Introduction to

Total Quality in
an Organization
Prepared by: Mr. John Louis Matheu
 Points to
consider
01 Quality vs Total Quality
02 Total Quality: Its definition &
importance
03 Principles of Total Quality
 Quality vs
Total Quality
Although quality and quality
management does not have a formal
definition, many experts agree that this is
the integration of all the functions of a
business to achieve high quality products
and services through continuous efforts of
all employees.
 Quality vs
Total Quality
Quality is the concept of meeting or
exceeding costumer's expectation
towards the product or service. This
involves an ever changing and
continuous process to achieve an
improved quality.
 Quality vs
Total Quality
Total Quality is the continual process
of detecting and reducing or
eliminating errors to improve customer
experience and ensures that
employees are equipped with the
necessary skills.
 Quality vs
Total Quality

Total Quality aims to hold all parties

involved in the production process
accountable for the overall quality of
the final product orservice.
 Quality Total Quality
Focus on volume ofproduction Deals with the entire process of
and cost of product/service production and service
Problems were solved by Integrate organization systems
management Commit to continual
Focused on meetingcustomer's improvement
needs Adopt a process-driven
Controlled by Prevention approach
 Therefore,

Quality and Total Quality

Management (TQM) can bedefined
as directing (managing) the whole
(total) production process to
produce an excellent (quality)
product or service.