Chapter 04

Quality Control
System
4.1 Quality:
Generally quality means the fitness for use. It indicates the attributes and excellent of the
produce. So quality is a dynamic state associated with products, services, people, process, and
environment that meets and exceeds customer satisfaction. So, quality is some prescribed or
desired characteristic, Present in raw material, semi-finished or finished goods or service. It
begin with the design of a product in accordance with customer’s specification. It can be
improved. It involves meeting or exceeding customers satisfaction in the goods and service
offered.
The meaning for the term quality has development over time. various interpretations are
given below:
ISO 9000-“Degree to which a set of inherent characteristic fulfills requirement”
Philip B. Crosby (1980) -“conformance to requirements”. The difficult with this is that the
requirements may not fully represent customer expectation; Crosby treats this as a separate
problem. The American society for quality control defines quality as “quality is a total set of
features and characteristics of a product or services that define its ability to satisfy to satisfy
stated or implied needs”.
Garvin’s Definition of Quality?
Transcendent Definition
Quality is something that is intuitively understood but nearly impossible to communicate
such as beauty of love.
Product Based Definition
Quality is found in the components and attributes of a product.
User-Based Definition
If the customer is satisfied , the product has good quality.
Manufacturing Based Definition
If the product conforms to design specifications, it has good quality.
Value-Based Definition
It the product is perceived as providing good value for the price, it has good quality.
Quality has several different attributes. David graven has identify several quality dimension
on which a company can compete as well that determine the quality of a particular product or
services. They are-
 1. Product quality dimension:

 Performance: it is the first quality dimension of product. It indicates that

how effective customer can use the product. It also indicate how well the
product or service performs the customer's intended use.

 F eatures : it indicates that this product contain s ome importan t

s pecial characteristics of product that appeal to customer. It ensure the
customization of product quality

 Reliability: reliability of a product relates to the probability that the product will not
fail during a specified period of time. It concerned with meeting
operating specification over some period of time.

 Durability: durability relates to the expected operational life of the product. Amount
of use before performance deteriorates. The length of time or amount of use before
needing to be repaired or replaced.

 Conformance: conformance is the degree to which products design and operating

features meet to the pre-established standards.

 Serviceability: serviceability is concerned how readily a product can be repaired and

the speed, competence, convenience, and courtesy associated with that repair.

 Aesthetics: aesthetics related to the appearance of a product. That means how

a product looks, feels, tastes. Smells or sound.

 Perceived quality: perceived quality is directly related to this reputation of the

firm that manufactures the product. Consumers rely heavily of the past performance
and reputation of the firm choosing the product, attaching a perceived value. It is
based on product image of a company.

2. Service quality dimensions:

 Timeliness - a company need to perform his work in promised period of time.

 Courtesy - they must have to perform carefully.

 Consistence - they must have to give similar experience in each time to all customers.
  Convenience - accessibility to customers.

 Completeness - fully services as required

 Accuracy - performed correctly each time

4.2 Quality Control (QC):

Quality control is a system of routine technical activities, to measure and control the quality
of the inventory as it is being developed. The QC system is designed to;

(i) Provide routine and consistent checks to ensure data integrity, correctness,
and Completeness;

(i) Identify and address errors and omissions;

(i) Document and archive inventory material and record all QC activities.
QC activities include general methods such as accuracy checks on data acquisition and
calculations and the use of approved standardized procedures for emission calculations,
measurements, estimating uncertainties, archiving information and reporting
Quality control is a process employed to ensure a certain level of quality in a product or
service. It may include whatever actions a business deems necessary to provide for the
control and verification of certain characteristics of a product or service. The basic goal of
Quality control is to ensure that the products, service, or processes provided meet specific
requirements and are development, satisfactory and fiscally sound.

4.3 Quality Control in BSKL:

BSKL have a quality control department to maintain the quality standard of the product and
they always try to improve their product quality.
In Bangladesh Spinners & Knitters (Pvt.) Ltd., They have a research and development
department to improve their product quality. Customer expectation is the basic measurement
of quality. To maintain the quality of product they have inspection team for garments 50,
members. Not only for product to maintain the quality of equipment have they followed
preventive maintenance policy. This organization also get ISO certificate for maintaining
their quality. They said that
“Their product quality is assured in every steps of our operation. That is from sourcing
till packaging the products. Their advanced management team along with well-trained quality
circle assures the best quality of their product.”
“Their Just-in-Time (JIT) merchandising & shipment as well as fulfilling buyers need
with quick responses from the basis of their dependability, Taking responsibility and
corrective measure for our action express their keen effort towards meeting buyers’
satisfaction.”

4.3.1 Inspection by Buyer QC:

Duties & Working Process of In Line Inspection by Buyer QC:

- Ensure all pre product sample procedure which given by buyer submitting order.
- After completing 10% of buyer order In-line inspection will conduct.
- Checked the finished body as per buyer requirement fulfill or not.
- Find out the grapping of the buyer instructions.

Duties & Working Process of Pre-Final Inspection by Buyer QC:

- After completing 80% of buyer order pre-final inspection will conduct.
- Checked the finished body as per buyer requirement fulfill or not.
- Ensure cotton measurement, folding measurement, Hung tack, Placement,
Measurement and quality of the sweaters body.
Duties & Working Process of Final Inspection by Buyer QC:
- Before shipment of buyer order final inspection will conduct.
- Checked the finished body as per maintain quality grade.
- Given guideline as per finished goods quality.
Awareness:
- Ensure buyer satisfaction of made goods.
- Follow buyer instruction properly.
- Make all documents of every production process.
Safety equipment:
- Musk