Documentos clase – Professional Performance for Int.

Business field

Over my career as a business leader, I have done business in 27 different countries as just

about every business I was involved in worked overseas in some capacity.

So my piece of advice here today may seem counterintuitive. But I am hoping you can

learn from my mistakes. In short: don't go international with your business unless you have

exhausted every other possibility domestically first. Better yet, unless your business does

more than $50 million in sales per year, you shouldn't even consider doing business

internationally.

Let me be clear: I am not an isolationist. I believe in the power of the global economy. But

I think too many executives overlook the massive domestic market in favor of chasing

something new and exciting without realizing how much risk and complexity they will add

into their business.

While it might seem sexy and fun to joint the jet set group where you fly overseas to take

meetings in Europe or Asia--you can already picture all the looks of envy as you share your

stories at your next cocktail party--it's a less romantic than you think. While my first trip to
Tokyo was super exciting, for instance, my 20th trip there was much more of a drag. That

kind of travel can get old--fast.

I worked with one entrepreneur that was working on opening South and Central American

markets, taking massive amounts of time.  And yet, his business was less than $5 million in

revenue and he had a multi-billion dollar domestic market!

That's why, unless you have already maxed out the market share for your products here in

the U.S.--and can't find any other products to market either--you should stick close to

home.

Let me explain why.

1.     It's really hard--and it's risky.

What I found is that for every dollar of investment I made in trying to grow an international

market, I got maybe $0.50 in return. It was really hard to make it work. Conversely, it was

much easier to get $1 of return for every $1 invested here domestically--if not more. You

can also avoid the risk of buying and selling products in a different currency. When you're

forced to price something in yen, euros, or pounds--you've introduced quite a bit of

potential volatility into your profitability.

2.     Language and cultural barriers.

It's true that English has mostly become the international language of business. You can,

for the most part, count on your ability to communicate with other business people with it.

But not always. And that doesn't count the potentially extreme--or even subtle--cultural

differences that exist in other countries. This even includes countries like speak English,

like England, where there are vast cultural differences compared to the U.S. Are people

willing to tell the truth in negotiations, for example, or how intimate are they willing to be?

If you don't understand the lay of the land, you open yourself up to the possibility of
offending someone else, or maybe even being unknowingly taken advantage of. Like the

old saying that says if you don't know who the sucker is at the poker table, it's probably

you.

3. Product modifications.

What is acceptable quality in one country may not work in another--which means you

might need to make dramatic, and costly, changes to your product mix. Quality standards in

the U.S., for instance, don't always meet the standards in countries like Germany or Japan.

Your prices might also be too high for certain markets, which might mean re-engineering

your products so you can make them more cheaply.  

4. Legislation and regulations.

Depending on the nature of the product your business makes, selling internationally might

mean that you have to deal with different export and travel regulations as well as tariffs and

other trade barriers you might not be aware of. That means you can easily run astray of the

law without knowing it--which will force down your profits if you don't comply.

5. Employees.

Working internationally usually means you need to hire local people to help. But it's

remarkable how much employee law that governs how you can hire, fire, and manage

employees differs around the world. You need to be willing to invest in acquiring that kind

of knowledge before taking the plunge in making hiring decisions or face potentially severe

repercussions down the road.

So, given the stakes, consider doing everything possible to penetrate the U.S. market before

thinking that selling overseas will actually open up new doors of growth for your business.
ICT, or information and communications technology (or technologies), is
the infrastructure and components that enable modern computing.

Although there is no single, universal definition of ICT, the term is generally

accepted to mean all devices, networking components, applications
and systems that combined allow people and organizations (i.e., businesses,
nonprofit agencies, governments and criminal enterprises) to interact in the digital
world.

Components of an ICT system

ICT encompasses both the internet-enabled sphere as well as the mobile one powered by
wireless networks. It also includes antiquated technologies, such as landline telephones,
radio and television broadcast -- all of which are still widely used today alongside cutting-
edge ICT pieces such as artificial intelligence and robotics.

