HOTEL NAME | CODE SWISS-BELINN BOGOR / SIBO

SOP TRAINING SCHEDULE SEPTEMBER

SEPTEMBER
TRAINER | DURATION OF THE TRAINING
SOP TOPICS LEARNING OBJECTIVES EVALUATION TARGET AUDIENCE DATE OF TRAINING ACTION PLAN | COMMENTS
FACILITATOR SESSION

1 HANDLING CALLS To ensure all staff know how to pick up phone 10 FBM 30 minutes 1-Sep-21

2 Shift Log To makesure staff get the information in our department 10 FBM 30 minutes 8-Sep-21

3 Greeting and farewell To ensure staff know how to greet the guest 10 FBM 30 minutes 15-Sep-21

4 Engaging with guest To makesure all staff talk with guest 10 FBM 30 minutes 22-Sep-21

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 HOTEL NAME | CODE
SOP TRAINING SCHEDULE

OCTOBER
TRAINER | DURATION OF THE TRAINING
SOP TOPICS LEARNING OBJECTIVES EVALUATION TARGET AUDIENCE DATE OF TRAINING ACTION PLAN | COMMENTS
FACILITATOR SESSION

1 Using guest name To ensure staff great the guest buy name to repeater guest 10 FBM 30 minutes 1-Oct-21

2 Giving Direction To ensure staff know about hotel knowledge and give corectly direction 10 FBM 30 minutes 8-Oct-21

3 Escorting the Guest To ensure guest are politely guided 10 FBM 30 minutes 15-Oct-21

4 Confidentiality and Aliases To exceed expectation by properlt and efficiently expending request and service 10 FBM 30 minutes 22-Oct-21

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 HOTEL NAME | CODE
SOP TRAINING SCHEDULE

NOVEMBER
TRAINER | DURATION OF THE TRAINING
SOP TOPICS LEARNING OBJECTIVES EVALUATION TARGET AUDIENCE DATE OF TRAINING ACTION PLAN | COMMENTS
FACILITATOR SESSION

1 Elevator Etique To offer professional services in guest elevator 10 FBM 30 minutes 3-Nov-21

2 Guest Request To makesure all the guest request can be provite 10 FBM 30 minutes 10-Nov-21

3 Clarifying Spelling To ensure the spelling of name, confirmation, numbers, etc are correct. 10 FBM 30 minutes 20-Nov-21

4 Complain to ensure staff know the steps to handle guest complain and resolve it 10 FBM 30 minutes 27-Nov-21

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 HOTEL NAME | CODE
SOP TRAINING SCHEDULE

DECEMBER
TRAINER | DURATION OF THE TRAINING
SOP TOPICS LEARNING OBJECTIVES EVALUATION TARGET AUDIENCE DATE OF TRAINING ACTION PLAN | COMMENTS
FACILITATOR SESSION

1 Comment Cards To ensure customer feedback is properly managed 10 FBM 30 minutes 2-Dec-21

2 Suspicious Persons To ensure the safety and security of guest and employees. 10 FBM 30 minutes 12-Dec-21

3 Inappropriate Guest To ensure the safety and security of guest and employees. 10 FBM 30 minutes 20-Dec-21

4 Guest Incidents To ensure the safety and security of guest and employees. 10 FBM 30 minutes 27-Dec-21

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INSERT NAME OF THE GM/HM

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