TEST NAME

DATE

20
Down at Heel
7 April 2013

The Store Manager

Shoo Off!
12 Gimmemoney Street
Cachinga NSW 5555

Dear Sir/Madam

I am writing to complain about a pair of shoes I bought at your store.

I bought the shoes last week. They are a pair of stilettos made by Acme, model Highrise. They cost
$250. I only wore the shoes once, and the heel of the right shoe broke off. I was walking along an
ordinary city street when it broke and I fell over, twisting my ankle.

The next day I took the shoes to your store and asked for a refund. The sales assistant asked for
proof of purchase, so I showed her the receipt. She pointed out a note on the receipt that read,
‘Please retain receipt. Exchanges may be made within 7 days if product has not been worn.’

The assistant refused to give me my money back because she said the shoes had been worn. I told her
the shoes were faulty and shouldn’t have broken so easily. She said it was my fault they broke and I
should have looked where I was going. When I disagreed, she kicked me out of the store!

I did not trip until after the shoe broke. Those shoes were very expensive and I expected them to last
more than one day! I have bought many shoes from your shop in the past and consider myself a loyal
customer, but am very upset by the way that I have been treated. And my ankle now hurts!

I would like an apology and a refund. Can you please arrange this?

Yours sincerely
Susie Burnham
100 Fixit Street
Cachinga NSW 5555

Read the text and shade a bubble or write an answer to each question.

1 What type of text is this? monitoring

narrative discussion exposition report

2 Who is this letter addressed to? questioning

3 What could Susie have written instead

of ‘Dear Sir/Madam’? making connections

My Dear Darling Sir/Madam Hey there Dear Store Manager

42 Achievement Standards Assessment: Comprehension Year 6 © 2013 Blake Education

 4 How could Susie have found the name of the
actual person she was writing to? making connections

5 Which store did Susie buy the shoes from? questioning

Cachinga Shoo Off! Down at Heel the letter does not say

6 What are ‘stilettos’? monitoring

a type of dagger school shoes

shoes with long, thin heels flat shoes without heels

7 Why was Susie upset? summarising

the shoes were expensive she was treated badly

her ankle hurts all of the above

8 What is meant by a ‘refund’? monitoring

9 What did Susie do with the shoes? questioning

took them to the store to ask for a refund

took them to the store to ask for a replacement
posted them to the store manager
threw them in the bin

10 Why did the heel break? questioning

11 What information does Susie include in her letter? summarising

the type of shoes she bought when she bought them

what is wrong with them all of the above

12 What is the likely result of the letter? predicting

Susie is taken to court

the rude sales assistant loses her job
Susie gets an apology and a refund
Susie posts the shoes to the store manager

NUMBER OF CORRECT ANSWERS 12

Achievement Standards Assessment: Comprehension Year 6 © 2013 Blake Education 43