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H My Assignments Take Test: BBCG101D: Business Communication I-Jan 21-Assignment1 ?

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Take Test: BBCG101D: Business Communication I-Jan 21-

Assignment1

Test Information
Description BBCG101D: Business Communication I- Assignment - I

Instructions Center for Continuing Education - UPES

BBCG101D: Business Communication I
Assignment 1

Total Questions: 63
Total Marks: 100

Assignment Information :

The examination will consist of only Objective type (multiple choice) questions requiring candidates to
Mouse-click their correct choice of alternatives against the related question number. The questions
would carry 1 to 5 marks each depending on the difficulty level of the question as indicated in the table
below:

Difficulty Level of Questions:

1 Mark - Direct, Memory based

2 Marks - Memory & Conceptual
3 Marks - Conceptual & Analytical
4 Marks - Analytical based on understanding of concepts
5 Marks - Application based on understanding of concepts

The question paper will be for 100 marks and considering marks allotted to each question, the
total number of questions would be around 63.
There will not be negative marking for wrong answers.
In case candidate does not want to attempt the question he I she should not mouse-click any
option.
The students are allowed to save the responses and come back later to resume, complete and
"Save and Submit" the assignment. However, if the Due Date has expired, then the assignment
will not be accessible and will be marked as zero. In such cases, the student can re-attempt the
assignment allocated after enrolling in the subsequent Semester.
Once submitted, that answer sheet cannot be retreieved for any editing. The student has to
initiate a new attempt (if allowed), if he has submitted the assignment by mistake.
The students are normally allowed 3 chances to attempt and submit the assignment. The
number of attempts availed is displayed under the "Test Information".
The Highest Grade of the 3 attempts shall be considered for grading.
The assignments are auto evaluated, and hence no chance of re-evaluation/re-totalling is
allowed to the student.

Multiple This Test allows 3 attempts. This is attempt number 1.

Attempts
Force This Test can be saved and resumed later.
Click Save and Submit to save and submit. Click Save All Answers to save all answers.
Completion
Your answers are saved automatically.
Question Completion Status:

QUESTION 1 1 points Saved

Select the most appropriate option

One advantage of telephone communication is -
1. Good for problem solving
2. Permits use of some non-verbal cues
3. Conveying large amount of information
4. Keeping a permanent record

QUESTION 2 1 points Saved

State whether the given statement is true or false

Special care is needed when preparing written messages, since they serve as a
permanent, public record
1. true
2. false

QUESTION 3 1 points Saved

State whether the given statement is true or false

Two way communication is not effective to strengthen communication network.
1. true
2. false

QUESTION 4 1 points Saved

Fit the best option

The process of converting an idea into words or gestures that will convey meaning is
called encoding

QUESTION 5 1 points Saved

Select the most appropriate option

_______ is often used when sending information to a reader outside your organization
1. Letter
2. Memo
3. Minutes
4. Application

QUESTION 6 1 points Saved

Fit the best option

Anything that interrupts the transmission of a message in the communication process is
called noise

QUESTION 7 1 points Saved

Select the most appropriate option

Which of the following is NOT one of the modes for openers in oral presentations?
1. Quotation
2. Anecdote
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3. Question
4. Conclusion
Question Completion Status:

QUESTION 8 1 points Saved

Fit the best option

Interpersonal communication is probably the best way to exchange
information because it can be face to face and allows immediate verbal and nonverbal
feedback.

QUESTION 9 1 points Saved

Select the most appropriate option

All the following are principles of business letter writing, except -
1. Consideration
2. Directness
3. Precision
4. Ambiguity

QUESTION 10 1 points Saved

Select the most appropriate option

Skilled speakers use the conclusion to -
1. Introduce one additional point of interest to the audience.
2. Review the main themes of the presentation.
3. Establish their credibility with the audience.
4. Get the audience involved.

