Product Portfolio

Brief Overview

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 AGENDA
• Comviva Portforlio
• BSS / OSS Suite
• Mobile Lifestyle Solutions (MLS)
• Mobile Money (Mobiquity)
• Electronic Recharge (PreTUPS)
• Messaging Portfolio
• MobiLytix Suite
• UDXP
• Converged Mobile Solution
• Managed Services

2 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
OUR PORTFOLIO
Proven Digital Solutions Across The Telecom Ecosystem

Mobile Digital Customer

Financial Solutions Lifestyle Solutions Messaging Solutions Value Management

130+ Deployments, empowering 65+ Deployments globally 350+ Deployments, processing 130+ Deployments across
1Bn+ people globally • Digital Content and 1Tr+ messages annually 65+ countries
• mobiquity® Money Content Services • Enterprise Messaging Platform - Ngage • Consumer CVM
• mobiquity® Wallet • Digital SDP • A2P Messaging Monetization Solution • Retail CVM
• PayPlus • Digital Business Management • Integrated Messaging Platform - Uno • Mobile Money CVM
• PreTupsTM • Caller Ring Back Tone • Messaging Hub and Firewall • Unified Digital
• Digital Banking Experience Platform • Connected Communication Experience Platform

Mobile Converged
Data Solutions Business Solutions Managed Services Mobile Solutions

1Bn+ Hits / day in a single 800Mn+ Subscribers across 50+
deployment deployments
• Infinity Data Monetization • OSS / BSS Suite
• Sales and Distribution
• Centralized
Subscription Manager
130+ networks in around 95 countries
• Managed Customer Experience
• Managed Cloud Services
• RADAR
• Managed Financial Services
• Service Performance Insights Suite
• Robust Automated Perceptive Intelligent
Testing
100Mn+ Activations
• Automatic SIM Activation
• Charging Gateway
• Online Charging System
• Telecom Service Logic
Execution Environment
(Telecom SLEE – IN/IMS)
• Equipment Identity Register

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Comviva Internal
 BSS Suite
OVERVIEW EXPERIENCE CASE STUDY

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Digital Subscriber – Key use cases
• Providing contextual and real-time
offers to customers based on event
and location triggers, such as offering
a roaming plan when customer is
travelling
Personalized
Real-time Offers
• AI/ML based Customer Interaction
Handling.
• Partner Reach and involvement
through New channels.
Chatbot, AI
based
communication
5 © 2019 Comviva Technologies Limited. All rights reserved.
• Operators are offering zero-rating OTT
services to consumers against higher
value plans
• Partnering with OTT players to offer
subscription-based digital services
Zero-rating &
Partnership
• Enhancing customer experience by
providing uniform experience to
customers across channels of choice
Omni-channel
Customer
Engagement
Comviva Internal
• Ecommerce Experience- Operators are
offering use cases like Click to Order,
Click and Collect.
• Delivery Gamification to keep partners
and retailers involved for better SLAs.
• Digital Partner Journeys.
Digital Journeys
• Virtual healthcare, location based or
lifestyle services including retails
• On-demand information services such
as maps, travel services or restaurant
booking
New services for
subscribers
Comviva’s Digital BSS solution - Functional View
Marketing IT Administrators Product Managers Back Office Call Centre Customers IT Managers
Managers

Self-service Channels and Human Assisted Channels ( Live Chat, Chat Bot, Social Channels )
Automated Digital Digital
eShop Self-Care Web Self-Care App Social Chat Knowledge Base Chat Bot
Engagement Analytics

Micro Services Layer

Administrative Console CRM Partner CRM
Product Configuration Customer Partner
Trouble Partner
Management Management Managemen Managemen
Ticketing Services
t t
Subscription
Bulk Processing Reports Partner
Managemen Provisioning B2B Shop
Payments
t
Application Core
Interaction Product Invoicing & Rating & Inventory
Discounting
Manager Catalog Payments Charging Management

Third Party Integrations

Files SMTP URL Fwd Files Files REST

Bank Payments Payment Gateway RA / FMS

Email Servers ERP Mobile Money

6 © 2019 Comviva Technologies Limited. All rights reserved. External System & Network Elements Network
Comviva Internal
User Journeys – Out of Box

Retail Subscriber - Recharge

Brand On boarding
Mgmt
Retail Rating, Invoicing, Payments
Users & Access Control
& Collections
Mobile Number Portability
Retail Offer Management
Handling
Brand SIM , MSISDN Inventory
Partner / Dealer Mgmt
Mgmt
Retail Subscriber Order &
Subscriber Self Care Portal
Provisioning

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uCRM - Comprehensive solution with multiple benefits
Trouble Ticketing
Robust Query-Request-Complaint
system with flexibility to define flows
and escalation rules
Customer Account
Snapshot Services Management
Relevant customer information Management of services like Data and
display – Account type, SIM no., etc. VAS (activation/de-activation)

Trending calls info CDR data display Up – Sell suggestions

Real time information related to Last 3 Month CDR records for Suggestions to upgrade /
top queries being logged in a day quick redressal of subscribe plans based on
to decrease AHT queries/information fetch consumption history

CDR Collection Provisioning Customer Activation

Collection of CDRs like voice, sms, Activation, de-activation, changes on Support for Regulatory Compliant new
data from multiple nodes service profile, barring/unbarring customer service activation.
Logical Inventory
Management Reporting Notification Interface
Complete lifecycle management of Provides a heath check and analysis Send customized SMS/
8 logical
© 2019 Comviva Technologies Limited. inventory
All rights reserved. for timely action email to multiple
Comviva Internal
subscribers together
uCRM – Single Screen Flavor – Tailored for reduced AHT

Increase FTR Percent

With all the information required to
resolve the tickets , first time
resolution of tickets is increased.

Reduced AHT
Top Calls from the last day based on
location , upfront display of balance
etc. minimize the clicks and hence AHT.

Collation of all Info on

Landing Page
Enables a complete view of
subscribers information on main
screen.

