Professional Documents
Culture Documents
SUBMITTED BY
ANJANA K
(19MCC004)
ASSOCIATE PROFESSOR
CERTIFICATE
NAME : ANJANA K
CLASS : II M.com(CA)
REG NO :19MCC004
M.com., MBA., M.Phil., PGDCA., Ph.D., M.Com., B.Ed., M.Phil., PGDCA, MBA., Ph.D.,
ASSOCIATE PROFESSOR, DEPARTMENT OF COMMERCE (CA)
DEPARTMENT OF COMMERCE (CA) PSG College of Arts & Science,
PSG College of Arts & Science, Coimbatore –641014.
Coimbatore –641014.
EXAMINERS:
1.
2.
DECLARATION
DECLARATION
I ANJANA K (19MCC004) hereby declare that the report on the INTENSHIP submitted is
a original work done by me at SAFE SOFTWARE AND INTEGRATED SOLUTION Pvt
Ltd. Palakkad, Kerala and during the month of february 2021, submitted to Department of
Commerce with Computer Applications, PSG College of Arts and Science, Coimbatore in
partial fulfilment of the requirement for the award of the Degree of Master of Commerce with
Computer Applications of the Bharathiar University Coimbatore.
I would like to extend my sincere thanks to the Most Respected Managing trustee Thiru
L.GOPALAKRISHNAN, for providing the requested facilities to carry out the training.
I would like to thank the secretary Dr.T.KANNAN, for the encouragement provided in
completion of the training successfully.
I am greatly indebted to our Principal Dr.D.BRINDHA for the motivation given to complete
this internship.
I would like to place on record a deep sense of gratitude to the facility of Department of
Commerce with the Computer Applications, for the valuable suggestions and constant
encouragement.
I take this opportunity with pride and pleasure to extend my heartiest gratitude and profound
thanks to my beloved Parents and my Friends help in all possible ways.
INDEX
1. INTRODUCTION
2. COMPANY PROFILE
5. CONCLUSION
CHAPTER I
INTRODUCTION
A detailed study was undertaken to the overall function of the organization and
individual functional department such as production, human resource, finance and marketing
.in safe software Palakkad.
The major cities that account for about nearly 90% of the sector's exports are Bangalore,
Chennai, Kolkata, Hyderabad, Trivandrum, Noida, Mumbai and Pune. Bangalore is considered
to be the Silicon Valley of India because it is the leading IT exporter. Exports dominate the
industry and constitute about 77% of the total industry revenue. However, the domestic market
is also significant with a robust revenue growth. The industry’s share of total Indian exports
(merchandise plus services) increased from less than 4% in FY1998 to about 25% in FY2012.
According to Gartner, the "Top Five Indian IT Services Providers" are Tata Consultancy
Services, Infosys, Cognizant, Wipro and HCL Technologies.
The Indian economy underwent economic reforms in 1991, leading to a new era of
globalization and international economic integration. Economic growth of over 6% annually
was seen during 1993-2002. The economic reforms were driven in part by significant the
internet usage in the country. The new administration under Atal Bihari Vajpayee 1999 govt
pm—which placed the development of Information Technology among its top five priorities—
formed the Indian National Task Force on Information Technology and Software
Development.
FUTURE OUTLOOK:
The Indian IT market currently focuses on providing low cost solution in the services business
of global IT. Presence of Indian companies in the product development business of global IT
is very meagre, however, this number is slowly on the raise. US giants that outsource work to
India, do not allocate the high end SDLC (Software Development Life Cycle) processes like
requirement analysis, high level design and architectural design, although some Indian IT
players have enough competency to take up and successfully complete these high level
software jobs.
CHAPTER II
COMPANY PROFILE
SAFE [SOFTWARE AND INTEGRATED SOLUTION] Pvt Ltd , Palakkad, has been in the
Co-operative Banking Computerization field for the past 14 years. Now they are one of the
leading Private Limited companies providing Total Solution (Banking Software, system
software, computer hardware, networking, training & Consultancy) for computerization in Co-
operative Banking Sector in Kerala. Their expertise in Software, Hardware & Networking
Maintenance reach many satisfied customer Banks in Palakkad, Trichur and Kannur. Most of
their customer- Banks are looking for single point maintenance for their Software, Hardware
and Networking related problems. They confidently took up this responsibility and
satisfactorily provided Total Computer Solution to all their Customers. They have full-fledged
and well-equipped computer software, hardware and network training and maintenance facility
in Palakkad town. Safe’s training and maintenance centre has a group of highly qualified and
experienced personnel.