Q U E S T I O N 11 1 points Saved

Select the most appropriate option

Which of the following techniques helps build goodwill in business writing?
1. Using a formal tone
2. Using a conversational style
3. Using colloquialisms
4. All of the above

QUESTION 12 1 points Saved

Fit the best option

One of the best ways to improve organizational communication is by
informal network the organizational structure

QUESTION 13 1 points Saved

Select the most appropriate option

_______ is the worst enemy of communication as it builds walls among the participants
in the communication event. It hardens their positions and blocks their minds to others’
words.
1. Anger
2. Jealousy
3. Hatred
4. Straight-forwardness

QUESTION 14 1 points Saved

Fit the best option

Click Save and Submit to save
downward and submit. Click
communication flowsSave
from All Answerstoto
supervisor save all answers.
employee, from
policy makers to operating personnel or from top to bottom on the organization chart.
Question Completion Status:

QUESTION 15 1 points Saved

State whether the given statement is true or false

The sender must assume responsibility for achieving the goals of business
communication
1. true
2. false

QUESTION 16 1 points Saved

Fit the best option

The medium over which a message is physically transmitted is called the
channel

QUESTION 17 1 points Saved

Select the most appropriate option

_______ is included to remind the reader to check for additional pages of information.
1. Copy of notation
2. Enclosure
3. Subject line
4. Attention line

QUESTION 18 1 points Saved

State whether the given statement is true or false

Memorandum forms are used for most external organizational communication
1. true
2. false

QUESTION 19 1 points Saved

Select the most appropriate option

Which among the following can be a barrier for written communication?
1. Language
2. Grammatical errors
3. Memorandum
4. Circulars

QUESTION 20 1 points Saved

Select the most appropriate option

Which of the following is NOT an important aspect of working in teams?
1. Drawing on each team member's strengths
2. Resolving conflicts constructively
3. Cooperating with others
4. Assigning your work to others

QUESTION 21 1 points Saved

State whether the given statement is true or false

Communication deals only in information
1. true
2. false
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QUESTION 22 1 points Saved

 State whether
Question the Status:
Completion given statement is true or false
Communication is ubiquitous because through verbal and/or nonverbal communication
we communicate all the time.
1. true
2. false

QUESTION 23 1 points Saved

State whether the given statement is true or false

Informal communication helps develop and maintain good human relationships.
1. true
2. false

QUESTION 24 1 points Saved

State whether the given statement is true or false

Successfully decoding a message is difficult because no two people share the same life
experiences
1. true
2. false

QUESTION 25 1 points Saved

Fit the best option

An individual’s frame of reference is formed by a combination of
experiences, education, culture, expectations, personality, and many other elements.

QUESTION 26 1 points Saved

Fit the best option

A Curriculum Vitae résumé is a good choice for recent graduates.

QUESTION 27 1 points Saved

Select the most appropriate option

Learning to communicate with others is key to -
1. Eliminating all of your listeners' physiological noise
2. Establishing rewarding relationships.
3. Winning the approval of everyone around you
4. Never being misunderstood

QUESTION 28 1 points Saved

Select the most appropriate option

The use of space and distancingis known as _______
1. Kinesics
2. Body Language
3. Proxemics
4. None of the above

QUESTION 29 1 points Saved

Select the most appropriate option

Memos come under _______
1. Narrative writing
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2. Persuasive to save and submit. Click Save All Answers to save all answers.
writing
3. Technical writing
4. Descriptive writing
Question Completion Status:
QUESTION 30
1 points Saved
Select the most appropriate option
After Mr. Benson’s presentation, John asks for additional details about the soon-to-be
implemented advertising campaign. John is involved in which stage of the listening
process?
1. Retention
2. Action
3. Involvement
4. Evaluation

QUESTION 31 1 points Saved

Select the most appropriate option

Ethical communicators avoid _______ by acknowledging the written ideas of others with
footnotes, endnotes, or internal references.
1. Comments
2. Plagiarism
3. Slangs
4. Internet sources

