ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 5: “PRESENTING A BUSINESS PROCESS IMPROVEMENT PLAN”

REGIONAL RISARALDA, CENTRO DE FORMACIÓN COMERCIO Y SERVICIOS

SERVICIO NACIONAL DE APRENDIZAJE - SENA

FICHA 2104853

APRENDIZ

CAROLA AVENDAÑO VICIOSO

avendano.carola@hotmail.com

TECNÓLOGO EN NEGOCIACIÓN INTERNACIONAL

2020-2022
 ACTIVIDAD DE APRENDIZAJE 14

Evidencia 5: “Presenting a business process improvement plan”

Cuando se hace una presentación es importante tener las ideas claras y seguir un orden
para que la audiencia pueda seguir y entender lo que usted está diciendo, por ello en esta
evidencia debe realizar un plan de mejoramiento para el proceso de gestión que evaluó en
la Evidencia 1: Dialogue “Evaluating product and service” de esta guía de aprendizaje.

Para cumplir con el propósito de esta evidencia, es importante que lea y analice
previamente el material de formación denominado Presenting and improvement plan.

1. Realice un plan de mejoramiento para el proceso de gestión que evaluó en la

evidencia 1, ya mencionada.

Plan de mejoramiento

Main objective: The implementation of Scrum is intended to increase teamwork, satisfaction of employees
and customers, allowing the team ofprocesses and quality of Tele performance Colombia face the
problemscomplexes presented in the area, while productively and creatively

They deliver the highest possible value based on respect for people, self-organization and continuous
adaptability.

Activity Objectives Strategy Goals Executio resources Respo

n nsable
s

Implement • Identify Ensure that tele With the In this • We Proce

a project the root performance implementation stage the have a ss and
and cause of quality and of the processes objective form to quality
generate a the process of s and carry depart
training difficulties analysts documentation how to out ment
process for presented increase work management, achieve consult
the entire in the work productivity, resource them are ations
team of team based on the management, defined, on an
consultants • Generate implementation capacity this online
, allowing actions by of an ISO management, taking system.
an implementi 20000-1 service level into • We
immersion ng the ISO management management, account have a
and 20000-1 system and the service reporting the Staffing
awareness service SCRUM and business organizat calculat
of the provision methodology. relationship ional or that
importance processes management of policies supervi
of these Increase ISO 20000-1 and the sors
methodolo the aims to needs of perform
gies prior productivity standardize the the on an
to this of the team work and clients. annual
initiation. of learning basis
consultants methodologies. month
by by
implementi month.
ng the
SCRUM
methodolo
gy.