The Company being a Specialized and Complete Banking Solution Provider have as Heads,
Skilled Professionals having Experience of more than 30 years in Banking and Auditing and
more than 13 years of Experience in Co-operative Banking Computerization and cater all the
IT requirements of Banks.
Address : SAFE Software and Integrated Pvt. Ltd. ,1st and 2nd floor, N.S.S
Building, Near Fort Maidan, Palakkad, Kerala, 678001
Website : www.safenetin.net
Email : sales@safenetin.net
No of employees : 150
Safe’s product line consists of banking and non-banking products. Catering to the changing
needs of the Banking industry, Safe offer Core Banking Software along with other functional
solutions such as Loan Origination System, Asset Liability Management System, Audit &
Inspection, Virtual Banking, and Switching Solutions and so on.
They work on diverse platforms with our non-banking products, thereby transforming the work
place into a better place. To mention a few, E-Governance, E-Procurement, E- Learning,
Payroll & Human Resource Management, ERP, Core Insurance Solutions top the list.
Safe’s focus is extended into Web & Mobile App Development, IoT, Artificial Intelligence,
Business Intelligence, Block Chain, SAP, MS Dynamic Oracle, Cloud & Cyber Security,
Digital Process Automation, Enterprise Mobility, Open Source Solutions along with IT
infrastructure.
With the enormous expertise, the company business services comprise of Big Data &
Analytics, Block Chain, Business Consulting & Project Management, BLAP (Business
Leadership acceleration Program)
Manufacturing
Education
Insurance
E-Governance
Retail
Health
Hospitality
Real Estate
Agriculture
E-Commerce
SAFE Serve
Safe have successfully imprinted our footprints in almost every sector specifically Banking,
Finance, Education, E- Governance, Health, Insurance, Real Estate, Travel and Tourism,
Digital Marketing, Manufacturing, Agriculture, Hospitality, Whole Sale and Retail,
Ecommerce. Safe have evolved as a fanatical support to encompass the entire customer
journey, providing a fanatical experience from first consultation to daily operations in global
standards and their major Banking as well as Finance sector customers are:
Cooperative Banks and Societies, SACCOS /Urban / District / State Co-operative Banks,
Commercial Banks, Government / PSU Banks, NBFCs, Micro Finance.
The Team
Today, Safe is a leading provider of expertise and managed services in the area of IT
solutions. Their passionate experts combine the power of proactive, always-on service with
best-in-class tools and automation to deliver technology on time. What began as the idea of a
small group of like-minded aspiring young friends has now become a global company with
business customers nationally and internationally…
PRODUCTS
SAFE & SMART BANK is a state of the art Core Banking solution for Small, Medium and
Enterprise Banking and Financial institutions.
Apparently, with more than 20 years of experience, 100 + experienced professionals and 250
as a group, they have been delighting more than 350 clients leveraging our Safe & Smart CBS,
Delivery, Operational, Regulatory and MIS channels using cutting edge technologies with
highly professional implementation and support by following ISO 9001 and 27001 standards
and systems.
SAFE & SMART CORE INSURANCE SYSTEM is the core insurance solution developed
with the next gen technology by their experts with 15+ years of experience across the
industries.
The solution has been designed to cover all the dimensions and verticals of insurance sector
that comes under Life, Motor, Non motor and General insurance. In addition, they have
encompassed the delivery, operational, regulatory and MIS channels digitally aided with Insure
tech, Open financial platforms, AI, BI, NLP and RAP.
