PEÑARANDA NATIONAL HIGH SCHOOL

SENIOR HIGH SCHOOL

POBLACION 1, PEÑARANDA, NUEVA ECIJA

SELF-LEARNING MODULE/LEARNING ACTIVITY SHEET

ORAL COMMUNICATION IN CONTEXT
GRADE 11

Expanding Your Knowledge

Expanding Your Knowledge

DEFINITION OF COMMUNICATION

A. Etymological meaning of Communication

The English term 'Communication' has been evolved from Latin language. 'Communis and
communicare' are two Latin words related to the word communication. Communis is noun
word, which means common, communiality or sharing. Similarly, communicare is a verb,
which means 'make something common'. Some scholars relate the term communication with
an English word community. Community members have something common to each other.
communities are {supposed to be} formed with the tie of communication. It is the foundation
of community. Hence, where there is no communication, there can't be a community (Nepali
2011).

B. Other meanings of Communication

Communication is a process of sharing and conveying messages or information from one

person to another within and across channels, contexts, media, and cultures (McCornack,
2014).There is a wide variety of contexts and situations in which communication can be
manifested; it can be a face-to-face interaction, a phone conversation, a group discussion, a
meeting or interview, a letter correspondence, a class recitation, and many others (Sepacio
and Balgos 2016).

Communication is the act or process of using words, sounds, signs, or behaviors to express
or exchange information or ideas, thoughts, feelings, etc., to someone else. It is a process of
transmitting and receiving verbal and nonverbal messages that produce a response. It is a
two-way process through which two or more persons come to exchange ideas and achieve
common understanding.

Communication comes in various forms. From the simple nodding of your head, stretching of hands,
raising your eyebrows up to your daily conversations with your friends over the phone, constant exchange
of text messages, and regular browsing in social networking sites, these are but some examples of how
humans communicate their thoughts, feelings, ideas, and insights. These only signify that humans really
engage in communication.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

NATURE OF COMMUNICATION

1.COMMUNICATION IS A PROCESS.
Communication as a process means it is a step by step activity and it is essentially a two-way process that
involves the active participation of both the sender and receiver. It is the act or process of using
words, sounds, signs, or behaviors to express or exchange information or to express your ideas,
thoughts, feelings, etc., to someone else.

Communication is a dynamic process

which is influenced by the
communicator’s mood and thinking.
It is a complex process too. By complex
process, it means, one message may be
interpreted in many ways by different
people.
In the sample image, a teacher explains
a lesson in a class of 20 students. There
may also be 20 different understanding
of the lesson. That is why there is a
need to seek for clarification called
feedback.

2. COMMUNICATION IS MUCH MORE OF AN ART THAN A SCIENCE.

There is no right or wrong way to communicate – no set of absolute rules to be followed but
there are underlying principles to guide us into effective communication.

3. COMMUNICATION HAS A SENDER AND RECEIVER.

Communication occurs between two or more people acting as the speaker or the receiver of the
message. In other words, it is a two-way process of reaching mutual understanding, in which
participants do not only exchange (encode-decode) information, news, ideas and feelings but also
create and share meaning. In general, communication is a means of connecting people or
places.

4. COMMUNICATION IS VERBAL OR NON-VERBAL.

Communication can be expressed through written or spoken words (verbal) or actions (non-
verbal). Communication is not all about sending or receiving facts in words. It does involve ideas
and emotions that are expressed through signs, symbols and gestures

The sample image shows both verbal or

spoken words and non- verbal actions.
The man uses both verbal and non-verbal
cues when he winked at the lady and at the
same time greeted her and offered her a drink.
On the other hand, the girl’s smirk is a gesture
of disgust or dislike. Even without the use of words,
the lady’s gesture is still understood as a form of
communicating her disapproval towards man.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

5. COMMUNICATION IS INEVITABLE.
Inevitability means communication is taking place even when someone does not want or intend to
communicate. This “does not want to communicate” feeling of someone actually does communicate
something. What does this mean? It simply means that you cannot avoid communicating. Why?
The truth is, we are communicating constantly
because even when you do not want to communicate,
you are communicating! Isn’t that ironic? Yes,
you are sending a message by the way you smile,
or frown, sit or move or by the way you walk or
dress up yourself and by your actions. And even when
you are sleeping in class, you are communicating that
you are either bored or sick or whatever your reasons be!
This notion tells us that communication is
everywhere. Thus, it is impossible to not
communicate. The dark clouds, the deep blue sea,
the howling dogs, your empty room or even the
silence of the night, these are all communicating
and telling us something.

