1. Consider the GLOBE study discussed earlier in the chapter.

Where does Malaysia rank on the

various cultural dimensions? Does Malaysia’s ranking help explain some of Jextra’s experiences
as they try to open a new store?

According to the GLOBE survey, Malaysia ranks average in various aspects of culture, with the
exception of humane orientation and group collectivism, where they have a high rating.
Malaysia's rating really helps to announce some of Jextra's impressions of trying to open a new
store. In most categories, they remain on the average rating, two of them receive high ratings,
have the attributes of countries that believe in the highest good of the people.

2. What cultural dimensions may help explain the need for Malaysian investors to contribute to
corporate social responsibility funds? Is humane orientation relevant here?

The cultural aspect that can help explain the need for Malaysian investors to contribute to
corporate social responsibility funds is the culture of collectivism within the group. His norms,
values and beliefs influence many management practices. They tend to choose managers who
belong to selected groups. It becomes important to be a relative or someone the family knows.
Cultures of collectivism would never sever business relationships because of costs, on the
contrary, they would maintain long-term and often personal relationships with suppliers. And
again in Malaysia, the topic of family is highly valued. Doing business like "I'm scratching your
back, you're scratching mine" is a common practice in Malaysia. In a collective society, managers
use the "call to duty" as an emotional call to work for the good of the group. The mayor acts as
his culture dictates. Yes, humane orientation is appropriate here because they are important to
others (eg family), have an individual / holistic attitude, are more friendly, more personal and
less informal. Mayor Klang showed the importance of his family and their success when he
offered Jacter to pay for school because the mayor's sister was on the school board. He also
showed kindness in his offer to help Chong in his efforts to open a new store, while he was
personal and open in his behavior. The mayor did this to be fair, altruistic, caring and generous
(characteristics of humane orientation) towards the city's residents.

3. Based on your understanding of Malaysia’s culture, what should Mr. Chong do? Why?

Based on my understanding of Malaysian culture, it would be better to understand the laws and
regulations of Malaysia better. Then, after reading Jextra's Code of Business Conduct, which
details the company's expectations of its employees, it would be better to discover that the
mayor's request is not permitted by international laws, he must take into account various
business metrics such as the time it takes to hack. even ROI, potential market size, growth
matrix, and competitive threat versus larger corporate goals I would work with Jextra's social
fund department to determine if Jextra can provide funds for the school and flyover under a
charitable umbrella - tax off to Jextra ... Then Jextra can make the funding process transparent
and ethical. It would be better to perform a financial analysis to determine if the cost of the
overhaul will be lower than the potential profit from the new store in the first year. If the cost
comparison is in favor of the new store, it would be better to create a business proposal to send
to my corporate offices in Hong Kong detailing the following:
• culture and laws of the country, in particular the law, which does not say anything about
charitable contributions to social programs.
• A brief description of Klang's population and its need for more schools and infrastructure
• Initially, the need for an overpass was not considered, try to make a 50% contribution by
establishing a partnership with another industry that wants to move to Klang
 • Explaining the structure will also increase the consumer base of the new Jextra store -
determine the potential size of the market
• financial analysis with a forecast for the first year of construction of a new store less than the
cost of the proposed infrastructure - to return on investment
• write-off of social responsibility tax
• advertising a new store
• my recommendation
If the proposal is considered, it would be better to invite the next meeting in an informal setting
with the mayor and try to find out more information about his needs and desires. If there is a
reduction in costs, it would be better to negotiate cost savings. Since there is a collective culture
in the group in Malaysia, it would be better to persuade the mayor to accept our proposal, and
this attempt is aimed at improving Klang, not Jaxtra. Thanks to their weakened laws, I would be
able to accomplish this task. All parties win. Jextra contributes to society, builds a new store,
and Klang has a school and an overpass.