Sem 2 - Business Communication II Assignment 1 Before Submission

Question Completion Status:
Take Test: BBCM155D-Business Communication Il-Jan 27-

Assignmentt
Test Information
Description
Instructions Center for Continuing Education - UPES

Business Communication Il
Assignment 1
Total Questions: 63
Total Marks: 100
Assignment Information :
The examination will consist of only Objective type (multiple choice) questions requiring candidates to
Mouse-click their correct choice of alternatives against the related question number. The questions would
carry 1 to 5 marks each depending on the difficulty level of the question as indicated in the table below:
Difficulty Level of Questions:
1 Mark - Direct, Memory based

2 Marks - Memory & Conceptual
3 Marks - Conceptual & Analytical
4 Marks - Analytical based on understanding of concepts
5 Marks - Application based on understanding of concepts
e The question paper will be for 100 marks and considering marks allotted to each question, the total
number of questions would be around 63.
e There will not be negative marking for wrong answers.
e Incase candidate does not want to attempt the question he | she should not mouse-click any
option.
e The students are allowed to save the responses and come back later to resume, complete and
"Save and Submit" the assignment. However, if the Due Date has expired, then the assignment will
not be accessible and will be marked as zero. In such cases, the student can re-attempt the
assignment allocated after enrolling in the subsequent Semester.
° Once submitted, that answer sheet cannot be retreieved for any editing. The student has to initiate
a new attempt (if allowed), if he has submitted the assignment by mistake.
e The students are normally allowed 3 chances to attempt and submit the assignment. The number of
attempts availed is displayed under the "Test Information”.
e The Highest Grade of the 3 attempts shall be considered for grading.
e The assignments are auto evaluated, and hence no chance of re-evaluation/re-totalling is allowed
to the student.
Multiple This Test allows 3 attempts. This is attempt number 1.

Attempts
Force This Test can be saved and resumed later.
Completion
Your answers are saved automatically.
Click Save and Submit to save and submit. Click Save All Answers to save all answers.
¥ Question Completion Status:
What is semiotics?
© 1. The study of music
© 2. The study of buildings
@ 3. The study of human communication
© 4. The study of disability
QUESTION 2 1 points
Select the most appropriate option.

What is the final step of the reflecting-thinking method? A) Suggest possible solutions. B)
Choose the best solution. C) Decide how to test the solution. D) Decide how to implement
the solution.
© 1. Option A is correct
@ 2. Option B is correct
© 3. Option Cis correct
© 4. Option D is correct
© 5. Option E is correct
QUESTION 3 1 points

The effectiveness of depends as much on how it is received and used by the
person for whom it is meant (B) as much as on how it is given by A.
O 1. Ideas
© 2. Message
@ 3. Feedback
© 4. Thought
QUESTION 4 1 points
Fit the best option

Time that is measured in vague terms is _ recurrent
QUESTION 5 1 points

are not read the same way as articles, reports, or books.
@ 1. Business letters
O 2.Memos
O 3. Agendas
O 4. None of these
QUESTION 6 1 points

Which one of the following statements is incorrect?
@ 1.The statutory minimum age of a director is 18
© 2. There is no statutory maximum age for directors
© 3.A company can be a director of another company
© 4. There are no legal qualifications necessary for being a director
© 2. Eye
@ 3. Body
O 4. Facial
QUESTION 8 1 points ved
‘y
“
Fit the best option
The word communication originates from the Latin wor communis ’
which means "common".
QUESTION 9 1 points Saved

The process of feedback is a transactional process: the transaction being
between two individuals as a unit, although in a group such transactions are taking place in
several pairs of individuals,group transactions are fairly complex.
© 1. Personal
O 2. Chain
@ 3. Interpersonal
O 4. None of these
QUESTION 10 1 points

The - C’s and four S’s of communication also form important gateways to
meaningful and successful communication.
© 1. Eight
@ 2. Seven
O 3.Five
O 4.Ten

letters are written by customers to identify or correct a problem with products
or services they have purchased.
O 1.Resume
O 2. Professional
@ 3.Claim
O 4. None of these
Fit the best option

The communication is simply the flow of information from the first party (the
sender) to the second party (the receiver) irrespective of whether the recipient has properly
downloaded the message or not, whereas effective communication is the flow of information
in exactly the same manner the sender intends to do so.
© 2. Option B is correct
@ 3. Option C is correct
© 4. Option Dis correct
O 5. Option E is correct
State whether the given statement is true or false.