9 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
 uCRM – Performance metrics
Industry Mahindra
USP Benchmark Comviva

Industry best AHT of 117 sec. For over 200 Mn+

subscriber base call centre Average Handling
246 117
Platform currently handling 20% of Unique sub. Base in Time(in sec)
Africa
Scalable
Experience in Handling 220 Mn + subscribers in single First Call Resolution
81% 95%
deployment.
System Scalable to handle more than 1.5 Bn+ CDRs per
day.
Support
Experience in Handling Operator Requirements in Asia, Cases Under
12% 5%
Africa and LATAM resolution

Huge Market Presence in Africa to leverage from market

experience
Config
Integration experience Major network nodes exist today Learning curve Ramp
3 2
in GSM or 4G/LTE space up(in months)

Faster time to market due to matured product

10 © 2019 Comviva Technologies Limited. All rights reserved.

Figures from standard reports
Comviva Internal
End – to – End Service Order Management
Order Capture Negotiation Integration
Captures orders from various Validation of received order in Ease of integration at
North Bound applications on a terms clients, request Northbound and southbound.
number of interfaces i.e. parameters.
SOAP/USSD etc. Tracking
Orchestration

Based on the order received from the End to end order tracking
Client, order will be orchestrated as
per workflow created in system.
Synchronous-Asynchronous Service
Approvals Order Lifecycle
Provisioning
Automatic alerts to all the stake Complete order lifecycle is System is capable to Synchronous
owners for those service requests maintained by the system and Asynchronous mode of
in which any kind of approval is from Order received till Order provisioning.
required. Completeness.
Single & Bulk
Fallout Management Notification Interface
Provisioning
System provide support for System is capable of re- Send customized SMS/ email to
provisioning of the services scheduling as well as doing roll clients/subscriber on service
one by one as well as using a back of the service provisioning as well as for
11 bulk file.
© 2019 Comviva Technologies Limited. All rights reserved.
service failure alerts.
Comviva Internal
Provisions and manages orders with ease

Order Decomposition Order Orchestration Order Fallout Order Status Management

 capable of taking input from  System allows creating the order  supports checks and validation of  On-demand order status visibility
any order capture system workflow through drag and drop input (during the order capture process) for all communication channels
(Upstream Node) via different mechanism using a graphical user against real-time information. across order lifecycle.
interfaces such as Web Based interface. It allows defining input, output
interface, USSD Based interface, and validation criteria for every step.
 Catch exceptions during order  Tracking/Monitoring of
IVR Based interface.
workflow and call alternative workflow / the progression of an order
 Order authentication/ systems to keep it going. workflow across its
 Allows to set re-push steps or decide
authorization next steps based on response activities/stages is available.
received from network node  System is capable enough to recover
in short time frame and accordingly start
 Pre-Order for
executing orders from their hold state.
future dates.

12 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
 Case Study – Telkom Kenya
Boosting efficiency with iPACS
Components deployed – CRM, POS , Billing & SnD

A discoverer market with 78% market

MULTIPLE SYSTEMS

LIMITATIONS OF INCUMBENT
penetration.
The operator was using different platforms for Recharge,
CRM, POS ,OMS and others. The lack of synergy between
MARKET SCENARIO

different systems was leading to operational inefficiencies.

LEGACY SYSTEMS
Stiff competition to stay within reach of
customers through own/partner stores.
LONG TIME TO MARKET
The incumbent solution lacked flexibility to configure new
products and campaigns quickly for targeted audience. This
impacted the operator’s ability to fight competition by
Predominantly Prepaid –with 97% of quickly launching new promotions.
connection as prepaid which makes frequent
visits to shops for top-ups .
LACK OF GROUND LEVEL VISIBILITY
The legacy system was unable to provide real-time view of
sales at a per distributor/retailer level .The operator was
Need of the market: Good consumer experience, unable to track FOS who were making sales in areas of
customer acquisition in rural areas and user other FOS.
retention are important to sustain.
13 © 2019 Comviva Technologies Limited. All rights reserved.
Comviva Internal
Addressing the Challenges with Our Solution

MODULAR Feature Enhancement SCALABLE

iPACS modular structure makes it Effective Inventory management costs and iPACS architecture makes it
possible to launch/incorporate availability drives loyalty/top line growth. vertically as well as horizontally
changes on the go without affecting Create and manage multi-tier distribution scalable.
existing operations. network. Provision and manage sales Channels.

INTUTIVE Eliminate Frauds Unified System

Increase in revenue recognition by Replaced out POS solutions for 5
HTML5 based UI is intuitive in
significantly reducing fraudulent different systems that were being
nature making it easier to learn
shop to shop transfers and order used for sales reducing to Unified
and operate for the executives.
failure . receipting of Sales.

14 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
 Lifestyle Solutions (MLS)
OVERVIEW EXPERIENCE CASE STUDY

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Lifestyle Solution Portfolio
DSDP

Digital Business
Management
• CRBT
Digital Services • Music / Video / Gaming Portal

• MCA / Reverse MCA

Call Completion Suite • Voice SMS / Voice Mail

• Beep Call Service / Ring Me

No Balance Suite • USSD Call Back
• Collect Call / Sponsored Call

16 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Digital Service Delivery Platform (DSDP)
– Platform Architecture
Call SMS/USSD Third Party
CRBT Infotainment
Management
Video Apps
Text Apps Service’s

Role Based Access Interface

Brand Service API Profiling and Device

Third parties System

NLP Chat Bot
Management Management Management RE Management
DSDP2.0

Report Content Unified Web Smart Device

SMS Gateway OAM
Management Management Interface Integration
Fraud IVR Partner Service
AI Capabilities Live Broadcast
Management Management Management Creation
Network Nodes communication
Media and Signaling Third Party communication layer
layer

Signaling Media SMSC Billing HLR NMS

Operator Network Components

17 © 2019 Comviva Technologies Limited. All rights reserved.
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Digital Business Management

Delivered over

850%+
Revenue Growth

through Biz Ops Management

Over

45%+
penetration

…in one of our projects

18 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Digital Services - CRBT
Subscriber’s Features
Ringtone & USSD
Shuffle Fixed Albums Tailor Tone AdRBT Reverse RBT Social RBT
RBT Sync Multimodal

Conditional App Virtual

Juke Box Karaoke RBT Status RBT Name Tunes Star2Copy
RBT Integration Number

Dynamic Corporate IVR Shop Care Website &

Group RBT Gift Tones Referral RBT
Album RBT Multimodal Interface Self-care

Platform’s Features
Prompt
Advance Cross
Flexible Billing Tone Pricing Multiple SMS Viral SMS Vendor GUI Management
Rental Operator RBT
GUI
Prepaid &
Partner Partner N+1 XML API SIP
Postpaid Voice Search PR + DR
Interface Reports Architecture Integration Integration
Charging
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Digital Services – Music / Video Portal
Audio / Video Streaming & Download

video content display Subscription

Home Notification
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Digital Services – Music / Video Portal …..Contd.
Flexible Pricing
Present compelling pricing propositions for the mobile users.

