SIMULAZIONE ESAME (MERC 13 - MERC 20 DIC)

merc 13 dic

 SPEAKING TASK 1 WHAT IS IMPORTANT

WHEN?

 WRITING AN EMAIL See email photocopy pag. 31 workbook int bus – sol. page 94/

See copy from page 30-31 bec prel

 LISTENING TASK

merc 20 dic

 SPEAKING TASK 1 WHAT IS IMPORTANT

WHEN?

 WRITING A LETTER See copy (pag 51 int bus workbook, sol. Page 95)

 READING TASK
WRITING A LETTER (DEC 20)

YOU WORK IN CUSTOMER SERVICES FOR AN

ELECTRONICS COMPANY. READ THIS EXTRACT
FROM A LETTER OF COMPLAINT FROM MRS
MARKS AND WRITE A REPLY (60-80 WORDS)

“I bought a DVD player from your company and it is not

working. When I telephoned customer services they said that
they would send a replacement but it never arrived”

- APOLOGISE FOR THE PROBLEM

- OFFER TWO POSSIBLE SOLUTIONS:
a) arrange a refund (money will take two weeks to go
into her account)
b) send a replacement (will be with her in three
working days)
- OFFER FURTHER HELP
LISTENING TASK – part 2 (merc 13)

Look at the notes about an agricultural company.

Some information is missing.
You will hear part of a presentation by the managing director
of Agriproducts.
For each question 16-22, fill in the missing info in the
numbered space using one or two words

AGRIPRODUCTS PLC

Agriproducts began in: (16) ……………

Managing director previously worked as: (17) ……………..

First products to be marketed were: (18) …………….and food

products for animals

First business premises in small town England.

Advantages: lots of space and land (19)…………….

Disadvantages: not close to (20) …………….or ………………

First export market: (21) …………………

Next project is to test the market for organic produce in: (22)
………………………………….