ICT is sometimes used synonymously with IT (for information technology); however, ICT
is generally used to represent a broader, more comprehensive list of all components related
to computer and digital technologies than IT.

The list of ICT components is exhaustive, and it continues to grow. Some components,
such as computers and telephones, have existed for decades. Others, such as smartphones,
digital TVs and robots, are more recent entries.
ICT commonly means more than its list of components, though. It also encompasses the
application of all those various components. It's here that the real potential, power and
danger of ICT can be found.

ICT's societal and economic impact

ICT is leveraged for economic, societal and interpersonal transactions and
interactions. ICT has drastically changed how people work, communicate, learn
and live. Moreover, ICT continues to revolutionize all parts of the human
experience as first computers and now robots do many of the tasks once handled
by humans. For example, computers once answered phones and directed calls to
the appropriate individuals to respond; now robots not only can answer the calls,
but they can often more quickly and efficiently handle callers' requests for services.

ICT's importance to economic development and business growth has been so

monumental, in fact, that it's credited with ushering in what many have labeled the
Fourth Industrial Revolution.
ICT also underpins broad shifts in society, as individuals en masse are moving
from personal, face-to-face interactions to ones in the digital space. This new era is
frequently termed the Digital Age.

For all its revolutionary aspects, though, ICT capabilities aren't evenly distributed. Simply
put, richer countries and richer individuals enjoy more access and thus have a greater
ability to seize on the advantages and opportunities powered by ICT.

Consider, for example, some findings from the World Bank. In 2016, it stated that more
than 75% of people worldwide have access to a cellphone. However, internet access
through either mobile or fixed Broadband remains prohibitively expensive in many
countries due to a lack of ICT infrastructure. Furthermore, the World Bank estimated that
out of the global population of 7.4 billion people, more than 4 billion don't have access to
the internet. Additionally, it estimated that only 1.1 billion people have access to high-
speed internet.

In the United States and elsewhere, this discrepancy in access to ICT has created the so-
called digital divide.

The World Bank, numerous governmental authorities and non-government

organizations (NGOs) advocate policies and programs that aim to bridge the digital divide
by providing greater access to ICT among those individuals and populations struggling to
afford it.

These various institutions assert that those without ICT capabilities are left out of the
multiple opportunities and benefits that ICT creates and will therefore fall further behind in
socio-economic terms.

The United Nations considers one of its Sustainable Development Goals (SDG) to
"significantly increase access to information and communications technology and strive to
provide universal and affordable access to the internet in least developed countries by
2020."
Economic advantages are found both within the ICT market as well as in the larger areas of
business and society as a whole.

Within the ICT market, the advancement of ICT capabilities has made the development and
delivery of various technologies cheaper for ICT vendors and their customers while also
providing new market opportunities. For instance, telephone companies that once had to
build and maintain miles of telephone lines have shifted to more advanced networking
materials and can provide telephone, television and internet services; consumers now enjoy
more choices in delivery and price points as a result.

The significance of ICT in enterprises

For businesses, advances within ICT have brought a slew of cost savings, opportunities and
conveniences. They range from highly automated businesses processes that have cut costs,
to the big data revolution where organizations are turning the vast trove of data generated
by ICT into insights that drive new products and services, to ICT-enabled transactions such
as internet shopping and telemedicine and social media that give customers more choices in
how they shop, communicate and interact.

But ICT has also created problems and challenges to organizations and individuals alike --
as well as to society as a whole. The digitization of data, the expanding use of high-speed
internet and the growing global network together have led to new levels of crime, where so-
called bad actors can hatch electronically enabled schemes or illegally gain access to
systems to steal money, intellectual property or private information or to disrupt systems
that control critical infrastructure. ICT has also brought automation and robots that displace
workers who are unable to transfer their skills to new positions. And ICT has allowed more
and more people to limit their interactions with others, creating what some people fear is a
population that could lose some of what makes it human.

