Kyle Angela Ilan

BSA- 1B

Quality in products and services

Quality refers to the actualization of a desired product or service. In
general, product and service quality refers to a customer's assessment
of service and product expectations in relation to a company's
performance. Customer satisfaction is achieved when products and
services meet or surpass customer expectations.

Performance Aesthetics Special features

The intended operational qualities of a
product or service are referred to as
performance. Customers and suppliers
frequently disagree over performance,
especially when deliverables are not well
defined within specifications.
The aesthetics dimension is concerned with These are the traits, or attributes, that
the appearance of a product and how it determine how enticing a product or
adds to a company's identity or brand. service is to a consumer. These are not
Aesthetics encompasses not only how a addressed by the dimension
product appears, but also how it feels, ‘performance.'
tastes, smells, and sounds.

Conformance Reliability

This dimension is intertwined with the
performance and features dimensions. The
conformance dimension refers to how
closely the product or service adheres to
the standards.
Performance and reliability are frequently
linked. The dimension reliability is more
concerned with how long a product will
work consistently according to its
standards.

Durability Perceived quality

125
It is one of the eight aspects of It is the sense of superiority
100
quality, and it refers to how long that a customer has about a
75
a product will survive or product, brand, or company as
50 perform, as well as under what a result of sight, sound, touch,
25 conditions it will perform. When and smell.
0 a product can be repaired,
A B C D E
estimating the length of its life
becomes more difficult.

Serviceability consistency

Refers to how easy it is for a Refers to an organization's ability

customer to acquire repair
assistance, as well as how
responsive and dependable the
service is. It also considers the
speed with which a product may
be fixed, as well as the personnel's
expertise and behavior.
to bring about harmonization
among all personnel in terms of
strategy and operations, based on
a business idea and strategy and
from a holistic, dynamic quality
perspective.