Results and Discussions

This parts deal with the presentation, analysis and interpretation of data gathered

relative to the problems raised in this study.

Level of Satisfaction of the Respondents on Services of

Hotels in Bontoc, Mountain Province

Table 1 presents the level of satisfaction of the respondents on the different

services offered by the hotels of Bontoc, Mountain Province

Mea Mea
Services: n DE Services: n
DE
1. Restaurant 5. Facilities
a. Ambiance 3.48 VS a. Lobby 3.24 S
b. Food & Beverages 3.61 VS b. Parking Area 2.92 S
c. Coffee/Tea 3.56 VS c. Function room 3.47 VS
Sub Mean 3.55 VS d. Free Wi- Fi Access 3.16 S
2. Lodging e. Television 3.42 VS
a. Economy Room 4.01 VS f. Hot shower 3.22 S
b. Standard Room 3.80 VS g. Lighting 3.66 VS
c. Private Room 4.06 VS h. Electric fan 3.38 S
d. Family Room 3.95 VS i. Ventilation 3.44 VS
Sub Mean 3.96 VS Sub Mean 3.32 S
3. Bar 6 Amenities
a. Foods 3.58 VS a. Soap 3.22 S
b. Drinks & Wines 3.46 VS b. Shampoo 3.10 S
Sub Mean 3.52 VS c. Toilet Paper 3.12 S
4. Room Service d. Towel 3.35 S
a. Food & Beverage delivery 3.52 VS Sub Mean 3.20 S
b. Massage 2.90 S
c. Laundry Service 3.12 S
Sub Mean 3.18 S
GRAND MEAN = 3.45 (Very Satisfactory)
Table 1. Customer Level of Satisfaction of Services of Hotels in Bontoc, Mountain
Province

As gleaned from the table, services along lodging has the highest sub mean of
3.96 with a descriptive equivalent of very satisfied.(explain and backed it up with related
literature)

Other services where the respondents have a very satisfied level of satisfaction
are restaurant and lodging with a sub means of 3.55 and 3.52 respectively. (explain and
backed it up with related literature)

On the other hand, services along room service, facilities, and amenities were
evaluated by the respondents as satisfies with a sub means 3.18, 3.32, 3.20
respectively with services along room services being the lowest. (explain and backed it
up with related literature)

Overall results shows that the respondents are very satisfied with all the different
services of hotels in Bontoc, Mountain Province.
 Difference of Means on the customers’ level of satisfaction on

the different services of Hotels in Bontoc Mountain Province

Table 1.1 presents the difference of means on the customer’s level of evaluation
along the different services offered by the hotels in Bontoc, Mountain Province
according to the group of respondents.

Computed Critical
Local Guest Foreign Guest
Services Value Value Findings
Mean DE Mean DE (0.05) (0.05)
1. Restaurant 3.56 VS 3.50 VS 0.70 0.37 Not Significant
2. Lodging 3.93 VS 4.09 VS 0.98 0.342 Not Significant
3. Bar 3.54 VS 3.42 VS 0.82 0.50 Not Significant
4. Room Service 3.13 S 3.48 VS 0.34 0.37 Significant
5. Facilities 3.25 S 3.73 VS 0.16 0.278 Significant
6. Amenities 3.18 S 3.25 S 2.63 0.342 Not Significant
OVERALL 3.43 VS 3.58 VS 0.52 0.293 Not Significant
Table 1.1. Difference of Means on the Customer Level of Evaluation along the different
Services of Hotels in Bontoc, Mountain Province according to the group of respondents

As shown by the table, most of the services offered by the different hotels of
bontoc have the same level of satisfaction as perceived by the local and foreign guests
except on room service and facilities where the group of respondents differs in their
perceptions. The foreign guests are very satisfied along room services and facilities
while the local guests are not. Further, the foreign guests are very satisfied with the
services of hotels in Bontoc except amenities. (Explain this then backed it up with
related literatures)

Statistical analysis revealed no significant difference on the level of satisfaction

between the local and foreign guests on the services of the different hotels in Bontoc
along restaurant, lodging, bar and amenities as manifested by their computed values
which are higher than their critical values at 0.05 level of significance. This means that
the two groups of respondents have the same level of satisfaction on the said services
of the different hotels in Bontoc.

Furthermore, statistical analysis also revealed significant difference on the level

of satisfaction between the local and foreign guests on the services of the different
hotels in Bontoc along room service and facilities as manifested by their computed
values which are lower than their critical values at 0.05 level of significance. This means
that the two groups of respondents have different level of satisfaction on the said
services of hotels in Bontoc. (Explain the difference and backed it up with related
literature)

Finally, overall analysis reveal no significant difference on the level of satisfaction

of the two group of respondent along all the different services of hotels in bontoc as
manifested by the computed value of 0.52 which is higher than the critical value of
0.293 at 0.05 level of significance. This means that considering all the responses of the
respondents along all the different services of hotels of bontoc, their level of satisfaction
is the same.