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International Business Review 30 (2021) 101777

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International Business Review


journal homepage: www.elsevier.com/locate/ibusrev

The growing popularity of spiritual brands: What drives purchase intent?


Deepak Sardana a, *, Erin Cavusgil b, Narain Gupta c
a
University of South Australia Business School, University of South Australia, Adelaide, Australia
b
School of Management, University of Michigan-Flint, 303 E. Kearsley Street, Flint, MI 48502, United States
c
Management Development Institute Gurgaon, Mehrauli Road, Sukhrali, Gurgaon, 122007, India

A R T I C L E I N F O A B S T R A C T

Keywords: In this study, we investigate the reason for the growing popularity of FMCG (Fast Moving Consumer Goods)
Self-identity theory household products branded, promoted and sold in India by local spiritual leaders. We find that religiosity and
Social identity theory normative community pressure are important purchase drivers for such products. Surprisingly, pragmatism in
Consumer behaviour
the presence of normative pressure also contributes to demand. We argue that self-identity theory provides a
Purchase intention
India
contextualized explanation in association with social identity theory to explain the influence of normative
Quantitative research pressure on increased demand. The results of the study suggest that integrating social and self-identity theories
Marketing provides a fuller insight into consumer behaviour in a complex social context.
FMCG products
Religiosity
Pragmatism

1. Introduction companies. However, in recent years, brands promoted by spiritual


gurus have become hugely popular (Maheshwari, 2017; Sanjai & Prad­
Asia provides a unique context to understand boundary conditions han, 2016). Two brands in particular, Patanjali and Sri Sri have dis­
and/or influential contextual variables that impact consumers and drive rupted the industry with their intense growth over the past ten years
the purchase of products (Meyer, 2006; Schütte & Ciarlante, 1998). With (Mitra, 2017). Their meteoric rise has occurred especially since 2014,
this in mind, international business and marketing scholars have long coinciding with the resurgence of right-wing Hindu nationalism (Sar­
since investigated individual behaviours exhibited in various Asian dana & Zhu, 2017).1 This has perplexed marketing strategists in MNCs
countries, whether materialism (Sharma, 2011; Yang & Stening, 2016), and domestic companies, forcing them to take note of this intense
pragmatism (Yang & Stening, 2013) or religiosity and spirituality (Arli, competition from unexpected quarters (Dutta, 2017; Malviya, 2017).
Cherrier, & Tjiptono, 2016; Casidy, Phau, & Lwin, 2016; El-Bassiouny, For the above-mentioned reasons, it is important to investigate and
2014; Jamal & Sharifuddin, 2015). An awareness of these consumer understand why consumers (especially with similar religious beliefs as
patterns not only generates significant contextualized understanding for that of spiritual leaders) are favourably disposed toward their products.
the scholarly community, but it is of immense practical importance for Therefore, along with religiosity, it is also imperative to understand
managers (Cavusgil, Ghauri, & Akcal, 2013; Meyer & Peng, 2016; whether normative community pressure, generated by a sharp rise in
Sharma, 2011). socio-ethnical awakening as a consequence of right-wing Hindu
This study seeks to contribute to the growing body of knowledge in nationalism, can be attributed to customers’ purchase intent of these
the field of Asian management scholarship by focusing on the Indian products. That is, is the latter mediating and enhancing the impact of
context. This research investigates unique phenomena within the FMCG religiosity? Or, whether customers see any tangible value (such as
industry, a mature market in India with intense competition and product quality and affordability) that attracts them to products sold by spiritual
categories mostly dominated by brands of MNCs and large domestic gurus? Or perhaps is it a combination of both?

* Corresponding author.
E-mail addresses: Deepak.sardana@unisa.edu.au (D. Sardana), erinc@umich.edu (E. Cavusgil), narain.gupta@mdi.ac.in (N. Gupta).
1
For instance, Patanjali’s revenue grew from a meagre Rs. 1.63 billion in 2009− 10 to Rs 12 billion in 2013− 14; however, in subsequent three years, it jumped to
over Rs 105 billion, overtaking several national and international FMCG brands, such as Nestle, GSK, P&G, ITC, Tata, Britannia and Godrej (Dutta, 2016; ET Online,
2017; Goyal, 2016).

https://doi.org/10.1016/j.ibusrev.2020.101777
Received 4 May 2020; Received in revised form 17 October 2020; Accepted 1 December 2020
Available online 17 December 2020
0969-5931/© 2020 Elsevier Ltd. All rights reserved.
D. Sardana et al. International Business Review 30 (2021) 101777

Social identity theory has often been used by scholars to illustrate Terry, Hogg, & White., 1999) are likely to showcase interesting insights
consumer choices that are either relating to social/religious conformity about the drivers to the sudden uptake of products by spiritual gurus. No
or consumption as a means to identify to a particular social class or direct effect of religiosity and/or pragmatism to the purchase intention
group (Reed, 2002). However, it is a somewhat limited or incomplete of these products will likely tone down the influence of self-identity
lens for providing explanations for the purchase intentions of mundane theory, but at the same time the influence of these individual con­
daily-use FMCG products, in which circumstances self-identity theory structs on the uptake of such mundane household products via the
along with theory of planned behaviour are apposite considerations mediation of normative community pressure (NCP) is likely to give
(Smith et al., 2008). The suspicion for this is elevated by India’s unique credence to the contributing role of self-identity theory. Yet, a signifi­
mixture and co-existence of various religious and secular elements. In cant role of NCP will affirmatively suggest presence of the social-identity
addition, due to multiple and diverse philosophies in the broad Hindu dimension.
society, a significant majority of the Hindu population, while outwardly The present study thus seeks to make a few notable contributions.
religious, are neither dictated to nor bound by any singular set of reli­ First, it advances our understanding of drivers that influence the private
gious rules to regulate consumption, including foodstuffs, which has consumption and purchase intent of common household items promoted
often been contentious among different class, caste and region (Fischer, by spiritual/ religious brands. Second, the study will provide deep
2016; Olivelle, 1995). This differentiates them from other religious so­ contextualized insights into this phenomenon within Indian society,
cieties such as Jews (governed by kosher rules) and Muslims (informed which is reflective of socio-economic transformations in other emerging
by halal rules). Given the often-concealed nature of these products, economies. This is a current topic uniquely placed at the intersection of
conformity pressures to follow subjective norms of the community are business and society. Third, the study advances theoretical justifications
likely to be less of a factor in India. In such a diverse context, in general, for factors contributing to the purchase intent of consumers (Fig. 1). In
consumer choices of these everyday items are unlikely to bestow or doing so, the study draws on and attempts to reconcile social and self-
inform their identity or define their membership to a particular group. identity theories. This was already being achieved through the theory
At the same time, unlike luxury products, people’s choice of a particular of planned behaviour, but by adding additional insights, this paper aims
brand or product of daily consumable household FMCG goods is unlikely to further advance our theoretical assumptions.
to be seen contributing to their social status that will bestow them with Religiosity is an interesting construct for this study because of its
access to a desired grouping. This makes social identity theory super­ dual purpose within Indian context. The word ‘India’ literally translates
fluous as an explanation for the rise in the consumption of goods sold by in to the ‘Land of Indus (Hindus)” (Madden, 2018), and the currently
spiritual gurus. Yet, the uptake of daily items promoted by spiritual ruling right-wing nationalistic party has championed the term Hindutva
gurus in India has been closely linked to the rise in right-wing Hindu meaning that “Hindu is not just a religion, but it is also a way of life”
nationalistic sentiment. In such a social milieu, this religion based (Bhatnagar, 2005). So, the ‘Hindu’ religion in India is being used to
ethnical identity could provide a compelling ground to generate develop a broad socio-ethnic identity that is grounded in a shared cul­
normative community pressure to buy those brands that conform to that ture and heritage of over five thousand years. This is because, within the
identity more closely. Hence, this prevents complete rejection of social colourful palette of India showcasing modernity and tradition, religion
identity theory as an explanatory factor. in general continues to play an important part in everyday life. However,
For the above reasons, exploration of the roles of (i) pragmatism, a the disposition to the contextual dimension of resurging
construct reflecting on the self and a key personality and behavioural Hindu-nationalism and associated normative pressures is likely to vary
dimension that assesses the value of the purchase; and/or (ii) religiosity, among individuals due to their respective religiosity. The latter being an
which shapes individuals’ identity through their affiliation (both the individual dimension will manifest differently in individuals. In­
extent and depth) to a certain social or confessional group in consumer dividuals will vary along the intrinsic (i.e. relating to inherent
behaviour (Abrams & Hogg, 1990; Ajzen, 1985; Stets & Burke, 2000; faith-based motives) and extrinsic (i.e. relating to utilitarian motives)

Fig. 1. Model conceptual framework.

