M-Series MG Steering Braking Transmission Software Improvement - REBE5350!01!03Aug2009

Service Information System Page 1 of 36
Service Letter
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE AND INSTALLING
HYDRAULIC COMPONENTS ON CERTAIN 120M, 12M, 140M, 160M AND 14M MOTOR
GRADERS TO IMPROVE THE PERFORMANCE OF THE STEERING, BRAKING, AND
TRANSMISSION SYSTEMS ALONG WITH OTHER MULTIPLE MACHINE ENHANCEMENTS
Media Number -REBE5350-01 Publication Date -2009/07/31 Date Updated -2009/08/03
CONFIDENTIAL
REBE5350-01
View Image
31Jul2009
(Revised 03Aug2009)
U-285
A-242
D-250
O-257
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW

SOFTWARE AND INSTALLING HYDRAULIC COMPONENTS ON
Safety CERTAIN 120M, 12M, 140M, 160M AND 14M MOTOR
GRADERS TO IMPROVE THE PERFORMANCE OF THE
STEERING, BRAKING, AND TRANSMISSION SYSTEMS
ALONG WITH OTHER MULTIPLE MACHINE ENHANCEMENTS
1902 4800 4808 7601

7610 7620 5095 795C PI10766
7315
NOTE: This Program must be administered as soon as possible. When
reporting the repair, use "PI10766" as the Part Number and
"7751" as the Group Number, "56" as the Warranty Claim
Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10766"
as the Part Number, "7751" as the Group Number, "96" as the
Warranty Claim Description Code, and "Z" as the SIMS
Description Code.
https://sis.cat.com/sisweb/sisweb/techdoc/content.jsp?calledpage=/sisweb/sisweb/fulltext/f... 8/13/2009
NOTE: This Revised Service Letter replaces the 31Jul2009 Service

Letter. Changes have been made to the Parts Needed table to
add the following note (If Needed - See Action Required) for
part number 308-9523.
PROBLEM
New software and hydraulic hardware needs to be installed on certain

120M, 12M, 140M, 160M and 14M M-Series Motor Graders. The new
software and hardware will address multiple issues with these
machines. Problems addressed by this program are listed below.
Steering:
Sluggish steering due to incorrect hydraulic oil viscosity and

hydraulic tank oil temperatures.
Improvements to the steering software to improve steering response in

8th gear.
Improvement has been made to the steering software which would warn
the operator with a level 2 warning (E599-2, Gear too High for
Steering with Cold Oil) at cold temperatures when shifting to higher
gears. This change is effective only when the hydraulic oil tank
temperature is less than 25 degrees Celsius.
Brakes:
Improved service brake valve modulation in cold temperatures.
Transmission:
Delayed Direction Shift - The new transmission software can reduce

the time required for a direction shift from fifth gear (or above)
while the inching pedal is depressed.
NOTE: The above listed problems are Safety related and could impact
machine control with the possibility of personal injury or death.
NOTE: Listed below are descriptions of other product improvements

that have been incorporated in the software updates.
Steering:
Frequent nuisance event codes (IE E258, E192) created by machine

software.
Improved steering calibration process.
Engine:
Rated Power Changes
160M
Previous software lowered the power rating in 8th gear when all wheel
drive was enabled. This has been changed so that the power rating
will be constant in gears 5 through 8 when all wheel drive is
enabled.
140M
Previous software lowered the power rating in 8th gear when all wheel
drive was enabled. This has been changed so that the power rating
will be constant in gears 4 through 8 when all wheel drive is
enabled.
140M, 160M, 14M
On previous software and under specific conditions, these machines

could develop an engine stumble at startup or under engine
acceleration (inching pedal or throttle). This specific issue has
been corrected.
Transmission:
120M, 12M, 140M and 160M Shift Improvement:

Changes have been made to the transmission software to improve shift
quality by reducing the shift harshness between fourth and fifth
forward upshifts and downshifts.
14M Shift Improvement:

Changes have been made to the transmission software to improve power
transfer during the third to fourth reverse gear upshift while
reducing engine lug.
Implement:
A new implement feature has been developed for grading at three

levels of sensitivity. These levels are Fine, Normal and Coarse
grades using the blade lift/lower function. These levels of grading
can be achieved by selecting different maps through the Messenger
display.
Accugrade:
The new implement software provides more stable blade control when
using AccuGrade. A new AccuGrade valve calibration must be performed
after the software upgrade. Refer to Testing and Adjusting Manuals,
KENR6333 or KENR8980, for the valve calibration procedures.
In addition, the Messenger Monitor Software should be flashed for

compatibility with the new Implement software.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
120M B9W00139, 142, 145, 149, 154-163, 165-178, 180-187
D9W00109-00124, 127-132
140M B9G00109, 120, 131, 140, 142, 149-151, 161, 172, 174,
176-177, 185-186, 188, 190-192, 196, 199-200, 202-204,
211, 216-217, 224, 240-251
D9G00101-00103, 105, 108-109, 111-117, 120, 126, 132-

137, 139-155, 160, 163, 167-170, 172-174, 176, 178-184
160M B9T00104, 116, 124, 127, 129, 131-132, 149, 154-155
D9T00102, 105, 107-108, 118-119

*******Group 2*******
120M B9C00130-00131, 271-309, 311-322, 324-341, 343-364,
367-418, 420-434, 436-442, 445-452, 455-458, 460, 463,
466-503
B9N00130-00132, 135-138, 141-142, 144-147, 226-229,

231-232, 234-235, 237, 239-240, 242-250, 252-254, 256-
259, 262-268
12M B9F00012-00013, 301-358, 360-364, 366-370, 372-377,
381, 384-445, 448-537, 539-561, 563-566, 568-569, 571-
575, 578-594, 596-597, 599-617, 619-623, 625-627
B9R00012-00013, 15-17, 19, 21, 23-30, 105-119, 121-123,

125-126, 130, 132-133, 135-139, 141-153, 155-156
140M B9D00125-00128, 130-132, 134, 136, 138-140, 142-145,
149-150, 152-164, 166-169, 171-173, 176, 178-190, 192-
194, 199-201, 204-205, 214, 230, 235, 243-258, 262,
264, 267-269, 272-295, 311, 313-317, 320-322, 325-328,
332-334, 338-347, 350-352, 354-363, 369-384, 387-397,
400-440, 442-454, 456-459, 462-465, 469-470, 474-482,
486, 491-497, 499-506, 508, 510-511, 515-516, 519-521,
527-528, 532-535, 537-538, 540-541, 551-553, 556, 559-

565, 567-576, 578-590, 592-595, 599-622, 624-633, 635,
637-639, 641-644, 646-651, 653-660, 1358, 1364-1367,
1369-1380, 1383-1386, 1388-1389, 1392, 1394, 1397-1398,
1400-1402, 1404-1407, 1409-1410, 1413, 1415-1432, 1434-
1435, 1438-1441, 1443-1501, 1503-1564, 1566-1571, 1573-
1629, 1631-1640, 1642-1644, 1646-1751, 1753-1758, 1763-
1792, 1794-1815, 1818-1819, 1823-1824, 1827-1828, 1830-
1843, 1847-1850, 1852-1864, 1868-1869, 1871-1874, 1876-
1879, 1882-1885, 1888-1889, 1891-1894, 1896-1908, 1910-
1921, 1923-1929, 1931, 1934-1935, 1937-1938, 1940,
1945-1947, 1949-1951, 1975, 1979, 1982-1983, 1989,
1991, 1994-1997, 2005-2006, 2008, 2010, 2012-2013,
2015-2017, 2021, 2024, 2026, 2029, 2032
B9M00125-00126, 128, 130-134, 136-144, 148-154, 156-

157, 159, 161-163, 167-168, 176, 178-179, 185, 188,
253, 478-479, 484-487, 498, 500, 508, 510, 512-513,
518, 526, 535, 538-542, 556, 562, 564-565, 572-573,
576, 578-579, 584, 586, 590-595, 599, 601, 603, 605-
607, 613, 616-620, 637, 648-649, 662-664, 666-669, 671,
673-678, 681-683, 685, 692-698, 702, 706-709, 716-727,
732, 739-748, 750, 753-754, 767-771, 813-815, 817-818,
827, 844, 847-857, 865, 875-884, 886, 889, 898, 900
160M B9E00116-00117, 134, 136-142, 146, 247-268, 271-320,
322, 324-342, 349, 351-354, 357
B9L00115-00120, 150-163, 165-167, 177-181, 187, 189,

