Senior Admin/Developer Specialist

Overview
The Salesforce.com Admin/Developer Specialist will work closely with Quest’s global Salesforce.com
team and subject matter experts to develop and implement solutions that optimize Quest’s selling and
service functions.  This position will be responsible for overall system configuration, maintenance,
support, and enhancements of our Salesforce.com instance. Scope of responsibility will also include
systems integration and APIs for communicating with other essential systems. The Salesforce.com
Admin/Developer will work with a cross-functional team to identify needs and requirements and will apply
industry standards and best practices in developing solutions.

Responsibilities

 Work with the Business group to understand their needs and feedback through each
implementation cycle
 Understand and analyze business process flows that drive business outcomes
 Configure and develop Salesforce.com standard objects such as, Accounts, Contacts, Leads,
Opportunities, Opportunity Products, Products, Price book, Cases, Entitlement, Reports, and
Dashboards
 Create workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and
outbound API messages
 Provision and restrict SFDC access appropriately by using Profiles, permission sets, organization
wide settings, roles, criteria-based sharing rules, etc.
 Package and deploy customizations from Sandbox to other environments using Copado
 Install and support AppExchange applications
 Perform integrations with external systems and managed packages

Qualifications

 Salesforce.com Administration or Developer certifications

 Strong knowledge of CPQ (Configure, Price, quote)
 Deep experience in design, configuration, and customization on Salesforce and Force.com
 Solid knowledge of principles and practices of software development lifecycle (Agile experience
preferred)
 Understanding of SFDC standard objects, data model, and the business processes that depend
on them
 Knowledge of best practices around security and sharing models on Force.com
 Working knowledge of organization administration, customization, data loader, report building,
dash boards, and workflows
 Background in development of web-based solutions using MongoDB,Java, JavaScript, Ajax,
SOAP, XML and web programming in general