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Maintenance Effectiveness Survey (Preguntas)
Maintenance Effectiveness Survey (Preguntas)
Survey
M a i n t e n a n c e E f f e c t i v e n e s s S u r v e y
Introduction
The purpose of a Maintenance Effectiveness Survey is to determine where the maintenance
organization's strengths are to leverage improvements and identify areas of opportunity to correct.
It provides a view of the structure, relationships, processes and people relative to good
maintenance practices. It is the first step in a maintenance systems improvement process.
1. Make 36 copies of pages 1-6 and select 8 – 12 representatives from each of the following
groups to complete the instrument; maintenance (salaried and hourly), production (salaried
and hourly), and office.
2. Establish a procedure to distribute, complete, and collect the surveys. In order to collect
accurate and unbasised data you will need to ensure the surveys are completed anonymously
and those participating understand the procedures put in place to protect their identities. We
recommend placing the surveys in plain brown envelopes marked “Maintenance Surveys”,
distributing the surveys to the participants and place collection boxes in their areas for their
return. Agree upon a schedule for the surveys distribution, return, analysis and interpretation.
The survey instruments take about 20-30 minutes to complete.
3. Using page 7, summarize all survey totals. While this page gives an indication of overall
results, the scores to closely examine are those which represents trends (either high or low) in
specific areas.
T H E M O D E L
Path Forward Assessment
Systems
Development
Please read each statement carefully and fill in the circle to the extent this applies to your
organization. If you are unsure or do not feel the statement applies, leave the response blank.
• To a very minor extent (below average)
‚ To some extent (average)
ƒ To a good extent (above average)
Department Identification
I’m in Maintenance •; Operation ‚; Neither Maint nor Ops ƒ • ‚ ƒ
I am Management (Salaried) •; Hourly ‚ • ‚
Resource Management
1. Do you feel maintenance is staffed to do its job? • ‚ ƒ
2. Does the overall structure of the maintenance organization seem to be logical • ‚ ƒ
and helpful in accomplishing the work?
3. Does the organization help to remove barriers maintenance craftspeople • ‚ ƒ
encounter in their jobs that they have no control over, which prevents them from
doing a good job?
4. Does management encourage maintenance to meet the needs of production? • ‚ ƒ
5. Does management encourage production to help maintenance in doing its job? • ‚ ƒ
6. Are cross-functional (production and maintenance) teams used to identify and • ‚ ƒ
resolve issues that affect both departments?
7. Does management encourage maintenance craftspeople and production • ‚ ƒ
operators to work together on issues?
8. Have craftsmen received training to help them do their jobs? • ‚ ƒ
9. Are maintenance craftspeople in your plant properly skilled to do their jobs? • ‚ ƒ
10. Are maintenance craftspeople in your plant properly motivated to do the best • ‚ ƒ
possible job?
11. Do maintenance craftspeople follow safety policies and procedures? • ‚ ƒ
12. Does management follow-up and review housekeeping with craftspeople? • ‚ ƒ
Comments:
2 0 0 4 M a r s h a l l I n s t i t u t e , I n c r 1 1 .8 0 0 .6 3 7 .0 1 2 0 P a g e 1
M a i n t e n a n c e E f f e c t i v e n e s s S u r v e y
Information Management
13. Does your organization use a computerized system for maintenance • ‚ ƒ
activities (CMMS)?
14. Is every piece of equipment tagged with an equipment or asset number? • ‚ ƒ
15. Does your organization update its computerized maintenance system? • ‚ ƒ
16. Have craftspeople been trained to use the CMMS? • ‚ ƒ
17. Does your organization maintain accurate history records on • ‚ ƒ
equipment?
18. Are maintenance stores computerized? • ‚ ƒ
19. Are management decisions made from the CMMS reports? • ‚ ƒ
20. Does your organization track its total maintenance expenditures and • ‚ ƒ
costs?
21. Does your organization track machine downtime as a measure of • ‚ ƒ
efficiency?
22. Does your maintenance organization compare itself (benchmarking) • ‚ ƒ
against other maintenance organizations to see how well it is operating?
23. Is the time craftsmen spend on jobs tracked and recorded? • ‚ ƒ
24. Does maintenance management use industry ratios as measures for • ‚ ƒ
comparison?
Comments:
Maintenance Support
49. Are inventory parts available when needed? • ‚ ƒ
50. Is the storeroom closed and secured on all shifts? • ‚ ƒ
51. Are turn over ratios used for storeroom control? • ‚ ƒ
52. Are daily receipts and issue levels monitored for counts and value? • ‚ ƒ
53. Are all inventory items accounted for, i.e., price, lead time? • ‚ ƒ
54. Are yearly maintenance goals and objectives shared with maintenance • ‚ ƒ
craftspeople?
55. Are maintenance craftspeople involved in setting and meeting goals and • ‚ ƒ
objectives for the department?
56. Is quality workmanship an important objective? • ‚ ƒ
57. Does this organization have a real interest in employee welfare and • ‚ ƒ
satisfaction?
58. Is good performance recognized and rewarded? • ‚ ƒ
59. Does good job performance lead to job security in this organization? • ‚ ƒ
60. Is it likely that poor performance will lead to termination? • ‚ ƒ
Comments:
Category Points
Resource Management
Information Management
Preventive Maintenance and Equipment Technology
Planning and Scheduling
Maintenance Support
TOTAL
1. Does one group have higher overall / category ratings than the others? If so, what do you
think has caused that?
2. Are there any items or categories that are consistently ranked low (or high) across all groups?
Category Points
Resource Management
Information Management
Preventive Maintenance and Equipment Technology
Planning and Scheduling
Maintenance Support
TOTAL
Ranges
180-160 World Class –best in practice
159-140 Very good, effective operations
139-120 Above average performance
119-110 Average performance
99-80 Below average performance –many opportunities for improvement