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Project
Impact of project monitoring monitoring
and evaluation practices and evaluation
practices
on construction project
success criteria in Ghana
Ernest Kissi, Kofi Agyekum, Bernard Kofi Baiden and Received 25 November 2018
Revised 21 February 2019
Reuben Agyei Tannor Accepted 15 March 2019
Abstract
Purpose – Monitoring and evaluation (M&E) of projects is a very important aspect of project execution and
management. This is because proper M&E practices have a significant effect on the successful delivery of
projects. The purpose of this paper is to examine the impact of project M&E practices on construction project
success criteria.
Design/methodology/approach – Structured questionnaires were used to solicit the views of project
professionals in the Ghanaian construction industry. The questions were developed through critical review
of literature and complemented with a pilot interview on the subject. This paper utilized a partial least
square–structural equation modeling (PLS–SEM) to establish the impact of project M&E practices
(constructs) on project success based on the hypothesis.
Findings – Results showed that M&E practices had a positive statistical significant relationship with
construction project success criteria. In addition, health and safety performance and project scope showed a
strong significant relation with M&E practice, implying that, in developing countries, these two main
constructs should be given critical attention in achieving project success.
Practical implications – The findings of this study may be useful to organizations in determining M&E
techniques that are relevant and contribute highly to project success. This may go a long way to increase
productivity and accelerate the rate of successful project delivery.
Originality/value – The application of rigorous analysis, PLS–SEM, gives a more reliable information on
M&E practices that can ensure successful delivery of construction projects.
Keywords Evaluation, Ghana, Success, Projects, Construction, Criteria, Condition monitoring
Paper type Research paper
Introduction
The successful completion of projects across different sectors and industries is one of the
most important factors that determine the development and growth of many nations
(Maylor et al., 2006). Monitoring and evaluation (M&E) is important for the successful
management of projects (Nyonje et al., 2012). Decades ago, M&E practices were determined
by placing emphasis on prudent utilization of resources (Rogers and Williams, 2006).
However, many organizations and institutions, as well as project managers in the modern
era, regard M&E practices as a requirement for success rather than a management tool used Built Environment Project and
Asset Management
for project appraisals, identifying and correcting problems in planning and implementation © Emerald Publishing Limited
2044-124X
of projects (Armstrong and Baron, 2013). According to Cleland and Ireland (2007), DOI 10.1108/BEPAM-11-2018-0135
BEPAM project management was formally recognized as a distinct field in the late 1950s
when much emphasis was placed on M&E of projects as a result of the discontentment of
stakeholders.
Shapiro (2007) defined M&E as a systematic collection and an analysis of information
and the processes to determine the extent to which goals and milestones are
being met and analyzed for any discrepancies. According to Kusek and Rist (2004),
M&E is one of the most relevant tools that influence the performance and successful
completion of projects. Shapiro (2007) further iterated that M&E always aims at
improving the efficiency and effectiveness of a project. M&E is discrete, yet
complementary, and is closely linked to functions in projects (Crawford and
Bryce, 2003).
According to Action Centre la Faim (ACF, 2011), M&E is described as an activity to
support evidence-based decision-making processes for the achievement of project
objectives. As a management function, the main task of M&E should be to make available
information on programs in the right form, order and at the right time to contribute
toward effective decision-making process (Connelly, 2004). M&E also supports project
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Literature review
Monitoring and evaluation practices
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Practices in M&E refer to the patterns that have been identified to be efficacious in
improving project performance. Such practices have been accepted by practitioners as an
effective way to implement M&E in projects (Webb and Elliot, 2000). M&E practices start
with baseline data collection through the gathering of basic information about a project
(Estrella and Gaventa, 2010). This data are later used to provide a comparison for
assessing the overall effect of the project (United States Agency for International
Development (USAID), 2010). The second practice deals with planning that underlies the
assumptions on which the achievement of project goals depends. Armstrong and Baron
(2013) categorized M&E planning into resources of budget, capacity, feasibility, timeline
and ethics. M&E structural framework is the third practice and is targeted at identifying
the reasons behind performance measurement and project elements, how related they are,
and their underlying fundamentals (Muzinda, 2007). The fourth practice is the M&E
budget (Kelly and Magongo, 2004). To ensure proper M&E, it is important for the budget
of the project to make a clear and adequate provision for the activities (Muzinda, 2007).
