Professional Documents
Culture Documents
1 4
2 5
Intuitive
Decision Making Model
These are flaws with the classic (rational model) for use in project management
➢ Research
01 02 03 04 05 06 07
Identify Gather Identify Weigh Choose Take Review
Decision Information Alternatives Evidence Alternatives Action Decision
1 2 3
➢ An effort to understand the perspective and concerns of the opposing individual or group
➢ Identifying changes in attitude, behaviour, and approaches to work by both sides that will lessen negative feelings
➢ Interventions by third parties such as Human Resources representatives or higher-level managers to mediate
• Both parties need to win • Both parties need to win • Goal to be reached is overarching • A "do or die" situation is present • You can not win
• You want to decrease cost • You are in a deadlock • You want to create obligation • Stakes are high • Stakes are low (or)
• You want create a common • Time is not sufficient for a trade-off at a later time • Important principles are at stake • Stakes are high, but you are
power base • You want to maintain the • Stakes are low • Relationship among parties is not prepared
• Skills are complementary relationship among the • Liability is limited not important • You want to gain time
• Time is sufficient involved parties • Any solution is adequate • A quick decision must be made • You want to maintain neutrality
• Trust is present • You will get nothing if you • You want to be harmonious or reputation
• Learning is the ultimate goal do not compromise and create good will • You think problem will go away
• Stakes are moderate • You would lose anyway • You win by delaying
• You want to gain time
Four steps to
resolving conflict
04
between team 03 Resolution
members
02 Solutions
01 Information
Agreement
1. Talk Privately
2. Listen
3. Acknowledge Similarities
4. Admit Your Mistakes
5. Focus on Behaviour, not Personality
6. Be Selective
7. Set a Positive Example
8. Consider the Bigger Picture
9. Avoid Escalating Tension
10. Use a Mediator
www.reach-academy.net | Toronto, Canada 19
Conflict Resolution – Tips: Remote Teams
1 3 5 7
Set clear
procedure &
goals
2 Build remote
teams based
on geography
4 Recognize
achievements
as a team
6 Keep your
virtual door
open for
Lead by and personal Host kick-offs Encourage feedback
example characteristics & catch-up informal
meetings interactions
along with
professional
ones
John has been the sales manager for over a year. His
sales reports show an increase in sales and he seems to
know how to motivate his reps pretty well.
Leadership But a few of the reps repeatedly complain about John’s
management style. He tends to get very involved with
their techniques, calls them out when he thinks they
are making a mistake, and doesn’t take criticism
Conflicts himself very well.
One of the top producing reps complains more than the
others, and he is threatening to quit.
1 2 3
Stay calm when
Offer solutions Learn from
dealing with an
to the client mistakes
unhappy client
4 5
Identify the
specific problem Get
that caused feedback
dissatisfaction
Identify
3
1 5
Analyze
Document Retrieve
Store
Challenges Include
❑ Visit Freedcamp https://freedcamp.com/ and log in with your username and password
❑ On the top left side, click on “Choose Project” and select the one called: PMIPP 502
❑ You will find a task for your team for each week; e.g. Week 1 Project – Team 1
❑ Open the task, read the description, and download the worksheet
➢ Have an initial team meeting to discuss the project requirements and distribute the work among you
➢ Have a final team meeting to gather all work that is done into one document and to make sure it is consistent with each other
➢ Make sure to upload the final document to Freedcamp by Thursday 6 pm (Toronto Time)
➢ Use Discord for discussions or to ask any questions. You’re expected to be in Discord (Shared Workspace), whenever you’re working on the
projects. Please make sure to have your microphone muted.
https://www.lucidchart.com/blog/decision-making-process-steps
https://www.pm4dev.com/pm4dev-blog/entry/what-is-the-decision-making-process.html
▪ Tools
https://www.lucidchart.com/blog/decision-making-process-steps
http://www.mikesmerklo.com/entrepreneurs-and-decision-making-some-simple-advice/