Oracle Journeys for the Enterprise Experience

Success is a journey. Make it awesome everyday.

Nancy Estell Zoder

Vice President, HCM Product Strategy
People and Experiences are Unique
In a new environment
New responsibilities, priorities and concerns
Why is this important now?

• Changing workforce
• Support of the future of work
• Remote
• Hybrid
• Vaccination requirement
• Use Cases
- Onboarding
- Return to Work Safely
 “Employer Vaccine Mandates and Proof of Vaccination
Whether an employer may require or mandate COVID-19 vaccination is a matter of state or other
applicable law. If an employer requires employees to provide proof that they have received a COVID-19
vaccination from a pharmacy or their own healthcare provider, the employer cannot mandate that the
employee provide any medical information as part of the proof.”
US Center for Disease Control

“Stephen Riga, an attorney with Ogletree Deakins in Indianapolis, explained that employers should
avoid making medical inquiries that could run afoul of the Americans with Disabilities Act (ADA). He
noted, however, that simply asking for proof of a COVID-19 vaccination is permissible under the ADA
because it is not likely to prompt the employee to provide disability-related information.”
SHRM August 9, 2021 Consider these steps when asking employees about
Vaccinations
The Great Resignation

41% Planning to quit or

change profession
There are a number of reasons people are
seeking a change, in what some economists
have dubbed the ‘Great Resignation’. For some
workers, the pandemic precipitated a shift in

38% Planning to quit in the

next 6 months
priorities, encouraging them to pursue a ‘dream
job’, or transition to being a stay-at-home parent.
But for many, many others, the decision to leave
came as a result of the way their employer
treated them during the pandemic.

4M People quit their jobs in

April in the US
The Great Resignation: How employers drove
workers to quit
BBC July 1, 2021
Enterprise Experience

• Like customer loyalty, employee

loyalty is necessary to retain
brand loyalty and key talent
• Providing trusted experiences
that are relevant, trusted and
personalized is imperative to
building relationships that last
• Every interaction must matter

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 Oracle Journeys

• Intuitive – with one location for all

transactions - personal, professional,
administrative and operational
• Personalized – tailored to you and
your company
• Intelligent - with AI-driven
recommendations to support your
needs
• Contextual - providing the right
journey at the right time
• Cross-enterprise - connecting every
business process including access to
3rd party systems and applications
• Accessible - from desktop, mobile,
Oracle Digital Assistant or
collaboration apps like Slack and
Microsoft Teams

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One enterprise employee experience for all

Oracle Journeys
Journeys LaunchPad | Journeys Creator | Journeys Booster

Personal Operational Administrative Professional

• Find dependent • Prepare for a new • Open a new facility • Discover gigs
and elder care fiscal year • Manage expenses • Grow your career
• Return to work safely • Plan for an acquisition • Reorganize the workforce • Get started with
• Manage my health • Launch a new product global work
and well-being
• Vaccination Tracking

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Delivering enterprise employee experience

Oracle Journeys

Journeys Journeys Journeys

LaunchPad Creator Booster

Explore and Build and Extend and

engage assign integrate

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Journeys LaunchPad

• Explore, launch and share any journey across the

enterprise from a single location
• Discover and engage with journeys any time. These
can be
• selected by an individual
• assigned to one or more individuals
• triggered based on actions/events managed
within the system
• AI-recommended based on relevancy,
compound actions and system conditions
• Receive personalized journeys delivered in context
just when you need them most

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Journeys Creator

• Modify, create and assign journeys across the

enterprise
• Tailor the journeys to the unique needs of the
workforce and the organization
• Allow managers to edit, delete and add tasks to
journeys that they can assign to teams
• Use API-based integrations or leverage partner-
delivered integrations for greater functionality

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Journeys Booster
Journeys Booster

• Automate requests and services across HR,

IT and beyond
• Connect all enterprise and 3rd party systems
for end-to-end process completion
• Create a seamless experience for all
processes using reliable, accurate data from
a single platform
• Mitigate risk while staying secure leveraging
pre-existing permissions, roles and approval
processes
• Expand Journeys via HR Helpdesk when
additional support is needed
• Leverage Visual Builder to extend the
personalization

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Journeys Booster

Employee Service Delivery

Digital Assistant to automate support
HR Help Desk to support modern service delivery

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Journeys Booster

Personalization
Journeys Booster

Visual Builder Studio

Visual Builder for personalized rules

• Cloud native architecture and browser

based platform
• Focus on simplification through visual and
declarative development approach
• Agile driven team development platform
with complete CI/CD chain
• Access Oracle Cloud Applications data and
processes via service catalog. Enrich
applications with engaging custom UI.
• Extendable platform through standard
JavaScript, HTML, Web Components, CSS
and REST
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 Building & Extending Oracle Cloud Applications

Integration Identity Content and Visual Builder Digital Oracle

Cloud management Experience Studio Assistant Analytics

You use the same powerful tools we do

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What’s Next?
Journeys Booster

Oracle Process Automation

Rapid Process and Robotic Process Automation

• Increase collaboration and productivity using a Low Code development toolset

• Empower Power Users with self service and process control tools

• Streamline your business process by connecting people, systems (On Premise and SaaS Enterprise
Applications) and Robots creating and end to end digital workforce

• Increase business visibility, agility and control across all your business processes and workflows

• End to End audit trails to comply with your most rigorous compliance and regulation controls

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Myriad experiences to meet every need

Oracle Delivered Customer

• Best practice recommendations shared
• Fully vetted and tested

Customer Shared
• Available through Cloud Customer Connect community
• Unique to each customer creator Oracle Partner
delivered mastered
Partner Mastered
• Industry or geography specific
• Built, managed and maintained by the partner

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How are we different?
Only Oracle delivers an Enterprise
Employee Experience that is:

• Complete: Enterprise experience with HCM and

Service Delivery on one platform
• No 3rd Party Workflow Tools: Complete
Experience in the Oracle Cloud
• Secure: Single Source with HR ownership
• Cross-enterprise: Delivers consumer-grade
guided processes for the enterprise
• Triggered: Automatically generates employee
journeys based on changes in HR, ERP or SCM
transactions
• Intelligent: Automatically generates employee
journeys based on AI and ML
• Accessible: Offers guided processes across all
channels, browser, mobile, shared service, DA,
and collaboration tools such as Slack, Teams
• Flexible: Makes HR an Innovation Center by
allowing creation of new journeys in minutes

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Thank you

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