The fifth practice of M&E deals with scheduling, and according to McCoy et al. (2005),
M&E must be scheduled so that it is given the required importance and it is not carried
out only at the whims of the project manager. Specifying the frequency of data collection
follows scheduling. Gyorkos (2003) stated that a clear specification should be made on
how often M&E data collection should be done. The involvement of all stakeholders at
this stage is very important. According to Muzinda (2007), the participatory approach to
M&E is viewed as an empowerment tool for their involvement in projects. ICT usage is
the seventh practice, and this has a very important value in the process of M&E practices.
In cases of data analysis, for instance, the computers and computer-aided programs are
normally relied upon for data analysis. M&E teams employ computer and computer-aided
programs in data analysis, which reduces too much paper work and also results in an
efficient construction design (Kelly and Magongo, 2004). The eighth practice is the
midterm and end evaluation that determines the impact of the project and the way it
contributed to the attainment of the project goal (Gyorkos, 2003). The midterm and end
evaluation help in ascertaining how project fared in terms of the input and in terms of the
level of output (Gilliam et al., 2003). It is important that after the implementation of the
project, lessons learnt are documented to be incorporated into subsequent projects and
shared with other stakeholders. Uitto (2004) added that it is advisable that these
lessons are shared with the implementing staff. Finally, in the M&E activity, there should
be a plan for dissemination of M&E findings. These findings should be disseminated
to the stakeholders by way of reports to the donors, depending on the requirement,
BEPAM communication to the community and beneficiaries and to the implementation staff
to help improve their implementation practices and strategies. Table I summarizes the
various M&E practices discussed above.
Practices Sub-practices
Baseline studies (BS) Organization performs comprehensive BS before the implementation of project
The project team designs the plan for performing the BS
The BS is done in accordance with the designed plan
Organization designs research materials for undertaking BS
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projects is achieved when the project is completed successfully without the occurrence of
any major accidents and injuries (Auffan et al., 2009). According to Chan and Chan (2004),
the occurrence of accidents during the execution of projects can affect the success of the
project in many ways. Accidents can lead to cost overruns or delays that can sometimes
affect the reputation of the company. The relationship with project stakeholders explains
the existence or the non-existence of disputes among all project stakeholders. The absence
of disputes is regarded by many as a major criterion of success ( Jha and Iyer, 2007).
Therefore, project stakeholders must always do everything to ensure good cordial
relationship among themselves.
Project scope can be defined as all the features and functions that are to be included
in a product or service (PMI, 2000). Thus, project scope describes the totality of a project.
The significance of project scope in the achievement of project success is well-reported
(Collins and Baccarini, 2004). According to Muhammad et al. (2013), a major contribution to
unsuccessful projects is the lack of understanding of project scope. Some studies have
shown the significance of environmental performance in accessing the success of a project.
The inclusion of environmental performance can be attributed to the huge awareness of
sustainability in the construction industry, which encompasses social, economic and
environmental aspects. The environmental category of sustainability focuses on
environmental hazards and degradation. A summary of the project success criteria is
shown in Table II.
Hypothesis development
The Project Management Book of Knowledge (Project Management Institute, 2010)
continually stresses the importance of M&E in the realization of project success. This
means that the success of a project can be dependent on the M&E practices in every
organization, with the construction industry not being an exception to such development.
However, M&E practices are given less recognition in the project execution processes.