YouTube Video: https://youtu.be/5PDQKu2-bAc

https://youtu.be/QdxhozrbiW4
https://www.youtube.com/watch?v=R9rtFiZ7unw
Clase – International business protocol and etiquette
https://globalbusinessprotocol.com/international-protocol-and-etiquette-tips/
https://www.concur.com/newsroom/article/6-things-you-need-to-know-about-international-
business-etiquette
https://www.globalnegotiator.com/international-trade/dictionary/international-business-
protocol/

ETIQUETTE: Es la cuestión externa, la parte física, los saludos, los modales.

PROTOCOLO: Los pasos para realizar actos de respeto , saludar, cortesía, near to
diplomacy.

Links
https://asbarez.com/is-etiquette-the-same-as-manners-what-about-protocol-and-soft-
diplomacy/
https://www.youtube.com/watch?v=hR8w32QFGXo
https://youtu.be/CJ53Uab_Yww

En los países árabes, no se puede comer carne de cerdo, debido a sus creencias religiosas.

HOW TO BE A GLOBAL WORKER

1) understand your own culture first. 2) listen, observe and learn 3) try to speak the local language
grupo: Maria Gabriel, Andres Felie Gabriel, Santiago y karen
Alesia Giovana Cuevas Lazaro
8:15
1. Accept that you'll commit errors. 2.Don't ask yes or no questions. 3. Pay attention to nonverbal
communication
Cuevas, Bohorquez Fajardo, Tenjo, Mellizo y Skinner
Jessica Paola Carreño Pardo
8:17
1. Always Check... 2. Learn from local people 3. try to speak the local language Omar vertel, laura
rodriguez, monika buitrago, jessica carreño, josue ruiz
Paula Geraldine Lara Nieto
8:18
1. As global workers taking into account intercultural competence is relevent to create relations and
also being a good worker in a different context and culture. That's why, as a first tip we need to be
respectful, valuing other cultures being curious because those differences can be a learning
opportunity. 2. The capacity to adapt his/her professional skills (both technical and managerial) to
fit local conditions and constraints; and the capacity to adjust personally so that s/he is content
3 To be successful in a foreign work environment, we need three abilities, understand the culture,
learn to discover how to make relations, and three how to be, having curiosity and openess
Edwin Steven Palma Medina
8:20
yes
4. avoid colloquialisms, jokes and idioms
Juan Sebastian Ortiz Duarte
8:21
1). Get a lot of general knowledge about the cultures 2) Have control of the expressions in the
corporal and direct lenguage 3) have a plan and a clear idea for each meeting or negotiation

COMO VAMOS A APRENDER DE LA CULTURA

Product
Role
Presentacion
Misiónvisión

1. presentation
2. mission and vision
3. roles of the participants
4. products or services offered
MARIA CLAUDIA MORENO MARULANDA
8:30
5. where you are going to launch the business
tip include intercultural competencias

