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G.D. Samarasinghe*
Faculty of Graduate Studies,
University of Colombo,
Colombo, Sri Lanka
and
Department of Management of Technology,
Faculty of Engineering,
University of Moratuwa,
Katubedda, Sri Lanka
Email: usjdinesh@yahoo.com
Email: dineshs@uom.lk
*Corresponding author
D.S.R. Samarasinghe
Department of Marketing Management,
Faculty of Management Studies & Commerce,
University of Sri Jayewardednepura,
Nugegoda, Sri Lanka
Email: rohinisamarasingha@yahoo.com
In marketing theory and practice, ‘eco-friendly’ or ‘green’ has become a buzz word and a
trend in recent years. Going green is a major contributor to the triple bottom line of
business: i.e. people, profit and planet. However, going green requires a substantial
shift in corporate culture as well as strategic decisions to be in line with consumers’
environmental beliefs and attitudes. Concerns related to the environment are evident in
the increasingly environmental conscious market place. Majority of consumers have
realised that their purchasing behaviour has a direct impact on many ecological problems.
Customers adapt to this new threatening situation by considering environmental issues in
their purchase decisions and buying only ecologically compatible products (e.g., products
with biodegradable packages, CFC free refrigerators and air-conditioners). Studies on
consumption on environmentally sustainable products have demonstrated that perceived
product performance is a significant barrier to their selection. Ottman and Reilly (1998)
shows that 41% of consumers do not buy ‘green’ products because of their perceived
inferiority. Since the 1980s, green marketing has gone through several stages. After a
backlash in the 1980s, green marketing has made an upswing in the West from 2000
onwards (Ottman et al., 2006). The force of ’going green’ is now expanding to the Asian
region, where environmental threats are alarming local governments and citizens. Like
many Asian countries, Sri Lanka suffers from dangerously increasing levels of air
pollution, exposure to severe traffic noise, high levels of garbage deposal and rapidly
diminishing landfill space in most of the urbanised areas.
In order to advance a country’s green revolution, McDougall (1993) asserts the
essential role of consumers. This assertion is supported by the evidence that 30–40% of
environmental degradation is brought about by the consumption activities of private
households (Grunert, 1993). More importantly, if consumers exhibit a high degree of
ecological concern and channel into some eco-friendly purchasing behaviour, it is likely
that profit-driven enterprises will be strongly motivated to adopt the concept of green
marketing in their business practices. Consequently, the dynamics of this buyer–seller
interaction will lead to further advancement of the green revolution across the whole
country (Ottman, 1992). Thus, in order to better understand the environmental movement
of a particular country, a practical approach is the examination of how the consumers in a
country view ecological issues and how these views are reflected in purchasing
behaviour with regard to green products and services. An important challenge that
marketers face is to identify which factors lead consumers to buy green products or what
174 G.D. Samarasinghe and D.S.R. Samarasinghe
are things the consumers take into consideration before green purchases. If one can find
out these factors, marketers will be able to develop effective marketing mix strategies to
attract consumers towards green products and promote environmental sustainability.
strong emotional attachment or feelings towards green products and green purchase
behaviour (Li, 1997). Hence, environmental knowledge reflects the cognitive response of
customers towards environmental attributes of products although environmental affect
presents more affective and emotional expression towards environmental aspects of
products. Thus, both are operating independently from each other but influencing
environmentally significant purchasing decisions Martin and Simintiras, (1995).
Environmental
Knowledge
Green Actual Green
Purchase Purchase
Intention Behaviour
Environmental
Affect/Concern
This model assumes that environmental knowledge of people about environmental issues,
as a predictor of green related purchase intention would automatically results in more
pro-environmental behaviour. Research has found that environmentally oriented
consumers differed in consumers’ eco-knowledge and understanding of it (Schuhwerk
and Lefkoff-Hagius, 1995), consumers who are knowledgeable about the environmental
problems can be motivated towards green purchase. Grunert (1993) has supported that
indicating statistically significant positive association between knowledge and
pro-environmental behaviour. Thus, environmental knowledge is a significant predictor
of consumer behaviour to be responsible towards environment (Shellyana Junaedi, 2007)
and tend to generate green purchase intention and in turn actual green purchase
behaviour. As the other predictor of green oriented purchase behaviour, the study
employs environmental affect of people that result in more pro-environmental behaviour.
Based on the arguments of Hines et al. (1987), Steg (2005) and Dittmar’s theory (1992),
it develops the link that people develop motivation and intention to buy green products
leading ultimately to actual green purchase behaviour for them. Further, the study
incorporates consumer demographics as moderators to the link between environmental
beliefs and green purchase intention based on the past literature (Davis, 1993; Simintiras
et al., 1993).
