20101018

How to allow a PPTP VPN through

Trend Micro Internet Security
Issue
By default Trend Micro Internet Security will not allow an outbound PPTP VPN to connect,
as it is blocked by the Personal Firewall.

The connection will hang at "Verifying user name and password..." and then report the
following error:

"Error 806: A connection between your computer and the VPN server has been started,
but the VPN connection cannot be completed. The most common cause for this is that at
least one Internet device (for example, a firewall or a router) between your computer
and the VPN server is not configured to allow Generic Routing Encapsulation (GRE)
protocol packets. If the problem persists, contact your network administrator or Internet
service provider."

Resolution
Open the Trend Micro Internet Security console from the Start Menu or the System Tray:

- Click Personal Firewall Controls

- Click Settings
- Click Advanced Settings
- Select the Network Protocol Control tab
- Click Add
- Enter PPTP/GRE for the Description
- Connection should be set to Outgoing
- Select Custom for the Protocol
- Enter 47 for the Protocol Number
- Click OK
- Click OK
- Click OK

References
You receive an "Error 721" error message when you try to establish a VPN connection
through your Windows Server-based remote access server
http://support.microsoft.com/kb/888201

20101017
Battery Usage Tips
1. New battery pack must be fully charged before use.
2. New battery pack needs to be fully charged and discharged (cycled) a few times before it can condition to full capacity.
3. Rechargeable batteries undergo self-discharging when left unused. Always store a battery pack in a fully charged stage for storage.
4. Fully drain and fully recharge your battery pack every few month.
5. Turn down the LCD brightness of your portable device.
6. Use built-in power management on your portable device.
7. Turn off LCD or other unnecessary accessories when not in use.
8. Set screen saver blank to 1 to 2 minutes of your notebook.
9. Add more RAM if you have extra RAM expansion slot, it will reduce the usage of hard drive and it is power exhaustive.
10. Close unused software in your notebook.
11. Remove unused PC Cards or USB devices from your notebook.
12. Don't watch DVD or play graphics intensive video games.
13. Don't short circuit terminal or store your battery pack with metal parts.
14. Don't drop or mutilate the battery pack.
15. Don't expose to moisture or water.
16. It is normal to get warm when charging or normal use. If it is getting too hot, there may be a problem with the device and qualified personnel should check it.

Laptop Battery Maintenance

How to charge your new replacement laptop battery?

Your new laptop battery comes in a discharged condition and must be charged before use (refer to your computer manual for charging instructions). Upon initial use (or
after a prolonged storage period) the battery may require two to three charge/discharge cycles before achieving maximum capacity.

When charging the laptop battery for the first time your computer may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with
rechargeable batteries. Simply remove the battery from the computer and repeat the charging procedure.

It is important to condition (fully discharge and then fully charge) the laptop battery every two to three weeks. Failure to do so may significantly shorten the battery's life
(this does not apply to Li-ion batteries, which do not require conditioning). To discharge, simply run your device under the battery's power until it shuts down or until you
get a low battery warning. Then recharge the battery as instructed in your user's manual.

If the laptop battery will not be in use for a month or longer, it is recommended that it be removed from the device and stored in a cool, dry, clean place.

It is normal for a laptop battery to become warm during charging and discharging.

A charged laptop battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period.

The milliamp-hour (mAH) rating of the laptop battery dot org batteries will often be higher than the one on your original battery. A higher mAH rating is indicative of a
longer lasting (higher capacity) battery and will not cause any incompatibilities. An laptop battery dot org battery will, in most cases, outperform the original by 30% to
50%.

Actual battery run-time depends upon the power demands made by the equipment. In the case of notebook computers, the use of the monitor, the hard drive and other
peripherals results in an additional drain upon the battery, effectively reducing the battery's run-time. The total run-time of the battery is also heavily dependent upon the
design of the equipment. To ensure maximum performance of the battery, optimize your computer's power management features. Refer to your computer manual for
further instructions.

How Can I Maximize My Laptop Battery Performance?

There are several steps you can take to insure that you get maximum performance from your laptop battery:

Breaking In New Batteries - new batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge
your new battery two to four times to allow it to reach its maximum rated capacity.

Preventing the Memory Effect - Keep your battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are
Li-ion batteries which do not suffer from the memory effect.

Keep Your Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery
and your portable device.

Exercise Your Battery - Do not leave your battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery
has not been used for a long period of time, perform the new battery break in procedure described above.

Battery Storage - If you don't plan on using the battery for a month or more, we recommend storing it in a clean, dry, cool place away from heat and metal objects. Ni-Cd,
NiMH and Li-ion batteries will self-discharge during storage; remember to break them in before use. Sealed Lead Acid (SLA) batteries must be kept at full charge during
storage. This is usually achieved by using special trickle chargers. If you do not have a trickle charger, do not attempt to store SLA batteries for more than three months.

For Notebook Users - To get maximum performance from your battery, fully optimize the notebook's power management features prior to use. Power management is a
trade off: better power conservation in exchange for lesser computer performance. The power management system conserves battery power by setting the processor to
run at a slower speed, dimming the screen, spinning down the hard drive when it's not in use and causing the machine to go into sleep mode when inactive. Your
notebook user's guide will provide information relating to specific power management features.