Naidoo (2011) noted that M&E managers need to have success factors to help strengthen
their credibility and the monitoring team needs to be enhanced and strengthened so that it
has more power to increase its effectiveness. Although the successful completion of a
project may depend on many factors, the role and importance of M&E of projects cannot
be downplayed. Otieno (2000) identified that project managers do not recognize the
usefulness of M&E in projects from the beginning to the end of projects. Hence, they are
unable to implement M&E practices to ensure project success. Phiri (2015) concluded
that M&E practices serve as the blueprint for achieving successful projects. Consequently,
BEPAM Criteria Sub-criteria
Effective communication
Regular monitoring and feedback by top management
Project scope (PS) Involvement of stakeholders
Effective communication
Proper scope definition
Monitoring and feedback
Table II. Environmental performance (ENV. PERF.) Top management support
Project success High resource usage efficiency
criteria Efficient construction methods
Kamau and Bin Mohamed (2015) noted that several studies have been conducted
with the aim of determining the critical success factors that lead to project success.
Most of these studies found that project success in many instances was a result
of effective M&E. For example, Prabhakar (2008) noted that M&E feedback was among
the factors that led to project success. According to Papke-Shields et al. (2010), the
likelihood of achieving success in projects is enhanced, among other factors, by constant
monitoring of the project. The study further indicated that M&E practices were
important in the management of project scope, time, cost, project quality,
human resources, communication and risk (Papke-Shields et al., 2010). In the view of
Hwang and Lim (2013), monitoring and evaluating the budget performance,
schedule performance and quality performance contribute to project success.
According to Ika et al. (2012), there exists a positive relationship between critical
success factors for project completion and M&E practices. The above assertions show
some level of agreement across the project management discipline, which states that
M&E is a major contributor to the success of projects. Drawing from the above, it can be
deduced there exists a relationship between M&E practices and project success
in construction projects. On this basis, a hypothesized conceptual framework was
developed (see Figure 1).
Research method
A quantitative research approach of enquiry was adopted for this study. A review of
literature on the subject was conducted to discover M&E practices adopted in most
industries with special emphasis on the construction industry and the factors of project
success in construction project practices. The information gathered from the review was
Baseline studies Data specification Project
monitoring
Cost performance
and evaluation
practices
Schedule
M&E planning performance
ICT
Quality
performance
Midterm/end term
M&E framework evaluation
Health and safety
performance
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Stakeholder
relationship
M&E budgeting Documentation
Project scope
Figure 1.
Hypothetical
conceptual framework
used to develop a protocol interview, involving (ten) experts to corroborate the variables
identified from literature. These experts were selected based on their experiences on the
subject matter under study. The criteria used were that an expert must have had a
professional qualification, worked for more than 20 years and must have worked in both
the public and private sectors. The experts were tasked to determine the reasonableness
and extensiveness of the identified variables; following this, they were asked to either
make additional suggestions or delete any variable. Subsequent to this, a structured
questionnaire was developed and was purposively administered to 120 professionals in
the Ghanaian construction industry, who must have been involved in M&E in
construction projects. The questionnaires were distributed online and supplemented by
self-administration. Respondents were asked to score on a Likert scale of 1–5 (where 1
extremely low to 5 extremely significant) as per the significance of the identified success
criteria. Furthermore, they were asked to indicate the M&E practices that were frequently
used in M&E proceedings based on Likert scale from 1 to 5 (where 1 highly infrequent to
BEPAM 5 highly frequent). Out of 120 questionnaires distributed, 81 questionnaires were retrieved
and were deemed valid, representing a relatively high response rate of 68 percent. This
response rate was achieved due to constant reminders and follow-ups. The questionnaire
administration was aided by four assistants and the collection lasted for seven months.
The sample size was considered acceptable, as it satisfied the recommendation by
Ott and Longnecker (2001) that a sample of 30 for any group could be deemed
representative. These respondents were generally M&E Officers, Quantity Surveyors and
Architects’ consultants who had worked in both private and public sectors dealing with
wide range of projects. It must be noted that the questionnaire was purposively
administered to the respondents based on the criteria discussed previously in this
section. From the questionnaires retrieved, 60 percent were from M&E Officers,
20 percent were from Quantity Surveyors and the remaining 20 percent were from
Architects. The respondents had good educational backgrounds, as 5.50 percent had PhD
qualification, 39 percent had MSc/MPhil qualification and 55.50 percent had BSc
qualification. In terms of their professional experiences, 12 percent had 1–5 years of
experience, 56 percent had 6–10 years of experience, 16.5 percent had 11–15 years of
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experience, 15.5 percent had 16–20 years of experience and 6.60 percent had over 20 years
of experience.