However, some research has shown that increases in knowledge and awareness did
not lead to pro-environmental behaviour and they noted that there are some discrepancies
between attitudes and behaviour gap, e.g., people’s experiences, cultural tradition and
norms, research methodological problems, etc. To minimise those discrepancies Theory
of Reasoned Action (TRA) (Ajzen and Fishbein, 1980) and Theory of Planned Behaviour
(TPB) (Ajzen, 1991) theoretical models/frameworks were alternatively presented by
researchers.
Green decisions: consumers’ environmental beliefs 179
2 Methodology
Survey research strategy was adopted. The population of the study consisted of the local
customers attending supermarket chains in the Colombo district of Sri Lanka. It mainly
focused on eco-friendly fast moving consumable products available in modern
trade/supermarket outlets. In order to make inferences of the population, it was
determined that a sample of 250 consumers would be sufficient for the study as it
satisfies rules of thumb proposed by Roscoe, 1975 (cited in Sekaran, 2007, p.295). In
order to collect the data necessary to measure the constructs related to the subjects of the
study, it was required to contact customers attending the respective supermarket chains in
Colombo district of Sri Lanka. The random sampling techniques were employed in
selecting the respondents using a profile of supermarket customers, consisting of
addresses in the Colombo district of Sri Lanka. The key decision makers of the selected
households were mailed the structured questionnaires with a covering letter describing
the purpose of the study and stamped envelopes to return the questionnaire. It was made
sure that the respondents included a sufficient number (at least 30 respondents in each
sub-sample on the basis of each demographic variable) for each subgroups to represent
different demographics in terms of gender, marital status, income, age, education and
occupation for the analysis of the influence of the demographics on the link between
independent variables and the dependent variable of the conceptual model. The response
rate was 95% as a few respondents did not returned the questionnaires, i.e.
237 respondents completed the questionnaires. Green knowledge of consumers was
operationalized in terms of the amount of knowledge an individual has about
environmental issues using five items while environmental affect in terms of the degree
of emotionality an individual attaches to environmental issues using five items (Maloney
et al., 1975). Green purchase intention was measured in terms of the respondent’s
intention to engage in green purchase using four items whilst actual purchase behaviour
was measured in terms of the respondent’s actual present behaviour with respect to green
purchase using two statements (Li, 1997). Self-administrative questionnaires were used
to collect the predetermined data required to measure the constructs related to green
purchase behaviour. A structured questionnaire mainly consisting of five point Likert
scales (strongly agree–strongly disagree) was used to measure the dimensions. Before
conducting the large scale questionnaire survey, a pilot study was carried out to confirm
the reliability of the constructs. Cronbach’s alpha was calculated to measure the
reliability/internal consistency of the measurement scales. If the value is ≥0.7, the scales
were sufficiently reliable Nunnally (1967). The face/content validity of the scales was
assured through experts’ reviews and literature survey. In order to test the dimensionality
of the measurement constructs, an exploratory factor analysis was performed by
following the procedure recommended by Churchill (1979). A few in-depth interviews
with a few customers were also carried out to improve understanding of the quantitative
findings of the study. Data analysis strategy in the study consisted of both descriptive
statistical analysis and inferential statistical analysis. The hypotheses were tested using
multiple linear regression analysis The Statistical Package for Social Sciences (SPSSR)
version 16.0 was used for data analysis.
180 G.D. Samarasinghe and D.S.R. Samarasinghe
Regression Significance
Independent variable Dependent variable R2 Beta
model level (P)
Environmental knowledge Green purchase 0.04 0.25
1 0.43
Environmental affect intention 0.26 0.02
Actual green
2 Green Purchase intention 0.72 0.67 0.004
purchase
Source: Survey data
The results of this analysis are given in Table 1. According to this analysis, hypothesis 1
is rejected and there is no significant evidence to conclude that the consumer’s
environmental knowledge positively influences the green purchase intention in Sri
Lanka. This finding is anyhow contradictory with the extant literature and findings based
on research undertaken in the West where customers’ natural environmental related
knowledge is a powerful motivator of their purchase decision making and guiding their
intention for environmental friendly products and services. Therefore, these findings are
not congruent with the studies of Chan and Lau (2000), Komorita and Park (1994),
Schuhwerk and Lefkoff-Hagius (1995) and Grunert (1993). There is literature that
explains why environmental knowledge and awareness sometimes do not lead to
environmental behaviour. These contingencies can include e.g., people’s experiences,
cultural tradition and norms, research methodological problems, etc. (Ajzen and
Fishbein, 1980; Ajzen, 1991). This inconsistency may perhaps be due to the fact that in
an Asian context, there is still less awareness making programmes and knowledge
sharing on environmental issues when compared to the Western context. However,
hypothesis 2 is accepted and there is significant evidence that the consumer’s
environmental affects positively influences green purchase intention in Sri Lanka but this
impact seems weaker. This finding is similar to those of past studies e.g., Hopper and
Nielson (1991), Stern and Dietz (1994), Stern et al. (1986) and Vining and Ebreo (1992).
