Professional Documents
Culture Documents
Basic Concept
of
Quality & Quality Control
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Quality?
The totality of features and characteristics of a product or service that
bear on its ability to satisfy stated or implied needs.
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Aspects of quality
Service after sale: For many years, Service after sale had been considered as
an extra business. But, now-a-days, because of increased focus on customer
satisfaction, service after sale is considered as part of the product. (How easy
to repair the product / to solve the problems in service?)
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Aspects of quality
Ease of use: One of the recent trends of customers quality requirement is
ease of use of product. Customer never like a product which is complex to use.
Thus, ease of use has become one of the major aspect of quality.
Others: Now-a-days, many other aspect, such as safety, health issues etc. are
considered as part and parcel of quality.
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Factors affecting quality
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Factors affecting quality
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Consequences of Poor Quality
The operational techniques and activities that are used to fulfill requirements of
quality.
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Quality Assurance
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QC vs QA
QA QC
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Statistical Quality Control
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Type of quality control
ii) Product control: The control which is used to decrease defective items
within different lots of produced good is known as product control.
It is applied after production process
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Types of quality control
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Importance of textile testing
To determine the properties and characteristics of fibre, yarn, fabric and end
product.
To compare the qualities of textile raw materials, intermediate products and finished
products.
The sampling
Method of testing
Instrument used
TQM is one of the most widely accepted quality control system. According to the TQM concept
an organization involves all the resources like raw materials, suppliers, almost all persons
working in the company, the whole seller, retailer and consumers to undertake decisions to
achieve a target quality.
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Standards
Something that is established by authority, custom or general
consent as a model or example to be followed.
Sources of Standards:
Standards
Sources of Standards:
Standards: ISO
ISO is an independent, non-governmental international organization with
a membership of 164 national standards bodies.
Established in 1947 to promote development of standardization of
related activities in the world.
ISO sets standards for many diversified field like information, textile,
packaging, distribution of goods, energy production and utilization.
Management System: Standards of ISO
Step-3. Planning
Step-5. Implementation
Step-7. Certification.
ISO: seven Quality Management Principles (QMPs)
ISO 9000, ISO 9001 and related ISO quality management
standards are based on seven QMPs
The seven quality management principles are :
QMP 1 – Customer focus
QMP 2 – Leadership
QMP 3 – Engagement of people
QMP 4 – Process approach
QMP 5 – Improvement
QMP 6 – Evidence-based decision making
QMP 7 – Relationship management
Statements on quality management principles:
QMP 1 – Customer focus
Statements on quality management principles
QMP 2 – Leadership
Statements on quality management principles
QMP 3 – Engagement of people
Statements on quality management principles
QMP 4 – Process approach
Statements on quality management principles
QMP 5 – Improvement
Statements on quality management principles
QMP 6 – Evidence-based decision making
Statements on quality management principles
QMP 7 – Relationship management