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  • Team Process & Decision Making

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    Saurabh Kumar
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    The document discusses key aspects of effective team processes, including purposeful decision making, participation, influence, conflict management, and the five stages of team formation. It also covers considerations for team design such as task complexity, interdependence, resources, team size, roles, and diversity. Guidelines are provided for group decision making, including checking for biases, dissenting opinions, and testing solutions. The importance of inquiry over advocacy is emphasized, and symptoms of poor decision making are identified using the Challenger launch case study.

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    Team process & decision making

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    The document discusses key aspects of effective team processes, including purposeful decision making, participation, influence, conflict management, and the five stages of team formation. It also covers considerations for team design such as task complexity, interdependence, resources, team size, roles, and diversity. Guidelines are provided for group decision making, including checking for biases, dissenting opinions, and testing solutions. The importance of inquiry over advocacy is emphasized, and symptoms of poor decision making are identified using the Challenger launch case study.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    9 views9 pages

    Team Process & Decision Making

    Uploaded by

    Saurabh Kumar
    The document discusses key aspects of effective team processes, including purposeful decision making, participation, influence, conflict management, and the five stages of team formation. It also covers considerations for team design such as task complexity, interdependence, resources, team size, roles, and diversity. Guidelines are provided for group decision making, including checking for biases, dissenting opinions, and testing solutions. The importance of inquiry over advocacy is emphasized, and symptoms of poor decision making are identified using the Challenger launch case study.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    Team Process

    How teams work?


    • Purposeful & rigorous decision making
    • Problem focused vs solution focused
    • Psychological safety
    • Participation
    • Who, how, when and to what effect
    • Motivation
    • Provide opportunities to contribute
    • Influence
    • Status, experience, competence
    • Conflict
    • Task conflict vs affective conflict
    • Interpersonal conflict
    Team development

    Five stages of team formation


    Punctuation equilibrium model
    Leading the teams
    Team design
    • Team task
    • Task complexity
    • Task interdependence : pooled, reciprocal or sequential
    • Task objectives
    • Resources
    • Rewards & Compensations : Perception matters
    • Right people
    • Team size
    • Role: perception, expectation and conflict
    • Diversity
    Team Process : Five stages
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
    Case: Merit corporation
    Group Decision Making
    During the decision making…
    • Ask yourself:
    • Self interest; Has the team overoptimistic?
    • Affect heuristics; Has the team in love with solutions?
    • Group think; were there dissenting opinions?
    • Check with the team-mates:
    • Representative heuristic : similarity trap
    • Availability : recency/ accessibility trap
    • Anchoring & Adjustment : first shift biases
    • Cognitive biases : confirmation bias, false consensus effect, Fundamental Attribution
    Error, Actor observer bias, halo effect
    • Check the solution:
    • What will we get, are we meeting the desired goals
    • The worst-case scenario
    • Check on loss aversion
    Inquiry Vs Advocacy
    Case- Challenger Launch Decision B : The script
    • Setting the problem statement : Launch vs Success
    • Setting the process : Inquiry vs advocacy
    • Status and power dynamics
    • Normative conformity (to be liked ) Vs informative conformity (to be right)
    • Insufficient and ambiguous presentation of the data
    • Self censorship
    • Last minute decision
    • Symptoms of group think

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