Orange BOOK

Your Handy User Guide

1.

Hello!
Congratulations and welcome to the ZOL Fibroniks family!
A world of super fast speeds, reliable internet connectivity and a first class
experience awaits you.

This guide is to assist and familiarise you with the service that you have
signed up for.

CONTENTS
Your ZOL Details 2

How to set-up 3

Quick Troubleshooting Guide 5

Using your ZOLphone service 6

Account Payments 6

myZol 7

Fibroniks on the Go! 8

Frequently Asked Questions 9

your handy user guide

 2.

YOUR ZOL DETAILS

1) Your ZOL-ID is ZOL- ____________________________________

Quote your ZOL-ID anytime you need assistance from our
support teams or when paying for your subscriptions.

2) Your network name (SSID) is____________________________

______________________________________________________
(If Wi-Fi network name and SSID have not been provided by
installer, use those provided on the sticker underneath the
1ONT fibre modem.)

3) Your ZOLphone number is 08677_______________________

The password associated with your ZOLphone account will
be emailed to you.

To manage your account online or on your mobile device and to register devices for Fibroniks
on the Go (for use at our ZOLspot locations), you will need to create a myZOL account. You can
do this by going to www.zol.co.zw and then clicking on the myZOL icon or by downloading the
myZOL app (available both on Play Store and App Store).

Need more help?

For any assistance, feel free to contact our call
centre on 08677 123 123,
available 24/7/365 for your convenience

your handy user guide

3.

HOW TO SET-UP
2.
Once connected, the set up will look
similar to the diagram:

1. ONT fibre modem – The 1. Huawei

Huawei device that
has 2 Wi-Fi antennas.

2. ATB box - The small white box fixed on

the wall where the fibre trunking ends.

3. Patch cord – The yellow fibre optic cable 3. 4.

that connects the ATB box to the ONT
4. Power cord

4.
Are you the DIY type?
a. Remove the plug from the ATB box inlet and from
the port labelled Optical at the back of the ONT
Fibre modem.

b. Take the yellow patch cord from the box and

remove the caps on either end.

c. Plug in one end of the patch cord into the inlet on

the ATB box and the other end into the optical port
on the modem. Be careful not to acutely bend the
cord otherwise it will break.

d. Power up the modem. You should notice the

power light (solid), WLAN light (solid), PON light
(blinking) and the TEL1 light (solid). That means
your modem is ready for registration. Wait at least
10 minutes for the modem to finish registering.
Registration has completed successfully when
PON light goes from blinking to solid.

e. Connect to your Wi-Fi and experience superfast

speeds!

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..continued
Getting connected

The ONT provided broadcasts Wi-Fi in your home/office. Kindly refer to our Wi-Fi disclaimer
section at the back of the sign up form, regarding Wi-Fi coverage. The modem also comes with a
phone port Tel 1, where you can connect a phone. (See diagram below)

Connecting using Wi-Fi

(Wi-Fi enabled devices usually include phones, laptops, tablets or TVs)
The Wi-Fi connection details are as provided on page 1. Use the Wi-Fi setup program on your
device to search for available Wi-Fi networks. Typical process for most devices is

- Open your settings program and go to Wireless Networks,

- Search for network,
- Select the network SSID as indicated on the modem or on page 1.
- Put in the password as indicated on the ONT or on page 1.

Once your device is connected, enjoy ZOL Fibroniks broadband experience.

Repeat the same process for all your Wi-Fi enabled devices.

Connecting using physical cable

(Devices that require cable connections are usually not Wi-Fi capable
e.g. DSTV Explorer decoder, TV etc. However, this setup can also be
used as a preferred option for Wi-Fi capable devices)

1) Locate the 4 Ethernet ports located at the back of the modem labelled as LAN1
right up to LAN4. Only LAN1 is active by default. Should you like all ports
activated, please
contact the Call Centre
for assistance.

2) Connect the provided

Ethernet (network)
cable to port LAN1
and to the device you
wish to connect. The
modem automatically Huawei

allocates dynamic IP
settings by default and LAN 1 LAN 2 LAN 3 LAN 4 TEL1 TEL2

most of your devices

are also set to accept a
dynamic IP address.

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5.

