Q U A L I T Y M A N A G E M E N T S Y S T E M :

PURPOSE & ELEMENTS

Instructor:
Jay Vee L. Lacostales
jayvee.lacostales@cvsu.edu.ph
09094449529/09206187535
Department of Industrial Engineering and Technology
Consultation Schedule: 05:00 – 07:00 PM, Wed
Q U A L I T Y M A N A G E M E N T S Y S T E M
QUALITY
➢Quality is the
degree of
➢The Pursuit Of feeling
Perfect That happiness
Never Ends

➢ Quality is the ➢Quality is the

fulfilment of way of life
needs
Q U A L I T Y M A N A G E M E N T S Y S T E M
CONVENTIONAL WAYS OF ➢QUALITY
ENSURING PRODUCT ASSURANCE
QUALITY

➢QUALITY Is all about

CONTROL ensuring product
quality by
It is all about controlling the
checking of process to
product quality generate defect
Q U A L I T Y M A N A G E M E N T S Y S T E M
COST ASSOCIATED TO
POOR QUALITY

➢INTERNAL
➢PREVENTION
FAILURE COST
COST

➢APPRAISAL ➢EXTERNAL
COST FAILURE COST
Q U A L I T Y M A N A G E M E N T S Y S T E M
COST ASSOCIATED TO
POOR QUALITY
Q U A L I T Y M A N A G E M E N T S Y S T E M
COST ASSOCIATED TO
POOR QUALITY

➢ 85% of the
problems
can be
corrected
by changing
system,
;less than
15% are
under the
worker’s
control
 Q U A L I T Y M A N A G E M E N T S Y S T E M
QMS DEFINITION

A set of interrelated
elements that
organizations use to
formulate quality
policies and
objectives and to
establish the
processes needed to
ensure that policies are
followed and objectives
are achieved
Q U A L I T Y M A N A G E M E N T S Y S T E M
PDCA CYCLE
➢PLAN

Establish the objective

of the system and its
processes, and the
resources needed to
deliver results in
accordance with
customer’s requirements
and the organization’s
policies
Q U A L I T Y M A N A G E M E N T S Y S T E M
PDCA CYCLE
➢DO

Implement what was

planned
Q U A L I T Y M A N A G E M E N T S Y S T E M
PDCA CYCLE
➢CHECK

Monitor and (where

applicable) measure
processes and the
resulting products and
services against policies,
objectives and
requirements and report
the results.
Q U A L I T Y M A N A G E M E N T S Y S T E M
PDCA CYCLE
➢ACT

Take actions to improve

performance, as
necessary
Q U A L I T Y M A N A G E M E N T S Y S T E M
ISO 9001: 2015 QMS

ISO 9001 was first

published in 1987 by
ISO, an international
agency composed of the
national standard bodies
of more than 160
countries
Q U A L I T Y M A N A G E M E N T S Y S T E M
EVOLUTION OF ISO 9001
Q U A L I T Y M A N A G E M E N T S Y S T E M

QUALITY MANAGEMENT
PRINCIPLES
Q U A L I T Y M A N A G E M E N T S Y S T E M
• Products/ services
delivered to the clients
BENEFITS OF ISO are consistently
9001:2015 meeting their needs
and expectations

• Clients may have

reduced cost from lost
➢CUSTOMER sales due to return,
rework or reject

• Clients may not

anymore auditing the
company thereby
resulting to cost
savings
Q U A L I T Y M A N A G E M E N T S Y S T E M

BENEFITS OF ISO • Company may gain

9001:2015 market edge

• Company can reduce

operational cost due to
improved quality
➢COMPANY
• Company can manage its
risks that could affect
their organizational
effectiveness &
efficiency
Q U A L I T Y M A N A G E M E N T S Y S T E M

BENEFITS OF ISO • Staff can be better

9001:2015 trained using the
company standards

• The company could be more

objective in assessing staff
performance, thus preventing
➢STAFF biases.

• Staff de-motivation
due to lack of
standards can be
avoided.
Q U A L I T Y M A N A G E M E N T S Y S T E M
SCEMATIC REPRESENATATION
OF ELEMENTS OF SINGLE
PROCESS
Q U A L I T Y M A N A G E M E N T S Y S T E M
REPRESENTATION OF
STRUCTURE OF ISO IN PDCA
Q U A L I T Y M A N A G E M E N T S Y S T E M
ISO 9001: 2015
REQUIREMENTS
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 4.0
CONTEXT OF THE
ORGANIZATION

• This clause ensures

that the QMS impacts
the company
strategically.
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 5.0
LEADERSHIP

• It drives the
organization towards
• This clause is the hub consistent quality
of the PDCA wheel products and services,
process effectiveness
& customer satisfaction
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 6.0
PLANNING

• This clause ensures

integrating risk-based
thinking to planning
process
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 7.0
SUPPORT

• This clause ensures

effectiveness
management of the
support processes
 • This clause ensures
Q U A L I T Y M A N A G E M E N T S Y S T E M
effectiveness
CLAUSE 8.0
OPERATION
management of the
operational processes
 • This clause ensures
Q U A L I T Y M A N A G E M E N T S Y S T E M
that the company
CLAUSE 9.0
PERFORMANCE EVALUATION
evaluates the
performance &
effectiveness of the
QMS
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 10.0
IMPROVEMENT
• This clause
ensures that
the
improvement
initiative is
not only
limited to
corrective
action but
also to other
improvement
approaches
Q U A L I T Y M A N A G E M E N T S Y S T E M
CLAUSE 10.0
IMPROVEMENT
• This clause
ensures that
the
improvement
initiative is
not only
limited to
corrective
action but
also to other
improvement
approaches
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015

1. Gap analysis
2.Appointment
➢STEP 1: role
PLANNING AND 3.Company wide
AWARENESS awareness
training
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015 A. QMS PLANNING

1. Understanding
context of the
organization
➢STEP 2: QMS 2. Drafting Quality
Policy
DESIGN AND 3. Developing Business
DEVELOPMENT process map &SIPOC
Diagram
4. Conducting risk &
opportunity
assessment
5. Writing quality
objectives, KPIs and
Targets.
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015 B. ESTABLISHING
DOCUMENTED
INFORMATION

➢STEP 2: QMS 1. QMS manual

2. Procedures
DESIGN AND 3. Support documents
DEVELOPMENT 4. Records
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015

➢STEP 3: QMS Cascading of QMS

documentation to staff
DEPLOYMENT
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015

➢ STEP 4: QMS Conformance of staff

IMPLEMENTATION to QMS
Q U A L I T Y M A N A G E M E N T S Y S T E M
SETTING-UP ISO 9001:2015

• Conduct of Internal
➢STEP 5: QMS Quality Audit
AUDIT, REVIEW • Corrective action
&
• Management Review
IMPROVEMENT
Q U A L I T Y M A N A G E M E N T S Y S T E M

NEGATIVE CULTURE THAT

➢ NOT INNOVATIVE
PREVENTS EFFECTIVE QMS
IMPLEMENTATION

➢ LACK OF SELF-
DISCIPLINE
➢ NOT NATIONALISTIC

➢ LACK OF RESPECT
TO AUTHORITY

➢ LACK OF PASSION FOR

EXCELLENCE
END OF SESSION
Q U A L I T Y M A N A G E M E N T S Y S T E M

PURPOSE AND ELEMENTS