6. COMMUNICATION IS IRREVERSIBLE.
This means that what you have said can never be unsaid. Irreversibility happens the very minute you
click the “OK” button for a comment or post on your social media and that it would be too late to take it
back when a lot of people have already reacted, and commented to it. The same thing when you perhaps
throw a hurting or offensive word to your enemy because of your anger.

You can later be sorry for what you have said

but once the damage has already been done,
it can never be undone. You may ask for forgiveness,
or say you did not mean what you said but it takes time
for another person to heal and forget. That person may
forgive you for what you have said but the effect of what
you have said is lasting. This characteristic of communication
implies that as senders of message, we must be careful
and choose the appropriate words to say before saying them.

7. COMMUNICATION IS UNREPEATABLE.
Unrepeatability means that an act of communication can never be duplicated. We may say the
same thing over and over again but the effect of what you said the second or third or fourth time
will not be the same as the first time you said it.

Even if we intend to say the same thing again which is possible but the ideas here is, the outer
world has changed by the second utterance. The listeners may be different, our mood may be
different, or our relationship might be in a different place. You don’t get a second chance to make
a first impression.
One of the best examples is at home when you hear your mother or sister rants about your
laziness. The first time you heard it, your reaction would have been bad. You probably cried or
stayed in your bedroom for the whole day. But when you heard it the second time or the third,
there is that different effect. You probably wouldn’t react to it at all, or perhaps just laugh it out!
The sure thing is, you cannot duplicate an act of communication.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

THE PROCESS OF COMMUNICATION

The diagrams below show how the communication process takes place in any given
situation.

___

__________

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

Diagram 3: The Communication Process

_________
As you can see in Diagram 3, communication goes through a certain process involving the sender, who is the source
of the message, the message, which is the shared information, the receiver, whose function is to decode the meaning
of what was received and of course, the feedback, referring to the receiver’s reply to the message.

ELEMENTS OF COMMUNICATION

1. SENDER – the source or communicator of information or message. The communicator initiates the process by
having a thought or an idea that he/she wishes to transmit to others.
2. MESSAGE – the information, idea, or thought conveyed by the speaker in words (whether written or spoken) or
in actions (gestures or symbols)
3. ENCODING – the process of converting the message into words, actions, or other forms
that the speaker understands. It is an act of translating ideas or thought by the source into a language that may be
perceived by the senses.
4. CHANNEL – the medium or the means, such as verbal or nonverbal, in which the encoded message is conveyed
or transmitted. It also refers to the means of transmission in which the message travels to the receiver. Channel is
synonymous to medium. For example, if you are writing a letter to your distant friend; your letter is the medium.
5. DECODING – the process of interpreting the encoded message of the speaker by the receiver. It is to understand
the meaning of a received information in your own language.
6.RECEIVER– the recipient of the message, or someone who decodes the message
7. FEEDBACK – the reactions, responses, or information provided by the receiver after
receiving the message.
8. CONTEXT – refers to the environment where communication takes place.
- Physical Context is the physical environment where the communication takes place.
- Social Context refers to the relationship the participants hold for each other.
9. NOISE/BARRIER – any unwanted sound that interferes or bars the message from being understood or
interpreted. Noise is an impediment to clear communication. Noise can be external or internal.
- External noise comes from the physical environment.
- Internal noise comes from the psychological and physiological nature of individuals when body, thoughts and
feelings are engrossed on something other than the communication at hand.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

MODELS OF COMMUNICATION
The representations below will help you understand the basic elements of communication. See how the elements
operate and interact as communication progresses.

1. LINEAR COMMUNICATION

Have you talked to somebody but did not get any reaction from him/her at all? Have you experienced sending a
message without receiving any feedback? This is linear communication.

Linear communication is one-way, focusing on the transmission of a message to a receiver who never responds
or has no way of responding to the information conveyed. For instance, a competition organizer is presenting the
contest mechanics. The message is final and cannot be opposed at all. It could be the president giving his State of
the Nation Address on the national television or a student who reads a poem or tells a story in front of an
audience in a school program. Other examples include sending a notification or automated message that does not
require a reply, reading a blog, or even the traditional way of sending a message such as a telegram.