QUICK TROUBLESHOOTING GUIDE

Light Status Meaning

Green= Always ON The device is powered on

POWER
OFF The power supply is cut off

Always ON WLAN function is enabled

WLAN Blinking Data is being transmitted on WLAN port
*NB: Should the LOS light switch on,
please do the following
PON Always ON These 2 states are normal. before contacting the Call Centre:
In case of any other status,
LOS Always OFF contact ZOL Support*
a) Check that there are no acute
Cable not connected or folds on the patch cord
OFF end device is down

LAN Green Stable Ethernet connection is established

b) Make sure that both ends of the
patch cable are securely plugged in.
Green Blinking Data being transmitted

POTS not configured You may briefly unplug and plug

OFF back the cable on both ends.
TEL Green Stable POTS configured

If LOS light remains on,

Green Blinking Call in progress please contact our
Call Centre for assistance.

Make sure to:

1. Never remove the power cable from the modem as a way to switch it off
as this can damage the modem.

2. Never reset the modem by pressing the RESET button as this will remove all configurations
from the modem.

3. Do not cover the modem as this blocks the ventilation of the modem circuitry.

4. Avoid changing the modem location as it may damage the patch cable.

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USING YOUR ZOLPHONE SERVICE

How to make calls 1. 2.
For
Dial any
number international R
C

including the full calls, use the full

area code – just international 3 2 1

as you would format. e.g: 6 5 4

on a mobile. 00263 8677 9 8 7

123 123 # 0
*

How to manage and recharge your ZOLphone:

Using the handset:
On your ZOLphone handset, dial your voucher number/pin followed by a * (star), then dial your
number followed by the # tag. i.e. (Voucher PIN*VoIP Number#)

More of an online person?

1. Visit www.zol.co.zw/phone and enter your
username and password or pin to log on.

2. Go to Account Recharge – and enter the account

recharge pin (including the # symbol)

Buying ZOLphone credit

ZOLphone credit is available from:
• Any Econet or ZOL shop
• Online at www.topup.co.zw/zolphone
with EcoCash, TeleCash, VISA,
MasterCard or ZimSwitch.

ACCOUNT PAYMENTS
Payments to ZOL Zimbabwe (ZOL) can be made in the following ways:

1. Ecocash Online - This is the most convenient way to pay ZOL. Go onto
https://pay.zol.co.zw/econet/, or on the EcoCash instant payment link on your invoice.

2. Online Payments - You can now pay via VISA, Mastercard, Telecash or Zimswitch using
Paynow, an online financial services platform. Go to https://pay.zol.co.zw/paynow/
to make your payment.

myZOL

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Bank Branch Account
Number
USD Account #, 240064332
NMB Bank Eastgate
SWIFT CODE NMBLZWHX
USD Account #, 0222039070450
Stanbic Bank Nelson Mandela SWIFT CODE SBICZWHX
9011874559
CABS Platinum Club USD Account #

USD Account # 8700212269000

SCBLZWHX
Standard Chartered Bank Borrowdale SWIFT CODE
Branch Code 02800
USD Account # 1001967513
Steward Bank Eastgate SWIFT CODE STBLZWHX
Branch Code 20102

For all customers that make direct deposits into any of our accounts:
• We will need a copy of the deposit slip as proof of payment.
• Please clearly write on the deposit slip the email address or the customer ID
number of the account to be credited.
• Then send a copy of the deposit slip for our Billing Team's attention to
billing@zol.co.zw.

For those who make direct transfers from their bank to ours:
• Please provide us with the transfer reference number and the exact amount
deposited so we can credit your account.

ZOL Payment Points Avondale: Mark Manolis Sports

(Shop10) Avondale Shopping Centre
HARARE:
Eastgate: 3rd Floor Green
BULAWAYO:
Bridge, Eastgate
Selous Building Shop 6, Corner 10th
and Jason Moyo Street
Borrowdale: Shop 23 Sam Levy’s
Village, Borrowdale MUTARE:

Westgate: East Mall (opposite Pick n Manica Chambers Shop 6,

Pay) Westgate Shopping Centre 94C Herbert Chitepo Avenue

myZOL
myZOL is an interactive platform that keeps you in touch with all that's happening in your ZOL
universe and helps you manage your ZOL Fibroniks account.

myZOL can be accessed online or through the mobile application (download from Apple Store
or Google Play).

Login with your email address and password and be able to do/view the following:

• View bills, invoices and statements

• Make your payments , buy top ups

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..continued

• Register for ZOL Fibroniks on the Go!

