OUR SERVICES AAC CONTACT INFORMATION

Single phone number & fax number for Hours: 7 days/week

all services.
Streamlined referral process for all services


7:30 am to 11:00 pm
365 days/year Mental Health &
including Vancouver MHSU services.
Designated facility for MHA Extended
Phone: 604-675-3700
Fax: 604-675-3705
Substance Use
Leave recall clients. Address: Joseph & Rosalie Segal & Family
Located close to the VGH Emergency Health Centre
Department to support patient flow in and
out of acute care.
803 West 12th Avenue
Vancouver, BC V5Z 1M9 VGH
Access &
Better access to acute services for
clients who need the higher level care.
P Blusson
Supporting the client when they return to
Assessment
Pavilion
818 West 10th
community with appropriate levels of support.
Joseph & Rosalie Heather Pavilion
Jim Pattison

Centre
Segal & Family
Pavilion Health Centre
North
OUR STAFF 803 West 12th

Registered nurses, registered psychiatric

nurses, psychiatrists and social workers.
Jim Pattison
Pavilion
South Blackmore
Pavilion Willow
P (AAC)

Doctor’s Residence
Pavilion

Heather
Tzu Chi

2775
Provide support, stabilization, crisis
management and follow-up over the phone P
and in person to determine the best service
for the client.
A service for Vancouver

AAC
Adult (17+) Residents

604-675-3700
For more copies, go online at http://vch.eduhealth.ca or
604-675-3700 For more
email copies, go and
phem@vch.ca online at http://vch.eduhealth.ca
quote
email phem@vch.ca and quote Catalogue No. CD.140.V44
or
Catalogue No. CA.100.W55
©
Vancouver Coastal
© Vancouver Health,
Coastal January
Health, 2010.
May 2019

The
Theinformation
information in
in this
this document is intended
document is intendedsolely
solelyfor
forthe
the
person
persontotowhom
whom itit was
was given the health
given by the healthcare
careteam.
team.
www.vch.ca
www.vch.ca
THE ACCESS & ASSESSMENT CENTRE (AAC) WHAT AAC OFFERS CALL 911 when you need immediate help.
Referral Intake
• Phone and walk-in access OTHER RESOURCES
• Referrals can be self- or family-initiated,
from GPs, community programs, hospital Vancouver Coastal Distress Line
emergency departments, inpatient units,
police, ambulance
(24/7) at 604-872-3311
On-site assessment/treatment for 1-800-SUICIDE
• Walk-in referrals (1-800-784-2433)
• Referrals from GPs 24/7 provincial access for anyone thinking
• Crisis intervention of or affected by suicide, or concerned about
• MHA Section 28 (non-violent) police others’ safety
apprehensions
The Access & Assessment Centre (AAC) Mental Health Support Line
provides a range of Mental Health & Telephone Services 604-310-6789
Substance Use services for Vancouver • Clinical staff provide support, stabilization,
24/7 provincial access to emotional support,
residents (ages 17+) for non-urgent, urgent crisis management and phone follow-up
information and resources.
and non-emergent intervention. We welcome Mobile Response Services
members of the LGBT2Q+ communities. • Short term treatment provided in the Online Crisis Support
Persons who are experiencing/presenting community with: 12pm-1am daily
with a need for urgent intervention can be • Clinical staff For youth: www.youthinbc.com
seen at the AAC for assessment, provision • Psychiatrists 25 and older: www.crisiscentrechat.ca
and coordination of the most appropriate • Cars 87/88 (clinical staff and Vancouver
care - this may involve transfer to the ACCESS Central
Police partnership)
Emergency Department or direct admission 1-866-658-1221
to a Psychiatric Inpatient Unit. • Home Treatment for persons requiring A screening and referral line for different
ongoing supportive clinical intervention
OUR GOAL is to match a person’s need to detox services
services and connect people to the right GO TO EMERGENCY for a person experiencing
acute or significant signs of: Daytox Program
resources at the right time.
• suicidal thinking 604-675-2455
We are the central point of access for all
referrals for VCH Community MHSU • self-harming behaviours Sisters Together Active in Recovery (STAR)
Services in Vancouver. • acute intoxication 604-266-6124
We aim to provide optimal pathways for • psychosis (All self-identified women)
people and families to access services, • possible medical issues
including timely and client-centered access to Vancouver Addiction Matrix Program (VAMP)
• aggressive / violent behaviour 604-331-8905
services in the VGH Emergency Department.