CS) Ty cers (elt } Patents in the healthcare setting often experience st 1- Stay quiet when you're angry Alegaat 2-Relax nny Seep 3-Listening Poca tt 4-Know yourself ; Before you try eee to understand how to communicate with others during tense situations, you need to understand how you deal with stress, Knowing yourself will allow you to understand your reactions and correct your behaviour. Nurs should avoid suggesting quick x when i NG peciie References rept 1 Andee,B Frigstad, S.A Nost., HE Sjovold.€ (2018) Exploring A nurse should try to avoid the temptation nursing staffs communication n responding detensialy as he escalation ‘sressful and nor-stressul the patents str situations Journal of Nursing Managemen 24/2, 1-8 Suncare tae nA 2-Kid, J. Patel, Pal, E, Carter. eee naee "7 (2018) Cina! and ee communication sls 8M, 390, 374-375