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D. Sardana et al. International Business Review 30 (2021) 101777

dimensions of religiosity and will thus exhibit different consumer (Nemeth, 1986). The latter requires serious consideration of alternative
choices (Arli et al., 2016), an aspect duly considered in the study. points of view, which may play a central role in information processing.
Some spiritual gurus, by exploiting both their own social status Contrary to this, simple compliance or conformity may only involve
within the majority community in India and the current wave of Hindu peripheral information processing (Petty & Cacioppo, 1981).
nationalism, have sought to innovatively craft a powerful narrative that Even the conformity rests on multiple individual characteristics
seeks to develop socio-ethnic identity related normative pressure among therefore the self-identity of any individual is also important. The latter
consumers for the self-serving of their respective brands. In the current is created by the combination of roles that the individual plays in society
socio-political milieu, the normative pressure felt by masses in general is and any individual’s unique disposition (Terry et al., 1999). Every in­
likely translated into purchase intention for the daily consumable items dividual is distinct and their motivations for a relevant act can vary due
branded and promoted by them. This unique transposition of socio- to their unique personality traits (Abrams & Hogg, 1990). Individuals
ethnic identity to the brands promoted by themselves, the spiritual are thus active contributors to social behaviour rather than simply being
gurus make them distinctive to the other brands by domestic or multi­ influenced by normative pressures (Stryker, 1968). It is for this reason
national companies. In addition, this makes them broadly appealing, that scholars subscribing to the theory of reasoned action were criticized
over and beyond their own narrow social grouping. At the same time, for failing to account for personal factors such as attitudes and behav­
pragmatism, an inherently individual trait, may also be contributing to ioural control; hence, the theory was later modified into the theory of
this phenomenon because the consumable items suggesting similar planned behaviour (Ajzen, 1985). Tajfel and Turner (1979) also mention
product value may also be leading people to buy brands that are closer to that it is imperative to acknowledge that there is a continuum between
their ethnic-identity (or are likely giving such an impression), especially self and social identity as both group and personality characteristics
in the stated context of a heightened awakening of socio-ethnic identity influence any individual’s purchase intent.
due to a strong socio-political wave of Hindu-nationalism. In short, the It is also important to acknowledge that the behaviour of individuals
phenomenon is better explained by these constructs that demonstrate is shaped by both identity-defining roles and characteristics, and other
contribution of both ‘push’ factors due to religiosity and/or normative personality dimensions that are relevant to the act and are intrinsically
community pressure and the ‘pull’ factors due to pragmatism and/or related to the character of the individual, such as extraversion, consci­
higher perceived value. entiousness, or pragmatism (Dollinger, 1995; Topolewska-Siedzik, Cie­
In the following section, we first provide a detailed literature review ciuch, & Strus, 2018). Therefore, it is to be expected that dimensions
wherein we discuss theoretical underpinnings, and then utilise prior that relate to one’s personality characteristics should also contribute to
scholarly literature to formulate our hypothesis. Thereafter we present the purchase intent of an individual (Terry et al., 1999). To better un­
our research methodology. This is followed by a detailed empirical derstand the actions of an individual, it is essential to conceive of self
analysis of our findings. Finally, we discuss our findings. Based on our and broader social influences as intertwined and inseparable (Terry
findings, we inform our readers about the theoretical and managerial et al., 1999). This provides a more accurate representation of identity
implications of our study. This is followed by a ‘Conclusion’ where in (Stryker, 1968).
some limitations of the study and potential future research directions are Social norms will influence purchase intent more if the individual
discussed. strongly desires to identify with the group of interest. If not, individual
characteristics may have a greater impact on choices. For instance, in
2. Theoretical underpinning general, consumption of mundane day-to-day household items (e.g.
detergent or pain balm) is likely to be primarily influenced by an
Social identity theory is often adopted by scholars (e.g. Bachleda, assessment of their intrinsic value. Different individuals, however, may
Hamelin, & Benachour, 2014; Mukhtar & Butt, 2012; Souiden & Rani, assess the value of a product differently. This will depend on a multitude
2015) to explain consumer consumption decisions. This is particularly of demographic factors and individual characteristics. A more religious
true if the consumer choices are related to luxury goods, religious beliefs person is likely to perceive more value in consuming daily-use common
(such as halal or kosher) or cult-forming products (e.g. Harley Davidson, products being sold by a religious leader as opposed to a secular (or a
Apple). Social identity theory plays a part in the theory of reasoned relatively less religious) and/or a more pragmatic individual. Even in the
action, wherein subjective norms of society are shown to have a direct former case, the decision to purchase an item could be informed by
impact on one’s purchase intent (Fishbein & Ajzen, 1975). The primary higher value perceptions rather than by a feeling of obligation towards
tenets of these rest on the assumption that individuals who purchase the group. Normative pressure to conform to the populist opinion of the
such items wish to conform to the subjective norms of the group(s) they society or group may have, at best, a secondary role to play in decision to
identify with. Therefore, it is the normative influence rather than the purchase such products. In summary, it is reasonable to assume that
informational influence that takes precedence in their decision-making normative community pressures to conform and/or the perceived value
(Levine & Russo, 1987). According to Abrams and Hogg (1990), in such instances will interact with individual characteristics to influ­
normative influence is subjectively experienced by individuals and the ence purchase intent. We seek to better understand the interaction be­
pressure on them to comply. It is, however, important to take note that tween these influences.
any pressure to comply only works when the source has more power
than the target (such as society, group or family having more power over 2.1. Normative community pressure (NCP)
individuals who are either part of it or seek to be a part of it), or the
target depends on the source for recognition or survival (Abrams & Societal norms often influence an individual’s choices and behavior
Hogg, 1990). For instance, purchase of luxury fashion brands can result (Ajzen, 2005). Individuals are more likely to conform to subjective
in recognition among upper-class individuals, or within materialistic norms valued by social groups that they relate to, such as family, friends,
society in general. relatives, peer or any other affiliation (Ajzen, 2005; Bristol & Mangle­
Moscovici (1976) observes that in scholarship there has been a burg, 2005). Individuals abide by group norms as a means of affiliating
conformity bias in social influence in general, as the focus has primarily themselves with them.
been on considering individuals as social beings and the processes that Compliance with subjective norms may be enhanced if respected
make them succumb to the influence of the majority. There are other members of the society or group, such as opinion leaders or celebrities,
influences relevant to any individual’s choices. For instance, minority actively advocate for those norms. This is often the case when credible
thinking may not enjoy substantive power, and might not be in a posi­ brand ambassadors are deployed to advocate for a cause or a product
tion to apply sufficient pressure on individuals to conform, yet it may (Martin, Wentzel, & Tomczak, 2008; Spry, Pappu, & Cornwell, 2011).
draw the attention of others as it presents an alternative perspective Their advocacy leads to normative community pressure that further

