Total Quality Management (TQM)

QUALİTY MANAGEMENT COMPONENTS

 Quality Planning
◦ It identifies the standards and determines how to satisfy those standards.
◦ It lays out the roles and responsibilities, resources, procedures, and processes to
be utilized for quality control and quality assurance.
 Quality Assurance
◦ It is the review to ensure aligning with the quality standards. an assessment will
be provided here.
◦ Planned and systematic quality activities.
◦ Provide the confidence that the standards will be met.
 Quality control
◦ It addresses the assessment conducted during quality assurance for corrective
actions.
◦ Measure specific results to determine that they match the standards.
◦ Use of Statistical Process Control (SPC) : a methodology for monitoring a process
to identify special causes of variation and signal the need to take corrective action
when appropriate.
◦ SPC relies on control charts.
WHAT IS QUALİTY?
Quality can be quantified as follows:
Q= P/ E
Where;
Q= quality
P= performance
E= expectation
TQM
T -> Total = Made up of the whole.
Q -> Quality = Degree of excellence a product or service
provides.
M -> Management = Act, art, or manner of handling,
controlling, directing, etc.
.
ELEMENTS OF TQM

THE SIMPLE PROCESS"