Professional Documents
Culture Documents
Employees who feel they can bring their whole selves to work perform the best. Luis
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The emotional toll has been greater for working parents (especially mothers).
Observed differences in stress and burnout levels between men and women
appear to be related to caregiving responsibilities as well as the
disproportionate loss of jobs among women.
Early in the crisis, for example, mothers with young children decreased their
work hours four to five times more than fathers. The survey, which asked
seven questions related to psychological safety, also discovered that non-
White employees experienced lower levels than their White co-workers.
When people feel safe, they will innovate, cooperate, and show up as their full
selves at work, which are critical qualities in today's agile environment.
Conversely, lack of psychological safety in the workforce is corrosive; it
endangers all plans to return to the "next normal."
It's easy to see why receiving a "thank you" makes an employee feel
appreciated. What's less obvious is that showing appreciation for someone's
efforts improves the positive feelings for the giver as well. Mutual recognition
and gratitude help people take off their emotional armor. When employees do
that, they feel safer as well as more connected.
2. Check in with employees more
frequently
People who check in with their manager at least once a week experience higher
psychological safety than those who check in less frequently, and yet only 29%
of respondents in the Workhuman survey said they check in with their
manager every week.
IBM is taking the lead on changing that statistic, emphasizing more frequent
feedback for everyone. CHRO Nickle LaMoreaux, who spoke with Workhuman
co-founder and CEO Eric Mosley, cites it as one of IBM's four priorities,
saying, "Feedback is as important as growth, innovation, and inclusivity,
because you can't have those first three elements without feedback."
Imagine how much time and resources would be salvaged if your organization
moves the needle on psychological safety. If all employees, and especially
underrepresented groups, feel more comfortable sharing ideas and bringing
their whole selves to contribute, the "next normal" won't just be a recovery
from the crisis but a fresh start. There will never be a better time than now to
build psychological safety into your culture.