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motivates individuals to conform. Spiritual and religious leaders not El-Gohary, 2015; Jamal & Sharifuddin, 2015; Shaharudin, Pani, Mansor,
only have a huge following in India, but also enjoy tacit political support Elias, & Sadek, 2010). While there is no argument that consumption of
(Jaggi & Ghosh, 2017; Mehrotra, Salunkhe, & Chakraborty, 2017). Their halal food by Muslims (or kosher by Jews and vegetarian diets by Jains)
endorsement of a product is akin to that of a popular celebrity, such as a is intrinsically related to their religious beliefs; consumption of such
successful movie star or athlete (Feick & Higie, 1992). Spiritual and items has become deeply embedded in the socio-cultural system and is
religious leaders are well placed to advocate for feelings of national and thus considered a given practice or a social convention. Therefore, re­
cultural identity, or attachment to heritage and traditional values. sults of such studies must be interpreted in a nuanced manner. For
Through their endorsement they are able to transfer such valued emo­ instance, Khan and Azam (2016) found that consumption of halal
tions to a brand, hereby generating affinity towards it. By purchasing products by Indian Muslims is not significantly related to religiosity but
products and brands promoted by spiritual/religious leaders, consumers is based on perceived behavioral control (i.e. behavioral intention and
could be complying with subjective norms. This may however depend on their ability to act on this intent). It is therefore reasonable to assume
the strength of religious beliefs of the individual, that is their religiosity. that consumption of halal food items by intrinsically religious Muslim
people can be taken as a way of life for them, whereas extrinsically
2.1.1. Mediation of NCP on religiosity religious Muslims are simply following and displaying deeply
The degree to which followers of a religion accept beliefs and prac­ entrenched social conventions.
tices of their religion is referred to as religiosity (Allport & Ross, 1967; In concurrence to the above viewpoint, we can surmise that in a
Delener, 1990; Yousaf & Shaukat Malik, 2013). It is important to note deeply traditional context such as India, extrinsic religiosity may have a
that the motivation to follow a religion can differ among individuals, significant association with the consumption of goods promoted by
and one should avoid treating religiosity as a singular dimension (All­ spiritual gurus. Normative pressure will further enhance their appeal.
port & Ross, 1967; Sardana, Gupta, & Sharma, 2018). Individuals who This is because consuming such products may bring a stronger feeling
choose to follow doctrines of a religion and have complete faith in them among extrinsic religious people that they are contributing to the society
as the ideal way to lead a life are considered to be intrinsically driven. On and/or the nation. These values are not simply emotional and are strong
the other hand, individuals with utilitarian motives who follow religious enough to motivate consumers. These value-laden emotions will exert a
practices because of the benefits, such as the comfort of being part of a positive influence on purchase intent in this context. Positive feelings
congregation, networking, etc., are defined as being extrinsically relating to consumption of such products are likely to be accentuated
religious. further in the prevailing nationalistic fervour, thus emboldening the
Religiosity is an important precursor to several behaviours demon­ associated values.
strated by consumers (Delener, 1990). Thus, religious branding can in­
H2. Normative community pressure positively mediates the effect of
fluence customer perception and increase sales (Einstein, 2011).
extrinsic religiosity on the purchase intention of brands promoted by
Differences between the two groups, i.e. intrinsic and extrinsic religi­
spiritual leaders.
osity, have been demonstrated by scholars (e.g. Arli & Tjiptono, 2014;
Sardana et al., 2018; Vitell et al., 2015). Varied effects of intrinsic and
2.1.2. Mediation of NCP on pragmatism (PRG)
extrinsic religiousness on consumers’ attitude and behaviour has also
Pragmatism relates to a more balanced approach to purchasing,
been demonstrated by scholars (Arli & Lasmono, 2014; Arli & Tjiptono,
wherein there is greater consideration to cost versus extraneous benefits.
2014; Chau, Johnson, Bowers, Darvill, & Danko, 1990; Ilter, Bayr­
This does not necessarily mean that the purchase will be solely an eco­
aktaroglu, & Ipek, 2017; Sardana et al., 2018; Yeniaras & Akkemik,
nomic transaction. The buyer is likely to evaluate the cost alongside
2017). In the present study, we acknowledge the distinction between
other perceived benefits, including functional characteristics and
extrinsic religiosity (RE) and intrinsic religiosity (RI) as we investigate
emotional factors. At the same time, the overarching buying behaviour
their impact on customer purchase intent of FMCG products in India.
is not guided by emotions only. For instance, Son, Jin, and George
It is expected that intrinsically religious people will consider
(2013) found that Indian college students were less influenced by con­
following religious precepts as an important way to lead their lives, and
formity norms, and swayed more by perceived behavioural control (i.e.
thus are likely to adhere to these beliefs. For example, Muhamad and
presence of resources to perform a certain behaviour) when buying a
Mizerski (2010) report that intrinsically religious people following Islam
foreign apparel brand. This is reflective of the context, as majority col­
are strict in their disposition and consider smoking and listening to
lege students, especially in emerging markets, are less likely to have an
music to be contrary to their religion. Such individuals are thus likely to
abundance of resources to afford foreign brands among other competing
avoid those behaviors. At the same time, intrinsically motivated reli­
needs. The example thus demonstrates that in a unique context prag­
gious individuals are more likely to purchase a privately consumed
matism may override normative pressure related conformity for making
product/service advertised which affirms their religious beliefs. It is
consumption choices.
then reasonable to expect that intrinsically religious people are not just
India is both religious and secular in orientation. It is also a country
more susceptible to being persuaded into buying products promoted by
where a culture of individualism and collectivism have co-existed
the religious and/or spiritual leaders, but are also likely to be more
(Kumar & Sethi, 2005). In addition, as consumption of familiar house­
influenced by the narrative on socio-ethnic identity grounded in
hold FMCG products is generally a private concern and not visible to the
religion.
public, consumers may be ambivalent towards normative pressures to
H1. Normative community pressure positively mediates the effect of buy products promoted by spiritual gurus. So, pragmatic individuals
intrinsic religiosity on the purchase intention of brands promoted by who find value in similar products by other established brands manu­
spiritual leaders. factured in India are unlikely to shift their preference to household
goods endorsed by spiritual leaders (i.e. direct impact of pragmatism
Extrinsically religious individuals, in contrast, are likely to buy
being negative on the purchase intention of products sold by spiritual
religious-branded products that help them express their identity and
gurus). Despite the current wave of nationalistic feelings, pragmatism
conform with common group choices (Pace, 2014). They will thus be
will be an important factor that will likely dampen any normative
motivated to buy religious-branded products that are more visible to
pressures to purchase goods promoted by spiritual leaders, as there are
their group members and/or are often spoken about, which may not
other competing indigenous brands. The arguments thus suggest that in
necessarily be the case of several privately consumed FMCG goods.
this specific instance pragmatism and NCP may play an opposing role
Despite the above argument, several studies on Muslims report that
vis-à-vis consumption choice. It is hypothesized that the indirect effect
consumption of halal products (several of which may be privately
of the pragmatism via normative community pressure on purchase
consumed daily items) to be deeply dependent on religiosity (Eid &

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intensions will be negative. 2.2.2. Mediation of perceived value on pragmatism (PRG)


