PROPERTY MANAGEMENT SYSTEM

(PMS)

At the core of the OPERA enterprise solution is the OPERA Property

Management System (PMS). Designed to meet the varied requirements
of any size hotel and hotel chain, OPERA PMS provides all the tools a
hotel staff needs for doing their day-to-day jobs.

- Handling Reservations
- Checking guest in needs
- Handling Accounting and Billing
- Configurable to each property’s specific requirements
- Operates in either single-property or multi-property mode
with all properties in a complex sharing a single database.
Key Features
 Profiles
Opera profiles are complete demographic records
for guests, business accounts, contacts,
groups, agents, and sources.
 Reservations
The reservations module consists of subsystems
that can receive individual guest or group data,
check a guest’s request against a data bank
of available rooms, and store this information.
 Front Desk
Arrivals and in-house guests are served using
the Front Desk features.
Rooms Management
OPERA’s Rooms Management handle all
all facets of room supervision that includes
availability, housekeeping, maintenance,
and facility management.
 Queue Rooms
The Queue Rooms feature coordinates
Front Office and Housekeeping efforts when
guests are waiting for rooms which are not
immediately available for assignment.
 Rate Management
An extensive set of features for setting and
automatically controlling rates, rate quotation,
revenue forecasting and analysis are integrated
into OPERA to create the most comprehensive
rate management system in the industry.
 Back Office Interface
The revenue transfers, market statistics transfers,
daily statistics transfers, city ledger transfers
can be easily made from OPERA to a
Back office system.
 Cashiering
Posting guest and passer-by charges including
taxes, making posting adjustments, managing
advance deposits, settlements, checkout and
folio printing are a few of the many activities
handled by OPERA Cashiering.
 Cashiering
Cashiering accommodates multiple payment
methods per reservation including cash, check,
credit cards, and direct bill.

In multi-property environments, guest charges

can be cross-posted from any property
in the hotel complex.
Accounts Receivable
AR is fully integrated with the OPERA database
and includes direct billing, invoicing, account
aging, bill payments, reminder and statement
generations, and account research.

Old balances from external accounting

systems may be entered.
 Commissions
OPERA PMS offers integrated features for
calculating, processing, and following-up on
travel agent and other types of commission
payments, either by check or via EFT.
(Electronic Fund Transfer)
 Reporting
OPERA offers over 360 separate standard reports.
Reports can be customized for each hotel and
new reports may be created as needed using
OPERA’s built-in Report writer.
 Fully Configurable
q Choice of OPERA features, system behaviors
and priorities, and system-wide defaults
are controlled by the property.
q User permissions determine which features
may be accessed by each user and user group.

q OPERA screens may be customized by the

property.
 Global Perspective
q OPERA PMS supports multi-currency and
multi-language features to meet the
requirements of global operations.

q Rates and revenues can be dynamically

converted from the local currency to any
other currency.
 Third-Party Software
that can be connected
to OPERA PMS
 Fidelio CAS
Call Accounting System
(Hotel’s Telephone System)
Sales and Catering
Food and Beverage System
(Hotel’s Restaurant System)
 Opera RMS
Revenue Management System

Tools to analyze the value of particular group

business and to maximize its revenue
Property Management System Flow Diagram

OPERA S&C FIDELIO CAS

Restaurant System Call Accounting System

OPERA PMS
Property Management
System

OPERA RMS BACK OFFICE

Revenue Mgmt. System Accounting System
Roster of Micros Opera-Based Hotels

Manila Visayas Region

1. Century Park Hotel
2. Dusit Hotel Nikko
3. Holiday Inn – Galeria, Clark
4. Hotel Intel Continental
5. Shangrila Hotel Makati
6. Pan Pacific
1. Plantation Bay
2. Shangrila Mactan
3. Waterfront – Lahug, Mactan
4. Bohol Beach Club
5. Eskaya Beach Resort & Spa

Mindanao Region
1. Pearl Farm Beach Resort
2. Waterfront Insular Hotel
3. Marco Polo