Unitel Business Pricing rules Cross bundling offer

Operations team Admin Settings
1 2 3 4
The business team Operations team Configures for a Exercise yields in A% extra
in Unitel, wants to opens the Pricing 50% discount for penetration in target audience
promote a new Rules Admin first month +
music service settings. + B% jump in service rental
100% extra free +
usage in 2nd paid C% jump in usage.
month .

Free content for X

OpCo or market Cross bundling with
Try before buying days before charging Happy Hours
based pricing rules offer
begins

Salient Customized pricing Viral or referral Content freebies Dormant base

Features Buy X get Y free
options promotions with paid service promotion

Configurable GUI based pricing Freebies upon

Content Bundling Time based pricing
21 discounts
© 2019 Comviva Technologies Limited. All rights reserved. configuration gifting
Comviva Internal
Digital Services – Content Availability

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Call Completion Suite
Allows operator to capture revenues from incomplete calls and stimulate network
usage by increasing the rate of call completion

Missed Call
Alerts
Notify-Me
Voicemail (Reverse
MCA)

Visual
Voicemail Call Voice-MCA
Completion
Suite

Monetize Unanswered Calls

Increases Call Through Voice Mails deposited for unanswered calls
Completion
Improves call back Through call attempts made on receiving MCA /Notify Me alerts
23
opportunities
© 2019 Comviva Technologies Limited. All rights reserved.
Comviva Internal
No Balance Suite

Realizes revenue from calls failing due to insufficient balance with the Calling Subscriber

No Balance Suite
Ring ME USSD call Back
Intimates the terminating party about the failed call attempt Allows subscribers to request for a call back

Collect Call Sponsored Call

Allow Subscribers to make free calls in return for Promotions
Lets the terminating party pay for the call instead of the caller
played to the them

Monetize Incomplete Calls

Increases Call
Completion Allow subscribers to make calls even with insufficient balance
Improves call back
opportunities Through call backs made on receiving RingME alerts
24 © 2019 Comviva Technologies Limited. All rights reserved.
Comviva Internal
Case Study # 1
Growing content business for a leading telecom service provider with digital
aggregation platform
Business Need
With the aim to grow its content business , the telecom provider wanted more focus on the customer’s content needs, Geography : Middle East
divesting itself from the day to day operational requirements. It wanted a partner capable of managing the overall
Industry : Telecom
ecosystem, enhance visibility, reduce churn and increase revenue from existing content services.
Client : One of the leading global Telecom
The Solution providers providing converged integrated fixed
line, mobile , internet and digital TV solutions
Team Comviva leveraged its digital aggregation platform for gaining a deeper understanding and insights into
consumer behavior, which allowed it to design, deliver, manage and refine service propositions and promotions Solution : MLS Digital Business Management
for the telecom provider. (DBM) Platform

Key Benefits
• Helped in managing the entire content ecosystem for the operator
• Onboarding content partners catering to multiple genres and ethnicities
• Helping in the segmentation, pricing and promotion of services
• ARPU increased by 63%
• The number of successful charging increased by 21%
• Customer complaints reduced by 17%
• Reduction in voluntary churn by 19%

© 2019 Comviva Technologies Limited Comviva Internal

Case Study # 2
Driving data usage and creating new digital users for a leading telecom
provider with live streaming of FIFA World Cup
Business Need
With the aim of driving data usage , and onboarding new digital users , the telecom provider wanted to provide live Geography : South East Asia
streaming of the FIFA world cup through its self care app. This was a challenging task, as the operator had not
undertaken a project of this nature and complexity before. Moreover, it wanted the platform to go live in 14 days, without Industry : Telecom
compromising on the quality of viewing experience.
Client : One of the leading Telecom Service
providers
Solution : Digital Business Management (DBM)
The Solution Platform

Comviva’s live Content broadcasting module, which is a part of its Digital Business Management (DBM) platform,
allowed the client to stream the sporting event on its app. The DBM platform collected feed from the broadcaster and
streamed it live through the self-care app. The entire solution platform was up and running in 14 days, providing
compatibility with multiple device formats and viewing resolutions for best-in-class viewing experience.

Key Benefits

• Incremental 500 TB of data streamed during the event that extended for about a month
• Average data per consumer increased by 47%
• Operator’s ARPU increases by 24%
• The event helped the operator to increase traction of its self-care app

© 2019 Comviva Technologies Limited Comviva Internal

 Mobile Money (Mobiquity)
OVERVIEW EXPERIENCE CASE STUDY

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Comviva Internal
Mobiquity®: complete offering
Driving speed and convenience of
making payments
MOBIQUITY® Secure mobile wallet with payments,
CONSUMERS

AFFLUENT WALLET couponing, loyalty and ticketing integration

NFC, QR, BLE and HCE for
MOBIQUITY® smart phone based payments
MASS MARKET MONEY/WALLET

Electronification of Cash
UNDER-SERVED MOBIQUITY®
UNDER-BANKED MONEY Driving Financial Inclusion

Domestic/International Remittance

Use of Mobile App, USSD, SMS and IVR

Target Segments
MERCHANTS
Product Offerings mobiquity® PayPLUS
Driving easier digital payment acceptance for merchants

Comviva Internal
Mobiquity®: Exhaustive use-cases
Most Comprehensive Mobile wallet solution available in the Industry Today
CUSTOMER ON-BOARDING & LIFECYCLE
TRANSFERS
MANAGEMENT
• Self and Agent Assisted Transfers
• Self & Agent Assisted
• Domestic Transfers
• Comprehensive registration types (Mobile
- Send Money to Registered/Un-registered
Number, Email ID)
- Request Money
• Bulk Registration
• International Remittances – Inward, Outward
• Registration using National ID Database
• G2P and P2G Payment
KYC and No-KYC Status basis National Database
• B2P and B2B Payments
• Grade Management
• Multiple Wallets
• Referrals & Cashbacks
• Interoperability
• Consumer App PAYMENTS AND TECHNOLOGY
PARTNER MANAGEMENT • Utility bill payments/e-recharge
(AGENT/MERCHANT/ENTERPRISES) • Instore payments using NFC and QR
• Web/App payments
• Managing N x M Hierarchy
• NFC for P2P payments
• Grade Management
• Mobile Ticketing
• Multiple Wallet
• Auto Debit & Standing Instructions
• Roles & Responsibility
• Biller Management
• Offline/Online Merchants
• Offer Management System COMPREHENSIVE ADMIN MODULE
• Agent & Merchant App • Basic AML using Limits and Threshold
• Group/Role Management
FUNDING OF E-WALLET ACCOUNT & CASH OUT • Grade Management
• Bank Account • Pricing Engine
• Cards – Debit/Credit • Reporting Module
• CDM/ATM/Kiosk • EIG/API Manager
• Agents Targeted Segment: Primary Access Medium:
Banked/Unbanked and Mobile App/Web/USSD IVR/SMS
Underbanked