SAFE & SMART Microfinance solution has been developed meticulously, giving due
importance to the long term relationships with clients. Through SAFE & SMART MFI, access
can be provided to both members and customers from a centralized platform. The solution
ensures high performance and operational efficiency. Due to the modular nature, separate
independent modules are available for each function:-
• Client management
• Centre management
• Member management
• Loan management
• Loan Originating System
• Credit Bureau Verification
• Group Management
• Field Collection
• Over Due Recovery
• General accounts & Administration
• Centralized solution
• Detailed Loan Management
• Instantaneous Reports
• Robust Design
• Accurate & Effective Tracking of Loans
• HHD Integration Of
• Collection Modules
• Multi-level authentication
• Efficient MIS
• Risk Management
• Integrate Accounting System
As the system has a centralized model, data bring updated in real-time, ensures, that all the data
is available to single interface instantaneously.
As the system has a centralized model, data bring updated in real-time, ensures, that all the data
is available to single interface instantaneously.
In addition, SAFE&SMART MFI solution is well integrated with Agency banking and Village
banking modules, thereby assisting in taking reports as well as the printing facility for the field
officers in specific.
The solution supports all the 3 models such as:
• Self Help Group Microfinance Model
• Joint Liability Group Model
• NGO Loan Lending Model
Mission
To successfully implement SAFE & SMART CBS Solution in 1000+ banking and financial
institution
Vision
To make SAFE a globally recognized IT company offering end - to - end IT solutions to small
and medium banking and financial institutions.
SAFE Strengths
Key Milestones
• More than 20 million consumers served till date and rapidly increasing
• More than 0.01 million Users
• 0.6 mn plus transactions processed everyday
• Processes more than Rs.330 mn worth transactions daily
SAFE Services
Web Applications
Safe adopt a comprehensive strategy for web development beginning from web coding to web
design and content. Their aim is to develop and deliver innovative and user-friendly web
applications using the latest technology as well as to truly convey an ideal experience for
your users.
Web Designing
Safe develop websites that are tailored to meet the industry standards. The websites that Safe
develops are classy and unique. Safe provide both back end and frontend development using
cutting edge technologies.
Mobile Applications
Safe are one of the best mobile application development company in India. At Safe, Safe aims
at creating powerful and effective mobile applications that meets the exact requirements of our
customers in an efficient manner. Safe all are aware of the major role played by smart phones,
tablets and other portable electronic gadgets in today’ world .
Business Consulting
Safe do focus on promoting your business in all the trending and possible ways of marketing
today. Along with that, safe business expert teams are capable of redesigning your business
process to meet the competencies. Safe do focus on promoting your business in all the trending
and possible ways of marketing today. Along with that, safe business expert teams are capable
of redesigning your business process to meet the competencies.
Safe has built strong partner relationships with major companies in India and abroad, each
bringing in their special expertise and contribution. The company utilize these partnerships to
keep our processes and knowledge at the highest level across all paradigms. This company
work with leading companies and trusts, such as Intel, Microsoft, Cisco.
ORGANISATIONAL STRUCTURE
VICE PRESIDENT
FUNCTIONAL DEPARTMENT
➢ OPERATIONAL DEPARTMENT
➢ HUMAN RESOURCE DEPARTMENT
➢ FINANCE DEPARTMENT
➢ TECHNICAL and SERVICE DEPARTMENT
➢ MARKETING DEPARTMENT
OPERATIONAL DEPARTMENT
Operational department is the most important department of SAFE. This department carries
out the manufacturing of all the products. The company carries out continuous production
system; hence this department plays a very crucial role in SAFE.
Human resource is considered as the most vital asset of an organization. SAFE has a well
defined employee power. It helps the organization to perform well in the market. Human
resources department is headed by manager, HRD, who organizes the training programs for
workers and managerial staff. The manager HRD is responsible only for training and
development. MHRD does not come under the personnel department for workers and
managerial staff.
HRD organizes training programs using internal faulty or engaging faculties from reputed
organizations. The department in consultation with concerned department heads to organize
house training programs.
HR MANAGER
HR
ASST Manager
HR
Dy. Manager
HRM
Asst.
Managers
Human recourse department deals with all the functions related to the human recourses
in an organization.
New appointments are put on orientation training for one or two weeks duration
Department head will assess the training needs and forward it to HRD unit head.
HRD committee will examine the training requirement forwarded to the HRD head.
HRD committee will prepare training calendar. At the end of the year HRD
department will submit details of the training arranged to the MD and MR.