KAREN CASALLAS CIFUENTES

8:14
1) understand your own culture first. 2) listen, observe and learn 3) try to speak the local language grupo:
Maria Gabriel, Andres Felie Gabriel, Santiago y karen
Alesia Giovana Cuevas Lazaro
8:15
1. Accept that you'll commit errors. 2.Don't ask yes or no questions. 3. Pay attention to nonverbal
communication
Cuevas, Bohorquez Fajardo, Tenjo, Mellizo y Skinner
Jessica Paola Carreño Pardo
8:17
1. Always Check... 2. Learn from local people 3. try to speak the local language Omar vertel, laura rodriguez,
monika buitrago, jessica carreño, josue ruiz
Paula Geraldine Lara Nieto
8:18
1. As global workers taking into account intercultural competence is relevent to create relations and also being
a good worker in a different context and culture. That's why, as a first tip we need to be respectful, valuing
other cultures being curious because those differences can be a learning opportunity. 2. The capacity to adapt
his/her professional skills (both technical and managerial) to fit local conditions and constraints; and the
capacity to adjust personally so that s/he is content
3 To be successful in a foreign work environment, we need three abilities, understand the culture, learn to
discover how to make relations, and three how to be, having curiosity and openess
Edwin Steven Palma Medina
8:20
yes
4. avoid colloquialisms, jokes and idioms
Juan Sebastian Ortiz Duarte
8:21
1). Get a lot of general knowledge about the cultures 2) Have control of the expressions in the corporal and
direct lenguage 3) have a plan and a clear idea for each meeting or negotiation
MARIA CLAUDIA MORENO MARULANDA
8:29
1. presentation
2. mission and vision
3. roles of the participants
4. products or services offered
MARIA CLAUDIA MORENO MARULANDA
8:30
5. where you are going to launch the business
MARIA CLAUDIA MORENO MARULANDA
8:31
tip include intercultural competencies
Camilo Sanchez
9:08
Discúlpame profe se me fue por un momento la conexión
Santiago Andres Gomez Colmenares
9:10
Profe
Cual es la pregunta
No se que pasa con mi micro
KAREN CASALLAS CIFUENTES
9:13
Profe santi dice que los temas tratados con los idiomas
Juan Sebastian Ortiz Duarte
9:14
profee
KAREN CASALLAS CIFUENTES
9:24
1) respect for other coworkers and for other cultures 2) learn local languages 3) standardized approach for all
topics 4) standardized learning objetives, bespoke regional approach and content Grupo: Maria Gabriel,
andres, Gabriel, Santiago y karen
Valentina Skinner Aguilar
9:25
1. The approach with the native communities of the country in which one is, for cultural development 2.
Know the different cultural aspects such as: food, dances, clothes, etc ... 3. Knowledge of the culture, since
we work with clothes, we must take into account the clothes that are accepted in that culture 4. Work on a
good organization and planning for a more organized project Grupo: Tenjo, Cuevas, Bohorquez, Mellizo y
Skinner
Jessica Paola Carreño Pardo
9:28
1. Never stop learning: The world is changing faster and faster, so it is important to keep an eye on new
realities, theories, studies, technologies and trends. Keeping the knowledge about your area updated will make
you a more capable and open-minded person.
Juan Sebastian Ortiz Duarte
9:28
1) Learn the lenguaje 2) gain initial experience in smaller business spaces, such as the internet 3) learn about
organization and time management 4)understand and interiorise the other culture
Jessica Paola Carreño Pardo
9:28
2. Learn from your mistakes: It is likely that throughout our work life we make mistakes many times, and it is
normal. The important thing is to learn from those mistakes and try not to repeat them again.
3. Be autonomous: Do not always wait for an instruction to carry out a task, in general, having initiative is a
well valued characteristic. Being purposeful and creative will help you when you are faced with a more
serious problem. 4. Be willing to change: Being able to adapt to the facts is a key attitude for a good worker.
In the face of any change, crisis or problem, you must remain flexible and give your best.
Cristian Camilo Sierra Navas
9:29
1. Being attentive to emails and instant messages is imperative to keeping business going. Your team should
be trained to communicate with each other and do so as much as necessary to get the job done. 2. Do not wait
until one day they propose you a new job in the company, since that may never happen. Get active and start
creating your own career within the company. Remember that no one becomes successful or influential by
acting passively. You must take the reins and move on!
3. Equal training, we as part of the team need to promote equal training to all our workers to ensure that
everyone is treated equally, improves relations and a cooperative environment. 4. Watch the clock Navigating
time zones can be tough for global teams. The more offices you have, the more time zones you have to work
with

https://hbr.org/2017/08/how-to-successfully-work-across-countries-languages-and-cultures
https://www.hrdive.com/news/how-to-prepare-employees-to-work-in-a-global-workforce/548093/

TIME MANAGEMENT
https://www.wanderlustworker.com/how-to-effectively-manage-your-time/
https://www.entrepreneur.com/article/299336

LEADERSHIP SKILL
https://www.skillsyouneed.com/leadership-skills.html