This study adopted the partial least square–structural equation modeling (PLS–SEM)
tool for the statistical analysis of the data generated. The PLS–SEM was used to determine
the impact between the respective constructs. The PLS–SEM approach was adopted for this
study, because it combines variables relating to both econometric and psychometric in
modeling for statistical purposes and it works well for studies with comparatively small
sample size (Rigdon, 2016; Sarstedt et al., 2016). The analysis of the data obtained for this
study was done in accordance with the procedure suggested by Hair et al. (2014) and
Sarstedt et al. (2016). The procedure involves the appraisal of both the measurement
and structural models.
HSP4 0.565
Relationship with project stakeholder 0.749 0.746 0.525
REL ST1 0.694
REL ST2 0.599
REL ST3 0.857
Project scope 0.776 0.870 0.696
PROJ SCOPE1 0.910
PROJ SCOPE2 0.628
PROJ SCOPE4 0.930
Environmental performance 0.741 0.845 0.732
ENV. PERF.1 0.899
ENV. PERF.3 0.810
Baseline survey 0.803 0.863 0.559
BS2 0.744
BS3 0.729
BS5 0.665
BS6 0.812
BS7 0.780
M&E planning 0.789 0.846 0.609
MEP1 0.773
MEP3 0.808
MEP6 0.756
MEP7 0.784
M&E framework 0.872 0.915 0.782
MEF1 0.849
MEF2 0.933
MEF3 0.869
M&E budget 0.727 0.846 0.647
MEB1 0.751
MEB2 0.836
MEB3 0.824
M&E scheduling 0.647 0.811 0.590
MES1 0.722
MES2 0.860 Table III.
MES3 0.714 Factor loadings,
Cronbach’s α,
composite reliability
(continued ) and AVE
BEPAM Indicators Loadings Cronbach’s α Composite reliability AVE
Table III.
The final step in the assessment of the model was the analysis of the discriminant validity.
The discriminant validity is the degree to which constructs vary from other constructs by
empirical measures (Sarstedt et al., 2016; Hair et al., 2016). The criterion for the measurement
of the discriminant validity was the Fornell–Larcker criterion. Thus, the use of the Fornell–
Larcker criterion will establish if a latent variable accounts for more variances in its
associated indicator variables than it shares with other constructs in the same model (Hair
et al., 2017). In satisfying this, each construct AVE was compared with squared correlations
with other constructs in the model (Table IV ). The results as shown in Table IV imply that
the discriminant validity of the measurement model at both construct and indicator levels
was sufficient.
Assessment of the structural model. The assessment of the structural model helps in
ascertaining the degree to which the hypothesis is supported by the empirical data. In the
evaluation of the structural model, Sarstedt et al. (2016) proposed the assessment of
the path coefficients and the use of coefficients of determination (R2). The results
from the bootstrapping were used to assess the significance of the relationships.
The predictive accuracy of the model is represented by the R2 value. R2 values of 0.75,
0.50, 0.25 describe significant, moderate or weaker levels of predictive accuracy,
respectively (Hair et al., 2014; Henseler and Fassott, 2010). The R2 values shown in Table V
portray that the independent constructs significantly and moderately affect the dependent
constructs (success criteria).
The next step involved the testing of the hypothesis based on the path coefficients and
significance. To facilitate this, a bootstrapping method was carried out as PLS–SEM does
not assume that the data are normally distributed. This implies that parametric
significance cannot be applied to test whether coefficients such as outer weights, outer
loadings and path coefficients are significant (Hair et al., 2017). Using a sub-sample of
5,000 and a confidence level of 10 percent (α ¼ 0.10; two-tailed test), the bootstrapping was
undertaken. The implementation of the bootstrapping aided the use of the SmartPLS3.
Therefore, when t-value is above 1.65, it can be concluded that the hypothesis is
statistically supported. Out of 70 hypotheses, 35 were not supported. Table VI and
Figure 2 show the summary of path coefficients and significance levels and final model,
respectively.