29 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Case Study # 1
Driving mobile money adoption for a leading telecom provider with mobile
money interoperability platform
Business Need
With the growing popularity of mobile money service, one of the leading global telecom providers in Africa wanted to
streamline services through interoperability agreements with other operators. The client wanted to reduce costs by reducing Geography : Africa
cash out commissions while providing secured and convenient services to customers during cross net transactions.
Industry : Telecom
Client : One of the leading telecom services
The Solution provider in Africa
Solution : mobiquity® Money
Comviva mobiquity® Money Platform helped the client to offer interoperable services with other mobile money providers in
an efficient manner. It allowed consumers to securely send & receive money from Airtel Money wallets to other key platforms
like Tigo Pesa, Ezy Pesa and M-Pesa wallets.

Key Benefits

• Provided convenience to consumers by allowing them to transfer money across different wallets
• Helps service provider to save on commission cost
• Powering interoperability transactions in excess of $16 million per month

© 2019 Comviva Technologies Limited Comviva Internal

Case Study # 2
Growing mobile money ecosystem for one of the leading telecom providers
with micro loan opportunity
Business Need

With the goal of growing its ecosystem of mobile money users even further, one of the leading telecom provider aimed at
Geography : Africa
targeting the mid and low income segment with micro loan services that were affordable and easy to access. The client
sought best in class processes and regulatory compliance for the new services. Industry : Telecom
Client : One of the leading telecom Services
The Solution provider in Africa
Comviva mobiquity® Money platform provided a comprehensive micro loan service for the financially excluded which
Solution : mobiquity® Money
allowed them to apply and receive loans on the mobile without any documentation need. Once the loan amount was
authorized, the amount was credited to the user’s mobile money account. When the loan amount became due, the amount
along-with interest would be automatically debited from borrower’s mobile money account.

Key Benefits

• Enabled client to serve financially excluded consumer by providing them loans without any documentation.
• Over two million customers availed the micro loan from the telecom operator facilitating loans worth $ 60million annually
• Integrated technology platform for end to end management of micro loans from disbursement to repayment
• Empowered the client to leverage the ubiquity of mobile phones to drive financial services in a country where financial
institutions are scarce and helped define a clear roadmap for deploying micro-loan services in underdeveloped countries

© 2019 Comviva Technologies Limited Comviva Internal

Case Study # 3
Driving mobile money transactions for a leading telecom provider in Africa
through secure contactless merchant payments
Business Need
To spur growth in mobile money usage beyond the usual P2P and bill payments, one of the leading Telecom providers in Africa
targeted contactless merchant payments as the next growth lever. Considering small smartphone penetration and limited Geography : Africa
infrastructure in the country, a low cost, flexible and device agnostic platform was needed to drive merchant payments. Industry : Telecom
Client : One of the leading telecom service
The Solution provider in Africa

Team Comviva provided a customized closed loop merchant payment solution powered by the mobiquity® Money platform
Solution: mobiquity® Money
that combined the robustness of mobile money and the convenience of NFC Tap & Pay. The consumers were provided with a
NFC card linked to their mobile money account while the merchants were provided with a low cost mobile POS for receiving
payments. This was the first instance of a Closed loop NFC payment solution in Africa that linked NFC card to customer’s
mobile money ; a workaround for the low smartphone penetration

Key Benefits
• Enables merchant by providing low cost NFC POS
• NFC Card linked provides The service is used in supermarkets, bars, retailer shops, fuel
stations and pharmacies
• The service is used by over 2500 merchants in the country

© 2019 Comviva Technologies Limited Comviva Internal

 Electronic Recharge (PreTUPS)
OVERVIEW EXPERIENCE CASE STUDY

33 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
PreTUPS™: World’s largest electronic recharge and prepaid
account management solution
Facilitates mobile recharge for 12% of the world’s population One in every 4th recharge transaction globally happens on PreTUPS™

Deployed by 66 operators in 50 countries globally Powers electronic recharge for one in every 5th person who
uses a prepaid connection

Powers e-recharge for over 1 bn mobile Successfully integrated with all major IN platforms
subscriptions globally

Processes over 27 bn transactions annually Have achieved more than 25 replacements globally

Handles recharge for over 185 mn subscribers in Registers an average 99.99% uptime across deployments
a single network

Supports 1.8 mn retailers in the largest deployment PreTUPS™ has presence in 15% of telecom groups globally

Handles over 10 million transactions per day in multiple One in every 5th country in the world has a PreTUPS™ deployment
deployments

34 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
PreTUPS
A power packed package that keeps operators ahead of growing business targets and evolving customer needs

Improves bottom Enhances user

line growth Optimizes costs experience
by by by
enabling efficient automating voucher providing apps for
distribution & management retailers and
sales customers
management Facilitates
Delivers integrated
convenience to Augments
experience
customers revenue
by
by by
offering freedom facilitating value-added retailing multiple service
of choice – assisted services for customers (mobile, fixed line,
or self recharge internet, pay-TV) via a
single platform

35 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
PreTUPS – An Integrated Channel Architecture
The power of PreTUPS is in its basics. The solution’s channel architecture is designed as a seamless system that
unifies service providers, services and access channels

Service providers
Mobile Fixed-line Pay TV Internet

Assisted Recharge Self recharge Value added service

• Web based recharge • SOS Credit • Private recharge

Services • Electronic recharge • Social recharge • Int. Recharge
• Physical voucher recharge • App based recharge
• Auto/scheduled recharge • Top Me Up • Bill payments
• ATM/Kiosk based recharge • P2P transfer • VAS retailing
• Gift recharge