193, 209, 359, 391, 412, 443
*******Group 3*******
14M B9J00105-00117, 120, 122, 124-130, 132, 135, 138-140,
142-145, 152, 154, 158, 160, 164-166, 169-170, 173-174,
178, 187, 194, 196-197, 200, 202-206, 208, 214, 216-
218, 220, 223, 231-233, 235, 240, 244, 246-247, 254,
257-261, 263, 266-267, 269, 641-658, 660-663, 665-666,
669-674, 676, 679-683, 685-693, 697-699, 701-703, 707-
711, 713-714, 720-725, 728-733, 735-745, 747-749, 751-
763, 765-767, 769-772, 774-785, 788-829, 833-844, 848,
850-856, 859-870, 872-882, 884-901, 903-905, 909-940,
942-945, 948-952, 954-977, 983-985, 995-1005, 1007-
1008, 1012-1014, 1017, 1021, 1036-1041, 1045-1051
*******Group 4*******
120M B9W00117, 119-120, 126-127, 131-133, 135
D9W00101-00104
*******Group 5*******
120M B9W00137-00138, 140-141, 143-144, 147-148, 150-153
140M B9G00100-00103, 105-108, 111-118, 121-130, 132-139,

141, 143-148, 152-160, 162-166, 169
160M B9T00100-00103, 105-115, 119-120, 122-123, 128, 130,
133-140, 143-148
D9T00101, 103-104, 110-116

*******Group 6*******
120M B9W00179
D9W00125-00126
140M B9G00167-00168
160M B9T00121, 125-126
*******Group 7*******
120M B9W00113-00114, 121
*******Group 8*******
120M B9W00146, 164
140M B9G00104, 110, 119, 170-171, 173, 175, 178-184, 187,
189, 193-195, 197-198, 201, 205-210, 212-215, 218-223,
225-239
D9G00100, 104, 106-107, 110, 118-119, 121-125, 127-131,

138, 156-159, 161-162, 164-166, 171, 175, 177
160M B9T00117-00118, 141-142, 150-153
D9T00100, 106, 109, 117

*******Group 9*******
120M B9W00100-00112, 115-116, 118, 122-125, 128-130, 134,
136
D9W00100, 105-108
*******Group 10*******
120M B9C00194
B9N00183-00184, 207
12M B9F00018, 39, 51, 184, 190, 221, 223, 240, 261, 263-
264, 266
B9R00045, 55, 60-61, 77-78

140M B9D00686, 688-689, 712, 714-715, 722, 724, 751, 762-
765, 767, 859-861, 867-868, 873-875, 877, 886, 889,
895-897, 900, 905-906, 914, 927, 940, 952, 957, 976,
978, 981, 987, 1001, 1004, 1006-1008, 1017-1018, 1035,
1062, 1067, 1071, 1097, 1165, 1169, 1172, 1175, 1180,
1185, 1190, 1194, 1199, 1205-1206, 1208-1209, 1211-
1212, 1215, 1231, 1234, 1240, 1245, 1249, 1253, 1260,
1269, 1274, 1278, 1308, 1318, 1323, 1350, 1357
B9M00183, 202-206, 208-209, 211-214, 218-225, 228, 231,

234-235, 238, 240-245, 247, 250-251, 254, 257-258, 263,
265-269, 273-274, 276-277, 282, 294, 311, 317, 323,
326-328, 330-332, 336, 338, 340-342, 344, 346-349, 352,
354, 364, 368-371, 374-384, 387-389, 391, 394-395, 400-
401, 406, 411, 425-426, 433-436, 438, 445-448, 450,
453, 455-457, 459-461, 464-466, 468, 474, 476
160M B9E00149-00161, 165, 168-171, 180, 194-195, 198-202,
207, 220, 224-226
B9L00211-00213, 215-219, 223-225, 227-269, 273, 275,

277-284, 286, 288-294, 326-338, 347-352
*******Group 11*******
120M B9C00323, 435, 461
B9N00140, 233, 236, 238, 241