• View our various products and services
• Get assistance from our call centre by submitting a ticket or using live chat
• Knowledge Base and Frequently Asked Questions
• ZOLspot locations
Registering on myZOL

• Go onto myZOL.co.zw.
• Click on “Register” and follow the instructions
• Use your ZOL Customer ID (e.g. ZOL-00001) when prompted to do so.

We designed this handy site to save you time and costs of making a phone call or trip to the
local branch office. We hope you find it useful!

How to manage your account

1. Click on My Account, then My Profile, to bring up a page with your detailed contact
information. Please verify the details and if any of your contact information has
changed please update it and click on the SAVE button for automatic update on our
database. You can also change your account password from here.

2. To view the services that you subscribed for with ZOL, click on My Services. A list of all
the services you are subscribed to will appear. Click on any service to view more
information.

3. Under My Bills you will find a list of in0voices and credit notes (if applicable), the billing
dates, totals, amounts due and payment dates.

FIBRONIKS ON THE GO!

Fibroniks on the Go! is a ZOLspot WiFi Service that
allows ZOL Fibroniks Users to connect when they
are away from the comfort of their own Home or
Office using registered devices. Fibroniks on the Go!
also allows users to securely make online payments
and send or receive data securely owing to .robust
encryption we set on all ZOLspots. If you are a ZOL
Fibroniks on the Go user, you may connect and use
ZOLSecure or Fibroniks on the Go.

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9.

..continued
How to register your devices
To link your device to your existing Fibroniks package:

• Login to myzol.co.zw or register if you have not done so.

• Go to My Account then Fibroniks on the Go
• Click on “Add New Device” and follow the instructions.

How to Connect to ZOL Secure/Fibroniks on the Go

To link your device to your existing Fibroniks package:

1. Visit your nearest ZOLspot.

2. Connect to ZOLsecure/Fibroniks on the Go using your wireless device or

Fibroniks on the Go registered device.

3. Enter the respective username and password (Fibroniks on the Go credentials)

for the device in use when prompted to do so. Your Fibroniks on the Go
credentials are the username and password you created when you registered or
linked your device.

4. When logged in, you are ready to experience superfast

FREQUENTLY ASKED QUESTIONS

(FAQS)
How can I manage my bandwidth and
data usage?

Log onto the ZOL website or the ZOL App

and click MyAccount and go to MyServices.

How do I check my usage?

Log onto the ZOL website or the ZOL App and click
MyAccount and go to MyServices.You’ll see a usage
bar for each capped service under your account.

OR you can also go to portal.zol.co.zw whilst

connected to your ZOL Wi-Fi and it will tell you the
used and remaining volumes from your package

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..continued
How do I top up my account?

1. Go to any ZOL shop or

2. While connected to your capped service, go to portal.zol.co.zw and click on Buy
top up now.

Please note that simply paying into your ZOL account will not automatically order a top-up
service. You must buy top-ups through the portal or at a ZOLshop for the top-up service to be
added.

How many devices can I connect?

Depends on the package you are subscribed

to. Each package has a recommended limit for
an optimum experience. Go to the ZOL website
to check your package’s limit.

Which activities consume the most bandwidth?

Downloading and streaming video and audio NEWS ART DESIGN CULTURE

CONTEMPORARY ART
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MAGAZINE NEWS ART DESIGN CULTURE

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exercitation ullamco laboris nisi ut aliquip ex ea
commodo consequat.

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consectetur adipisicing elit, sed nostrud exercitation ullamco reprehenderit in voluptate velit
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veniam, quis consequat. Duis reprehenderit in voluptate velit proident, sunt in culpa qui
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WEB DESIGN AWARDS

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nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in
reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla
pariatur. Excepteur sint occaecat cupidatat non proident, sunt in
culpa qui officia deserunt mollit anim id est laborum.

What are the top up charges?

NB: These charges are subject to change without
1 GB 30 Days $3 notice

2 GB 30 Days $5 You can also visit the Knowledgebase on the ZOL

website or the ZOL App for more information.
5 GB 30 Days $10

10 GB 60 Days $19

25 GB 90 Days $40

your handy user guide

 Contact us:
Tel: 08677 123 123 Website: www.zol.co.zw
General Email: support@zol.co.zw Billing: billing@zol.co.zw

Live Chat: log into your account

@ZOLconnect

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