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BS CP DLL ENV. PERF. HSP ICTU MEB MEE MEF MEP MES MESF PQP PROJ SCOPE PSP REE REL ST
BS 0.748
CP 0.003 0.829
DLL 0.338 0.199 0.854
ENV. PERF. −0.517 0.237 −0.035 0.856
HSP −0.473 0.250 0.027 0.538 0.673
ICTU 0.376 0.440 0.499 −0.028 0.099 0.920
MEB 0.409 0.451 0.482 −0.183 −0.047 0.625 0.805
MEE 0.033 0.203 0.258 0.014 0.472 0.273 0.354 0.807
MEF 0.448 0.051 0.405 −0.307 −0.020 0.210 0.340 0.230 0.884
MEP 0.292 0.242 0.477 −0.029 0.005 0.445 0.530 0.182 0.346 0.781
MES 0.381 0.407 0.577 −0.168 −0.042 0.624 0.695 0.210 0.262 0.636 0.768
MESF 0.600 0.245 0.377 −0.356 −0.063 0.459 0.524 0.455 0.421 0.289 0.472 0.905
PQP −0.138 0.304 0.148 0.510 0.289 0.152 0.116 −0.069 0.036 0.372 0.191 −0.056 0.869
PROJ SCOPE 0.317 0.141 0.430 0.063 −0.073 0.354 0.255 −0.099 0.342 0.473 0.508 0.243 0.440 0.834
PSP −0.006 0.344 0.360 0.372 0.239 0.351 0.282 −0.064 0.087 0.453 0.456 −0.016 0.678 0.511 0.828
REE 0.318 0.209 0.164 −0.276 0.205 0.305 0.463 0.618 0.338 0.123 0.181 0.655 −0.266 −0.178 −0.129 0.851
REL ST 0.333 0.185 0.317 0.209 −0.045 0.295 0.357 0.066 −0.030 0.375 0.385 0.258 0.213 0.503 0.224 0.103 0.724
practices
monitoring
Project
and evaluation
Table IV.
criterion
Fornell–Lacker
BEPAM Discussion
In practice, M&E serves as the lever for measuring the time at which the project
was started, the progress that has been achieved in a given period and the methods to
execute the project within the client-stated requirements and objectives. From the
analysis, it can be inferred that there exists a clear relationship between the various
project success criteria and M&E practices. This is demonstrated through the
analysis wherein all R2 values recorded significant relationships with all the M&E
practices. Furthermore, the findings as presented suggest the need for critical assessment
of the M&E practices that have strong impacts on project success criteria. In buttressing
this, Naidoo (2011) reiterated that there is a need to strengthen and empower M&E
professionals in a project setting to help in the strict enforcement of M&E practices
that lead to a successful project. Although successful completion of projects remains a
critical objective to clients, to achieve such successes, there is a need to give an utmost
importance to the relationship that exists between these parameters in project execution
processes. Therefore, continual and consistent practicing of M&E has the tendency to
ensure that projects are completed within project success criteria. It is therefore not
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surprising that project scope management recorded a strong significant relationship with
M&E since scope management deals directly with the baseline practices, midterm and end
reviews of M&E practices. This is in agreement with Papke-Shields et al. (2010) who
indicated that management of project scope has a direct relationship with M&E practices
and it remains a success criterion for project execution. In addition, it is worth noting that
health and safety practices recorded the highest R2 value, suggesting a strong level of
impact of M&E practices on health and safety. Although health and safety practices
over the years have been neglected in most developing countries (Kheni et al., 2006;
Jason, 2008), in recent time the practices have gained some recognition among industrial
players. Auffan et al. (2009) indicated that health and safety performance of projects is
achieved when the project is completed successfully without the occurrence of any major
accidents and injuries. This shows that M&E practices can help in achieving the expected
health and safety performance.