12M B9F00359, 365, 371, 378-380, 382-383, 562, 577, 595,
598, 618
B9R00022, 120, 127-129, 134, 154, 157

140M B9D00133, 135, 137, 141, 146-148, 151, 174-175, 177,
191, 196-198, 202, 206-207, 210, 224, 236-237, 241-242,
259-261, 263, 265-266, 270-271, 296-299, 323-324, 329-
331, 335-337, 353, 365-368, 385-386, 441, 460-461, 489-
490, 507, 509, 512-513, 517-518, 522, 524-526, 529-530,
536, 539, 542-550, 554-555, 557-558, 566, 577, 596-598,
623, 634, 636, 640, 645, 1361-1362, 1368, 1395, 1399,
1408, 1411-1412, 1565, 1572, 1641, 1645, 1752, 1793,
1817, 1821, 1829, 1865-1866, 1875, 1880-1881, 1886-
1887, 1890, 1895, 1909, 1930, 1939, 1941-1944, 1953,
1955, 1960-1969, 1971-1972, 1974, 1978, 1980, 1984-
1986, 1988, 1990, 1992, 1998-2000, 2002, 2004
B9M00145-00146, 158, 160, 165-166, 169-175, 177, 181-

182, 184, 189, 191-201, 477, 480-481, 488-492, 494-497,
501-504, 506-507, 509, 511, 514, 516, 519-522, 525,
527-528, 530-534, 536-537, 543-553, 555, 557-561, 563,
566-571, 574-575, 581-582, 585, 588, 600, 608, 610-612,
614-615, 621-632, 636, 638-647, 650-660, 670, 672, 679-
680, 684, 686-690, 699-701, 703-705, 710-714, 728-731,
733-738, 749, 755-766, 772-796, 799-801, 803-811, 816,
819-822, 824, 826, 828, 830-837, 841-843, 845, 858-861,
864, 868, 870-872
160M B9E00118-00133, 135, 147-148, 269-270, 321, 323, 343-
348, 350, 355-356, 358-364
B9L00164, 168-171, 175, 182-186, 188, 190-192, 195-196,

198-208, 210, 353-358, 361-362, 364-370, 372-373, 375-
376, 378-390, 392-405, 407-411, 413-442
*******Group 12*******
120M B9C00443-00444, 459, 462, 464-465
B9N00133-00134, 139, 143, 255, 261

12M B9F00446-00447, 538, 567, 570, 576, 624
B9R00014, 18, 20, 131, 140, 158

140M B9D00129, 1630, 1816, 1844-1846, 1851, 1932-1933, 1948,
1952, 1956, 2001, 2003, 2007, 2009, 2011, 2014, 2018-
2020, 2022-2023, 2025, 2027-2028, 2030-2031
B9M00127, 129, 135, 583, 589, 609, 661, 691, 797-798,

802, 812, 823, 825, 829, 838-840, 862-863, 873-874,
885, 887-888, 890-897, 899
160M B9E00365-00375
*******Group 13*******
120M B9N00157, 176
12M B9F00158
B9R00041-00042, 76, 102

140M B9D00667-00668, 671, 673, 758, 862, 872, 878-885, 958,
960, 963-965, 971-972, 977, 1034, 1077, 1094-1095,
1103, 1106-1109, 1124, 1244, 1257, 1261-1264, 1266-
1267, 1270-1271, 1275, 1279-1280, 1283-1284, 1288-1289,
1292, 1344, 1349, 1351, 1356
B9M00210, 226-227, 230, 233, 236-237, 246, 248, 260-

261, 264, 270-272, 283-284, 288, 290-291, 302-305, 307,
309, 312-313, 315, 318, 320, 350, 353, 367, 415, 420,
437, 439, 469-472
160M B9E00172, 178-179, 203-204, 208, 216, 227, 234, 239
B9L00214, 272, 274, 276, 285, 287, 296, 324-325

