SERVICE BULLETIN

Carestream Health, Inc., Rochester, NY 14608

APRIL 2009

KODAK DIRECTVIEW CR 825/850/950/975 Systems

KODAK DIRECTVIEW CR Classic/Elite Systems
KODAK DIRECTVIEW Capture Link Systems
KODAK DIRECTVIEW DR 7500 Systems
CARESTREAM DRX-1 Console Systems

CR Service Codes: 5634, 4825, 4826, 1883, 5258, 5259, 3075

DR Service Codes: 8087, 7049

Purpose
Additional notes to “Doing the Setup for Remote Management Services”, CR Software
Version 5.1.0x.50 and Version 5.2.00.13, Capture Link Version 2.1.0.4, DR Version 5.0,
DRX-1 Version 5.1

Introduction

The Weblink SW that is embedded in the CR /DR Console SW V5.x is responsible for
displaying the status of the Remote Management Services (RMS) connection. The
current Weblink release has shown to be configured with timeouts that are too tight,
therefore displaying false connectivity errors. This bulletin provides instructions to
recognize false errors and quickly configure RMS.

Before Enabling RMS: How to check if the CR / DR / Capture Link can reach the RMS
Servers

This check can be done to ensure that the device is able to reach the RMS servers
correctly. From the CR / DR / Capture Link, go to Service menu and unlock mode.
Launch Internet Explorer and try to reach the RMS servers typing the following address:
https://it-qss-ws.carestreamhealth.com/

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If it is working, you will get screens like follows:

Then if you click "Yes", you will get the following screen:

IMPORTANT: The screen “you are not authorized to view this page” means that RMS
can be successfully enabled.

If no connection to the server is allowed, you will get the following message:

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Enabling RMS: How to disregard false connection errors while connecting the
CR/DR/Capture Link to the RMS Servers

If you successfully checked connectivity to RMS Server as explained above, follow the
Modification Instructions, 7H2373, for the KODAK Remote Management Services, V2.x

After Step 29 (Remote Services Activation – starting the services), you will normally see
the following errors displayed:

and:

IMPORTANT: If you see the messages as above, do not take action. Wait 10 minutes.
Check again the status of the ALERTLINK agents after you have waited.

At step 36 (Select Group Name) you may see the following error:

This is again a false error in most cases. Contact the TSC to check if the RMS grouping
has been successful. For countries outside US, contact the T&IC in Genoa or Shanghai to
check if the RMS grouping has been successful.

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Agostino Gozzi, Service Engineering - T&IC Genoa, Italy
Bryan Bernardi, Service Engineering - Rochester, NY

For more information please contact:

Carestream Health, Inc.
Technical Service Center (TSC)
6200 Tennyson Parkway
Plano, TX 75024, USA

1-800-328-2910 (USA only)

972-805-1500 (Outside the USA)

CARESTREAM and DIRECTVIEW are trademarks of Carestream Health.

KODAK is a trademark of Kodak used under license.

Printed in the USA.

Carestream Health, Inc., 2009
Rochester, NY 14608

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