QUESTION 32 1 points Saved

State whether the given statement is true or false

The most important considerations for a sender are to analyze the receiver and to use
the you-viewpoint
1. true
2. false

QUESTION 33 1 points Saved

Select the most appropriate option

Which one is not the component of communication process from the followings?
1. Sender/encoder,
2. Message, medium,
3. Receiver/decoder, feedbacks.
4. Audio-visual and technological

QUESTION 34 1 points Saved

State whether the given statement is true or false

Listening is a skill that must be learned
1. true
2. false

QUESTION 35 1 points Saved

State whether the given statement is true or false

Internal and external messages maybe either formal or informal
1. true
2. false

QUESTION 36 1 points Saved

Select the most appropriate option

TheSave
Click key(s)
andto Submit
write a successful
to save andresume is/are:
submit. Click Save All Answers to save all answers.
1. Too long, verbose descriptions
2. Over confident tone
3. “You” attitude, focus on your audience and think about prospective employer's
 need
Question
4. Completion Status:
All of the above

QUESTION 37 1 points Saved

Select the most appropriate option

What do you understand by Passive listening?
1. Hard work
2. Hearing the sound of words
3. Hearing the meaning of words
4. Processing the information

QUESTION 38 1 points Saved

State whether the given statement is true or false

The most important goal of business communication is that the receiver understands the
message as the sender intends.
1. true
2. false

QUESTION 39 1 points Saved

State whether the given statement is true or false

Receivers may respond to a message through words, actions, or both.
1. true
2. false

QUESTION 40 1 points Saved

Select the most appropriate option

All of the following are criteria for effective business writing EXCEPT:
1. The message is clear
2. The message is accurate
3. The message is what the reader wants to hear
4. The message builds goodwill

QUESTION 41 3 points Saved

Select the most appropriate option

Speaking of non-verbal communication, which of the following statements is the most
accurate?
1. Most people can control their facial expressions so they can control the nonverbal
messages they send.
2. Gestures generally add verbal meaning to nonverbal messages rather than
conveying the entire meaning by themselves.
3. Most communicators consider the eyes to be the most accurate predictor of a
speaker’s true feelings and attitudes.
4. A speaker’s nonverbal cues rarely contradict the verbal message.

QUESTION 42 3 points Saved

Select the most appropriate option

Which among the following is/are important tips of reading for active learning?
1. Figure-out what's important: This will include material that is emphasized by size
or other graphical techniques (boldface, italics) or position (beginning or end of a
section).
2. Read what's important: Get the big picture first: don't try to learn detailed
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information yet to save and submit. Click Save All Answers to save all answers.
3. Review from memory: Using a concept map, write down everything you can
remember, without looking back at the text.
4. All of the above
Question Completion Status:

QUESTION 43 3 points Saved

Select the most appropriate option

What do you understand by reading actively? Choose among the following options.
1. It means reading with an awareness of a purpose for reading.
2. It means having a purpose for reading i.e., setting goals for your readings. You
can use goals to focus your attention on specific aspects of a document that you
are about to read.
3. Active reading may involve using the structure of your reading to construct an
overview for your reading which you use to select a focus. The structures of the
reading materials vary almost as much as the readings themselves
4. All of the above

QUESTION 44 3 points Saved

Select the most appropriate option

Which among the following is the least accurate statement about the Internet?
1. The Web is a highly organized collection of information from around the world.
2. The Web offers such items as product facts, public relations material, mission
statements, and employment information.
3. Web pages contain hyperlinks that allow users to connect to related Web pages
quickly and easily.
4. Searching the Web requires a Web browser, such as Netscape Navigator or
Microsoft Internet Explorer.

QUESTION 45 2 points Saved

Select the most appropriate option

The listening process begins when you hear sounds and process them at the
__________ stage.
1. Perception
2. Action
3. Evaluation
4. Retention

QUESTION 46 2 points Saved

Select the most appropriate option

What do you understand by Bipolar questions?
1. It is an extreme form of closed questions
2. It is the type of question which demands ‘Yes’ or ‘No’ response.
3. An example of Bipolar question can be - If selected, would you be able to join
next month? Would you like to be posted in Bombay or Calcutta?
4. All of the above

QUESTION 47 2 points Saved

Fit the best option

Informal communication channel continuously develops as people
interact within the formal system to accommodate their social and psychological needs.

