Telkom Group Transformation

Firming the Fundamental

on
Opening of
Bootcamp Piloting Access Network
Management

Group Corporate Transformation

© 2021
Telkom’s Purpose, Vision and Mission
Purpose
Mewujudkan Bangsa yang
lebih sejahtera dan
berdaya saing serta
memberikan nilai tambah
yang terbaik bagi para
pemangku kepentingan
To build a more prosperous
and competitive nation as
well as deliver the best
value to our stakeholders
Source: Telkom BOD BOC workshop in 2019
Vision
Menjadi digital telco pilihan
utama untuk memajukan
masyarakat
To be the most preferred
digital telco to empower the
society
Missions
Mempercepat pembangunan Infrastruktur dan platform
digital cerdas yang berkelanjutan, ekonomis, dan dapat
diakses oleh seluruh masyarakat
Advance rapid buildout of sustainable intelligent digital
infrastructure and platforms that is affordable and
accessible to all
Mengembangkan talenta digital unggulan yang
membantu mendorong kemampuan digital dan tingkat
adopsi digital bangsa
Nurture best-in-class digital talent that helps develop
nation’s digital capabilities and increase digital adoption
Mengorkestrasi ekosistem digital untuk memberikan
pengalaman digital pelanggan terbaik
Orchestrate digital ecosystem to deliver superior
customer experience
The 202X Target Operating Model – GTM vs. Digital Business
Matrix Organization

6 The target operating model for 202X will be fully aligned with our portfolio direction
Enter- Govern International
Customers Home Consumers Mobile Consumers SMEs
prise ment
OLOs
customers

Channel Partners
Physical and Direct Digital Channel Physical and Direct Digital Channel Physical and Direct Digital Channel Physical and Direct Digital Channel
Streamlined Customer CONSUMER CFU CORPORATE1 CFU
MOBILE CFU
Facing Functions
B2C Strategy & Marketing B2B & B2C Strategy & Marketing B2B Strategy & Marketing
Streamlined Area Regional Sales (Physical Channel)
Sales & Delivery International
Functions Consumer Sales Corporate Sales Sales &
Delivery Org
Infrastructure (reporting to digital connectivity & storage BU)

CONSUMER DIGITAL SERVICE BU

Product & B2B DIGITAL SOLUTION BU
TVV Gaming Others
Infrastructure
Functions aligned DIGITAL PLATFORM BU
with the 3 Digital PaaS Big Data Payment/ Blockchain IoT/ M2M
Domains Cyber
DIGITAL CONNECTIVITY & STORAGE BU Security
FTTx 4G 5G SDN/ NFV Satellite Conn Infra2 Data Center (including CDN) IaaS

Group Centralized Corporate Functions

Corporate Functions Strategy Planning and BD Finance HCM IT/Digital

Source : CSS 2021 – 2025

1. Corporate CFU covers enterprise, wholesale and international customers; 2. Includes submarine cable, tower, infra & NW services, Power, etc
 Build Future Digital Organizations – Transition Path

6A Telkom should build a path for future digital business capabilities – digital connectivity, digital platform and
digital services
1-2 Years ~2025

Current Transition Model Target Model

CFU CFU CFU CFU to transition CFU CFU CFU CFU to end state Mobile Consumer Corporate
Mobile Consumer Enterprise WIB Mobile Consumer Enterprise WIB
Set Up B2C DigiCo 1 2 Move B2C DigiCO into 1 2
(Dig Services) B2C DigiCo Consumer Dig. Service CONSUMER DIGITAL ENTERPRISE
established for Streamlined Digital BU under CFU Mobile &
SERVICE BU DIGITAL
Subsi- Subsi- consumer digital Solution (B2B) CONS
Subsi- Subsi- Streamline CFU SOLUTION BU
diaries
diaries diaries
diaries Subsidiary services (potentially subsidiaries e.g. Enhanced
under MOB) Integrate CFU ENT & B2C DigiCo
Set Up B2B DigiCo Sigma
Digital (B2B Platform & IT WIB into 1 Enterprise Dig.
Services) 3 Service BU 3
– Digital Business restructured as Digital DIGITAL PLATFORM BU
FU Digital Business Facing Unit Transform DFU into Dig.
Set Up DFU (dig. Platform BU Potential to form Smart
– Explore to form Smart Platform DigiCo Platform DigiCo
builder &
services)
4 4
Grouping 5G InfraCo & DIGITAL CONNECTIVITY & STORAGE BU
NW Set Up InfraCo for – 5G InfraCo. established
FU NITS 5G & DC all other InfraCo(s) in
infra – Tower Co. IPO Dig. Connectivity & Existing Next Gen
Consolidation – DC & IaaS Consolidaiton 5G InfraCo
Storage BU Infra Entity1 Infra2

1. Includes submarine cable, Satellite, and Data Center;

2. e.g. SDN/ NFV; Source : CSS 2021 – 2025
Streamlined Lean Digital-Ready Organization – Strategic Focus
(Sub-Strategic Initiatives)

6 Telkom should accelerate organizational transformation under 4 themes New Initiatives

Adjusted Initiatives

Streamline Subsidiaries &

6A Build Future Digital Organizations 6B
Enhance CFU Ops Model
1. DigiCo Establishment for B2C and Smart
Platform 1. Subsidiary Streamlining for lean subsidiary
structure and portfolio alignment
2. InfraCo Establishment for future 5G NW 5. Role
Alignment
(not
3. DB FU Transformation initiative) 2. Integrated CFU Enterprise Operating Model
Establishment for better operational efficiencies
4. NITS Transformation
Streamlined
Lean Digital-
1. Centralized Corporate Function Reporting Lines 1. Regional Operating Model Redesign – gradually
across entities to build a lean digital ready organization
Ready moving towards centralized model under digital age
Organization
2. NW Field Force Operating Model Alignment – TA-
2. Share Service Organization Establishment for Witel alignment, outsourcing and other subsidiaries’
group efficiencies and SOE synergy field force alignment

3. Regional GTM Alignment – Mobile, Consumer,

3. “Lean” HQ
SME, Corporate and Wholesale salesforce alignment

Achieve Lean Corporate Functions and

6C 6D Realign Regional Organizations
Establish National Leading SSO
 New Operating Model Direction – Alignment with Portfolio Direction

Customers Targeted Customers

Channels Customer Facing Unit

Telkom
Telkom’s Digital Business Domain organization will
DIGITAL DIGITAL DIGITAL
CONNECTIVITY PLATFORM SERVICES be transforming
Enable Businesses with Smart Services on Digital Platform or into a more
Business & Provide Data Connection
Platforms & Solutions on Top Independent Services lean, agile, and
Infrastructure Connectivity related
(as enabler & as business) streamlined
Data center Big Data/ Games e-Commerce Crowd-sourcing
IoT/ M2M AdTech …
(incl. CDN) AI
Video/TV Mobile payment Health
structure based
SDN/ Satellit Conn. Pay-ment /
FTTx 4G 5G
NFV e Infra Cloud Security Block-
chain
Robotics …
Education Travel … on its business
domain operating
model
Support Support Function

Source : CSS 2021 – 2025

INTERNAL
DIGITIZATION
“Membiasakan yang Benar
Bukan
Membenarkan yang Biasa”
“Saling menasihati untuk KEBENARAN

Saling menasihati untuk KESABARAN”

QS: Ashr
Terima kasih
Group Corporate Transformation
© 2021