Shannon-Weaver Model

An example of linear type of communication is the Shannon-Weaver model (1949). It is also considered as the
mother of all communication models. It has a one-way process starting from a source (producer of message);
passing through a channel (signals adapted for transmission) which may at times be interrupted by noise (barrier)
to a receiver (decoder of message from the signal). The process stops after the message has arrived at its
destination.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

B. INTERACTIVE COMMUNICATION

When was the last time someone surprised you? How did you react? Who was the last person whom you praised
for a job well-done? What response did you get? What is the significance of getting a response or reaction from
the person to whom you addressed your statement?

Interactive approach is a two-way communication process where a response is given after a message is sent. The
recipient of the action intentionally or unintentionally gives a feedback associated with the information received.

Schramm Model

Schramm (1954) visualized the process of communication as an exchange of thoughts and ideas. Feedback was
added to the Shannon-Weaver Model. The recipient of the message decodes it and creates a feedback based on his
understanding of the information sent and vice versa.

The figure identifies the six elements of communication which are the sender, the message sent, the receiver and
the feedback provided by the receiver and sent back as a response to the sender and the processes of encoding and
decoding.

Remember, information may become useless if it is not conveyed properly to others. Thus, the processes of
encoding and decoding are the key components of this model, including feedback.

Encoding is when an idea or information is translated into words and expressed to others.

Decoding is when this idea or information is understood and interpreted by the receiver.

Hence, the receiver must be able to send feedback to the sender in order to complete the process. Otherwise, the
communication transaction fails. Schramm’s model, which is a two-way communication model, revolves around
these principles.

The process goes on starting from the sender (source) who encodes the message transmitted to the receiver which he
interprets; decodes a message (feedback) to be sent back to the source who in turn, decodes and interprets the
information sent.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

C. TRANSACTIONAL MODEL

Communication is dynamic. It has a complex nature. It takes place among individuals at any given time with any
given subject. However, there are tendencies that barriers would interfere which may create a sudden impact and
change in the processing of information.

In a classroom setting, for example, you are being grouped into five or six members for an activity. Your task is
to give an opinion or reaction to the closure of the biggest television network in the Philippines. Each of you
expresses your thoughts regarding the matter. While having that activity, you also heard the JHS graders having
their dance practice for the upcoming event. That noise did not interrupt your discussion as you give your own
views. This situation is an example of a transactional approach.

The communicator (source) encodes the message and transmits it through a channel. The message transmitted
may be affected by the noise (barrier). The receiver (recipient of the message) decodes, processes, and filters the
message for understanding and is now ready to give his own feedback to the sender.

The transactional model shows a circular process of interaction between the persons involved in the
communication, with each one actively participating and sharing ideas with one another. They are the
communicators actively exchanging information and reaction.

Feedback is given freely and deliberately to one another or to all members participating in the communication
transaction. The sender and the receiver may simultaneously exchange roles as communicators. Since
communication is deemed dynamic and progressive, the topic may also change from time to time.

In this concept, the noise or barrier to communication is also taken into consideration for it may directly or
indirectly affect the smooth flow of communication. In the event that the message was not clearly conveyed due to
the barrier, the communication continues in order to clarify the intended meaning of the sender. When the
transmission is cut along the way due to the barrier, the communicators work collaboratively to understand each
other. Now, the sender becomes a receiver of feedback (the response from the receiver) and the receiver also acts
as sender providing information in response to the message conveyed to him. In this way, the communication is
made more effective and complete.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

FUNCTIONS OF COMMUNICATION
Basically, there are five functions of communication. These are the following:

1. REGULATION/CONTROL – Communication functions to control behavior

2. SOCIAL INTERACTION – Communication allows to interact with others
3. MOTIVATION – Communication motivates/encourages people to do/believe on something.
4. EMOTIONAL EXPRESSION – Communication facilitates people’s expression of their feelings/emotions.
5. INFORMATION DISSEMINATION – Communication functions to convey information.

COMMUNICATION BREAKDOWN
 Communication is a process of exchanging thoughts, ideas, and opinions in order to connect with other
people. Its goal is to achieve a clear and effective understanding resulting to good relationships in the
community. However, there are times when this goal is not reached due to certain factors. When this
happens, there is communication breakdown.
 The elements involved in communication are important in the success or failure of this process. These
very same elements (sender, message, receiver, feedback, etc) can pose a threat to the efficiency or
effectiveness of the process. Communication breakdown may occur when problems in any of the
elements involved arise. They become barriers to communication.
 Simply put, communication breakdown results when the intended message of the sender is not
understood exactly by the receiver. Barriers to communication are present.
 Recognizing the barriers or obstacles to effective communication is important in order to avoid
communication breakdown. Here are some of the barriers that may cause communication failure.