QUESTION 48 2 points Saved

Select the most appropriate option

The principle through which your message will get across, so that the receiver will
understand what you are trying to convey, is called:
1. Completeness
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2. Clarity
3. Conciseness
4. Consideration
Question Completion Status:

QUESTION 49 2 points Saved

Select the most appropriate option

Which among the following are the famous commandments of listening?
1. Stop talking, Put the talker at ease, Show the talker that you want to listen
2. Remove distractions, Empathize with the talker
3. Be patient, Hold your anger, Go easy on argument and criticism, Ask questions
4. All of the above

QUESTION 50 2 points Saved

Select the most appropriate option

Which among the following indicates occurance of Dyadic communication?
1. When there is Is delayed feedback and considered message response
2. When there is support from mass communications
3. When there are three or more persons
4. When there is feedback and instantaneous message tailoring

QUESTION 51 2 points Saved

Select the most appropriate option

_______ allows participants in different physical locations to conduct meetings, view
documents and objects, and exchange ideas without getting together face to face.
1. Groupware
2. Videoconferences
3. Spiral
4. Non-verbal communication

QUESTION 52 2 points Saved

Choose the right option - the question may have more than one correct answer
How should one begin to gain attention in a persuasive message?
1. Summary of the problem or an unexpected statement.
2. Reader benefit or compliment.
3. Related fact or stimulating question.
4. All of the above

QUESTION 53 2 points Saved

Select the most appropriate option

Which among the following is/are the job application format(s)?
1. Application letters, or letter-style applications
2. Applications enumerating the particulars of the applicant's qualifications, etc.
3. Applications in the form of covering letters accompanying resumes
4. Applications on prescribed forms.
5. All of the above

QUESTION 54 2 points Saved

Select the most appropriate option

Which of the following sentences uses the most conversational phrasing?
1. Please refer to our May 7 email in which we explain how to file a claim.
2. In reply to your July 11 letter, please be informed that your adherence to
instructions outlined therein will greatly facilitate attainment of our objective
3. Enclosed herewith is the brochure about which you made inquiry.
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to avail Click
myself Savekind
of your All Answers to when
suggestion save all
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if prices
decline.
Question Completion Status:

QUESTION 55 2 points Saved

Select the most appropriate option

Select the statement that most accurately describes nonverbal communication.
1. The words used in a message carry more meaning than nonverbal cues.
2. Nonverbal messages can be interpreted with a great deal of accuracy.
3. Messages are especially difficult to decipher when the verbal and nonverbal
codes contradict each other.
4. Nonverbal communication is always unintentional.

QUESTION 56 2 points Saved

Select the most appropriate option

As our eyes move across the page they make a series of jerky movements. Whenever
they come to rest on a word, it is called _______
1. Resting
2. Staring
3. Fixating
4. Concentrating

QUESTION 57 2 points Saved

Select the most appropriate option

A communication source performs which of the following roles?
1. Determining the meaning of what is to be communicated
2. Encoding the meaning into a message and Sending the message
3. Perceiving and reacting to a listener's response to the message
4. All of the above

QUESTION 58 2 points Saved

Select the most appropriate option

Which of the following would be appropriate for the end of an oral presentation?
1. Telling the audience what to do to now that they have heard the presentation
2. Repeating one of the key sections in the body of the presentation
3. Omitting the close altogether
4. Telling a joke directed at the audience

QUESTION 59 4 points Saved

Select the most appropriate option

Without communication, an organization is lifeless and its very existence is in danger.
Which among the following options justify that communication is the lifeblood of the
organization?
1. Communication is the process of influencing the action of a person or a group. It
is a process of meaningful interaction among human beings to initiate, execute,
accomplish, or prevent certain actions.
2. Communication keeps the members of the organization informed about the
internal and external happenings relevant to a task and of interest to the
organization.
3. Communication coordinates the efforts of the members towards achieving
organizational objectives.
4. All of the above

