1. “The computer system did it” is an easy excuse for a multitude of problems.

Clearly WellPoint’s system consolidation effort went poorly, but is it fair to say
that this incident raises other more fundamental areas of concern about the
management of WellPoint?

If the management of the company of WellPoint is managed properly,

encountering those problems arose at early stage will immediately planned for solution
and be then resolved. If these problems are taken care of as soon as possible before
another problem arises, then they can avoid the reason “The computer system did it”
which is not really qualified to be as a reason as the owner of the organization. Errors
and problems such as these should be already anticipated before the system is
implemented.

2. What can be done to improve the quality of information technology projects at

healthcare organizations? Should such system efforts be classified as safety-
critical systems and be subjected to more rigorous implementation standards
and processes? Should there be oversight of such efforts by either the
government or some industry organization?

In order to improve the quality of information technology projects at healthcare

organizations, problems especially major ones or likes should be anticipated
beforehand (Risk Management Team Roles and Responsibilities). Since it involves
healthcare, it is not just a mere organization that should be left unattended when issues
rise With such nature of business, it should be a must that the systems that they are
implementing and will be implementing will undergo strict quality tests accompanied by
supervision from those who are expert to the field

3. Implementation of electronic healthcare records is a national priority, and

much emphasis is being placed on the importance of adopting new information
technology. Meanwhile, the fundamental processing systems are falling into
disrepair. How should healthcare organizations such as WellPoint prioritize their
scarce resources?

Prevention is better than cure.

To do so, manufacturers/developers must undergo numbers of quality test of the

system first before deploying it, software engineers think critically and be accurate on
the systems expected needs and functions and make sure these are appropriate. As for
WellPoint, gathering and analyzing of requirements data should be strictly
systematically followed especially on the early stages. They should have list on what
are the needs of customers and possible customers. WellPoint should also look into
their fundamental processing systems and make it a point that those systems deliver
their work properly. They should maintain the said systems and check it regularly in
order to prevent future system problems.