I TH

Tour Guiding
Application:
Lesson 5
OCTOBER 2021 LAURILLA, ANGELA | BSTM 2
 TH
II

INSTRUCTIONS
You are expected to apply what has been explained in pre-arrival activities. Analyze the given
scenario and decide what preparations to do before the tour. Read the scenario carefully and
apply your best judgement.

1. The Calbright brothers are coming to the Philippines from Los Angeles for the first time. They heard about the
surfing in San Juan, La Union. They contacted the Explorer’s Travel and Tours and asked to arrange a tour going to
San Juan where they will be staying for a week. The seven of them made sure that before going surfing, they want to
have a tour of Manila. They plan to stay in the capital city for three days. They are booked in Manila Hotel during their
stay in the city.

Answer the following questions:

1. What are the pre-tour arrangements?
2. What do tour operators and tour guides need to work on before the Calbright brother arrive?
3. What has to be tackled during the pre-tour?
 PRE-TOUR PROCEDURES
III
Ocular
CONSULTATION Endorsement Briefing Research
Inspection

In relation to this, the tour operator If the tour operator finalized the
must assign a proper tour guide for itinerary this is the best time to
the tour first so that they consult give it to his tour guide. So that
each other and their suppliers to tour guide must have an
finalize the tour. A tour guide fluent advanced education on the
in English, knows the city of Manila, expected tour.
and can be a local from San Juan, La
Union are some basic qualities that
Tour operators must be given
the tour guide can possess.
all important documents,
accurate and cleart, including
Fact check must be acquired, by supplier contact information,
doing so, check the weather to the expense liquidation sheets, and
day of the tour, is this day rainy or an evaluation form for travelers,
there is storm? Is this too hot? By all of which are designed to
checking it, we can state events that meet the needs and desires of
are expected. tourists.
Get a map to check if there is an
Tour guides must receive guest
alternative route or available route
background and basic
that a vehicle can pass through. If
information to analyze the tour
there is, a bus or a motor coach is an
if it is fit with the Calbright
option for a vehicle to be used.
brothers.
Call the certain destination if there This is the time to provide
is an operation on the possible day tangible and written paper that
of the tour to align the time for the a tour guide will use during and
Calbright brothers to do the tour. after the tour.
It is the face to face education Tour operators and tour guides The tour guide should be
and encounterment of tour must gather information and know aware of and familiar with
guides and tour operators. what current events and the sites, drop-off points,
interesting new facts they will and/or roads mentioned in
A detailed tour itinerary must inform about a specific the tour itinerary.
provide accurate information so destination.
that tourists understand the
Communicate with locals and read When familiarizing yourself
description of each destination's
reviews from other tourists who with the itinerary, physical
natural beauty.
have visited Manila and San Juan. inspection is the best thing
Ilo-Ilo. to do.
The tour package includes all of
the following components:
To gain the respect and
accommodations, attractions,
trust of tourists, the tour
meals, transportation, and so on. The tour guide must be able to
guide must demonstrate
develop his own critical thinking in
his or her expertise. In
order to know what his guests'
Instructions, étiquettes, rules and addition, the tour guide will
interests are and to appear and
regulation can be included when lead tours to raise
educate them to explore different
doing a briefing. awareness among tourists
cultures. By conducting research,
about the importance of
a tour guide can expect to
experiencing and learning
generate interesting information
about different cultures
that will surprise and delight
and traditions in order to
tourists.
immerse them in what they
discover.
 PRE-TOUR PROCEDURES IV
Ocular
CONSULTATION Endorsement Briefing Research
Inspection

Check the destination if it is Reliable information alone will Understand where you're
criminal-safe and if there are not suffice to provide insight and going. Commanding your
facilities and amenities information. Your information guests but giving them the
available for different should come from a primary wrong instructions can get
purposes. source as much as possible. you in a lot of trouble. Tour
Tourists pay more attention when guides must be able to
they hear about real-life demonstrate their sense of
experiences from people who direction so that they can
They must seek out tourist
personalities who use their
have visited the destination. You provide accurate directions
knowledge and skills to become are the one who delivers to important facilities,
explorers and learn more about experiences, so make sure they amenities, and physical
them, such as their health are memorable. locations.
background, interests, and
hobbies. With that tour operator,
an interesting itinerary should be
planned.

