Professional Documents
Culture Documents
_____________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 1 of 25
Title: Emergency Response Issuing Department: HSE
TABLE OF CONTENTS
1.0 Purpose.........................................................................................................................................5
2.0 SCOPE.........................................................................................................................................5
3.0 DEFINITIONS.............................................................................................................................5
4.0 RESPONSIBILITIES..................................................................................................................6
5.0 PROCEDURE..............................................................................................................................6
5.1 GENERAL..............................................................................................................................6
5.3 INCIDENT ON CLIENT’S INSTALLATION OR SITE..................................................7
5.4 POST INCIDENT FOLLOW-UP.......................................................................................10
6.0 EMERGENCY RESPONSE ROOM........................................................................................11
7.0 TRAINING................................................................................................................................11
8.0 checklists....................................................................................................................................12
9.0 Records......................................................................................................................................12
GUIDANCE NOTES ON COMPILING AN EVENTS LOG...............................................................21
GUIDANCE FOR FLIPCHART UPDATING......................................................................................22
PROFORMA - COMPANY INCIDENT CONTACTS........................................................................23
ROVSHAN OGUZ Group - CIVIL AUTHORITIES CONTACT LIST.............................................24
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 2 of 25
Title: Emergency Response Issuing Department: HSE
0.0 OVERVIEW
EMERGENCY DECLARED BY CLIENT
OPTIONS
SUPPORT AVAILABLE:
Relative Response
External Representatives
Support to Next of Kin
Technical Support
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 3 of 25
Title: Emergency Response Issuing Department: HSE
1.0 PURPOSE
The purpose of this procedure is to clearly detail the response to an emergency incident
occurring on any client offshore installation or onshore site or Company premises.
2.0 SCOPE
This procedure outlines the initial response and actions to be taken upon notification of an
emergency incident as well as the immediate post incident follow up with affected employees and
3.0 DEFINITIONS
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 4 of 25
Title:
4.0 Emergency Response
RESPONSIBILITIES Issuing Department: HSE
5.0 PROCEDURE
5.1 GENERAL
An incident may occur at Company premises, on a client installation or site or in transit
thereto.
With the exception of an incident on Company premises the overall responsibility for the
management of any emergency response to an incident lies with the operator of the
installation / site.
The Company’s role is to provide support to the clients’ emergency response team(s) in
relation to Company personnel and / or equipment.
N.B.
The police have legislative responsibility for making any initial contact with the next of
kin in the event of a serious injury or fatality.
No press / media statements shall be made unless authorised in writing by the client
and a Company Director who will liaise with «Rovshan Oguz Group» LLC in Baku,
Azerbaijan.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 5 of 25
Title: Emergency
Raise the Response
alarm. Ensure theIssuing Department:
Emergency HSE (if required).
services are contacted
If the incident is a fire and if safe to do so, without personnel endangerment, and if you
have been trained, tackle the fire with local fire extinguishers.
If the fire is, or becomes beyond your capabilities, leave the building by the nearest
available exit ensuring without personal endangerment that all doors and windows are
closed.
Muster in the designated area and await instructions.
If the incident involves the possibility of further or increasing hazards, leave by the
nearest exit ensuring that all personnel are evacuated to a safe distance.
If the incident is a fire ensure that neighbouring properties are informed of any hazards
which may affect their employees / premises.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 6 of 25
Title: Emergency Response
ACTIVITY DESCRIPTION AND NOTES Issuing Department: HSE
PERSONNEL INVOLVED WITH THE
ACTIVITY
Key Level 1 Manager
denotes person has primary responsibility Incident Manager
denotes person involved in the activity Receptionist/ out of hours duty
holder
® denotes record of activity required Incident Log Taker
Emergency Response
Team
Company Rep. in
Client Office
1. NOTE: An accurate Events Log must be
maintained throughout any incident.
