Use of “getlogs.sh” script to gather Selenia system error logs.

12/23/2005

Using the “getlogs.sh” script to gather system logs

Error logs are required from the Brick, Array, and AWS whenever there are issues with system
errors or image quality problems. The “getlogs.sh” UNIX script is used to automatically collect
the various error logs from the system. These error logs are then sent to Hologic for review.

Procedure to use the “getlogs.sh” script.

1. Telnet to the Selenia AWS or use the AWS directly to run the “getlogs.sh” script.

Network connection options:

Telnet: On your Windows based laptop computer, select “Start” from the bottom tool bar,
then open “run”. Type “telnet xxx.xxx.xxx.xxx” where xxx.xxx.xxx.xxx is the IP address of
the Selenia AWS. Logon with user: dr password: linx. Then type “getlogs.sh”
Direct connection: A network switch or crossover cable are easier means to access the AWS.
Once the network connection is made, use the same procedure as above to telnet into the
AWS.
AWS terminal command line: Open a terminal window on the AWS desktop. Type “cd
/opt/users/dr” then <return>. This brings you to the “dr” folder where the “getlogs.sh” script is
located. Type “getlogs.sh” then <return>.

2. The “getlogs.sh” script runs and collects error log information from various locations in the
system. The process is done when the following is displayed:

Brick# exit
============================================
============================================

============================================
Logfiles are now in /tmp/logs
============================================

3. Transfer the error logs (located in the “/tmp/logs” folder on the AWS) to a CD or FTP the files
to the Hologic FTP server.

FTP procedure
Open the “FTP WS_FTP LE” (or equivalent) program on your laptop computer. Enter the
following ftp server information in the “General” tab: Select “New”

Profile name: Hologic FTP Server

Host name/Address: 66.203.89.163
Host type: Automatic detect
User ID: XXXXXX <Note: Request current User ID/Password>
Password: XXXXXX Select “Save Pwd”
Account: N/A
Comment: N/A

Select “Apply”.
Then select “Ok” to access the ftp server.

Todd Buckley -- getlogs.sh document 12/23/2005

Use of “getlogs.sh” script to gather Selenia system error logs. 12/23/2005

The application opens with two windows, the left side (Remote System) is your laptop
computer C drive, the right window (Remote Site) is the ftp server.
When the server window (right side) opens, the “Service” folder is shown. Double click on
this folder to access sub-server folders. Navigate to the site folder of interest. You may need to
make (MkDir) a folder for the site. Select “MkDir” and name the folder. Open this empty
folder.
To transfer the error logs, open the folder in the left window (Local System) which contains
the error logs. Then select the right direction arrow in between the two windows to transfer the
contents of the laptop error log folder to the remote ftp server folder. Once error logs have
transferred, select “Close” then “Exit” to exit the ftp program.

Follow up with an Email to seleniasupport@hologic.com to direct the support group to the

location of the error logs as well as a description of the problem.

Todd Buckley -- getlogs.sh document 12/23/2005