Abiding by social expectations can be part of pragmatic decision-
H3. Normative community pressure negatively mediates the effect of
making in several contexts. For example, Choo, Chung, and Pysarchik
pragmatism on the purchase intention of brands promoted by spiritual
(2004) state that subjective norms and familiarity with the product
leaders.
positively influences Indian consumers when buying new processed food
products. It is likely that normative beliefs will have an impact due to
2.2. Perceived value (VAL) information provided by members of the community and community
leaders (Ryan, 1982). Alternatively, pressure to conform to community
Perceived value of goods or services by customers is reflective of the expectations can also result in buying a product. In Korea, Chung and
trade-off between the cost that they pay and the benefits that they Pysarchik (2000) found that cultural conformity, face saving, and group
appear to receive by means of consumption (Sinha & DeSarbo, 1998). conformity had a significant impact on the purchase of domestic prod­
Also, as the benefits that the customers seek may be functional as well as ucts, as buying them was identified with loyalty to Korean products, i.e.
emotional, so perceived value is an overall assessment of the cost paid or a mark of nationalism. In such situations, the purchase of products that
sacrifices made for the goods/services vis-à-vis the sense of gratification are seen as conforming to community beliefs can also be taken as a
(Zeithaml, 1998). Perceived value of the products is therefore not just pragmatic choice. Group conformity and acceptance by family and so­
influenced by functional attributes of the product but also by the quality, ciety has been shown to be a significant factor in several other Asian
service aspects, accessibility for purchase, risk associated with the pur­ societies, such as the ‘Confucian’ societies of China and South East Asia
chase, and lifestyle congruence (Lloyd, Yip, & Luk, 2011). At the same (Lee, 1990) and the traditional society of India (Banerjee, 2008; Khare,
time, culture also influences consumer behavior (Delener, 1990). This is 2011).
because the choices that consumers make are manifested in prevailing Despite the current nationalistic wave and the tradition of confor­
social norms that confer special meaning on their lives (Slater, 1997; mity in the prevailing social context, pragmatism among individuals in
Triandis, 1989). Every culture has certain fundamental values that shape India will diminish the sale of products by spiritual gurus. The rhetorical
the identity of individuals living in that society (Hofstede, 1984; positioning of their products as intrinsically cultural and nationalistic
Schwartz, 1997). It is hardly surprising, therefore, when scholars report products will likely be seen as trivial by pragmatic individuals. There­
that religion, an important dimension of culture, moderates or directly fore, pragmatic concerns may prompt some to avoid altering their
impacts the choices that people make in their day-to-day lives (Eid & preferences. This is particularly true if the product is similar to
El-Gohary, 2015; Jamal & Sharifuddin, 2015; Mukhtar & Butt, 2012). In competing products in terms of their functional attributes. Furthermore,
summary, the purchase intent of household goods is influenced by their the nationalistic feelings raised by spiritual brands are likely to be
perceived value, which in turn is influenced by both socio-cultural dampened by the information provided by other competing indigenous
norms and pragmatic cost-benefit considerations. brands. In addition, brands promoted by spiritual gurus are relatively
new in comparison to long established competing brands. Competing
2.2.1. Mediation of perceived value on religiosity brands are produced and consumed in India, so their contribution to the
In certain societies religion plays an important role in defining the country is no less. If a consumer does, in fact, find substantive value in a
normative expectations of individual devotees. Each religion, through product endorsed by spiritual gurus, purchase of the product may be
its distinctive beliefs and practices, also shapes the identity of its sub­ more likely.
scribers, who feel that they belong to a like-minded social group (Hogg
H6. Perceived value positively mediates effect of pragmatism on the
& Abrams, 1988; Stets & Burke, 2000). This is in keeping with the social
purchase intention of brands promoted by spiritual leaders.
identity theory, according to which an individual’s self-concept is
formulated in relation to his/her membership of a particular group
3. Methodology
(Tajfel & Turner, 1979). Religion, as institutions, have displayed
considerable dogmatism and hence normative pressures for its members
In this section, we described data collection in terms of research
to subscribe to certain subjective norms (Sardana et al., 2018); however,
setting, sample profile, data collection procedure, as well as scales and
the ability to exert this pressure will depend on the religiosity of its
measures used. The study is operationalized in the emerging market of
followers, as discussed in the previous sections. However, there is a
India, where spiritual gurus have offered products and are competing
complementary argument that religious people are likely to associate
with global brands. Hypotheses were tested using field-survey based
higher value for product brands promoted by religious/spiritual leaders,
data collected in India.
as the former will likely bestow more trust in the latter (Priester & Petty,
2003). The perceived value may manifest in various product charac­
teristics such as purity, divinity and quality. These perceived benefits are 3.1. Research setting
additional to the associative value consumers derive due to an increased
sense of belonging to their religious group by consuming religious The economic liberalization of India has led to a cultural trans­
brands (Balmer, 2008; Park & Baker, 2007). formation of business as well as society. Consumers in India have been
In the context of a religious and conservative society such as India, influenced by western values and norms, such as materialism and a
spiritual and religious leaders have always occupied a position of esteem consumer culture unleashed by the unbridled capitalism that India has
and prominence. A product class or a brand they endorse is likely to witnessed (Sardana & Zhu, 2017). At the same time, a resurgence of
exhibit values of cultural belonging to consumers. Spiritual and religious Hindu nationalism has occurred in India in the last two decades (Sar­
leaders’ association to the brands may also be perceived as an indication dana & Zhu, 2017). These two evolving factors have had an impact on
of purity and thus more natural ingredients and better quality. Those religious discourse as well, with the changing environment allowing
perceived feelings are likely to be strong among religious individuals, spiritual gurus to exploit deep-seated religious sentiment by capitalist
especially intrinsic religious people. This is because they are likely to means.
have greater trust of the religious/spiritual leaders. Unlike kosher or halal products that are intrinsically related to the
laws of their respective religions, the spiritual branded products in India
H4. Perceived value positively mediates the effect of intrinsic religi­
are ordinary products with no religious connotation, but ingeniously
osity on the purchase intention of brands promoted by spiritual leaders.
packaged and branded by spiritual gurus. The spiritual products pro­
H5. Perceived value positively mediates the effect of extrinsic religi­ moted in India are associated with divinity and purity. It should be of
osity on the purchase intention of brands promoted by spiritual leaders. interest to scholars to understand the strategy adopted by these spiritual