Team members must ensure the accuracy of the information presented in their reposts.
@ 1. true
O 2. false

Recent studies that focus on the workplace show that, on an average, personnel at all
levels spend about - percent of their time listening while speaking takes up 25.8
percent of their time and writing 22.6 percent.
@ 1.32.7
O 2.32.8
© 3.32.9
© 4.32.5

One ingredient used by organizations that successfully use conflict is that they:
© 1. punish conflict avoiders
© 2. discourage dissent
@ 3. reward vocal employees
© 4. negotiate openly
© 5. encourage dysfunctional conflict

An organization is a group of persons constituted to achieve certain specific objectives.
@ 1. TRUE
O 2. false

In communication, certain are used which may be in the form of words,
pictures and actions.
O 1. Ideas
@ 2. Symbols
© 3. Thinking
O 4. None of these
© 3. Option C is correct

One's negotiation objective should be:
O 1. ideal
© 2. social
@ 3. realistic
O 4. personal

The best way to evaluate the success of your communication is through
© 1. Subject matter
© 2. Concept
@ 3. Feedback
© 4. None of these

Emotional conflict aimed at a person rather than an issue is called
conflict:
@ 1. affective
© 2. emotional
© 3. cognitive
© 4. personal
© 5. personality

Which of the following projective techniques would work best when dealing with socially or
personally sensitive issues?
© 1. Transposed vocabulary
© 2. Personification
© 3. Role playing
@ 4. Transference

The Barriers are obstructions caused in the process of receiving or
understanding a message during the process of encoding or decoding it into words and
ideas.
Fit the best option

The use of defense behavior to deal with threatening feedback is like
using pain killing drugs to deal with the pain experienced by a person.

It's well known that good is the foundation of any successful relationship, be it
personal or professional.
@ 1. Communication
© 2. Negotiation
© 3. Strategy
O 4. None of these

Illustrators are gestures that: a) emphasize or punctuate ideas b) directly communicate
words or ideas c) communicate feelings d) regulate conversations
@ 1. Option A is correct

A primary purpose of most business messages is to promote goodwill.
© 1. true
@ 2. false

Yale psychologist Robert Sternberg believes that "Group IQ" is often:
© 1.a misunderstood cultural phenomenon
© 2.a product of the leader's dedication and energy
O 3. lower than individual Iqs
@ 4. higher than individual Iqs

Interpersonal feedback involves at least persons, one who gives feedback and
the other who receives feedback
@ 1. Two
O 2. Three
O 3. Four
that you have overachieved your target a particular month, smile.

@ 1. Facial
© 2. Body
© 3. Eye
O 4. None of these

A negotiation is discussed in a tone that focuses attention on the need to reach a
satisfactory solution by:
@ 1. joint problem-solving
© 2. making proposals
O 3.force
O 4. setting conditions

Ethical communicators are careful to label facts and opinions.
@ 1.true
O 2. false

Showing facial expressions can the intensity of your emotions. a) decrease b)
increase c) eliminate d) regulate

Labour-management negotiations over wages exemplify:
© 1. organizational bargaining.
© 2. integrative bargaining.
© 3. third party bargaining
@ 4. distributive bargaining
O 5. cost-effective bargaining.

What is the term used to describe the creative capacity of language to invent new words
and sentences?
© 1. Proxemics
© 2. Duality

Which of the following is not part of a memo? A) closing B) heading C) discussion section
D) salutation
@ 4. Option D is correct

Where court action is taken against a director for breach of duty any compensation awarded
by the court is payable to:
© 1. The Board of Directors.
© 2. The shareholders.
@ 3. The company.
© 4. The creditors.

People often get off track during meetings.Which strategies are effective for keeping
discussion focused?
© 1.Remind the group of time pressures
© 2. Summarize the discussion periodically
© 3. Challenge the relevance of some comments
@ 4."a" and "c" only

Under what heading would we discuss the use of such titles as ‘Mr’ and ‘Mrs’? a. Spelling b.
Pronunciation c. Terms of address d. Graffiti e. Slang

Effective communication is essentially a: A) one-way process B) three-way process C) both
a one-way and a two-way process D) two-way process
(7 3s. Option © Is COrmect

Which element in a basic communication model does a public speaker represent? A)
message B) channel C) context D) sender
© 1. Option Ais correct