Finalizing the itinerary and double

check is always necessary.
 TOUR ARRANGEMENTS AND ACTIVITIES
Pickup and Assembly
It is critical that the tour guide arrive at least 10 minutes
before the scheduled time of arrival so that he can
prepare.
The actual tour itinerary must be planned with a
complete list of details to provide the tour with a clear
outline that allows the tour guides to focus on the tour
itinerary that they must follow.
Other tourists will join the Calbright brothers in this case.
The tour guide must set a date and time to bring them all
together.
Do a headcount to finalize and find out if anyone has
been left behind.
When the tour guide gathers everyone together, an
introduction is required. Provides basic information and
acknowledges other staff members such as the coach
captain, tour operator, or tour escort. An introduction
indicates that the tour has begun and will result in an
exciting tour based on the itinerary.
Welcome the tourists and assure them, without making
promises, that the tour will be interesting and safe.
Briefing
The tour guide must have thorough information and details
about the tour itinerary because if the itinerary is not
completed, many tourists will complain. After all,
commentaries are not clarified in the said tour itinerary, and
it is also a tough task for a tourist guide to discuss it
momentarily and entertain all the tourists under his/her
state care.
The tour guide must interpret and deliver clearer information
where guests must be closely connected to their profile with
a completed list of information needed during the tour when
writing a commentary.
The tour guide must prepare a commentary on the Shrine of
Our Lady of the Rosary of Manaoag. The tour guide can talk
about the feast and why people celebrate it. A trivia game
can get your guests excited.
With a six-hour drive ahead of you, don't rush through your
commentary. Make it as clever and informative as possible.
IV
Ocular
Inspection
When boredom strikes, the tour guide
provides a variety of activities to keep the
travelers entertained, fun, and excited so
that they do not become bored. This
includes all activities such as playing
games, leading sing-alongs, providing a lot
of information about a specific destination,
telling jokes, giving speeches, and listening
to music in order to become more effective
while on tour.
Maintain a positive attitude and always
greet tourists with a smile. When you feel
like the boat is sinking, stay calm and plan
activities that will brighten the mood. Your
goal is to keep them entertained, and the
key is to remain calm and demonstrate
your sense of humor.
V
B. A group of 15 high school teachers from Cebu visits Baguio for a team building. In
them free day, they all decide to go on a day tour of Baguio and strawberry-picking
activity at Trinidad Valley. Apparently, they all got caught in traffic going to Trinidad
where they are supposed to have lunch. Considering the pace of traffic due to a
parade, their lunch will be delayed for an estimated two hours. Most tourists are
already complaining. They are not only hungry, but they are also worried that they will
not be able to do the rest of the activities which have been paid for. If you were the
guide, how will you handle the problem.
TH
Assume I'm a tour guide, and the best alternative is to ask my tourists if it's okay with them if
we buy or change something on the itinerary for them to eat lunch. Because everyone is
complaining, I will remain calm and address the complaints. Knowing the problem is nearly half
the battle. We will eat our lunch at the nearest fast-food restaurant, carinderia, or wherever it is
available. The itinerary may change slightly; however, despite the delay, if my tourists agree to
my proposed solution, we may be able to complete the itinerary smoothly and with great
enjoyment.
VI
TOUR GUIDE’S
REPORT
Given the scenario above (B) where a group of 15 high school teachers from Cebu has a Baguio
day tour and strawberry-picking in the nearby province, but they got stranded due to a parade
en route to the strawberry farm in Trinidad Valley. The tourists were complaining of hunger and
they were whining that they may not be able to finish the tour which has been previously paid
for. Because lunch was delayed, the tour guide decided to drive through at the nearest fast-
food restaurant to buy simple lunch for all the tourists, and this act was really appreciated by
them. They were still be able to reach Trinidad Valley and enjoyed strawberry-picking but the
tour finished with additional two hours. In spite of the delay, they all completed the itinerary.
Everyone arrived in the hotel at 7:00pm. They all commended the tour guide for a job well done
The tourists were complaining about their hunger and the
fact that they might not be able to complete the previously
paid-for tour due to a parade en route to the strawberry
farm in Trinidad Valley. They both have to go to the same
place. Despite the delay, the tour guide decided to proceed
with the tour arrangement as planned. The tour guide
executed a good plan by stopping at the nearest fast-food
restaurant to purchase a simple lunch for all of the tourists.
The tourists appreciated the tour guide's prompt action. To
avoid the delay, the tour guide should thoroughly check the
road map and current events in the city. The tourists arrived
at their destination after an additional two hours. They
arrived at the hotel at 7:00 p.m. The itinerary changes, but
the tour guide handles it very well despite complaints,
events, and other problems. The tourists may have had
complaints, but they did so with a good heart and
understanding that they completed the itinerary and are still
grateful to the tour guide. It has been a very successful day,
thanks to the tour guide and the tourists themselves.