This confirms that customers’ positive feelings and emotions related to environment
friendly products and services can be a strong motivator for creating a purchase intention
towards them in the Asian context as in the West. Further, hypothesis 3 is accepted and
there is significant evidence to support that green purchase intention strongly leads to
actual green purchase decision in Sri Lanka as in the West and confirms the claims of the
seminal research papers (Ajzen and Fishhbein, 1977; Ajzen and Fishhbein, 1980). Hence,
purchase intention for green products is still a powerful predicator for actual green
product behaviour in the Eastern context, especially in Sri Lanka. In the two regression
models predicting purchase intention and actual green purchase respectively, the
goodness of fit is predicted using R2 which is, respectively, 0.43 and 0.72. Therefore,
the model predicting green purchase intention using environmental knowledge and
Green decisions: consumers’ environmental beliefs 181
environmental affect explains only 43% of the total change/variance of green purchase
intention, which is poor whilst that predicting actual green purchase behaviour using
green purchase intention explains only 72% of the total change/variance of the actual
green purchase behaviour.
In analysing the impact of consumers’ demographic factors on the relationship
between green purchase influences (i.e. environmental knowledge and environmental
affect) and green purchase intention, it is found that differences in age, income, education
and occupation of the Sri Lankan consumers do not have a significant influence on
relationship between green purchase influences and green purchase intention in Sri Lanka
although some studies support that these demographics moderate green oriented
behaviour (e.g., Davis, 1993; Simintiras et al., 1993; Ottman and Reilly, 1998; D’Souza
et al., 2007). However, differences in marital status have a significant influence on the
relationship between environmental affect and green purchase intention, i.e. for
unmarried consumers, there is a strong positive relationship between environmental
affect/concern and green purchase intention than married consumers in Sri Lanka. In
addition to this, it is also revealed that gender differences affect the relationship between
environmental concern and green purchase intention, i.e. for female consumers, there is a
strong positive relationship between environmental affect/concern and green purchase
intention in Sri Lanka than male consumers and this is supported by the study of
Samarasinghe and Samarasinghe (2010) on demographic profiles of green consumers in
Sri Lanka. This also reflects a similar finding to the study of Ottman and Reilly (1998).
However, the literature on demographics and green purchase behaviour highlights the
inconclusive findings and contextual dependency (Do Paco et al., 2009).
In further analysis of relationships, it is interestingly found that the relationship
between environmental affect and actual green purchase decision is partially intervened
by green purchased intention in Sri Lanka according to the hierarchical regression
analysis procedure recommended by Baron and Kenny (1986) to test the mediator
relationship. This finding is also consistent with the empirical studies that used the
“theory of reason action” that intention is the most immediately relevant predictor of
corresponding behaviour (Ajzen and Fishhbein, 1977; Ajzen and Fishhbein, 1980).
These findings have definite implications for both marketers as well as national level
policy makers in Sri Lanka. In order to motivate the Sri Lanka consumers to engage in
eco-friendly product purchasing decisions, the marketing messages should be crafted in a
manner that highlight emotional aspect of the product benefits and usage. In addition, Sri
Lankan people should be made aware of environmental issues and their implications
using national level awareness campaigns to enhance their knowledge in green issues and
environmental sustainability. In relation to the FMCG sector, it is also required to
introduce green products at affordable prices in order to target main stream market in a
developing context like Sri Lanka, where there is an inflating economy.
Based on the above empirical findings, it is evident that in the Sri Lankan context,
environmental knowledge of consumers is not a significant predictor of green purchase
intention. This finding is inconsistent the findings of empirical studies in Western
countries. This may implies that the Sri Lankan consumers, being in a developing
country, might have a little awareness and poor knowledge on green issues and not grasp
182 G.D. Samarasinghe and D.S.R. Samarasinghe
green issues in a serious manner as they are more concerned on maximising individual
benefits of products. However, environmental affect has been a significant weak
predictor of green purchase intention in Sri Lanka and this finding is consistent with
global literature. This might implies that rather than knowledge, emotional aspect of Sri
Lankan consumer can affect purchase intention towards environmental friendly product
purchase decisions. This might have been influenced by the religious and spiritual values
inherent in the Sri Lankan culture as well as global experience and mind set of the people
of the country. Further, it is evident that unmarried consumers have a more a strong
intention to buy green products than married. This may be due to unmarried consumers
have more freedom in their purchase decision and more disposable income to buy even
expensive green products in Sri Lanka. In parallel to this, it is also revealed that female
consumer have more green purchase intention than male. This may be due to their
emotional feeling and sensitivity towards natural environment. Future studies should
explore antecedents of environmental knowledge and environmental affect in developing
context like Sri Lanka. R2 value of the regression Model 1 (R2 0.43) also implies the
possibility to explore other unique factors such as social class (e.g., new emerging middle
class of Sri Lanka, (Liyanage, 2003)) affecting green purchase intention than
environmental knowledge and environmental affect in Sri Lankan context in future
research.
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