Conclusion
Successful completion of projects is a fundamental goal for all organizations. However, it has
been noted that most organizations struggle with the internal and external processes of
demands for a continuous improvement of project execution processes in order to achieve the
main objective of the client. M&E has been found to be a major management function for
ensuring that the objectives set for projects are successfully achieved and that projects meet
stakeholder expectations. Projects that have not been properly monitored and evaluated end
up not being successfully completed. The aim of this study was to examine the impact of
project M&E practices on construction project success criteria in Ghana. Quantitatively,
a clear relationship between the two concepts have been realized; it is evident that the project
success criteria, which include the project scope performance, the health and safety
performance, the environmental performance, the cost performance and the relationship with
stakeholders, are impacted positively by M&E practices. From the findings, it was evident
that health and safety, and project scope showed a significant relationship with the M&E
practices, implying that critical attention must be given to these main constructs in practice.
Theoretically, the study provided a clear quantification of the relationship
between M&E practices and their impacts on project success. These established
relationships will provide a guide to project managers and contractors in the execution of
projects, thereby increasing the success rate of construction projects. It will also serve
as a guide to the management of public sector institutions by revealing proper M&E
practices that should be employed by organizations to ensure positive results regarding
project execution. The study will be important for students and other researchers because
literature generated will not only serve as an additional source of knowledge but it will
also serve as a reference point in the conduct of similar studies. Despite the valuable
contribution of this study to both practice and knowledge, the data collection is
geographically limited to Ghana. But it is worth noting that the results of the study can be
adequately implemented in other countries with similar construction industry
characteristics. It is suggested that further studies should lean more on health and
safety performance and project scope, as these two project success criteria constructs
recorded the highest significant impact on projects M&E practices as per the analysis.
It is also interesting to note that out of 70 hypotheses, only half were supported.
It is therefore suggested that further studies should consider other statistical tools such as
regression or confirmatory factor analysis to test the hypothesis and these studies can
further consider whether the 35 hypotheses that were not supported can have any impact
on project success.
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REE1 MEB1
0.817 0.751
0.885 –0.028
0.383 –0.012 0.836 MEB2
REE2
0.824
REE MEB3
PSP MEB
0.151
–0.214 0.038
ENV. PERF.1 ENV. PERF.3 0.001
0.028
DLL1 0.899 0.810 0.289
0.876 MEF1
0.832 0.849
DLL2 –0.173
–0.438 0.933 MEF2
–0.139 –0.144
DLL 0.379 0.869
0.249 MEF3
–0.091 MEF
ENV. PERF. –0.009
0.003
0.194 0.144
0.128 CP2
0.900
0.326 0.248
0.876
0.205 CP3 0.696 –0.272
0.045 0.157
CP4 CP
MEE1 –0.148
0.817 PROJ SCOPE –0.387
0.237
0.797 –0.042 MEP1
MEE2 –0.108 0.910
PROJ SCOP... –0.219
–0.456 0.628
0.511 0.132
MEE 0.279 0.773
0.930 0.191
MEP3
–0.010 0.283 PROJ SCOPE 0.808
–0.023 PROJ SCOP...
0.756
MEP6
–0.018 0.262
ICTU1 REL ST1 –0.459 0.784
0.129 0.071 MEP
0.931 0.381 0.694
–0.066 REL ST2 0.599 0.319
ICTU2 0.909 MEP7
0.857 –0.327
0.273 –0.268 0.043
REL ST1
REL ST
ICTU
0.279 0.034 0.009
0.182
0.044
0.415
HSP2
0.252 0.545 0.299
0.861
0.536
0.135 HSP3
–0.110 0.565
MESP1 BS2
0.887 HSP4 HSP
0.021
0.922 –0.573
MESP2 BS3
0.744
MESF 0.729
0.265
0.053
0.665 BS5
–0.340 0.812
0.315 0.780 BS6
BS
BS7
–0.163
PQP
MES1
0.615 0.971 0.972
0.722
MES2 0.860
0.714
PQP1 PQP2 PQP3
MES3
MES
practices
monitoring
Project
Figure 2.
and evaluation
Final conceptualized
model
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Corresponding author
Ernest Kissi can be contacted at: kisernest@gmail.com
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