BARRIERS TO COMMUNICATION

1. Physical Barriers
They are the foremost obvious barriers to effective communication. It include barriers like closed
doors, vehicular noise, faulty equipment used for communication, closed cabins, etc.

2. Psychological Barriers
The emotional IQ of an individual determines the convenience and luxury with which they
will communicate. A person who is emotionally mature are ready to communicate effectively. On the
opposite hand, people that let their emotions take over will face certain difficulties.
A perfect mixture of emotions and facts is important for effective communication. Emotions
like anger, frustration, humor, can blur the decision- making capacities of an individual and thus limit
the effectiveness of their communication.

3. Cultural Barriers
As the world is getting more and more globalized, any large office may have people from
several parts of the world. Different cultures have a special meaning for several basic values of society.
Dressing, Religions therefore the general behavior will change drastically from one culture to a
different. Hence it's a requirement that we must take these different cultures under consideration while
communicating.

4. Language Barriers
The barrier is one among the most barriers that limit effective communication. Language is that the
most ordinarily employed tool of communication. The fact that every major region has its own
language is one among the barriers to effective communication.
As per some estimates, the dialects of every two regions change within a few kilometers. Even within
the same workplace, different employees will have different linguistic skills. As a result, the
communication channels that span across the organization would be suffering from this.Thus, keeping
this barrier in mind, different considerations need to be made for various people. Some of them are
very proficient in a certain language and others will not.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

Communication breakdown may at times be inevitable but as a sensible speaker or sender of the message, we could
avoid this. Understanding the concept of communication breakdown and its causes, will help us realize that failure
in communication may be avoided through certain strategies that we could adapt.

5 WAYS TO AVOID COMMUNICATION BREAKDOWN

Communication breakdown can cause issues or problems at home, school, and community. There are so
many barriers to communication like, physiological, psychological, cultural, and linguistics. Sometimes
some communication barriers are too difficult to solve and this will lead to slowing the progress and
efficiency. Here are the possible strategies to avoid communication breakdown:

1. Have Clarity of thought before speaking

Arrange your thoughts before verbalizing them this can help you communicate much more
clearly.

2. Learn to Listen
As simple as it sounds, you’ll be surprised how many people out there don’t know how to listen
well.

Not understanding those who you are trying to communicate with will lead to a conversation
fraught with misunderstandings. Don’t be afraid to ask them to repeat or explain further in polite
manner once you don’t understand the point.

3. Take Care of your Body Language and Tone

Keep your emotions in check, try to maintain eye contact, and adopt a relaxed tone when
conversing with others.

4. Build up your confidence by asking for feedback and observing others

Focus on improving your skills by practicing in front of those who you may feel more
comfortable with. You can also ask those whose advice you value to give you feedback and
critique your communication style after a discussion.

5. Communicate Face to Face on the important issues

Having that face to face dialogue means you can convey your point more clearly, with your body
language as well as your tone of voice.

It can also help to clear up any misunderstandings or distortion of the message that could occur
through other mediums.

Remember, becoming an effective communicator takes time and practice. Over time, using these
strategies can lead to better communication in your personal relationships, and more productive
workplace environments as well.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

TIPS ON HOW TO AVOID COMMUNICATION BREAKDOWN

Broom, Cutlip and Center (2012) listed the 7Cs of Effective Communication in their book Effective
Public Relations. These are Completeness, Conciseness, Consideration, Concreteness, Courtesy,
Clearness, and Correctness.

1. Completeness
It is important to whole communication process. The speaker should include everything that
the receiver needs to hear, respond, react, or evaluate properly. S/he should be able to convey
all pertinent details so listener or audience will be able to grasp the intended message.

2.
3. Conciseness
The message should be direct or straight to the point and should be expressed in the least possible
number of words. Irrelevant information should not be included.

3.
4. Consideration
In order to be effective, the speaker should give high regard and courtesy to audience’s
background information such as his/her culture, education, religion, status, mood, feelings, and
needs. This will result in building rapport or connection with the audience.

4.
5. Concreteness
Effective communication is backed up by facts, figures, and real-life examples or situations. This
will make the receiver to understand the message better.

5.
6. Courtesy
The speaker can show respect to his/her receivers through understanding their culture, values,
and beliefs. The speaker can show respect to the listeners by demonstrating an understanding of
their beliefs, values, and culture. This implies good choice of words and language and a
consideration of the audience’s perspectives and feelings on the part of the sender. Showing
courtesy helps create a positive vibe with the audience. This implies good choice of words and
language on the part of the sender and consideration of audience’s perspectives.