Notification of Incident ®
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 7 of 25
Title: Emergency Response
ACTIVITY DESCRIPTION AND NOTES Issuing Department: HSE
PERSONNEL INVOLVED WITH THE
ACTIVITY
Key Level 1 Manager
denotes person has primary responsibility Incident Manager
denotes person involved in the activity Receptionist/ out of hours duty
holder
® denotes record of activity required Incident Log Taker
Emergency Response
Team
Company Rep. in
Client Office
Establishing Emergency Organisation ®
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 8 of 25
Title: Emergency Response Issuing Department:
HSE
No Company Involvement ®
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 9 of 25
Title: Emergency Response Issuing Department:
HSE
Company Representative Assigned to Client’s
Offices
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 10 of 25
Title: Emergency Response Issuing Department:
HSE
1. Incident Conclusion ®
The Incident Manager, on authority of the Client,
will confirm the end of the emergency and
stand the team down. He writes the emergency
response report, using all the documentation
gathered and providing learning points for
action. He holds a post emergency de-briefing
and review meeting. He ensures the
Emergency Response Room equipment and
box are reinstated to the ready condition.
Employees in a fit state to travel will need accommodation and/or transport. The
Incident Manager will ensure that appropriate arrangements are made.
They may be suffering from trauma and may need to be accompanied or counselled and
their mental state assessed, etc. It will be the Incident Manager’s responsibility to liaise
with the client company with regard to the arrangements for the assessment of condition
of non-injured employees.
Arrangements will have to be made for employees who are detained in hospital i.e.
visit’s from relatives and/or next of kin.
The number of schedules of visits will be determined by the current condition of each
survivor.
Interviews
Interviews with affected employees shall be conducted after senior management consultation
with the operator and police to establish the extent of, and gain clarity regarding, the role the
Company should play in the follow-up counselling process.
Follow-up Visit
Follow-up visits may be made, following discussion and establishing the level of participation
required by the police/operator, to:
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 11 of 25
Title: Emergency Response Issuing Department: HSE
5.5 PERSONNEL DEPARTMENT
All relevant information relating to each Company person on board the affected installation
is placed in the employees’ files.
Data will include that from Relative Response Forms, the Events Log, the Flipchart record.
This room (Board Room) is provided with all the Emergency Response equipment necessary
for the Company to respond to an incident. Details of its equipment are given on Page 12
7.0 TRAINING
Training will be provided for all Company personnel involved in Emergency Response Team
duties. This will include specialist training in relative response, internal scenarios, desk top
exercises and exercises jointly with the Client.
Training will be arranged by the HSE Manager with the objective of ensuring that a sufficient
number of competent personnel are available for all Emergency Response Team positions.
8.0 CHECKLISTS
The following Checklists (Appendix 1) have been developed to assist in managing an emergency
situation. Copies are available at Reception, in the Emergency Response Room and the Duty
Manager – Operations File.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 12 of 25
Title: Emergency Response Issuing Department: HSE
9.0 RECORDS
The following records shall be utilised, during an Emergency Response, for the purpose of ensuring
compliance to the Total Management System.
HSE-F-07 Initial Notification Record Form
HSE-F-08 Incident Control Log Sheet
HSE-F-10 Individual Employee Status Report
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 13 of 25
Title:
ID Badges Emergency Response Issuing Department: HSE
Red folders for each Emergency Response Role are also held in the Emergency Response Room.
Appendix 1
Incident Manager
Event Log taker
Flipchart scribe
Relative Response telephone operators
Operations representative
Safety Co-ordinator
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 14 of 25
Title: Emergency Response Issuing Department: HSE
On arrival, if the first Level 1 call-out arrival, take up the position of
Incident Manager until the most senior available manager arrives
and takes over (if required).
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 15 of 25
Title: Emergency Response Issuing Department: HSE
General Note: MANAGE the incident, try not to perform duties of others.