*******Group 14*******
120M B9C00310, 342, 365-366, 419, 453-454
B9N00230, 251, 260

12M B9R00124
140M B9D00165, 170, 195, 203, 208-209, 211-213, 215-223,
225-229, 231-234, 238-240, 300-310, 312, 318-319, 348-
349, 364, 398-399, 466-468, 471-473, 483-485, 487-488,
514, 523, 531, 591, 652, 1359-1360, 1363, 1381-1382,
1387, 1390-1391, 1393, 1396, 1403, 1414, 1433, 1436-
1437, 1442, 1502, 1759-1762, 1820, 1822, 1825-1826,

1867, 1870, 1922, 1936, 1954, 1957-1959, 1970, 1973,
1976-1977, 1981, 1987, 1993
B9M00147, 155, 164, 180, 186-187, 190, 482-483, 493,

499, 505, 515, 517, 523-524, 529, 554, 577, 580, 587,
596-598, 602, 604, 633-635, 665, 715, 751-752, 846,
866-867, 869
160M B9E00115, 143-145
B9L00172-00174, 176, 194, 197, 360, 363, 371, 374, 377,

406
*******Group 15*******
120M B9C00132-00193, 195-270
B9N00148-00156, 158-175, 177-182, 185-206, 208-225

12M B9F00014-00017, 19-38, 40-50, 52-157, 159-183, 185-189,
191-220, 222, 224-239, 241-260, 262, 265, 267-300
B9R00031-00040, 43-44, 46-54, 56-59, 62-75, 79-101,

103-104
140M B9D00455, 498, 661-666, 669-670, 672, 674-685, 687,
690-711, 713, 716-721, 723, 725-750, 752-757, 759-761,
766, 768-858, 863-866, 869-871, 876, 887-888, 890-894,
898-899, 901-904, 907-913, 915-926, 928-939, 941-951,
953-956, 959, 961-962, 966-970, 973-975, 979-980, 982-
986, 988-1000, 1002-1003, 1005, 1009-1016, 1019-1033,
1036-1061, 1063-1066, 1068-1070, 1072-1076, 1078-1093,
1096, 1098-1102, 1104-1105, 1110-1123, 1125-1164, 1166-
1168, 1170-1171, 1173-1174, 1176-1179, 1181-1184, 1186-
1189, 1191-1193, 1195-1198, 1200-1204, 1207, 1210,
1213-1214, 1216-1230, 1232-1233, 1235-1239, 1241-1243,
1246-1248, 1250-1252, 1254-1256, 1258-1259, 1265, 1268,
1272-1273, 1276-1277, 1281-1282, 1285-1287, 1290-1291,
1293-1307, 1309-1317, 1319-1322, 1324-1343, 1345-1348,
1352-1355
B9M00207, 215-217, 229, 232, 239, 249, 252, 255-256,

259, 262, 275, 278-281, 285-287, 289, 292-293, 295-301,
306, 308, 310, 314, 316, 319, 321-322, 324-325, 329,
333-335, 337, 339, 343, 345, 351, 355-363, 365-366,
372-373, 385-386, 390, 392-393, 396-399, 402-405, 407-
410, 412-414, 416-419, 421-424, 427-432, 440-444, 449,
451-452, 454, 458, 462-463, 467, 473, 475
160M B9E00162-00164, 166-167, 173-177, 181-193, 196-197,
205-206, 209-215, 217-219, 221-223, 228-233, 235-238,
240-246
B9L00220-00222, 226, 270-271, 295, 297-323, 339-346