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gurus to promote their products and compete with global brands. (purchase intent) ranges between 0 and 1.
A large part (about 80 %, based on the 2019 CIA World Factbook) of The wording of the survey scales was tailored to the scales of the
the Indian population is Hindu. Spiritual gurus such as Patanjali, SriSri, local cultural context. For example, a statement “I go to church because
etc. have promoted their products in Indian retail stores. The branding it helps me make friends,” is revised to “I go to a religious service
and advertisements of such products is associated with ancient cultural because it helps me to make friends” (where a religious service in Hindu
aspects (Sardana et al., 2018). The number of products promoted by context will be a bhajan, kirtan, jagrata, or any other religious congregation,
spiritual gurus in India has seen exponential growth in the last decade. which is similar to a service like a ‘mass’ in a Catholic church).
These newly emerged brands are a threat to brands offered by MNCs in Exploratory factor analysis (EFA) was then conducted in a pilot study to
India. examine the validity of the scales. Fifty-four random responses were
collected for the pilot study from the Northern Capital Region (NCR),
3.2. Scales and measures Bangalore, and Mumbai. Fifty-three valid responses were employed in
the EFA with a 98 % response rate. The instrument was tweaked and
A survey was designed based on well-established validated scales improved based on the EFA results, commonalities, and item loadings.
from the literature. A Likert scale with a rating of 1–7 was used to The longer items of the scales were made more concise and clearer.
capture respondents’ perceptions, with 1 being “strongly disagree” and Repetition among scale items was avoided to make the results clearer.
7 being “strongly agree” for each item. The content validity of the Data from rural respondents was collected face-to-face. Different
constructs was examined by reviewing the literature. Allport and Ross products were used in the survey for rural consumers compared to urban
(1967) developed scales to measure religious intrinsic (RI) and religious consumers, based on differences in consumption patterns and/or habits.
extrinsic (RE). We adapted the RI and RE scale from Allport and Ross For instance, cheese (including cottage cheese) while popular and often
(1967), Darvyri et al. (2014), and Maltby (1999). These measures were consumed in a middle-class urban family that is nutrition conscious, may
modified for the local setting. Later Vitell (2009) employed measures of be less consumed in rural areas because it is expensive. So, we changed it
religiosity (intrinsic) and religiosity (extrinsic) in a business and mar­ with a savory pack (namkeen) that is often consumed in a rural setting.
keting context. Measures for pragmatism (PRG), normative community Food products included in the rural survey are (i) honey, (ii) namkeen (a
pressure (NCP), and value perception (VAL) were adapted from Alge­ savory snack), (iii) biscuits, and (iv) cooking oil. Personal care products
sheimer et al. (2005), Spry et al. (2011) and Yang and Stening (2013) were altered most to reflect consumption patterns. For instance, (i) toilet
respectively. The scale for purchase intent (PI) was adapted from Arli cleaner was replaced with dish washing bar; (ii) detergent powder
et al. (2016). replaced with detergent soap; (iii) moisturizer cream with hair oil; and
In order to develop a robust sampling design, we collected data from (iv) shampoo with toothpaste. Medicinal products (pain relief balm and
urban as well as rural communities in India. The demographics of Indian cold rub) are included in both rural and urban consumer surveys as they
urban and rural respondents vary in terms of their education and in­ are commonly used across the demographics. Brands popular among
come. The selection of these product items is reflective of the evolving rural Indian consumers, such as Haldiram and Bikano (food products)
consumer demands in India and also representative across primary and Vim, Vishal, Parachute, Dabur, and Colgate (personal care and
consumption categories (i.e. food products, medicinal products, and household products) were used.
personal care). Some of the most commonly used FMCG products in A local social worker team was trained to address the socio-cultural
India (urban and rural) with extensive retail penetration are shampoos barriers in settings where respondents were less educated and skeptical
(79 % retail reach), biscuits (78 %), toilet soaps (75 %), washing pow­ of strangers. Respondents’ questions about the survey were addressed by
ders/liquids (70 %), hair oils (68 %), salty/savory snacks (i.e. namkeen) the surveyors based on the training they received. This helped ensure
(64 %), toothpastes (63 %), detergent bars (59 %), skin creams (54 %) that the accuracy of the data collected was maintained. A number of
and toothbrushes (35 %) (Sarkar & Mukherjee, 2014). additional measures were adopted to ensure the credibility of responses.
The purchase intent of urban consumers was captured using ten Surveyors were informed that random respondents would be contacted
popular products from various categories, such as food (honey, cheese, after the survey to verify that they responded to the survey. During the
biscuits, and cooking oil), household goods (toilet cleaner, detergent survey, the name, mobile number, and name of the village of the re­
powder, shampoo, and moisturizer), and medicinal products (pain relief spondents were also collected. After the data collection, some re­
balm, and cold rub). Competing brands included: (i) Dabur, Himalaya, spondents were contacted to verify that they had indeed been contacted
Britannia, Amul, Parle, Saffola, and Sundrop for food products, (ii) to complete the survey, and in order to examine the consistency of their
Iodex, Moov, Vicks Vaporub, and Amrutanjan for medicinal products, responses. This face-to-face data collection technique allowed for a high
and (iii) Harpic, Lysol, Surf, Ariel, Sunsilk, Clinic Plus, Nivea, and Pal­ survey response rate and high-quality responses.
molive for household and personal care products. This was designed to
capture the purchase intent of products promoted (and sold) by spiritual
3.3. Sample and procedure
gurus in comparison to competing brands. In addition, the selection of
daily consumable products is often used in a typical middle-income
Data collection was conducted using online (www.surveygizmo.
household in an urban setting, which were also the target group for
com) and print survey questionnaires. Approximately 800 online re­
data collection.
spondents were identified by referrals and snowballing. We received a
To assess the participants’ purchase intent for brands endorsed by
total of 299 responses from online participants, of which only 213 were
spiritual leaders, we asked about purchase intent in ten relevant product
valid responses, with an effective response rate of 26.6 %. We separately
categories providing five choices: (i) two focal brands, ‘Patanjali,’
approached 506 respondents with a print survey, receiving 323 re­
endorsed by Baba Ramdev, and ‘SriSri,’ endorsed by Sri Ravi Shankar,
sponses. From this, 300 responses were complete and valid, with an
(ii) two popular brands from domestic or MNC competitors, and (iii) a
effective response rate of 59 %. The total number of responses from the
fifth choice referred to as ‘others’. We then calculated factor scores using
the respondents’ answers to the ten questions above. For example, if a
respondent chose either Patanjali or SriSri for all the ten questions, the
factor score was ‘10’. Similarly, if a respondent did not choose Patanjali
or SriSri on any of the ten questions, then the factor score was ‘0’. For all
the other combinations of the brands, the factor score was a number
between 1 and 10. In order to make the factor score a continuous
measure we divided the scores by 10. Thus, all the factor scores