Battery Types, Performance, and Charging Tips

Lithium-ion (Li-ion) Batteries

  Lithium-ion batteries are the newest technology batteries and offer several advantages over NiMH and NiCd batteries. Lithium-ion batteries are preferred for their
lighter weight and higher performance. Lithium-ion batteries are typically 20-35% lighter and will provide 10-20% better performance than a NiMH battery of equivalent
mAh rating. Lithium-ion batteries are also unique in that they are not susceptible to the "memory effect".
  A new Lithium-ion battery will benefit from an initial "conditioning" of the battery. For the first 3 charge cycles, fully charge the battery overnight and allow it to fully
discharge before recharging. Once conditioned, Lithium-ion batteries will perform best when charged at a rate somewhere between a conventional slow charge and a
rapid charge. When rapid charging, Lithium-ion batteries require a charger designed to charge Lithium batteries. To achieve a true full charge when rapid charging, the
battery needs to be slow charged the last 10-15% of its charge cycle. Most "intelligent" desktop and Lithium-battery rapid chargers provide this capability. A Lithium-ion
battery may be damaged by extensive overcharging (continuously on a charger for more than 24 hours). Back to Top

Nickel-metal Hydride (NiMH) Batteries

  NiMH batteries typically provide at least 30% more talk time than NiCd batteries. While still susceptible to the "memory effect," NiMH batteries are much less prone to
this condition than the older technology NiCd batteries. Proper conditioning of a NiMH battery over it's lifetime will greatly reduce the potential negative impacts of
"memory effect." This can be done by ensuring the battery is fully discharged before recharging at least once in every 3-5 charge cycles.

  It is very important to properly "condition" a new NiMH battery. For the first 3 charge cycles, fully charge the battery overnight (preferably on a conventional slow
charger) and allow it to fully discharge before recharging. Over its lifetime, a NiMH battery will perform best if it is regularly charged on a charger/conditioner type charger.
A NiMH battery may be damaged by extensive overcharging (continuously on a charger for more than 24 hours). Back to Top

Nickel Cadmium (NiCd) Batteries

  NiCd batteries are the oldest technology batteries. While they offer good performance, NiCd batteries are highly susceptible to the "memory effect." Due to the overall
superior performance of Lithium-ion and NiMH batteries and the additional negative environmental impact of NiCd battery disposal, CELLPOWER chooses to specialize
in Lithium-ion and NiMN batteries and not carry NiCd batteries in our product line. Back to Top

The "Memory Effect"

  "Memory Effect" is a condition of reduced battery performance (and eventual failure) due to a battery only using those cells that are fully discharged and charged on a
regular basis. In other words, if on a regular basis a NiCd or NiMH battery is only partially discharged before being recharged, it " forgets" that it has usable capacity to
further discharge all the way down. The result is degraded battery performance and shorter battery life because the battery is using less than it's true full capacity. Li-ion
batteries do not develop the "memory effect". NiMH batteries, while considerably better than their NiCd counterparts, are prone to developing "memory effect." However,
proper care and conditioning over the life of a NiMH battery will significantly reduce the potential negative impacts. Back to Top

Battery Do's & Don'ts (to maximize performance)

Do's:

 Properly "condition" (fully charge/discharge for first 3 cycles) the battery when it is new.
 Keep the battery and the contact terminals clean.
 Avoid exposing the battery to extreme heat and cold.
 Use the battery. If possible, avoid letting your battery sit dormant for long periods of time.
 Use only the phone options and accessories that you really need.
 Charge and re-condition a battery after an extended idle period.
 A new battery comes in a discharged condition and must be charged before use (refer to the devices manual for charging instructions). Upon initial use (or
after a prolonged storage period) the battery may require three to four charge/discharge cycles before achieving maximum capacity.
 When charging the battery for the first time the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with
rechargeable batteries. Remove the battery from the device, reinsert it and repeat the charging procedure.
 It is important to condition (fully discharge and then fully charge) the battery every two to three weeks. Failure to do so may significantly shorten the battery's
life (this does not apply to Li-Ion batteries, which do not require conditioning). To discharge, simply run the device under the battery's power until it shuts
down or until you get a low battery warning. Then recharge the battery as instructed in the user's manual.
 If the battery will not be in use for a month or longer, it is recommended that it be removed from the device and stored in a cool, dry, clean place.
 It is normal for a battery to become warm to the touch during charging and discharging.
 A charged battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period.
 The milliamp-hour (mAH) rating of the Hi-Capacity? battery will often be higher than the one on the original battery. A higher mAH rating is indicative of a
longer lasting (higher capacity) battery and will not cause any incompatibilities. A Hi-Capacity?battery will, in most cases, outperform the original by 30% to
50%.
 Actual battery run-time depends upon the power demands made by the equipment. In the case of notebook computers, screen brightness, the use of the
CPU, the hard drive, and other peripherals results in an additional drain upon the battery, effectively reducing the battery's run-time. The total run-time of the
battery is also heavily dependent upon the design of the equipment. To ensure maximum performance of the battery, optimize the computer's power
management features. Refer to the computer manual for further instructions.

Don'ts:

 Toss, drop, or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
 Short-circuit the battery, A short-circuit may cause severe damage to the battery.
 Open and expose the cell contents.
 Modify the battery casing and/or housing.
 Allow the battery to be exposed to rain or excessive moisture.
 Incinerate a battery. Properly dispose of a used battery.

6 Tips for Getting Maximum Shelf Life for Your Laptop Battery
>>Your Best Source for Laptop Batteries
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