SET-C

XYZ does not tell customers exactly when services will be performed. REL / ASS / TAN /
EMP / RES
You do not receive prompt service from XYZ's employees. REL / ASS / TAN / EMP / RES
Employees of XYZ are not always willing to help customers. REL / ASS / TAN / EMP / RES
Employees of XYZ are too busy to respond to customer requests promptly. REL / ASS / TAN /
EMP / RES
When you have problems, XYZ is sympathetic and reassuring. REL / ASS / TAN / EMP / RES
XYZ keeps its records accurately. REL / ASS / TAN / EMP / RES
XYZ has up-to-date equipment.
XYZ's employees are well dressed and appear neat. REL / ASS / TAN / EMP / RES
Employees of XYZ are polite. REL / ASS / TAN / EMP / RES
When XYZ promises to do something by a certain time, it does so. REL / ASS / TAN / EMP /
RES
XYZ does not have operating hours convenient to all their customers. REL / ASS / TAN / EMP /
RES
XYZ is dependable. REL / ASS / TAN / EMP / RES
XYZ does not give you individual attention. REL / ASS / TAN / EMP / RES
Employees get adequate support from XYZ to do their jobs well. REL / ASS / TAN / EMP / RES
XYZ does not have your best interests at heart. REL / ASS / TAN / EMP / RES
You can trust employees of XYZ. REL / ASS / TAN / EMP / RES
The appearance of the physical facilities of XYZ is in keeping with type of services provided.
REL / ASS / TAN / EMP / RES
Employees of XYZ do not give you personal attention. REL / ASS / TAN / EMP / RES
You feel safe in your transactions with XYZ's employees. REL / ASS / TAN / EMP / RES
XYZ provides its services at the time it promises to do so. REL / ASS / TAN / EMP / RES
Employees of XYZ do not know what your needs are. REL / ASS / TAN / EMP / RES
XYZ's physical facilities are visually appealing. REL / ASS / TAN / EMP / RES