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online and print surveys was 513 (213 + 300). Of the 513 responses, 188 Table 2
respondents lived in rural India. The response rate for rural Indian re­ Measurement model (CFA) results.
spondents was high since the survey was conducted in person. Rural Sr. Item definition Lambda Mean SD
respondents were from a few villages in Uttarakhand (a state in North No.
India).2 F1 Religious Intrinsic (RI) - Allport and Ross Ch Alpha: 0.791
The demographic profiles of India are presented in Table 1. We (1967)
applied the Mahalanobis (De Maesschalck, Jouan-Rimbaud, & Massart, F1.1 I often go to a religious place (i.e. temple or 0.65 4.39 1.63
2000) distance method to exclude outliers. A significance of 0.001 was mosque or gurudwara or church)
F1.2 I live life according to my religious beliefs and 0.73 4.52 1.56
used. The total sample size was 513. follow rituals
F1.3 I enjoy reading books about my religion 0.67 4.30 1.65
F1.4 I often hear religious sermons, talks or prayers 0.73 3.69 1.76
3.4. Data analysis on TV, radio or in person
F2 Religious Extrinsic (RE) - Allport and Ross Ch Alpha: 0.813
(1967)
Construct measures and confirmatory factor analysis (CFA) results
F2.1 I go to a religious service because I enjoy 0.74 3.54 1.71
are provided in Table 2. interacting with people there
The model fit analysis was conducted, and the fit indices were found F2.2 I go to a religious service because it helps me 0.85 3.05 1.77
to be a close fit (χ2 = 225.53, df = 17, χ2/df = 2.69, CFI = .97, NFI = .94, to make friends
GFI = .95; RMSEA = .057, SRMR = .048), and better than (1 < χ2/df < 4, F2.3 I go to a religious service because it helps me 0.72 3.58 1.80
to feel socially secured and cared for
CFI > .90, NFI > .90, GFI > 0.9, RMSEA < .1, SRMR < .1) what is F3 Pragmatism (PRG) - Yang and Stening (2013) 0.801
recommended by Hair, Black, Babin, Anderson and Tatham (2005). F3.1 I would be happier to obtain desired goals by 0.87 3.42 2.08
Validity and reliability tests were conducted for the measures any means instead of honest life only
(Nunnally, 1978). We compared the observed average variance extrac­ F3.2 We can use any approaches as long as they 0.77 3.44 1.87
facilitate economic growth and wellbeing
ted (AVE) with the cut off 0.49 (Hair et al., 2005) to assess the
F3.3 Prayers do not really change what happens in 0.62 3.53 1.90
convergent validity. The observed AVE of all constructs ranged between life
0.49 to 0.59 (See Table 3). The square root of observed AVE (from 0.7 to F4 Normative Community Pressure (NCP) – Ch Alpha: 0.810
0.78) was compared with the bi-variate correlation among the respec­ Algesheimer et al. (2005)
tive constructs (Hair et al., 2005). The divergent validity of construct I am motivated to use consumable goods
being sold by a spiritual/religious leader as:
was thus confirmed by observing that the square root of AVE of the F4.1 I consider them to be nationalistic brands 0.75 3.03 1.63
construct was more than its correlation with other constructs (refer F4,2 It makes me feel belong to my community 0.80 3.00 1.69
Table 3). This ensured the divergent validity of each construct. F4.3 It makes me feel contributing to my society 0.75 3.74 1.81
and nation
F5 Value Perception (VAL) - Spry et al., 2011 Ch Alpha: 0.813
Table 1 I use (like to use) consumable goods being
Sample demographics. sold by a spiritual/religious leader because:
Demographic Variable (N = Categories Percentage Frequency F5.1 I consider them to be better in quality than 0.73 3.62 1.56
513) brands by other companies
F5.2 Products by them use more natural 0.86 4.20 1.58
Male 63.0 % 323 ingredients and less preservatives
Gender
Female 37.0 % 190 F5.3 Products by them are pure and divine 0.73 3.85 1.76
Less than 21 years 7.2 % 37
21− 30 years 42.1 % 216
31− 40 years 38.4 % 197 The observed composite reliability (CR) and Cronbach’s Alpha were
Age
41− 50 years 8.6 % 44
51− 60 years 2.7 % 14
compared with the cut off of 0.7 (Hair et al., 2005). The CR ranged from
More than 60 years 1.0 % 5 0.87 to 0.89 (Table 3), and Cronbach’s alpha ranged from 0.791 to
Married 60.6 % 311 0.813. These values indicate reliability of the scales used and mea­
Marital Status
Unmarried 37.2 % 191 surement accuracy of the constructs.
Divorced 1.0 % 5
Primary data collected from single respondents (Podsakoff, MacK­
Widow 1.2 % 6
High School or less 25.0 % 128 enzie, Lee, & Podsakoff, 2003) may suffer from common method vari­
Graduate 32.9 % 169 ance (CMV). Chang, Van Witteloostuijn, and Eden (2010) suggests steps
Education Level
Post-Graduate or
37.0 % 190
to address CMV. This concern was taken into consideration during the
more survey design step to analysis. We conducted a pilot survey and EFA to
Others (Please
specify)
5.1 % 26 ensure validity and reliability of the scales. Construct measures were
Household Income Less than .5 42.7 % 219 reviewed several times and adjusted as needed. The instrument was
(Million Indian Rupees .5 – 1.0 15.2% 78 reviewed by academic scholars for face validity. We administered the
Per Annum) 1.0 – 1.5 14.2% 73 survey in both online and print format, which is also one of the sug­
1.5 – 20 11.3% 58
gested ways to overcome CMV.
2.0–2.5 5.5 % 28
2.5 – 3.0 3.7% 19 The literature (Chang et al., 2010) suggests that the likelihood of a
More than 3.0 7.4% 38 respondent bias in responses which are used for complex mediation
analysis is close to zero. We conducted the Harman single factor test
(Harman, 1976), and observed that the total variance explained by the
forced single factor was 33.43 %, which is well below the cut off 50 %.
Based on the steps taken in this study we can conclude that CMV is not a
problem.
2
Of 513 total respondents, 495 were Hindus and remaining from associated
religions in India that had genesis in Hindu religion (such as Jains or Sikhs).
Respondents from divergent faiths (e.g. Christianity, Islam, or Judaism) were 4. Results
excluded. This is important as the ‘religiosity’ dimension is being hypothesized
and tested; and the two spiritual gurus whose brands were being tested belong Four path models were developed and the indirect effects were tested
to ‘Hindu’ religion. using AMOS bootstrap method which is considered to be the most

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Table 3
Bi-variate correlation, descriptive, and validity.
Gender Age Income Education Level Marital Status RI RE PRG NCP VAL PI

Gender –
Age − 0.02 –
Income − 0.16 0.20 –
Education Level 0.06 0.17 0.29 –
Marital Status − 0.00 − 0.40 − 0.12 − 0.04 –
RI 0.12 0.02 − 0.31 − 0.03 − 0.06 0.70
RE 0.09 − 0.09 − 0.32 − 0.05 − 0.00 0.50 0.77
PRG 0.06 − 0.28 − 0.27 − 0.04 0.11 0.13 0.36 0.76
NCP 0.08 − 0.10 − 0.34 − 0.09 0.01 0.37 0.40 0.39 0.77
VAL 0.05 0.06 − 0.30 − 0.13 − 0.06 0.32 0.28 0.09 0.51 0.78
PI − 0.06 0.05 − 0.12 − 0.04 0.01 0.12 0.07 0.06 0.24 0.26 –
Mean 1.37 2.60 2.62 2.23 1.43 4.22 3.39 3.46 3.26 3.89 0.09
SD 0.48 0.91 1.89 0.90 0.58 1.30 1.50 1.65 1.46 1.40 0.17
AVE – – – – – 0.49 0.59 0.57 0.59 0.60 –
CR – – – – – 0.87 0.88 0.87 0.88 0.89 –

Note: Correlations above |0.091| are significant at 0.05, and above |0.115| are significant at 0.01; the diagonals show the square root of AVE.

credible method to test the mediation effects (Hayes & Scharkow, 2013).
Results are provided in Tables 4–7. Model M1 examines the direct effects Table 5
NCP and VAL mediation (Model M2).
of RI, RE and PRG on PI (Table 4). Model M2 assesses the mediation
effects of NCP and VAL (Table 5). In order to assess the individual Independent DV (NCP) DV (VAL) DV (PI)
mediation effect of NCP and VAL we developed two more models: M3 Variables Beta t stat Beta t stat Beta t stat
(Table 6) and M4 (Table 7), respectively. The model fit indices of each of Main Effects
the four models were better than standards (1 < χ2/df < 4, CFI > .90, NFI RI –> 0.21*** 4.77 0.19*** 4.12 0.03 0.60
> .90, GFI > 0.9, RMSEA < .1, SRMR < .1) recommended by Hair et al. RE –> 0.14** 3.12 0.12* 2.52 − 0.05 − 1.02
(2005). PRG –> 0.28*** 6.73 − 0.00 − 0.02 0.01 0.28
NCP –> 0.15** 2.81
The regression assumptions were assessed for statistical validity of
VAL –> 0.17 3.31
the beta coefficients. The skewness coefficient of all the items as well as ***
constructs were below |0.5|. In the Indian population, it is believed that
the religiousness and pragmatism of consumers varies according to age, Co-variates
gender, education, income and marital status. These variables were used (Controls)
Age –> 0.01 0.34 0.11* 2.37 0.08 1.70
as controls.
Income –> − 0.15 − 3.44 − 0.20 − 4.39 − 0.04 − 0.83
Results of model M1 indicate that the direct effect of RI, RE and PRG *** ***
on PI are not significant (Table 4). Regarding model M2, the indirect Gender –> 0.00 0.04 − 0.01 − 0.35 − 0.08 − 1.88
effect of RI (β = 0.065, p < 0.01), RE (β = 0.042, p < 0.01), and PRG (β = Marital Status − 0.03 − 0.64 − 0.04 − 0.84 0.04 0.96
0.043, p < 0.05) on PI are positive and significant (Table 5). This indi­ –>
Education Level − 0.03 − 0.72 − 0.08 − 1.75 − 0.00 − 0.03
rect effect is a total indirect effect of mediators NCP and VAL. While it
–>
was clear that the indirect effects of RI, RE and PRG were significant on R-Square 0.27 0.17 0.09
PI, we could only calculate the individual indirect effects of RI, RE, and
PRG via NCP and VAL. It was not possible to test each of the six indi­ Indirect Effect
vidual mediation hypotheses using model M2. RI –> PI (Via NCP and VAL) 0.065
**
The indirect effect of an independent variable X on a dependent
RE –> PI (Via NCP and VAL) 0.042
variable Y via a mediator M can be estimated (Edwards & Lambert, **
2007, pp7, Eq7) as the product of the direct effect of X on M (i.e. βXM), PRG –> PI (Via NCP and 0.043*
VAL)

