Gloryson Chalil

Organizational Structure,
Design and Change
Session 8
Organizational Culture

February 22, 2017 Organizational Structure, Design and Change 1

 Organizational Structure: Specialization& Coordination
Informal Network
Informal organization as the nervous system
Formal organization is designed for standard modes of
operation
Network analysis:
− Advise network: problem solving, technical info.
− Trust network: political information, time of crisis
− Communication network: talk about work related
matters on regular basis

February 22, 2017 Organizational Structure, Design and Change 2

 Organizational Culture
Set of shared values and norms that control
organizational members interaction with each
other and with people outside the
organization.

It controls the way

- the members make decisions
- they interpret the environment
- they process the information
- they behave

February 22, 2017 Organizational Structure, Design and Change 3

 Organizational Culture
Facets of Organizational Culture

https://www.youtube.com/watch?v=XaPbhFcoGK4

February 22, 2017 Organizational Structure, Design and Change 4

 Organizational Culture
Is Organizational Culture Static?
•

Managing Culture an Illustration from the movie: Wolf of Wall

Street
https://www.youtube.com/watch?v=XaPbhFcoGK4
February 22, 2017 Organizational Structure, Design and Change 5
 Organizational Culture

•Physical Structures
Artifacts of •Language
Organizational
•Rituals and Ceremonies
Culture
•Stories and Legends

Organizational
•Values/Norms
Culture
•Assumptions

February 22, 2017 Organizational Structure, Design and Change 6

 Organizational Culture
Organizational Values
Organizational Values

Terminal Values Instrumental Values

Desired end states Desired modes of

or outcomes behavior

Specific norms, rules

and SOP’s
February 22, 2017 Organizational Structure, Design and Change 7
 Competing value framework
Clan Culture FLEXIBILITY Adaptability Culture
Human Relations Model Open Systems Model
Human Resource
Development
(M) Flexibility, Readiness

(M) Cohesion (E) Growth,

Morale Resource acquisition

INTERNAL EXTERNAL

(M) Communication (E) Productivity,

Information Mgmt. Efficiency

(E) Stability (M) Planning, Evaluation

Control Goal setting
Internal Process Model
Rational Goal Model
Bureaucratic Culture Mission Culture
STABILITY
February 22, 2017 Organizational Structure, Design and Change 8
 Organizational Culture
Artifacts of Organizational Culture
• Physical Structure
-- May shape and reflect culture
-- Office design conveys cultural meaning
-- Furniture, office size, wall hangings
• Organizational Language
-- Phrases and special vocabulary as cultural
symbols
• Rituals and Ceremonies
-- Programmed routines, Ceremonial rites (Rites of
passage, Rites of integration, Rites of enhancement)
• Stories and Legends

February 22, 2017 Organizational Structure, Design and Change 9

 Stories in Post Truth World
Stories and their impact on Culture
Alison Buttigieg
clarified that photo is
about a cheetah mom
teaching her kids how
to kill, using an
impala as prey*.

Best Photo of the decade that led the photographer into depression.
Rather than outrunning Cheetahs, mother deer offered herself as
sacrifice, so that two of her fawns can manage to escape.
In the picture she is looking at babies running safely as she is about to
get torn to pieces.
* http://www.ndtv.com/offbeat/shahid-kapoor-deletes-post-after-real-story-behind-pic-goes-viral-1660079
#Mother
February 22, 2017 Organizational Structure, Design and Change 10
 Organizational Culture
Organizational Subcultures
• Dominant culture and Subculture
• Reasons for subcultures
• Subcultures as countercultures
Whether we should encourage/discourage it?

Functions of subcultures
− Surveillance and critique over dominant order
− Spawning ground for emerging values

February 22, 2017 Organizational Structure, Design and Change 11

 Organizational Culture
Transmitting Organizational Culture
Socialization: Process of learning and internalizing the
values and norms of the organization (members)

Collective Individual
Formal Informal
Sequential Random
Fixed Variable
Serial Disjunctive
Divestiture Investiture
Group Activity: Suggest the right combination for newly recruited
employees in Accenture for Consulting, IT & BPO Business
February 22, 2017 Organizational Structure, Design and Change 12
 Organizational Culture
Source of Organizational Culture
Property rights
system

Organizational Organizational Organizational

ethics Culture structure

Characteristics
of the
people within

February 22, 2017 Organizational Structure, Design and Change 13