*******Group 16*******
14M B9J00274, 281-284, 286-287, 290, 294-302, 306-309, 311-
314, 323-324, 341, 358, 372, 377, 428, 438-439, 443,
454-456, 486, 492, 544, 547, 553-555, 557-559, 563-564,
568-570, 622, 625, 638, 640
*******Group 17*******
14M B9J00123, 131, 133-134, 147-149, 155-157, 161-163, 167,
176-177, 188, 190-192, 198, 207, 210, 213, 215, 219,
221-222, 226-227, 234, 236-239, 241-243, 245, 249, 251-
252, 265, 268, 664, 667-668, 695-696, 700, 705-706,
712, 715, 717-719, 746, 786-787, 830, 832, 845-846,
857, 871, 883, 906-908, 941, 979-982, 986-994, 1009-
1011, 1015-1016, 1018-1020, 1022-1030, 1032-1035
*******Group 18*******
14M B9J00118-00119, 847, 849, 946-947, 953, 1006, 1042-1044
*******Group 19*******
14M B9J00373-00374, 457, 463-465, 542-543, 546, 548-549,
551-552, 630
*******Group 20*******
14M B9J00121, 136-137, 141, 146, 150-151, 153, 159, 168,
171-172, 175, 179-186, 189, 193, 195, 199, 201, 209,
211-212, 224-225, 228-230, 248, 250, 253, 255-256, 262,
264, 659, 675, 677-678, 684, 694, 704, 716, 726-727,
734, 750, 764, 768, 773, 831, 858, 902, 978, 1031
*******Group 21*******
14M B9J00270-00273, 275-280, 285, 288-289, 291-293, 303-
305, 310, 315-322, 325-340, 342-357, 359-371, 375-376,
378-427, 429-437, 440-442, 444-453, 458-462, 466-485,
487-491, 493-541, 545, 550, 556, 560-562, 565-567, 571-
621, 623-624, 626-629, 631-637, 639
PARTS NEEDED
Qty Part Number Description
*******Group 1*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3483276 SOFTWARE GP-ELEK
1 3496967 SFWR GP-A2006
*******Group 2*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006
*******Group 3*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006
*******Group 4*******
16 6K3273 RIVET-POP
8 1994318 TURNBUCKLE
1 3089523 VALVE GP-BK CONT

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438139 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006
1 OILBULK Cat Arctic TDTO SAE

(0W20 Quantity as
needed)
In order to allow equitable parts

availability to all participating dealers,
please limit your initial parts order to
not exceed 40% of dealership population.
This is an initial order recommendation
only, and the ultimate responsibility for
ordering the total number of parts needed
to satisfy the program lies with the

dealer.
*******Group 5*******
16 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438139 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 6*******
16 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438139 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
*******Group 7*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 8*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)
*******Group 9*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
*******Group 10*******
8 6K3273 RIVET-POP

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438138 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 11*******
8 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438138 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 12*******
8 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438138 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
*******Group 13*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)


dealer.
*******Group 14*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)
*******Group 15*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
*******Group 16*******
8 6K3273 RIVET-POP

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438140 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 17*******
8 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438140 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 18*******
8 6K3273 RIVET-POP
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3438140 COVER AS
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
*******Group 19*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)

dealer.
*******Group 20*******
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

(0W20 Quantity as
needed)
*******Group 21*******

(If Needed - See
Action Required)
1 3419308 SFWR GP-A5007
1 3419310 SFWR GP-A2000
1 3479062 SFWR GP-A4010
1 3479064 SFWR GP-A4010
1 3479066 SFWR GP-A4010
1 3479068 SFWR GP-A4010
1 3479070 SFWR GP-A4010
1 3496967 SFWR GP-A2006

dealer.
ACTION REQUIRED
NOTE: New machine flash files are released periodically. Ensure you
are using the latest flash files by downloading the files from
SISWeb.
NOTE: The Transmission/Chassis, Implement #1,#2,#3, and the All Wheel

Drive ECMs can be flashed over the J1939 Data Link. The Messenger ECM
is flashed over CDL.
NOTE: Steering and Articulation calibration is required for all

groups noted in this Service Letter after all updates are completed.
Refer to Special Instruction, REHS4244, "A Procedure to Calibrate the
Steering on Certain Motor Graders" for the calibration procedures.
Note: For the oil flush procedure, refer to Special Instruction,
REHS4240, "Procedure to Change Hydraulic Oil to an Arctic Oil

Viscosity".
Note: For oil cooler installation, refer to Special Instruction,

REHS4444, "Installation for Cold Weather Covers for the Oil Cooler".
Note: For Groups 4, 7, 9, 10, 13, 15, 16, 19 and 21, inspect the
brake control valve to ensure part number 308-9523 is installed. If
the 308-9523 is not installed, replace the brake control valve with a
new 308-9523 Brake Control Valve. Refer to your machines Disassembly
and Assembly Manual (120M and 12M = KENR6418), (140M = KENR6424),
(160M = RENR9727). The air needs to be purged from the brake system
after the brake control valve is replaced. Refer to RENR8471 for the
140M and 160M, RENR8464 for the 120M and 12M, and RENR8486 for the
14M.
Machines listed in the Affected Product may require rework procedures

