www.pwc.

com/id

Mobile
Application
Guideline
Cisco Jabber
Guideline Document

August 2018

GTS Indonesia
Cisco Jabber

Table of Contents
Document history 3

What is Cisco Jabber? 4

How to use Jabber 5

A. Sign In 5
B. Make a call 10
B1. Search using PwC directory 10
B2. Call history 14
B3. Dial the number directly 16

C. Chatting 21
C1. Personal chat 21
C2. Group chat 25

Closing Statement 28

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Document history

Version Date Changes made Author(s)

0.1 August 6, 2018 Initial Draft Wahyu Chihayanto,

Asyraf Ahmad

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What is Cisco Jabber?

Cisco Jabber™ is a collaboration application that provides presence, instant messaging (IM), voice,
voice messaging, and video calling capabilities on Android phone, iOS phone, tablet, and laptop. This integrated
collaboration experience works with both on premise and cloud-based collaboration architectures.

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How to use Jabber

A. Sign In
You have to sign in before using any features from Cisco Jabber. Here’s a detailed steps on how to sign in on
Cisco Jabber.

1. After the installation completed, you can open Cisco Jabber via Google Play Store (Android)/AppStore
(iOS) or application tray.

2. Read the licensing agreement and then tap Accept.

3. Swipe left twice and then tap Get Started.

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4. Tap Allow for all permissions required.

5. Tap Allow so Cisco Jabber will be able to run in the background.

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6. Fill in the corresponding field with the following format (Windows Username):
firstname[space]lastname@pwc-id.com

7. Here is the example: wawan putra@pwc-id.com and then tap Continue.

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8. Fill in your Windows password in the corresponding field and then tap Sign In.

9. If your mobile phone has fingerprint feature, it is better to have fingerprint authentication by tapping
Ok and then put your registered finger on the sensor.

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10. If this bar show-up, tap Done.

11. Tap your photo icon on the top left side of the screen to see your connection detail. Blue check mark

should present in order to use Cisco Jabber properly. If yellow triangle appears instead of blue
check mark, it means something wrong either with your internet connection or your account detail.

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B. Make a call
You can now make a call by these three easy way : search using PwC directory, call history, and dial the
number directly. Here’s a detailed steps on how to make a call using Cisco Jabber.

B1. Search using PwC directory

1. Tap search icon on the top right of Cisco Jabber home screen.

2. Type the name of the person that you want to make a call with.

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3. Tap the person that you want to make a call with.

4. Tap phone icon to make a call.

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5. Choose work number (extension).

6. Now you have to wait the person that you’ve called to answer the call.

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7. You are now connected.

Please notice that if both persons are using WiFi, your call will be automatically switch to
video call even if your call options (in Settings) is use audio only.

Furthermore, if you want to use video call using mobile data (not WiFi), both persons have to

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change their call options (in Settings) to use audio and video.

B2. Call history

1. Tap phone icon tab on Cisco Jabber home screen.

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2. Tap phone icon on the person that you want to make a call with.

3. Now you have to wait the person that you’ve called to answer the call.

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4. You are now connected.

B3. Dial the number directly

There are two ways to apply this step. First, you can dial the number directly using search icon on the
top right of Cisco Jabber home screen. Second, you can dial the number directly using call history tab.

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1. First, you can dial the number directly using search icon on the top right of Cisco Jabber home
screen.

2. Type the number that you want to call in search or call field.

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3. Tap Call

4. Second, you can dial the number directly using call history tab. Tap phone icon tab on Cisco
Jabber home screen.

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5. Tap dial number icon on the bottom right of the screen.

6. Type the number that you want to call.

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7. Tap the green phone icon on the bottom of the screen to make a call.

8. Now you have to wait the person that you’ve called to answer the call.

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9. You are now connected.

C. Chatting
You can now chat with everyone in PwC directory using Cisco Jabber. You can start personal chat and
group chat. Here’s a detailed steps on how to make a chat using Cisco Jabber.

C1. Personal chat

There are two ways to apply this step. First, you can start personal chat by using search icon on the top
right of Cisco Jabber home screen.. Second, you can start personal chat by using chat icon tab on Cisco
Jabber home screen.

1. First, you can start personal chat by using search icon on the top right of Cisco Jabber home
screen.

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2. Type the name of the person that you want to chat.

3. Tap the person that you want to chat.

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4. Second, you can start personal chat by using chat icon tab on Cisco Jabber home screen.

5. Tap chat icon on the right bottom of the screen.

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6. Type the name of the person that you want to chat in add people by name or email field.

7. Choose the person and then tap Done to start chatting.

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8. You can start chatting by typing any messages in enter message here field and send the messages
using send icon.

C2. Group chat

1. You can start group chat by using chat icon tab on Cisco Jabber home screen.

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2. Tap chat icon on the right bottom of the screen.

3. Type names of the people that you want to chat in add people by name or email field.

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4. Choose them and then tap Done to start chatting. You can also type the topic in topic field.

5. Now you have to wait until other participants accept your group chat invitation to start chatting.

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Closing Statement
For further information regarding PwC Indonesia’s Wireless Connectivity at WTC 3, please contact GTS at
60000, create a service ticket at the GTS Portal or visit us in person on the 34th Floor.

© 2018 KAP Tanudiredja, Wibisana, Rintis & Rekan. All rights reserved. PwC refers to the Indonesia
member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity.
Please see www.pwc.com/structure for further details.