6.
7. Clearness
It implies the use of simple and specific words to express ideas. When the speaker focuses on
specific ideas, it will not confuse the audience.

7. Correctness
Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message, and
at the same time it eliminates negative impact on the audience.

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

WRITTEN WORK # 1 .1 (WEEK 1)

TOPICS: DEFINITION, NATURE, PROCESS, & ELEMENTS OF COMMUNICATION

Direction: On your separate sheet of paper, write the letter of the correct answer. (20pts.)

1. It is the idea being transmitted by the sender to the receiver. It includes three aspects — content, structure, and
style.
A. Channel B. Feedback C. Message D. Sender
2. It refers to the response or reaction given by the receiver to the sender of the message.
A. Channel B. Feedback C. Message D. Sender
3. It is a process of exchanging of thoughts, messages, or information through speech, signal, writing, or behavior.
A. Channel B. Communication C. Language D. Message
4. It is defined as any communication that uses spoken or written words to convey a message.
A. Non-verbal Communication C. Verbal Communication
B. Oral Communication D. Written Communication
5. It refers to the type of communication that does NOT use words in expressing a message.
A. Non-verbal Communication C. Verbal Communication
B. Oral Communication D. Written Communication
6. Which of the following is NOT considered nature of communication?
A. Communication is a process.
B. Communication occurs between two or more people.
C. Communication can be expressed through words or actions.
D. Communication portrays sympathy.
7. It is the meaning of the statement “Communication is a process”.
A. Communication consists of discrete and separate acts.
B. Communication has clear beginning and ending points.
C. Communication is dynamic, ongoing and continuous.
D. Communication resembles still pictures more than motion picture.
8. The following are forms of non-verbal communication EXCEPT one.
A. E-mail B. Eye blink C. Road signs D. Thumbs up
9. It is a communication process used by Teacher Jenny when she would like to ask Marco some details about the
upcoming quiz bee.
A. activating the stimulus C. encoding the message
B. decoding the message D. giving a feedback
10. It is a good indication that good communication occurs.
A. destructed B. confused C.unreceived D. shared
11. This communication type is characterized by a certain look or gaze.
A. Non-verbal Communication C. Verbal Communication
B. Oral Communication D. Written Communication
12. It is an indication that communication really takes place.
A. when the message enters the channel
B. when the message leaves the channel
C. when the receiver understands the message
D. when the sender transmits the message
13. What does this statement mean “Communication is inevitable”?
A. This means that what you have said can never be unsaid.
B. Communication has clear beginning and ending points.
C. It simply means that you cannot avoid communicating.
D. It means that an act of communication can never be duplicated
14. Which of the following statement is CORRECT?
A. The sender decodes the message to be transmitted.
B. The receiver interprets the message received.
C. To seek for clarification, channel is needed.
D. The receiver is the main source of the message.
15. This is the process of converting ideas into words or actions.
A. Transmitting B. Encoding C. Decoding D. Interpreting

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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

16. Complete the given statement. "In the communication process, decoding takes place _____."
A. by the sender C. within the message
B. when dealing effectively with the element of noise D. by the receiver
17. The Principal of a certain school gives a speech on the first recognition program to the students. Who is the receiver of the
message?
A. recognition program C. the words and movements of the Principal during his speech
B. Principal D. the students
18. Your classmate delivers a speech about the importance of higher education to a group of high school students. What is the
message of the communication?
A. high school students C. importance of higher education
B. you D. your voice and language
19. Juan does not speak Japanese. Yuki, on the other hand, is a monolingual in Japanese. Which of the following strategies will
most likely NOT facilitate a more effective communication between them?
a. Use of gestures b. Use of emotions c. Use of facial expression d. Use of English Language
20. Armand is suffering from depression after he lost his allowance. When his teacher called him to say something about the
topic of the discussion, he is speechless even though he is listening. What barrier of communication did he experience?
a. Physical noise b. Psychological noise c. Physiological Noise d. Semantic Noise

WRITTEN WORK # 1.2 (WEEK 2)

TOPICS: FUNCTIONS OF COMMUNICATION
Direction: Identify the Function of Communication in the given communicative situation. Use separate sheet of
paper in writing your answers. (10pts)

1. The President delivers his State of the Nation Address.

2. A television personality thanks his fans during an interview.
3. Rose greets Rachel; then, they start talking about their plans for the holidays.
4. The teacher gives a lecture on the Process of Communication.
5. The Rural Heath Unit encourage the people to stay at home
6. Some of the politicians start their house-to-house campaign for the coming elections.
7. Lovely shares her funny experiences when she was in Japan
8. The module writers orient the students about the policy.
9. The Regional director is very emotional in his farewell speech.
10 Gina, a science teacher, explains the causes of volcanic eruption.