in addition to those listed below. Refer to the attached Rework
Procedure for a listing of the required procedures by group number.
Groups 1 through 21
Use Cat Electronic Technician service tool to perform the following

work:
- Flash Implement #1 ECM with 341-9310 flash file.
- Flash Implement #2 and Implement #3 ECM (if applicable) with 349-
6967 flash file.
- Flash the Transmission/Chassis ECM with 341-9308 flash file.
- Flash 140M Engine ECM with 348-4327 flash file.
- Flash the Messenger Monitor Display with the flash file containing
the appropriate languages. Reference the following list for the
appropriate part number:
347-9062 Software-Monitor (English, Portuguese, Spanish, French,
German, Dutch).
347-9064 Software-Monitor (English, Portuguese, Danish, Finnish,
Swedish, Norwegian).
347-9066 Software-Monitor (English, Portuguese, Italian, Greek,
Hebrew, Turkish).
347-9068 Software-Monitor (English, Portuguese, Russian, Arabic,
Chinese).
347-9070 Software-Monitor (English, Portuguese, Romanian, Slovenian).
After the flashing of all ECMs is completed, start the machine, and
verify all ECM systems are functional.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner

Notification.
SERVICE CLAIM ALLOWANCES

Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
NOTE: This is a 2.0-hour job for Group 1
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
All machines have been allowed 1 hour for steering and brake bleed
plus 2 hours for oil flush. If additional time is needed after SOS
then up to 3 more flushes at 2 hours per flush will be allowed.
If after inspection it is determined that the 308-9523 Brake

Control Valve needs to be installed an additional 2.5 hours of
labor will be allowed.
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%

100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
If after inspection it is determined that the 308-9523 control

valve needs to be installed an additional 2.5 hours of labor will
be allowed.
100% 100% 0% 0% 0% 0%

100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%

100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
If after inspection it is determined that the 308-9523 control

valve needs to be installed an additional 2.5 hours of labor will
be allowed.
100% 100% 0% 0% 0% 0%

100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%

100% 100% 0% 0% 0% 0%
100% 100% 0% 0% 0% 0%

PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on
warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE AND

INSTALLING HYDRAULIC COMPONENTS ON CERTAIN 120M, 12M, 140M, 160M AND
14M MOTOR GRADERS TO IMPROVE THE PERFORMANCE OF THE STEERING,
BRAKING, AND TRANSMISSION SYSTEMS ALONG WITH OTHER MULTIPLE MACHINE
ENHANCEMENTS
MODELS INVOLVED - 120M, 12M, 140M, 160M, AND 14M MOTOR GRADERS
Dear Caterpillar Product Owner:
New steering and transmission software needs to be installed and the

steering hydraulic oil replaced on the machines listed below. Also,
the brake valve needs to be inspected and possibly replaced.
The operator may experience the following machine performance

characteristics:
- Steering warnings and/or sluggish steering response during roading
operations.
- Shift delays when performing a directional shift from 5th gear, or
above, while the inching pedal is depressed.
- Poor service brake valve modulation during cold weather operation
due to an orifice in the current brake valve.
Sluggish steering response, poor brake modulation, or delayed

directional shifts could impact machine control with the possibility
of personal injury or death. You will not be charged for the service
performed.
Contact your local Caterpillar dealer immediately to schedule this

service. The dealer will advise you of the time required to complete
this service.
Please refer the dealer to their Service Letter dated 31Jul2009 when
scheduling this service.
We regret the inconvenience this may cause you, but urge you to have
this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 31Jul2009 Service Letter
Rework Procedure
Group Number 4
Inspect the brake control valve and install if needed, install the
oil cooler covers, and flush the oil.
Group Number 5
Install the oil cooler covers and flush the oil.
Group Number 6
Install the oil cooler covers.
Group Number 7
Inspect the brake control valve and install if needed and flush the
oil.
Group Number 8
Flush the oil.
Group Number 9
Inspect the brake control valve and install if needed.
Group Number 10
Group Number 11
Group Number 12
Group Number 13
oil.
Group Number 14
Flush the oil.
Group Number 15
Group Number 16
Group Number 17
Group Number 18
Group Number 19
oil.
Group Number 20
Flush the oil.
Group Number 21
Copyright 1993 - 2009 Caterpillar Inc. Thu Aug 13 08:00:25 UTC+0800 2009
All Rights Reserved.
Private Network For SIS Licensees.