Note:
Table 4 *
p < 0.05.
Direct effect model (Model M1). **
p < 0.01.
DV (PI) ***
p < 0.001.
Independent Variables
Beta t stat

Main Effects and M on Y (i.e. βMY). As an illustration, the total indirect effect of RI on
RI –> 0.095 1.871 PI (β = 0.065, p < 0.01) is explained as follows. The indirect effect of RI
RE –> − 0.010 − 0.196 on PI via NCP could be calculated as the product of the two direct effects
PRG –> 0.056 1.176 RI to NCP (β = 0.21, p < 0.001), and NCP to PI (β = 0.15, p < 0.01),
which is (0.21 × 0.15 = 0.032). Similarly, the indirect effect of RI on PI
Co-variates (Controls)
Age –> 0.101* 2.075 via VAL is the product of direct effect of RI on VAL (β = 0.19, p < 0.001),
Income –> − 0.097* − 1.967 and VAL on PI (β = 0.17, p < 0.01), which is (0.19 × 0.17 = 0.033). The
Gender –> − 0.082 − 1.875 total indirect effect of RI on PI is the sum of the two indirect effects
Marital Status –> 0.034 0.716 (0.032 + 0.033 = 0.065).
Education Level –> − 0.018 − 0.401
Model M3 was used for testing hypotheses H1, H2, and H3. The in­
R-Square 0.036
direct effect of RI on PI via NCP (β = 0.048, p < 0.001), and RE on PI via
Note: The p value of RI is 0.062, which indicates that the effect of intrinsic NCP (β = 0.033, p < 0.01) are positive and significant (Table 6). H1 and
religiosity on purchase intentions is considerable, however the direct effect H2 are supported. The indirect effect of PRG on PI via NCP (β = 0.064, p
hypothesis is rejected at p value of 0.05.
* < 0.001) is positive and significant. It is hypothesized that the indirect
p < 0.05.

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Table 6 5. Discussion
NCP mediation (Model M3).
DV (NCP) DV (PI) Business and society are intrinsically and dynamically linked to one
Independent Variables another. The strong interconnections between them are demonstrated
Beta t stat Beta t stat
by Parsons and Smelser (1972) in their elaborate multi-level systems
Main Effects conception of society, which was proposed as the ‘theory of action’. Yet,
RI –> 0.211*** 4.766 0.047 0.920
RE –> 0.143** 3.116 − 0.043 − 0.826
often, business is studied and researched in isolation to the context in
PRG –> 0.282*** 6.734 − 0.008 − 0.163 general, and society in particular. The call to explicitly situate business
NCP –> 0.228*** 4.603 scholarly research in the social context is coming from scholars doing
research in emerging economies (Cavusgil et al., 2013; Meyer & Peng,
Co-variates (Controls) 2016; Tsui, 2004). This is due to cultural and institutional idiosyncrasies
Age –> 0.014 0.335 0.098* 2.049
of the context and the way it impacts business functioning (e.g. Marquis
Income –> − 0.148 − 3.441 − 0.063 − 1.292
Gender –> 0.001 0.038 − 0.083 − 1.921 & Raynard, 2015; Meyer & Nguyen, 2005). Implementing this topical
Marital Status –> − 0.026 − 0.641 0.040 0.861 research agenda demands a methodology that is reflective of the
Education Level –> − 0.029 − 0.715 − 0.012 − 0.264 contextualized understanding and is specific to the research question
R-Square 0.266 0.075
(Tsui, 2007).
The present study aligns with the above calls for contextualized
Indirect Effect
RI –> PI (Via NCP) 0.048*** research in Asia. The subject is a recent occurrence, as India has wit­
RE –> PI (Via NCP) 0.033** nessed a massive and unprecedented resurgence of right-wing nation­
PRG –> PI (Via NCP) 0.064*** alism within society, which catapulted the right-wing party to power
Note: with an absolute (or near absolute) majority in the 2014 and 2019
*
p < 0.05. elections. These socio-political developments are closely connected to
**
p < 0.01. the striking rise in the FMCG businesses promoted and branded by
***
p < 0.001. spiritual gurus (Mitra, 2017). This research sought to explain whether
the shift in the social-political landscape has altered the purchase intent
of the Hindu population, leading to the impressive growth of these
Table 7 businesses. This study contributes to theory development in the area of
VAL mediation (Model M4). identity theory and theory of reasoned action and planned behaviour,
DV (VAL) DV (PI) and also seeks to make methodological contributions. The investigation
Independent Variables
Beta t stat Beta t stat also has clear implications for understanding the interactions between
business and society, as discussed below.
Main Effects
RI –> 0.194*** 4.121 0.050 1.000
RE –> 0.123* 2.515 − 0.038 − 0.744 5.1. Implications for managers
PRG –> − 0.001 − 0.021 0.057 1.208
VAL –> 0.230*** 4.933
Emerging market societies are continuously changing and trans­
forming in many ways, and India is no exception (Sardana & Zhu, 2017).
Co-variates (Controls)
Age –> 0.107* 2.373 0.077 1.598 One such change is the recent emergence of ‘New Age’ spiritual leaders,
Income –> − 0.201*** − 4.392 − 0.051 − 1.036 who are leveraging their spiritual/religious connection to consumers to
Gender –> − 0.014 − 0.349 − 0.079 − 1.842 build multi-billion-dollar FMCG corporate enterprises. The timing of
Marital Status –> − 0.036 − 0.837 0.042 0.915
their entrepreneurial impact coincides with a seismic socio-political
Education Level –> − 0.075 − 1.753 − 0.001 − 0.028
R-Square 0.170 0.080
change in India. Indian society has moved towards embracing a more
right-wing Hindu nationalist ideology, giving a decisive mandate to the
Indirect Effect ruling right-wing party in consecutive elections for the first time since
RI –> PI (Via VAL) 0.045*** independence.
RE –> PI (Via VAL) 0.028** It is noteworthy that the spiritual gurus who are traditionally ex­
PRG –> PI (Via VAL) 0.000
pected to demonstrate ascetic lifestyles have now become capitalist role
Note: models, as they seek to challenge the dominance of MNC and domestic
*
p < 0.05. FMCG companies in India (Dutta, 2017). They have clearly sought to
**
p < 0.01. position their products as being ‘natural’, ‘of the land’ and ‘pure and
***
p < 0.001.
healthy’ (drawing on their yoga and spirituality), as well as relating to
the country’s culture. At the same time, they identify the growth of their
effect of pragmatism on purchase intentions via normative community enterprises with the growth of the nation and/or contributing to its
pressure is negative. Contrary to our hypothesis, we did not find any development (Knowledge@Wharton, 2017). Their rapid market entry
evidence of negative indirect effect. H3 is not supported. has rattled the senior management of incumbent firms who are unable to
It is counter intuitive that the indirect effect of PRG on PI via NCP is comprehend the rationale behind a growing consumer preference for
positive and significant. We address this unexpected finding in the dis­ products branded and sold by spiritual gurus. Traditional marketing
cussion. The direct effect of RI, RE, and PRG on PI are not significant, strategies have failed to provide an adequate response. This is because
indicating that there is a full mediation effect of NCP on PI. these enterprises exist in highly competitive and mature industries
Model M4 was used for testing the hypothesis H4, H5, and H6. The dominated by MNCs and large domestic companies. Thus, there is little
indirect effects of RI on PI via VAL (β = 0.045, p < 0.001) and RE on PI room to offer significantly better value (i.e. better quality for cheaper
via VAL (β = 0.028, p < 0.01) are positive and significant (Table 7). H4 prices) for their goods. MNCs and large domestic firms are better
and H5 are supported. The indirect effect of PRG on PI via VAL (β = equipped and resourced to attract suppliers and command better logis­
0.000, p > 0.964) is almost zero and not statistically significant. H6 is tics, and new entrants offer no unique products, nor do they use any
not supported. The direct effect of RI and RE on PI are not significant, innovative business models. At the same time, their promotional stra­
indicating that these relationships are fully mediated by VAL. tegies are modest and unostentatious. Hence, the rise of indigenous
firms affiliated with spiritual gurus can be best explained by