Most routine tasks require that you conduct a. formal research. b. informal research. c. no
research. d. both formal and informal research
—-----------—- is a process in which two or more parties try to resolve differences, solve
problems and reach agreement. a. Negotiation b. Communication c. Consultation d.
Discussion

Which tests do provide quantitative information about a candidate’s skills, attitudes, and
habits? a. Written tests b. Pre-employment tests c. Oral tests

Which of the following statements is inaccurate? a. Rely solely on stereotypes to
understand other cultures. b. Develop tolerance of other cultures. c. Develop an
understanding of your own culture. d. Avoid ethnocentrism.
2 Ontion R is earract

Select the best subject line for a memo delivering bad news to employees. a. Temporary
Reduction of Overtime Hours b. Change in Expense Reimbursement Allocation Policy c.
Elimination of Supplemental Child Care Reimbursement d. Major Layoffs Planned

Filling your pauses with sounds, such as, "um," makes you appear A) creative. B) prepared.
C) hesitant. D) confident.
© 1. Option Ais correct

When responding to a speaker, A) always agree with him or her to avoid conflict. B) be as
detailed as possible. C) be brief. D) hold back on feelings.

Paraphrasing can help you to determine and clarify the apparent emotion. A)
feeling B) content C) behavior D) intent

According to the linear model of communication dialling a free phone number in response to
an advert is an example of: A) Noise B) Feedback C) Source D) Signal E) Receiver
Be opurorT ow oor
2 avead 5
QUESTION 54 2 points saved

Clear writing is easy to understand, which two words are required for this purpose? a. Short,
easy b. Simple, short c. Short, complex d. Long, complex

The occasion and audience expectations are elements that contribute to the of
public speaking transactions. A) psychological context B) main obstacles C) channel site D)
external noise

It is the quality of the between the various elements in the process that
determine whether a communication event will be successful. A) sequencing B) research C)
actions D) linkages

The word communication is derived from communis (Latin) which means: A) community B)
message C) common D) oral speech
O 4. Option D is correct

Undue stress regarding oral and/or written communication is known as: A) ambivalent
raticanca RV eammunicatian annrahancian C\ cammunieatinn hlack D)\ raticant
Question Completion Status:

Each of us has a frame of reference, which is A) an alternative to communicating. B) our
role as the source of messages. C) our role as the receiver of messages. D) something that
is only relevant when we give a public speech. E) our unique view of the world and
everything in it.
O 3. Option Cis correct
@ 5. Option E is correct

Which of the following problems can occur as a result of ineffective downward flow? A)
Employees feeling that they don't receive enough information to do their jobs. B) Employees
feeling that they receive too much information. C) Employees feeling the information they do
receive is not the information they need. D) All of the above
O 3. Option Cis correct

Relaxation is demonstrated by all of the following actions except A) a lack of nervous
activity. B) a reclining, non-erect seating position. C) casual, asymmetric placement of arms
and legs. D) a lack of fidgeting. E) a tensing of muscles.

Which of the following is NOT a barrier to effective communication associated with the
media and channel? A) Noise. B) Information overload. C) Space proxemics. D)
Inappropriateness of media and/or channel.
O 4. Option D is correct
@ 4. Option Dis correct


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Question Completion Status:

Take Test: BBCM155D-Business Communication Il-Jan 27-

Instructions Center for Continuing Education - UPES

Difficulty Level of Questions:

1 Mark - Direct, Memory based

Multiple This Test allows 3 attempts. This is attempt number 1.

Select the most appropriate option.

Select the most appropriate option.

Fit the best option

Select the most appropriate option.

Select the most appropriate option.

QUESTION 8 1 points ved

QUESTION 9 1 points Saved

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Fit the best option

State whether the given statement is true or false.

Select the most appropriate option.

QUESTION 16 1 points Saved

Select the most appropriate option.

State whether the given statement is true or false.

QUESTION 18 1 points Saved

Select the most appropriate option.

Select the most appropriate option.

QUESTION 21 1 points Saved

Select the most appropriate option.

Select the most appropriate option.

QUESTION 23 1 points Saved

Select the most appropriate option.

Select the most appropriate option.

Fit the best option

Select the most appropriate option.

Select the most appropriate option.

State whether the given statement is true or false.

Select the most appropriate option.

QUESTION 30 1 points Saved

Select the most appropriate option.

that you have overachieved your target a particular month, smile.

Select the most appropriate option.

State whether the given statement is true or false.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

QUESTION 38 1 points Saved

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

Select the most appropriate option.

QUESTION 57 3 points Saved