M-Series MG Steering Braking Transmission Software Improvement - REBE5350!01!03Aug2009

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M-Series MG Steering Braking Transmission Software Improvement - REBE5350!01!03Aug2009

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Service Information System Page 1 of 36

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW

1902 4800 4808 7601

NOTE: This Revised Service Letter replaces the 31Jul2009 Service

New software and hydraulic hardware needs to be installed on certain

Sluggish steering due to incorrect hydraulic oil viscosity and

Improvements to the steering software to improve steering response in

Improved service brake valve modulation in cold temperatures.

Delayed Direction Shift - The new transmission software can reduce

NOTE: Listed below are descriptions of other product improvements

Frequent nuisance event codes (IE E258, E192) created by machine

Improved steering calibration process.

Rated Power Changes

140M, 160M, 14M

On previous software and under specific conditions, these machines

120M, 12M, 140M and 160M Shift Improvement:

14M Shift Improvement:

A new implement feature has been developed for grading at three

In addition, the Messenger Monitor Software should be flashed for

D9G00101-00103, 105, 108-109, 111-117, 120, 126, 132-

D9T00102, 105, 107-108, 118-119

B9N00130-00132, 135-138, 141-142, 144-147, 226-229,

B9R00012-00013, 15-17, 19, 21, 23-30, 105-119, 121-123,

527-528, 532-535, 537-538, 540-541, 551-553, 556, 559-

B9M00125-00126, 128, 130-134, 136-144, 148-154, 156-

B9L00115-00120, 150-163, 165-167, 177-181, 187, 189,

140M B9G00100-00103, 105-108, 111-118, 121-130, 132-139,

D9T00101, 103-104, 110-116

D9G00100, 104, 106-107, 110, 118-119, 121-125, 127-131,

D9T00100, 106, 109, 117

B9R00045, 55, 60-61, 77-78

1269, 1274, 1278, 1308, 1318, 1323, 1350, 1357

B9M00183, 202-206, 208-209, 211-214, 218-225, 228, 231,

B9L00211-00213, 215-219, 223-225, 227-269, 273, 275,

B9N00140, 233, 236, 238, 241

B9R00022, 120, 127-129, 134, 154, 157

B9M00145-00146, 158, 160, 165-166, 169-175, 177, 181-

B9L00164, 168-171, 175, 182-186, 188, 190-192, 195-196,

B9N00133-00134, 139, 143, 255, 261

B9R00014, 18, 20, 131, 140, 158

B9M00127, 129, 135, 583, 589, 609, 661, 691, 797-798,

B9R00041-00042, 76, 102

B9M00210, 226-227, 230, 233, 236-237, 246, 248, 260-

B9L00214, 272, 274, 276, 285, 287, 296, 324-325

B9N00230, 251, 260

1437, 1442, 1502, 1759-1762, 1820, 1822, 1825-1826,

B9M00147, 155, 164, 180, 186-187, 190, 482-483, 493,

B9L00172-00174, 176, 194, 197, 360, 363, 371, 374, 377,

B9N00148-00156, 158-175, 177-182, 185-206, 208-225

B9R00031-00040, 43-44, 46-54, 56-59, 62-75, 79-101,

B9M00207, 215-217, 229, 232, 239, 249, 252, 255-256,

B9L00220-00222, 226, 270-271, 295, 297-323, 339-346

Qty Part Number Description

1 3419308 SFWR GP-A5007

1 3419310 SFWR GP-A2000

1 3479062 SFWR GP-A4010

1 3479064 SFWR GP-A4010

1 3479066 SFWR GP-A4010

1 3479068 SFWR GP-A4010

1 3479070 SFWR GP-A4010

1 3483276 SOFTWARE GP-ELEK

1 3484327 SOFTWARE GP-ELEK

1 3496967 SFWR GP-A2006