3. Training report
4. Evaluation sheet
5. Report to MR
GENERAL TRAINING
In order to provide this type of training, one has to determine what would be the trainee’s
growth potentials, up to what level he can grow in the organization etc. A performance
appraisal has to be done to evaluate his present performance. Training is given on the basis of
appraisal.
Need based training will be done of the basis of determining the level of knowledge and skill
one requires for a particular job. Next is to find out how many employees have to be given this
training. On the basis of these needs training is given to the employees.
CUSTOMER TRAINING
Customers are given training on handling the computer and software systems and other
equipment in various situations.
INDUCTION TRAINING
It is the training provided to the newly recruited employees to familiarize with the activities,
rules, policies of the organization. It is also done to introduce the new employees to the other
employees of the organization.
TECHNOLOGY TRAINING
Company provides advanced training for workers to cope up with the technological changes.
Feedback is obtained from employees and the effectiveness of the training program is
ascertained after a period of 2-3 months.
Personality development programmers are conducted in a regular time period for the
development of both workers and manager.
FINANCE DEPARTMENT
SAFE Palakkad has an efficient finance department headed by the finance manager and he
is assisted by the deputy manager. Finance manager is responsible for shaping the fortunes of
the company, preparing budgets, raising funds, keeping different accounts etc. SAFE is having
management information system to assist the finance department. The finance department itself
is divided into different sections like general accounts, costing bills, establishment and
provident fund accounts sections each having its own functions.
Marketing pays a vital role in the Manufacturing Organizations. SAFE’s Services and Products
are marketed directly or through sales branches established in different parts of our country
and in other countries. Customer requirements are captured, documented & deployed to the
concerned functions by marketing.
Marketing is the process by which companies create customers interest in products or services.
It generates the strategy that underlies sales techniques, business communication, and business
development. It is an integrated process through which companies build strong customer
relationships and create value for their customers and for themselves.
SELLING PROCESS
1.Product Knowledge
This step is fairly straight forward, but it is also the great undoing of many a technical expert
turned sales person. When one is extremely well versed in a particular product especially a
technical one, it is easy to get caught up in a monologue of all the great features it provides.
The technical expert turned sales person is so eager to explain how the product works or why
it’s unique that the benefits to the customer are left out of the discussion.
2.Prospecting
Prospecting, just as the word implies, is about searching for new customers. Like product
knowledge, this step may seem fairly straight forward but upon closer examination it becomes
more complex. The key to prospecting effectively is knowing where to dig and what to look
for. It’s also important to distinguish between a lead, a prospect, and a qualified prospect. The
most important element in this step is to create a profile of existing customers.
3.TheApproach
This is the step where you begin to build a relationship and the intelligence gathering continues
(it started with prospecting). A good approach is crucial to sales success.
4.The need assessment
This is arguably the most important step of the sales process because it allows you to determine
how you can truly be of service. To be a highly effective salesperson, that is to sell to the
prospect’s needs, you first have to understand what those needs are. This means you must think
in terms of solving a prospects problem.
Functions:
✓ Bringing fresh business & ensuring that we have the capability to do things as
committed to the customers.
✓ Preparing requirements plan and forwarding to planning and control departments.
✓ Delivering the finished school process through the mode of Training agreed in the
contract.
✓ Follow up of the payment collection.
✓ Handling new methods for marketing our products.
✓ The basic function of the marketing manager is to advertise the products of the
companies and make them famous in the marketing using different techniques.
✓ The marketing manager makes the promotion for the products in order to increase the
sale of the product in the market and define goals and supervise the juniors and monitor
the trade activities of the company.
✓ The marketing manager has the responsibility to enhance the sales of the areas which
are assigned to him in order to achieve the company target which are set by the top
management of the company and the marketing manager has the right to fulfill the goals
of the company.
✓ He has to supervise his juniors and monitors the expense of the region.
MODES OF PAYMENT
• Cash-in-Advance
• Letters of credit (LCs)
• Documentary collection (D/C)
• Open account transaction
ADVERTISING STRATEGIES
An advertising strategy is a plan to reach and persuade a customer to buy a product or a service.
The basic elements of the plan are
3) the relative advantages of alternative routes whereby the customer can be informed of the
product,
2. 11.02.2021 I went to each and every head and discussed with them
about their departmental activities held on each
department in details.