QUESTION 60 4 points Saved

Click Save
Select and
the Submit
most to saveoption
appropriate and submit. Click Save All Answers to save all answers.
The rule that ‘the best practice for conversation is conversation itself' still holds true.IN
context to this, which among the following options should be borne in mind while
conversing?
 1.
Question Completion Status:

The conversation should be of interest to the participant and may begin with a
topic in which both of you have some interest. As it flows into new channels
adjust yourself to the comments and new points of view. Occasionally there
would be spells of silence. These need not bother you because often during
these spells new thoughts are generated.
2. Occasionally, call the person by name and look at him while speaking. If you
speak the name aloud you would be generating a more friendly feeling. To cap it
all, take care of your language and oral demeanor.
3. Be alert to the attitudes that others may have and don’t be surprised when you
realize that the attitudes are likely to change.
4. Be always courteous and cheerful. Feel interested in what is being said. Avoid
pet and superfluous words and phrases
5. All of the above

QUESTION 61 4 points Saved

Select the most appropriate option

Which among the following is true about drafting the report?
1. • Write the introduction: state the subject, state the purpose, summarize your
findings. • Write the body of the report. • Write the conclusion (and
recommendations) • Summarize the report in a sentence.
2. • Consider the purpose of your report: who is it for, why does he/she want it, how
will he/she use it? • State the aim and emphasis of the report briefly. • Decide
what information is important and what is irrelevant. • Arrange the points of
information in a logical sequence and in order of importance. Make rough notes. •
Draft a working plan on a separate sheet of paper. • Decide where you might
need illustrations or diagrams.
3. • Examine the draft. Does it do what the report is expected to do? • Check your
grammar, spelling, punctuation and style. • Read the text aloud to yourself, or,
better, to someone else. • Check your illustrations.
4. • Collect all relevant material – notes, documents, etc. • Consider the purpose of
your report: who is it for, why does he/she want it, how will he/she use it?

QUESTION 62 4 points Saved

Select the most appropriate option

Which of the following is/are the disadvantage(s) of Oral communication?
1. It does not always save time and money. Quite often meetings go on without any
results or agreements achieved. Such meetings can be very tiring and wasteful
2. It is not always effective. There are certain conditions that must be necessarily
fulfilled in order to make it effective. It depends mainly on the attitude of the
sender and the receiver of the message
3. Human memory being what it is, oral messages cannot be retained for a long
time. It means that they must be acted upon immediately. They cannot be found
in record books and we cannot refer back to them. This is a serious limitation of
oral communication.
4. Oral messages leads to misunderstanding if the speaker has not carefully
organized his thought or the listener misses the message on account of his
inattentiveness
5. All of the above

QUESTION 63 4 points Saved

Select the most appropriate option

Which among the following is/are other essentials of communication skills that signify
their importance?
1. Be very clear as to what you expect form your fellow workers, Avoid using
derogatory sentences or foul words against anyone at the workplace, Never play
with words, Be very careful about the content of your speech. Make sure your
words do not hurt any of your fellow workers.
2.
Click Save Employees
and Submit should depend
to save and more on Click
submit. written modes
Save of communication.
All Answers to save allDevelop
answers.
the habit of using planners, notepads and organizers, Employees must not enter
meeting room or board room without pen and a notepad.
3. Never use a fake accent at workplace Be a patient listener. Listen to what the
 second party has to say. Don t jump to conclusions, Do not interfere when others
are speaking
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4.
During meetings, seminars and presentations, don’t just speak for the front
benchers, One should never shout at the workplace Don’t chew anything while
you are speaking over the phone. Avoid laughing or giggling While interacting
over the phone, make sure you spell out the words for better clarity
5. All of the above

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