Access channels
USSD/ SMS STK IVR App WAP Web ATM Kiosk

36 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
PreTUPS – Modular Architecture
Third Party System Integration

Core Banking Payment Postpaid bill System Utility bill VAS System
IN CRM
System Network System

Services
Payment Third party system integration module
Recharge
Instruments
Distribution
Operations & Alarm Bill Payment
Network Core engine
Management
Management
Payment
Bank Account
module P2P Balance
Security
Reporting Loyalty Management Transfer
Management

Debit/Credit Cards VAS Retailing

Adaptor Layer
Voucher
management
Multiple Access Mechanisms

37 USSD
© 2019 Comviva Technologies Limited. All rights reserved. SMS STK IVR WAP Web POS ATM
Comviva Internal
Case Study
Reducing female gender gap in mobile access and usage for a leading telecom
service provider with private recharge solution
Business Need
With the aim of reducing the existing gender gap in mobile access and usage , the telecom service provider
wanted to ensure a safer recharge experience for women . It identified security loopholes in its existing retail Geography : South Asia
recharge systems as a potential risk because it compromised the women’s identity and made them vulnerable to
harassment calls.
Industry : Telecom
Client : One of the leading global Telecom
The Solution providers
Comvia PreTUPS™ electronic recharge solution provided the backbone for Private Recharge service for safer
recharges. It allowed the women customers to recharge their prepaid mobile connection at any retail outlet without Solution : MFS PreTUPS electronic recharge
revealing their mobile number. The service generated an alias in place of the actual number, at the time of recharge,
which played a big role in stopping call harassment.

Key Benefits
• First and only service globally that addresses basic concern of maintaining secrecy of female’s mobile-number
during recharge.
• Reports generated for channel-users show alias instead of customer’s actual mobile-number, ensuring complete
secrecy.

© 2019 Comviva Technologies Limited Comviva Internal

 Messaging Portfolio
OVERVIEW EXPERIENCE CASE STUDY

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Comviva Internal
Messaging Portfolio
Infrastructure Messaging
Consolidation Monetization

Uno Messaging Ngage Messaging Infinity Data

Platform Platform Monetization Platform

Messaging
Messaging Hub
Firewall

3 pillars of MBS portfolio is: Infrastructure, Messaging Monetization and Data Monetization
MBS will focus building new products in the non-telco space with Ngage Direct-To-Enterprise solution

Comviva Internal
UNO – A Comprehensive Messaging Platform

Easily pluggable Add-on Unique Floating license for

modules Highly scalable, NFV ready Just-in-time Capacity
(Firewall, DND, LEAP) messaging platform Management

Reduces Software Costs Reduces time to market of new

Reduces power and space Reduces Infrastructure by 40%* with dynamic
costs by over 20%* costs by 40%* services by 40%*
floating license

SMS USSD MMS WAP Voicemail RCS

Comviva Internal
41
NGAGE – Enterprise Messaging Platform
An omni-channel Mobile Engagement Solution that enables Enterprises to engage with their customers
at the point of need, with the right context and channel, delivering a compelling experience

Enable self on-boarding, purchase Segmentation and Analytics

plans, create campaigns and manage to help enterprises target
quota and policies subscribers better

NGAGE
MESSAGING PLATFORM

Increase customer loyalty through improved

use cases on customer engagement

Comviva Internal
Channel Mix for a Truly Omni-Channel Experience

Omni channel experience

OPERATORS ENTERPRISES

Conventional Channels New Age Channels

SMS MMS USSD SAT Push IVR Email Social App Push Chatbot RCS
Media

The right channel mix could be used to influence the customer buyer journey from
pre-acquisition to post acquisition, to retention and advocacy

Comviva Internal
Messaging Firewall
Grey route blocking Anti-spam Phishing detection
MESSAGING
FIREWALL SIM box detection Subscriber based control

Malware control Spoof control Flood control

BUSINESS
Audit and assessment Enterprise partnership
CONSULTING AND
OPERATIONS
Threat management Revenue assurance

PROTECT ARREST REVENUE MONETIZE A2P

SUBSCRIBERS LEAKAGE TRAFFIC
from threats of spam, by detecting and blocking with hassle-free enterprise
spoof and messaging messages on grey routes integration and improved
scams time to market

Comviva Internal
Case Study # 1
Driving enterprise messaging business for a leading telecom service
provider with enterprise messaging platform
Business Need
With the aim of catering to the growing demand for enterprise messaging in Middle East, the telecom provider was Geography : Middle East
looking for a world class, highly available, highly redundant platform for enterprise on-boarding, reducing time to market,
and creating and managing different message types and address new segments to create additional revenue streams. Industry : Telecom
Client : One of the leading global Telecom
The Solution providers providing converged integrated fixed
line, mobile , internet and digital TV solutions
Comviva’s Ngage platform helped in simplifying on-boarding of enterprise customers. It provided end to end service which
included enterprise on-boarding, quota allocation, message designing, execution and delivery, campaign analysis and Solution : Ngage Enterprise Messaging Platform
reporting. Its cloud based, multi-tenant architecture allowed multiple partners to manage their services in isolation. It
enabled multiple advanced usage cases based on location, category and contact policies.

Key Benefits

• Over $10 Billion A2P SMS transactions in a year

• Estimated revenue contribution of $10 Million a year
• Allowed the operator to provision 1Million located based messages during special occasions

© 2019 Comviva Technologies Limited Comviva Internal

Case Study # 2
Enabling A2P Monetization for a leading telecom service provider through
grey route visibility
Business Need
Geography: Africa
A leading African telecom service provider was losing millions of dollars in revenues to A2P messages terminated illegally
on its network. It had no visibility on the type of messages flowing through its network, affecting its ability to block Industry : Telecom
unsolicited commercial communications (UCC) that were becoming a major cause of customer dissatisfaction leading
customer churn. The decrease in A2P revenues was also becoming a cause for concern as the telecom service provider Profile: One of the leading telecom providers
needed to realize new streams of revenue with voice and P2P messaging revenues in free fall. with operations in 15 countries
Solution: Messaging Firewall Solution
The Solution
Since the problem impacted revenues as well as brand image, the solution had to be comprehensive. In the first stage,
Comviva provided its business consultancy service which involved analyzing all messages terminating on the network. Once
the brands sending the messages were identified, Comviva discussed the potential of monetizing the traffic with the
telecom service provider. In the second phase, Comviva provided a SMS firewall to control the flow of messages on the
network. Messages which were part of the listed brands and originated from legitimate sources were allowed to pass while
messages which were part of the listed brands but originating from unknown sources were blocked.