WRITTEN WORK # 2 (WEEK 3)

TOPICS: MODELS OF COMMUNICATION
Direction: In the Venn diagram below, show the similarities and differences of the three communication models.
Use separate sheet of paper in writing your answers. (10pts.)

WRITTEN WORK # 3 (WEEK 4)

TOPICS: BARRIERS TO COMMUNICATION/ WAYS TO AVOID COMMUNICATION BREAKDOWN
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 PEÑARANDA NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL
POBLACION 1, PEÑARANDA, NUEVA ECIJA

Direction: On your separate sheet of paper, write the letter of the correct answer. (10pts.)
1. When is a communication considered failed?
A. A negative feedback was given by the recipient of the message.
B. Both sender and receiver stopped the conversation process.
C. The persons involved fixed the problem that provoked in the process.
D. The recipient did not decode the meaning of the message sent.
2. What happens when the message is NOT clearly conveyed?
A. The communication continues. C. The communicators end the communication process.
B. The recipient may get the wrong information to share with others. D. The situation will never change.
3. Why does communication breakdown occur?
A. because the information is overloading. C. because of lack of attention among the audiences or receivers.
B. because the listener or receiver has a very short attention span. D. All of the above
4. This is an example when linguistic barrier to communication becomes evident.
A. A professor explains his lessons eloquently in class. C. Elena is afraid to deliver her opening remarks.
B. People do not understand each other’s language. D. The transmitter disrupted the speech of Ms.
Speaker.
5. This is one of the reasons why cultural diversity can make communication inefficient.
A. Cultural diversity allows people to be unique and original.
B. Different culture interprets words, gestures, and symbols differently.
C. Traditions propagate through the preservation of norms and values.
D. Values of people reflect
6. It is the main cause of semantic noise.
A. jeepneys beeping B. using excessive technical jargon C. constructing building D. people talking too
loud
7. Which communication situation displays physical barrier?
A. The General Parents and Teachers Association (GPTA) president felt nervous when he started to speak in front of
all the parents and guardians
B. The Municipal Agriculture officer is discussing certain agricultural crops management procedure in a community
that is not very familiar with the topic.
C. The newly designated general manager of the restaurant was a bit hesitant to talk with the guests.
D. The research teacher discusses with his students about the problem when a song was played loudly from the other
classroom.
8. A Filipino students heard his American classmate say that many elders in his country are being nursed in homes for the aged.
The Filipino immediately commented that Americans care less about their elders. He said that children should take care of their
parents in their homes. His remarks embarrassed his classmate. How could this communication situation have been avoided?
A. The Filipino should have listened well to his classmate.
B. The Filipino should not question the practices of American families.
C. The Filipino should learn more about how to be tolerant of the American way of life.
D. D. The Filipino should have asked questions to his classmate about their culture.
9. A friend’s Facebook status caught your attention. It is intended for you. It is personally attacking you. To put the purpose of
communication into context, what is the best thing you should do?
A. Immediately comment on his/her status with provocative words
B. Inform him/her that you are going to sue him/her in court
C. Talk to the concerned person privately to settle the conflict
D. Tell the public about his/her dishonest way of life
10. On your way home, you dropped by a convenient store. Queuing to pay for some essentials, you heard a customer arguing
with the cashier. The customer talked on top of his voice complaining for something you could not clearly hear. The buyer next
to him interrupted the one complaining. The others in the line could not help but gave their own sides of the story. Finally, the
manager came in. From the given situation above, what should the manager do?
A. Arrogantly confront the customer for being tough.
B. Publicly reprimand the cashier to show that the customer is always right
C. Tell the other customers to stop gossiping.
D. Respectfully pull out the customer and look for a win-win solution to the problem.

Prepared by: Checked by: Reviewed by: Noted:

PRIMA MAY D. CAUZON EMELIE G. ABESAMIS JAIMELITA B. HERNADEZ VIVIAN P. MADUCDOC, PhD
Teacher II Subject Group Head Assistant School Principal II School Principal IV

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