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D. Sardana et al. International Business Review 30 (2021) 101777

investigating how business and societal trends interact to influence crucial for managers to monitor the fluid social context in an emerging
consumer decisions and purchase intent. Is it that the transforming so­ market, and either seek to modify strategies accordingly or be willing to
cial milieu is also having an impact on customers? Or, do consumers adapt. In this instance, a nuanced understanding of the factors influ­
really find more value in their products? encing the purchase intent of consumers in the current social milieu
Our results suggest that intrinsic religiosity of individuals has a direct could help with developing competing strategies. A response to this new
impact (not at p < 0.05 but at p < 0.1; Table 4) on their intent to buy competition from brands promoted by spiritual gurus, could be to
products promoted by spiritual gurus, but it interacts with normative communicate with customers about the actions a particular company
community pressures in the current social milieu to further increase has taken to contribute to the national progress and/or to demonstrate
purchase intent. Likewise, extrinsic religiosity on its own does not how it is engaged in socio-cultural traditions (such as yoga day or an
significantly influence purchase intent, but in the presence of normative Indian festival).
community pressure purchase intent is also impacted for this group. A
surprising finding is that pragmatism, when interacting with normative 5.2. Implications for theory
community pressure, also increased purchase intent. This is counterin­
tuitive. One explanation could be that people are making this conscious The present study explicitly takes note of normative community
shift in preference towards goods sold by spiritual gurus because the pressure as one of the factors that is reflective of the broader change.
concerned products are household goods commonly perceived as com­ However, we do not neglect the fact that consumers may be buying such
modities. Hence, making this choice to substitute one common product products because they are genuinely superior in quality and/or are more
with a new product is considered harmless. Furthermore, the choice affordable, thus providing an overall perception of better value. As right-
aligns with the transformed social milieu and thus conforms to the wing nationalism in India has its basis in the idea of Hindu religion and
prevailing normative community pressure within the broad society. This way of living, we do assess individuals’ religiosity and associated
choice is therefore seemingly more pragmatic. normative community pressure, which can be considered ‘push’ factors
As expected, religious (both intrinsic and extrinsic) oriented in­ contributing to the uptake of products promoted by spiritual gurus.
dividuals perceive higher value from products being sold by spiritual Finally, we also consider pragmatic aspects of an individual and value
gurus, which also translates into purchase intent. Value perception is perception of the product. These are ‘pull’ factors that helps individuals
driven by inferences of higher quality, better pricing, and greater purity judge the true value of the product and make a practical choice.
while also having less preservatives. Such value perception is likely due The above approach not only draws on social-identity theory and
to the association of the product with the spiritual gurus, who tradi­ self-identity theory (Reed, 2002; Terry et al., 1999), but it combines
tionally have portrayed desired imagery of purity, naturalness and di­ them to derive novel insights into the factors that contribute to con­
vinity, rather than simply being a product (or commodity) sold by a sumption of household goods promoted and sold by spiritual gurus.
profit-seeking corporation. This assertion is further supported by the Religiosity and pragmatism are individual-level characteristics helping
fact that the interaction of pragmatism with value perceived was found to define one’s self (Delener, 1990; Yang & Stening, 2013). The former,
to have no impact on the purchase intent of consumers. This suggests along with normative community pressure, can be used to gauge an
that pragmatic individuals do not discern any tangible benefit, signi­ individual’s social-identity. Pragmatism concerns individual character­
fying that products sold by spiritual gurus are of no better value istic and attitudes, which are likely to influence the perceived value of a
compared to competing products in the market. product. This distinct characterization of factors based on theoretical
The present study demonstrates how a transformed social milieu has justification is prudent. They relate to, mimic even, the constructs used
led to the success of firms selling products promoted by spiritual gurus in in the theory of planned behaviour and seek to progress it. Perceived
a highly competitive environment. As such, buying these privately control behaviour (often used in the theory of planned behaviour) was
consumed common household goods (including ones promoted by not explicitly examined because the objective of the study was primarily
spiritual gurus) does not confer group inclusivity or an enhancement of to understand the choices people make, rather than determine their
status. Individuals continue to belong to the nation (a social grouping), ability to buy the products (Ajzen, 2005; Khan & Azam, 2016).
despite their consumption of a particular brand. Therefore, social- The above approach adheres to theories grounded in social identity,
identity theory provides fewer compelling insights or justification for self-identity, and planned behaviour for the research questions posed in
the use of the products promoted by spiritual gurus. Nevertheless, the this study. The choice of constructs is unique as they help to explain an
study demonstrates the belief that normative expectations rooted in observed phenomenon. Further, methodologically the study demon­
nationalistic feelings, religion and culture can influence choice by strates that individual-level factors (i.e. intrinsic religiosity, extrinsic
engendering socio-ethnic identity. At the same time, it can also be religiosity and pragmatism) not only directly impact purchase intent (as
inferred that the consumption of products sold by spiritual gurus in some purportedly in the theory of reasoned action and planned behaviour),
mannerisms contributed to an individual’s pride, and thus their self- but they also interact with constructs (such as normative pressure and
identity, primarily manifested through religiosity. perceived value of a product) to explain consumers’ purchase decisions.
Consumption of such products is an affirmation and reinforcement of Overall, the findings can be interpreted in a nuanced manner and in-
one’s self-identity rather than an attempt to become part of a group. The depth insights can be drawn.
individual’s pride and boost to their self-identity also comes from the
realization of belonging to a unique and ancient culture. This is partic­ 6. Conclusions
ularly relevant in this case as Hinduism (viz. religion in this case) in the
context of India is intrinsically linked to the nation and to its culture. The value systems of the economy are subordinate to the value sys­
Therefore, unlike other countries where religion is not linked to the tems of the society, yet there is a tendency is to give primacy to the
culture of the country, the religious beliefs are often merged with the former and neglect the latter. This is reflected in scholarly research in
idea of India. So, for many, Hinduism (the religion) becomes a way of management. With this research, we seek to highlight the relationship
life, closely tied to their distinctive cultural and national identity. Reli­ between society and business and how significantly the latter is influ­
giosity, an individual characteristic that contributes to ‘self-identity’, enced by the former.
thus re-enforces social identity (i.e. national identity) for people of the We conclude that disruption in the mature household FMCG market
same faith in India. in India was essentially triggered by the changing social milieu. The
The present study reveals that technology is not the only and change can be attributed to the awakened nationalist pride founded on
necessary condition for disruption, as is often assumed. Even a mature the religious dimension of individual identity. Whereas the uptake of
industry can be disrupted by an ongoing social transformation. It is goods promoted by spiritual gurus can be attributed to widespread

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D. Sardana et al. International Business Review 30 (2021) 101777

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