Key Benefits
• Helped the telecom service provider to add new enterprise customers and aggregators
• Helped the telecom service provider to grow revenues by 10X 24 hours from go live
• 80% reduction in customer complaints as the telecom service provider succeeded in blocking UCC messages
• Improved operator’s brand image by removing malicious content from the network

© 2019 Comviva Technologies Limited Comviva Internal

 MobiLytix Suite
OVERVIEW EXPERIENCE CASE STUDY

47 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Advanced Machine Learning Based Customer
Value Management for CSPs and DSPs MobiLytix enables large scale data fusion and advanced AI modelling
capabilities, with decisioning models executed seamlessly in real time or batch
mode through MobiLytix Real Time Marketing.

Real Time Contextual AI Driven

Data Fusion Hub
Powered By Connect all data and all kinds of
data at one place

Be Relevant. At the Right time. Every time.

Data Science Capability AI Workbench
Team of experts to help customers Rapid model development through the
monetize their data AI Studio intuitive interface
• Drive Customer Lifetime Value
• Increase Revenue
• Accelerate Usage Model Deployment & Serving Research, Build and Collaborate
Seamless execution through the Develop, review, collaborate and publish AI
• Engage Real Time MobiLytix Real Time Platform models & make available to the organisation

Comviva Internal
Inside MobiLytix TM
Achieving the Right Decisions and Executing at the Right Time

“Micro Analytics”
The Combination of Deep Customer Insights with Real-Time Execution Capabilities

Behavioural DNA™ Real-Time Decisioning AI at Scale

MobiLytix Real-time
Business Logic Enterprise AI
Platform
+

Data Platform

Decisions made after the fact have lost most of their value!

Comviva Internal
Architected for Real Time Marketing
Machine Learning Driven Real-time Decisioning App
UDXP
SMS
for DSPs & CSPs Marketing Resource
Management USSD
CVM OPs Online

Middleware CSR
Systems Real-Time Processing IVR
Chatbot
KAFKA
Billing Inbound Communication Channels

Use Case

APIs
PCRF Management Inbound Request Manager IVR App

Data Ingestion
Device/IMEI
Data Stream SMS Online Ad

PlugIns
Event Offer Workflow Serving
USSD
Detection Allocation Execution Social
BTS

Event Rules & Steps, CSR Online

OTA Detection Modelling, Actions,
Rules Experiments Responses MMS Email

Other BSS Systems Communication Channels

In-Memory Database Product Bundles

Real Time
In-Memory Real-Time
Model Execution Behavioural BDNA Network Rewards

Model Machine
DNA™ Loyalty Points
Execution Learning Batch BDNA (Master) Alert &
3rd Party Rewards
Analytical Database Monitoring
Model Design
Files & Connectors

Data Data
Fulfilment
DWH
Exploration Acquisition BDNA Control Group Usage & Revenue
Feature Model Generation Management
ETL

Simulation 3rd Party Program Validity

Engineering Development
Other Source
Datamart
Generation Content Use Case History 3rd Party Fulfillment Notification
systems Model Model
Evaluation Deployment
Purging & $ Balance Query
Batch Archiving Drop-Offs Application Logs Exploration
Other APIs
Contextual Analytics
Comviva Internal
The MobiLytix TM Portfolio
The MobiLytix Portfolio is an Integrated Suite Supporting Consumer, Retail and Mobile Money CVM to
Provide an Encompassing CVM Solution for CSPs and DSPs

Consumer Retail Mobile Money

CVM CVM CVM

MobiLytix™ Real Time Marketing MobiLytix™ IRIS MobiLytix™ CEDP

MobiLytix™ Customer Loyalty
Modules
MobiLytix™ Interactive End of Call
Notification (iEOCN)
Incremental Revenue through Customer Engagement for Digital
Incremental Sales Payments
MobiLytix™ Retailer Loyalty
MobiLytix™ Flexi-Coupon
MobiLytix™ AI at Scale
Powered by Number Theory

Unified Digital Experience Platform (UDXP)

Managed Marketing Operations

Services
Data Monetisation Services

Comviva Internal
Case Study
Driving revenue and channel engagement for one of the leading global telecom providers
through advanced retail analytics
Business Need
With voice and messaging revenues declining rapidly, Cameroon’s leading telecom service provider identified Value Added
Service (VAS) as the next growth lever for increasing its market share and revenues. Since most customer interactions in
Geography : Africa
emerging markets happen at the retailer POS, the telecom provider wanted to drive VAS revenues by recommending targeted Industry : Telecom
offers aligned to retailer and customer personas.
Client : One of the leading global telecom
service providers
The Solution
Solution : MobiLytix™ IRIS
Comviva helped with an advanced analytics retailer engagement platform named MobiLytix™ IRIS across 11,000 retailer
stores in Cameroon. The solution ensures that the retailer and customer recharge journeys are in sync and enables
engagement between retailers and users around activities pertaining to usage and retention. This provides a win-win
proposition where the customer is able to avail the best offers, retailer gain commissions and the telecom provider
leverages the best upgrade value.

Key Benefits

• Quick roll out with the platform successfully engaging 100 percent of the targeted audience
right from the first day of launch
• VAS recharge revenue increased by more than 50%
• Agile management of offer campaigns as the operator was able to drive VAS offers with higher
involvement of retailers for VAS sales
• Enhanced product awareness of VAS offers at retailer’s fingertips

© 2019 Comviva Technologies Limited Comviva Internal

 UDXP
OVERVIEW EXPERIENCE CASE STUDY

53 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
THE VALUE OFFERED BY A DIGITAL SERVICE PLATFORM
Ensures a unified customer experience, whilst delivering an intuitive, contextual and engaging omni-channel experience

COMVIVA’s DIGITAL ACCELERATORS ENABLE MULTIPLE KEY ELEMENTS OF THE

DIGITAL TRANSFORMATION JOURNEY
Network technology and infrastructure

PRODUCTS AND SERVICES

FULFILLMENT ASSURANCE AND BILLING  Digital innovation

 Product experience
 Simulation tools
CUSTOMER INTERFACE (OPERATIONS)  Self-Service  Automated feedback
 Account management  Demand assessment
 Omni-channel enablement  Integrated systems  Product catalogue
Talent and culture  Integrated billing systems  Dynamic pricing
 Digital acquisition
 CLC management  Digitized portfolio management  Integration of M&A
 Dynamic pricing  Customer self assurance
Partner and ecosystem
 Digital marketing
 Brand monitoring
Enterprise technology  Social listening
 Big data analytics

Devices

Regulations

Comviva Internal
 COMVIVA – FUNCTIONAL DIGITAL ARCHITECTURE
The layered digital architecture separates “Digital Experience/Presentation” layer with underlying core capabilities.

