WRITING UNIT 2

PART 1
Fill in the form (3 minutes)

HOTEL BOOKING ONLINE – REGISTRATION FORM

Juan Pérez
Username
03rd July 1990
Date of Birth (day month year)
Malaga
City / Town / Village
623377709
[Mobile number]

House: John

[Delivery address] Street: 23 4B Cable street

State: Malaga

PART 2
You have joined the ‘HOTEL BOOKING ONLINE’ service. Fill in the form with complete
sentences. Use 20-30 words. You have 7 minutes.

MEMBER FORM
Please tell us about the place where you want to spend your holidays.

I would like to go on vacation with my girlfriend to the Canary Islands, especially to Papagayo beach
which is one of the best beaches in the world.
PART 3
You are a member of HOTEL BOOKING ONLINE website and you are in the chat room.
You are talking to Jack, a customer who is also looking for a hotel. Talk to Jack using
complete sentences. Use 30 to 40 words per answer. You have 10 minutes.

Jack: Hi! I see you are new here. I joined a few days ago because I’m looking for a
suitable hotel in Cambridge. Why did you join?

You: Hi Jack
Nice to meet you! I have joined here because I am interested in finding a cheap hotel
near the beach in the Canary Islands so that I can go on vacation with my girlfriend

Jack: What do you think about the service?

You: In my point of view, the service is very good as the hotel staff is very friendly and
helps you with anything you need, but there is one thing that I don’t like: these are the
rooms.

Jack: How do you feel about the recent rise in the price of the fee? It was 20% cheaper
a month ago.

You: I really feel annoyed because I do not have enough money to be able to go on
vacation with my friends. I will have to find other alternatives so that I can go on
vacation.
PART 4
You are a member of the ‘HOTEL BOOKING ONLINE’ service. On your last visit to their
website you saw the notice below.

Dear costumers,

We are sorry to inform you that from next month the service fee will go up by 20%.
We also have to change the time of the customer service: Now it will be only in the
mornings from 10am to 1pm.
We feel sorry for the troubles that this change may cause.

Please feel free to email us at management@hotelbookingonline.com

Write an e-mail to friend who also uses the ‘HOTEL BOOKING ONLINE’ service. Write
your feelings about the message you received and suggest possible alternatives. Write
about 50 words. You have 10 minutes.

Hey Olga,

What do you think about the fee increase at the service? I can’t believe they are
increasing the fee and change the time of the customer service. If you ask me the
hotel should offer a discount if they plan to change the time of the customer service.
I just signed up and already a fee increase!Olga.
Now, write an email to the management, explaining your feelings about the change
and suggesting possible alternatives. Write about 120-150 words. You have 20
minutes.

Dear Sir or Madam,

I am writing in relation to the previous e-mail and I want to show you my disagreement
about the service fee will go up by 20% to take effect from next month.

I feel it is unacceptable to increase the service fee so soon after book. Also, I like
leaving the key of my room in reception at 9 and now it is not possible. I think you
should rethink about the fee increase if you are withdrawing services.

I would like to suggest several alternatives:

1. First of all, personally I believe that if you have to increase the service fee, you
should give me a discount on the reservation.
2. Secondly, if you do not want to give me a discount on the reservation, I would
love to leave my car parked in the hotel parking free.

I look forward to hearing back from you. If my recommendation is acceptable, I will

look at other hotel offers.

Thank you for your attention.

Yours faithfully.

Juan