PROFILE SUMMARY

 Experience in Global IT development & delivery of projects with budget upto 55M & teams of 60+
 Experience in managing project sponsors, stakeholders and cross functional teams for defining
and managing project scope, schedule & deliverables
 Extensive exposure of Implementing Agile Scrum, Kanban, good understanding of SAFe along with
traditional SDLC Models
 Agile to handle Web, Mobile platform and Backend (API) related projects

EXPERIENCE
RAJAT MITTAL PayPal India Pvt. Ltd Engineering Program Manager Aug 2018 – Till Date
Technical Program Manager  Leading Communication Hub-PayPal App. Also handled Domains like AppCore, Consumer Setting,
Wallet
(+91) - 9711261711  Ownership of End to End Program Management:
Taking commitment from different delivery teams and rolling-out Program Plan at Org level &
rajatmittal1980@gmail.com ensuring commitment from all stakeholders
Share Program status to Leadership & all stakeholders by publishing Status Reports regularly
linkedin.com/in/rajat-mittal-mba-csm- Conducting regular Scrum-of-Scrums (SOS) and proactively highlighting program dependencies,
issues, risks and charter the mitigation plan
sa-508a051/ Ensure Programs are delivered with optimal quality and meet the committed delivery
milestones, Overall Release Planning & Tracking
 Domain Level Roadmap sizing, alignment to Product OKR’s, Schedule Planning and Tracking
PROFILE  Keeping Niab - N-in-a-box (Engineering, Product, UX Design, Content, Legal, Product Marketing
Management) in sync at all times
 Total Experience – 15+ years
 Own and track Overall Release & Multi Sprint Plans (MSPs)
 Relevant Experience – 6+ years  Take interest in overall architecture of the project & help identify hidden dependencies to ensure
 Industry – Fintech, Mortgage smooth execution
 Managing Enterprise Business Requests (EBRs) and also get them prioritized at Portfolio level
 Managing VOE (Voice of Employee) track and bridging gap between employees & Leadership
SKILLS
 Program Management Altisource Business Solutions Pvt. Ltd. Program Manager Aug 2017 – Aug 2018
 Delivery Management Role: Program Manager + Scrum Master
 Risk Management  Led a critical Program, Vendorly Transact, Software as a Service (SAAS), for the US Mortgaging
 Cross Functional Team Management market in B2B platform
 Stakeholder Management  As a Scrum Master, Facilitate Sprint Planning, Daily Scrums, Review & Retrospective meeting,
 Client Liaison and Relationship Stakeholder Meetings, Customer demos, track impediments
 SDLC:  Get the Definition of Done (DOD) & Acceptance Criteria identified for user story by Product Owner
Agile Scrum  Protect team from over-commitment, manage backlog, prioritize resolution of defects
Kanban  Ensuring Product Owner has the defined Acceptance Criteria for each Epic/ User Story. Also,
SAFe Backlog is available for at least next 2-3 Sprints
ITIL  Ensuring component level dependencies are identified and addressed upfront
 Track metrics like Burn-down Charts, Velocity Variance, Defect Density, Review Efficiency
EDUCATION
 MBA International Business - Indian Institute NEC Technologies India Pvt. Ltd Deputy Manager-Quality Jan 2012 – Aug 2017
of Foreign Trade, New Delhi (2010-2013) Role: Program Manager + Scrum Master, Jan-2015 - Aug-2017
 B.E. (Computer Science & Engg) – Bhilai  Direct & led development team from project initiation through delivery of final product
Institute of Technology, Durg, C.G. (1999-  As a Scrum Master, conducted all the scrum ceremonies
2004)  Tracked and managed product backlog, Burndown charts, velocity variance
 SSC - Agra Public School, Agra, U.P. (1998- Role: Quality Specialist, Jan-12 - Dec-2014
1999)
 Led one of the largest BU (NEAD) in NEC Technologies from Quality front for end-to-end support
 HSC - Our Lady of Fatima School, Aligarh,
 Bridge the gap between organization and client processes. Migrated several process to Offshore.
U.P. (1997-98)
 Facilitation and audit of all types of SDLC projects, Development (Waterfall, Agile, Iterative,
Prototype), Application Support & Maintenance (Services - L2, L3), Testing
CERTIFICATIONS
Fiserv India Pvt. Ltd Quality Analyst Dec 2010 – Jan 2012
 Certified SAFe Agilist(SAFE®)  Facilitated different types of project- SDLCs
 Certified Scrum Master (CSM®)  Monthly Audits/QPI Checks for projects to ensure compliance to QMS
 Implemented a robust strategy for the projects to check the effectiveness of preventive actions
VALID VISA that teams have implemented for Defect Prevention purpose

HCL Technologies Ltd. Senior Executive - Quality Sep 2007 – Nov 2010
US B1 (05/29)
 Implemented CMMI Level 5 practices in all the development/ Enhancement Projects & Conducted
Monthly Audits
 Conducted Senior Management Reviews for projects to discuss Project issues /risks in the project

Pulsar Knowledge Centre Pvt. Ltd. Quality Analyst Dec 2005 – Sep 2007
 Assisted the company to obtain ISO 9001:2000 Certification, which helped company to increase
their client base by 23% in first year
 Conducted process audits, reporting and tracking non-conformities to closure