Use this checklist
On taking up position:
be briefed by the Receptionist/Switchboard Operator, or Level 1
Manager previously arrived
be familiar with the Initial Notification Record
take over the Events Log
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 16 of 25
Title: Emergency Response Issuing Department: HSE
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 17 of 25
Title: Emergency Response Issuing Department:
ROLE OF SWITCHBOARD HSE
OPERATOR
Take down all details of emergency incident on contact by Client Company using / transferring
information on to Initial Notification Record (HSE-F-07). Ensure authenticity as well as
possible.
Effect Level 1 Manager call out immediately and brief first contact fully on situation as told by
Client Mobilise Emergency Response Team as instructed by the Level 1 Manager.
Direct to the Incident Manager calls from the press / media, police, Client or the Company
representative in the Client office.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 18 of 25
Title: Emergency Response
ROLE OF PERSONIssuing Department:
ASSIGNED TO CLIENTHSE
OFFICES
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 19 of 25
Title: Emergency Response Issuing Department: HSE APPENDIX 3
List of employees involved in the incident and the next of kin data.
On receiving an enquiry, the questions on the Relative Enquiry Form should be asked in the order
printed and the details recorded.
Having dealt with the enquiry, an A4 folder should be marked with the person’s name and placed
in the Involved Person / Non-Involved Person tray.
Advise caller that information released by Company will only be that which has been issued and
confirmed by the Client. Authorised information is to be taken from the flipchart.
Only if you have been authorised to release information, advise the caller that the person is
not involved, and his location, if known.
Pass on any released information . Retain their number for Company to call should further
information become available. Advise the caller of the police involvement in the event of
serious injury or fatality . If the caller wants to call the Client, advise him/her that the Client
will have the same information as the Company. If the caller insists, give him/her the Client
No.
Complete employee personal records using the Individual Employee Status Report .
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 20 of 25
Title: Emergency
The police Response
have legislative Issuing
responsibility Department:
for making initial directHSE
contact with the next of kin in
the event of serious injury or fatality.
The police will pass information onto the client company, where next of kin has been contacted.
The client company will then pass to the Company any information regarding Company
personnel involved.
The Company will be informed by the client company as to when the police have contacted the
next of kin, and the resultant response/reaction to the next of kin.
The Company will not make any press/media statements, unless the client company issues
authorised statements in writing that the Company may issue.
Press contact shall be limited to confirming Client’s written statements and advising that press
statements are issued jointly by the Client and Grampian Police – offer the Client’s press contact
number.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 21 of 25
Title: Emergency Response NOTESIssuing
GUIDANCE Department: AN EVENTS
ON COMPILING HSE LOG
An Events Log is a written, factual recital of connected events in the order they occurred (or as you
have been made aware of the events).
The log entries should be brief and contain the following information:
Time that event occurred and how and when you became aware or were informed on it.
Actions taken by yourself or others that you know about in a direct way concerning the event
being logged.
What information or instructions you have received regarding the incident and the source of the
information or instructions.
Any direct involvement you have with the incident or response to the incident ie phone calls,
giving and receiving of information to and from enquiries.
- WHO
- WHAT
- WHEN
- WHERE
If all of these points are covered in your entry - it will be a good informative log of events.
Remember!
The log should be based on what you know at first hand at the time of entry.
Do not make it up; be factual.
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 22 of 25
Title: Emergency
GUIDANCE Response UPDATING
FOR FLIPCHART Issuing Department: HSE
COMMUNICATIONS
Police No.
INCIDENT
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 23 of 25
Title: EmergencyPROFORMA
Response Issuing Department:
- COMPANY HSE
INCIDENT CONTACTS
CLIENT : ..........................................................................................................
DIRECT
CONTACT NAME TELEPHONE
PERSONNEL CO-
ORDINATOR :
FAX NO :
OTHER DATA :
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 24 of 25
Title: Emergency OGUZ
ROVSHAN Response
GROUP -Issuing
CIVILDepartment: HSE
AUTHORITIES CONTACT LIST
(restricted circulation):
______________________________________________________________________________________
Title: Emergency Response Procedure
Document No: ROG-HSE-PRO-004 Page 25 of 25