Self-service Channels and

Activation Portal Self-Care Web Self-Care App Social Chat Knowledge Base Chat Bot
CONSUMER Human Assisted
TOUCHPOINT Channels ( Live Chat, Chat Bot, Automated
Digital
Social Channels ) Digital
Analytics
Engagement

Microservices, Business Process Orchestration, 3rd Party Integration

DIGITAL SERVICES, & API Management
PROCESS & API LAYER Process Orchestration &
Microservices API Management
Integration

CAMPGAIN
Product Payment Voucher
MANAGETMENT, Integration
MNP Charging Tax Receipt Management
BI / Reporting Single Sign On
Catalog
DIGITAL CORE PROMOTIONS
CAPABILITIES AND LOYALTY
Order Inventory Financial Notification Operations –
CRM MANAGEMENT Policy Control
Reporting
Roaming
Management MVNO Portal
Management Management
SYSTEM

Existing Capability & MSC SMSC MMSC SGSN GGSN HLR VAS …
Network

Comviva Internal
UDXP : DELIVERING GOOD TO GREAT SELFCARE EXPERIENCE

UNIFIED OMNI CHANNEL ENGAGEMENT

Always on most convenient digital touch point for higher engagement
even if the customer is on desktop, tablet, mobile, smart gear or on
legacy channel.

ENABLING GUIDED EXPERIENCE

With real time usage parameters enable Guided Experience for your
customers to ensure business goal completion.

CATERING TO CUSTOMER 2.0 NEEDS

Consolidate digital services for your consumers, resulting in higher
customer retention and operational efficiency with cost benefits.

FASTER REVENUE REALISATION

Well targeted personalized offers in context to customers location,
usage behavior or spend pattern. Highly personalized offers results in
faster revenue goal conversions

Comviva Internal
SELFCARE EVOLUTION WITH UDXP

DIGITAL INTEGRATION MAP

CRM

OSS/BSS

API CONSOLIDATION UNIFIED DIGITAL REAL TIME OFFERS

PRODUCT
CATALOGUE FRONT END STRAETGY

API Market place to enable data UX Refresh Mobilityx Upgrade to offer real
ingestion & services development Digital Analytics time offers generated based on AI
BILLING
UDXP’s SIL layer : being on- Content Authoring / ML and mapped to consumer
CAMPGAINS +
premises takes care of regulatory VAS Management segmentation
LOYALTY compliances. From TCO
Omni perspective we are CAPEX based,
Channel not usage based.
Journey

OTT & VAS

DIGITAL CRM OTT & VAS DIGITAL WALLET

WALLET

CAMPGAIN MGR. CRM & BILLING PRODUCT CATALOGUE

E-Comm INTEGRATIONS
Marketplace

REQUIRED AVAILABLE
Comviva Internal
Case Study
Driving customer service and VAS revenues for a leading telecom service
provider with omni-channel self-care platform
Business Need
With the aim of driving a strong and enduring relationship with the country’s growing base of smartphone users, the
telecom provider wanted to provide best in class customer service while reducing cost of serving its customers. Geography: Africa
Therefore, the operator wanted to drive omni-channel of communication, powered by web and app, providing customers
Industry: Telecom
with a single consolidated service view, on their mobile, anytime, anywhere, enabling them to self-service on the go
while reducing costs and gaining VAS revenues. Client: One of the leading telecom operators
established in April 1999.
Solution: UDXP
The Solution
Comviva’s UDXP platform allowed the operator to provide customers with an always-on, omni-channel engagement
channel, on its self care app, allowing them to complete any task with a click instead of a call, like checking their account
status, changing plans, making payments, raising tickets quickly and without any hassles of waiting in a queue.

Key Benefits
• Provided one stop shop for services and queries
• Catered to 4 million subscribers
• Improved penetration of VAS services
• Provides more than 60 functionalities
• Powers over 30 API integrations
• Followed TM forum standards
© 2019 Comviva Technologies Limited Comviva Internal
 Converged Mobile Solutions
OVERVIEW EXPERIENCE CASE STUDY

59 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Automatic SIM Activation / Dynamic SIM Allocation
Maximizes Opco’s investment Flexible and Interactive

Interactive Multiple Activation

Stock Licenses Numbering Costs process devices anywhere

 Optimizes numbering ranges and offers a constant stock of  Enables activation without geographic
numbers, increasing the carrier’s profit by paying just for the limitations, on various devices and through
activated lines. multiple channels.

 Manages the provisioning process to save time and avoid human  Allows to register the mobile line independently
errors. from the activation area.
 Activate in seconds to optimize user’s time and call center’s
expenses.  Supports geographical zone (white & black lists)
and activation time bands not depending on the
operator’s working hours.
Comviva Internal
Equipment Identity Register

Strategic fraud control to prevent use of stolen and fake devices in the network

Fake devices Retail stores IMEI tracking

 To prevent use of stolen and fake devices in the network.

 To minimize fraud.
 To detect and track cloned IMEI.
 To track IMEI. Comviva Internal
Telecom Service Logic Execution Environment (TSLEE)
Service Layer Integration

Comviva Internal
All-in-One Core Solution
Convergent Services for IMS, 3G, 2G

Prepaid: A comprehensive service for controlling VPN: Implements virtual private network services for enterprises. Number Translation: Allows companies to have unified access numbers, free phone numbers and
and charging calls, messages, data and applications. premium rate numbers.

Yield Zone: Provides discounts depending on network load, Pay4Me: Allows a prepaid subscriber to request a collected Home Zone: Provides discounts depending on location. VoLTE: Manages, controls
location or date. call. and charges calls over LTE.
Comviva Internal
Telecom SLEE

EXPERIENCE TIME TO MARKET

More than 20 deployments Telecom SLEE offers a complete set of designing
offering services to more than and validation tools, accelerating the
280 million subscribers. deployment of new services.

