Definition of conflict
Conflict is a dynamic process
that can be negative or positive, Common reasons fo}
healthy, it can be healthy or aantitep
dysfunctional, within work
environment. Conflict is the
consequence of experiencing or
perceiving contradiction in the
Conflict can be
Boerne teat)
common goals, values, beliefs, ree Lata uso 4
attitudes, ideas, feelings, or PS Cote E Te
actions Sree Gree ie ont
Nuts hould avo eee receional
2 Riapedt tit patients accept your Sets
3 Blaming
4-Complaining about the patient’s PES tse Botte)
— PS Steal
6-Sighing, rolling your eyes or Re ree CuT eso
rehearsing in your head what you er rene trey
are going to say next
Perey smn tres ad
ateam
Petes Tome
etd ebeattn ruse st
Cres rar Cele
level of performance
Communicating
effectively to resolve
conflict between nurse
and patient