2022 VIRTUAL CLASS SCHEDULE

Participation in a facilitated virtual class offers the ability to apply the key concepts and principles explored in the on-
demand learning session. Class size is limited, and a minimum number of participants is required to hold each virtual class.

All Virtual Class times listed are in Eastern Time zone (USA). Please verify the start time of virtual classes in your time zone.

Please schedule your classes by logging in to your profile: https://www.pxlearning.org/

For questions, contact pxlearning@theberylinstitute.org

Clinical Partnerships

Date Time
February 18, 2022 9:00 - 10:00 AM ET
February 18, 2022 2:00 - 3:00 PM ET
April 27, 2022 9:00 - 10:00 AM ET
April 27, 2022 2:00 - 3:00 PM ET
July 13, 2022 7:00 - 8:00 PM ET
October 21, 2022 9:00 - 10:00 AM ET
December 16, 2022 2:00 - 3:00 PM ET

Coaching for Experience Excellence

Date Time
January 14, 2022 9:00 - 10:00 AM ET
January 14, 2022 2:00 - 3:00 PM ET
March 9, 2022 7:00 - 8:00 PM ET
May 4, 2022 2:00 - 3:00 PM ET
August 10, 2022 9:00 - 10:00 AM ET
November 4, 2022 9:00 - 10:00 AM ET
November 4, 2022 2:00 - 3:00 PM ET

Communication/The Essential Role of Communication in Achieving Excellence in Healthcare Experiences

Date Time
January 12, 2022 9:00 - 10:00 AM ET
January 12, 2022 2:00 - 3:00 PM ET
March 4, 2022 2:00 - 3:00 PM ET
May 13, 2022 9:00 - 10:00 AM ET
August 3, 2022 9:00 - 10:00 AM ET
November 2, 2022 2:00 - 3:00 PM ET
November 2, 2022 7:00 - 8:00 PM ET
Cultural Awareness, Humility and Competency: Approaches and Practices to Enhance the Human
Experience in Healthcare

Date Time
February 4, 2022 9:00 - 10:00 AM ET
February 4, 2022 2:00 - 3:00 PM ET
March 25, 2022 9:00 - 10:00 AM ET
March 25, 2022 2:00 - 3:00 PM ET
June 8, 2022 9:00 - 10:00 AM ET
September 21, 2022 2:00 - 3:00 PM ET
November 30, 2022 7:00 - 8:00 PM ET

Employee Engagement

Date Time
January 7, 2022 9:00 - 10:00 AM ET
January 7, 2022 2:00 - 3:00 PM ET
March 2, 2022 9:00 - 10:00 AM ET
May 11, 2022 7:00 - 8:00 PM ET
July 20, 2022 2:00 - 3:00 PM ET
October 28, 2022 9:00 - 10:00 AM ET
October 28, 2022 2:00 - 3:00 PM ET

Experience-Based Design

Date Time
February 16, 2022 2:00 - 3:00 PM ET
February 16, 2022 7:00 - 8:00 PM ET
April 15, 2022 9:00 - 10:00 AM ET
April 15, 2022 2:00 - 3:00 PM ET
June 24, 2022 9:00 - 10:00 AM ET
October 19, 2022 2:00 - 3:00 PM ET
December 14, 2022 9:00 - 10:00 AM ET

Healthcare Leadership and Management

Date Time
January 28, 2022 9:00 - 10:00 AM ET
January 28, 2022 2:00 - 3:00 PM ET
March 23, 2022 9:00 - 10:00 AM ET
March 23, 2022 7:00 - 8:00 PM ET
June 10, 2022 2:00 - 3:00 PM ET
September 14, 2022 2:00 - 3:00 PM ET
November 18, 2022 9:00 - 10:00 AM ET
The Experience Movement: From Foundations to the Future (formerly History of the Patient Experience
Movement)

Date Time
February 2, 2022 9:00 - 10:00 AM ET
February 2, 2022 2:00 - 3:00 PM ET
April 6, 2022 2:00 - 3:00 PM ET
April 6, 2022 7:00 - 8:00 PM ET
June 15, 2022 9:00 - 10:00 AM ET
September 23, 2022 2:00 - 3:00 PM ET
December 2, 2022 9:00 - 10:00 AM ET

Healing Environment and Hospitality

Date Time
February 9, 2022 9:00 - 10:00 AM ET
February 9, 2022 2:00 - 3:00 PM ET
April 8, 2022 9:00 - 10:00 AM ET
April 8, 2022 2:00 - 3:00 PM ET
June 22, 2022 9:00 - 10:00 AM ET
September 28, 2022 7:00 - 8:00 PM ET
December 9, 2022 2:00 - 3:00 PM ET

Metrics and Measurement

Date Time
January 26, 2022 2:00 - 3:00 PM ET
January 26, 2022 7:00 - 8:00 PM ET
March 18, 2022 9:00 - 10:00 AM ET
May 25, 2022 2:00 - 3:00 PM ET
September 2, 2022 9:00 - 10:00 AM ET
November 16, 2022 9:00 - 10:00 AM ET
November 16, 2022 2:00 - 3:00 PM ET

Organizational Effectiveness: Improving Healthcare Experience through Change and Improvement

Date Time
January 19, 2022 9:00 - 10:00 AM ET
January 19, 2022 2:00 - 3:00 PM ET
March 11, 2022 9:00 - 10:00 AM ET
May 18, 2022 2:00 - 3:00 PM ET
August 12, 2022 7:00 - 8:00 PM ET
November 9, 2022 9:00 - 10:00 AM ET
November 9, 2022 2:00 - 3:00 PM ET
Patient and Family Centeredness

Date Time
January 5, 2022 2:00 - 3:00 PM ET
January 5, 2022 7:00 - 8:00 PM ET
February 23, 2022 9:00 - 10:00 AM ET
April 29, 2022 2:00 - 3:00 PM ET
July 15, 2022 9:00 - 10:00 AM ET
October 26, 2022 9:00 - 10:00 AM ET
October 26, 2022 2:00 - 3:00 PM ET

Service Recovery and Complaint Resolution

Date Time
January 21, 2022 9:00 - 10:00 AM ET
January 21, 2022 2:00 - 3:00 PM ET
March 16, 2022 7:00 - 8:00 PM ET
May 20, 2022 9:00 - 10:00 AM ET
August 31, 2022 2:00 - 3:00 PM ET
November 11, 2022 9:00 - 10:00 AM ET
November 11, 2022 2:00 - 3:00 PM ET

Technology Application

Date Time
February 11, 2022 9:00 - 10:00 AM ET
February 11, 2022 2:00 - 3:00 PM ET
April 13, 2022 9:00 - 10:00 AM ET
April 13, 2022 2:00 - 3:00 PM ET
June 17, 2022 2:00 - 3:00 PM ET
September 30, 2022 9:00 - 10:00 AM ET
December 7, 2022 7:00 - 8:00 PM ET