EASY INTEGRATION CUSTOMIZABLE

Most standard protocols, Able to easily customize protocols like
Diameter and Web Services to meet
including 2G, 3G, LTE and IT.
Telecom operator’s specific needs.
SLEE
FUTURE READY COMPREHENSIVE
Supports 4G/LTE/IMS protocols, The platform can run services like Prepaid,
guaranteeing operators investment VPN, Home Zone, Number Translation, Yield
and supporting migration to new Zone and many others on IMS, IN or NGN.
technologies.

HIGHLY SCALABLE HIGH SYSTEM UPTIME

Our largest deployment supports 560,000 MPS, Telecom SLEE offers 99.999% uptime.
across multiple geo-redundant sites.
Comviva Internal
 100 CAPS
MX 4000 CAPS 3600 CAPS
28,000 CAPS Geographic Geographic redundancy
Geographic redundancy
redundancy

450 CAPS
270 CAPS
CO Geographic redundancy

55 APPS
BR Geographic redundancy
PE
300 CAPS
AR Argentina
10 APPS
BR Brazil
CO Colombia
MX Mexico AR
300 CAPS
PE Peru Geographic
1000 TPS 10 APPS 1000 TPS
redundancy
Geographic redundancy
1 Site Geographic redundancy

200 CAPS
Comviva Internal
 Managed Services
OVERVIEW EXPERIENCE CASE STUDY

66 © 2019 Comviva Technologies Limited. All rights reserved.

Comviva Internal
Managed Service Offering
1st ,2nd and 3rd Level Local Operations support
Assurance Support Support during Outages and
ITIL® based Service Support- Change Deployments
Incident Management / Problem S&R Fulfilment Support
Management / Change System admin
Management Operations Appln and DB support
SLA / KPI Management Management Operations
Delivery Local Governance and OPCO level
Information Security KPI ownership
Management

NOC Service
Service and Resource Alarm Operations Management Service Assurance
Handling Business Continuity Plan
Service Monitoring OLA Management
Event and Alarm Continuous Service
Management Improvement plans
Alarm / Event Optimization Support RM Process
and Automations Governance

Comviva Internal
Service Task Overview
NOC Operations, Field Operations
24X7 Help desk, On-Field operations, L1 and L2 Activities from SNOC Value Add
Fault management, Provisioning, Dash boards and Reports
Alarm monitoring from SNOC for Platforms & RS Services, SLA/MTTR management, Certified professional with ITIL, PMP, VMware, CCNA, CCNP
Dashboards, Reporting and Governance
Visualization on mobile app and tablets
Performance Management
Performance Reporting, Network Performance and Statistical Data, Customer complaint
Performance Management tools
analysis and CRM/ Remedy reports
Software Activities
Testing, upgrades – OS, DB, CDR & Logs Management, DB experts Planning Support and Execution

Hardware Activities
Inventory and Spare management Progressive Automation & Self Healing Tools

Change Management
Comprehensive CM Activities with categorization class of service Compliance Helpdesk for regulatory & security

Tools & Asset Management

Reuse current operational NMS & Security tools Consultancy in infrastructure consolidation with significant
saving in passive infra
Security compliance
Security VA track, SRAS Integration of all existing and new nodes, Compliance to n/w
data, APP & IP Sec policy Virtualization Support

Robust Security Practice

Comviva Internal
NOC Operations
• Centralised 24*7 SPOC
• Tracking Calls to resolution
• Monitoring, Communication
and Escalation
• Auto Detection of events
• MIS & Reporting
NOC Operations
• L1 & L2 Support for VAS • Capacity Monitoring and
• Service KPI tracking Reporting
• Availability Management • Service Performance Tracking
• Response Resolution and Reporting.
• PM, RCA Management • Recommendations for Capacity
Management.

(Service
Performance
Desk/Command Incident Management
Management
Center)

• SPOC for CSD team for VAS
SRs.
• Technical Resolution for SRs.
• SR Volume optimization.
• MIS/Reporting
• Back-up Operations • Security Compliance
• Policy Creation • User id Management
• Vulnerability Assessment &
• Policy Verification Mitigation
• Monitoring • Network Security
• Retrieval & restoration • Audit Management

TSG (SR
Back up Ops. Security Ops.
Resolution)

Comviva Internal
Service Delivery & Onsite Support
• Change Planning • NOC Integration • Test Case Planning, Execution
• Technical & Change Advisory • Security Compliance • Go – Live Certification
Delivery Board Management • OAT/UAT for new features • Migration from Test Bed to
Service
• Approval • Transition from project to Production Platform.
• Execution operations
• Closure

Release to
Change Mgmt Production Process Service Testing

• Hands and feet support

Onsite Support

Management

• Vendor Coordination during Incident & Change Mgmt

• Testing & UAT support during RTP/New Project./ CR
& Vendor

• Project Management Support

• Circle/Hub Reviews
• Spare Management
• Inventory management
• DC Audits
• For Basic Hygiene
• For physical Inventory

Onsite Support

Comviva Internal
 Our Pedigree in MS
• End to end cross ISV MS Practice for 15 +
years across H3UK
Tier1 Opcos
• Managing 8000 + service nodes and
Ooredoo
network Maroc
Kuwait
devices across the globe catering to 500 Telecom
mn + subscribers
Ethio
• Hassle-free and seamless delivery over the Telecom Vodafone
Reliance Jio
years in Africa MTN Ghana India
Idea
• Global business continuity with Airtel Africa Opcos
employees available across time zones 1. Nigeria Etisalat
MPT Myanmar
2. Niger
• Established Security and NOC Center of 3. Madagascar
Airtel India
Excellence Orange Sierra *
4. DRC Vietnam Mobile
Leone, Airtel Sri Lanka
• In - house tools on performance 5. Congo B
Burkina Faso
6. Malawi
monitoring, self - healing, 7. Zambia Onatel
service path monitoring and cognitive Ooredoo
8. Tanzania Myanmar
analysis 9. Uganda
10. Kenya Airtel Africa
• Service up-time assurance and customer MTN Zambia,
11. Seychelles
cost reduction focus 12. Rwanda Swaziland,
13. Chad Rwanda
14. Gabon

Comviva Internal
 THANK YOU
www.comviva.com

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Unauthorized copying and distribution is prohibited.
© 2019 Comviva Technologies Limited. All rights reserved
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