List of Errors and Solutions

The tables below list the errors and their solutions.

When an error whose error code is indicated with "*" occurs in the PBX, the ALARM indicator on
the front of the shelf turns on red, and the system logs the error information.

When the error conditions indicated by the error codes "021", "091", "092", "230", and "510" are
recovered, the ALARM indicator will turn off automatically, indicating successful troubleshooting.
When other errors are logged, the ALARM indicator will turn off only when the log for major or
minor errors is cleared from the Maintenance Console.

In other words, the ALARM indicator will turn off under the following conditions:
• When the errors "021", "091", "092", "230", and "510" are logged: when the error
conditions are recovered
• When other errors are logged: when the log for major or minor errors is cleared from the
Maintenance Console

LPR (Optional Service Card with Local Processor) Initial Self Diagnosis
Error Code Error Message PROBABLE CAUSE SOLUTION
211 Speech path • Optional service • See if the corresponding
loop-back check card malfunction optional service card is
error installed properly
• Pull out and re-insert the
212 Echo canceller corresponding optional
access error service card
• Press the Reset Button
214 DSP Boot check • Replace the corresponding
error optional service card

215 Framer IC access

error

216 MSG card DSP error

217 MSG card data error • Optional service • See if the corresponding
card malfunction optional service card is
• Erroneous recording installed properly
of messages • Pull out and re-insert the
corresponding optional
service card
• Press the Reset Button
• Re-record the messages
• Replace the corresponding
optional service card

218 LANC register • Detection of • See if the corresponding

access error accessing error to optional service card is
LAN controller of installed properly
CTI-LINK card • Pull out and re-insert the
corresponding optional
service card
• Replace the corresponding
optional service card
220 Flash ROM access • Detection of • See if the corresponding
error accessing error to optional service card is
Flash ROM of installed properly
optional service • Pull out and re-insert the
card corresponding optional
service card
• Replace the corresponding
optional service card

221 BUS Controller • Optional service • See if the corresponding

access error card malfunction: optional service card is
BUS-S installed properly
• Pull out and re-insert the
corresponding optional
service card
• Replace the corresponding
optional service card

222 Circuit of Ethernet • Optional service • See if the corresponding

error card malfunction: optional service card is
SIP-GW installed properly
• Pull out and re-insert the
corresponding optional
service card
• Replace the corresponding
optional service card

223 FPGA access error • Optional service • Replace the corresponding

card malfunction: optional service card
FPGA

System Start-up and On-line Operation

Error Code Error Message PROBABLE CAUSE SOLUTION
000* MPR WDT overflow • IPCMPR card • Press the Reset Button
malfunction • Reprogramme the PBX
001 SDRAM bit error • Erroneous • Replace the IPCMPR card
processing of (be sure to turn off the PBX
IPCMPR card when replacing)
software
• Software error due
to external factors

002 System Restart • Reset Button is • Ignore if not frequent

pressed • Press the Reset Button
• Power failure • Reprogramme the PBX
• IPCMPR card • Replace the IPCMPR card
malfunction (be sure to turn off the PBX
• Erroneous when replacing)
processing of
IPCMPR card
software
• Software error due
to external factors
010* AC power down • Power supply • Check the power supply
system malfunction system
(e.g., power failure, • See if the AC cord is
power noise, trouble connected properly
with UPS) • Check the AC cord
• Bad connection or • Replace the AC cord (be sure
breaking of AC cord to turn off the PBX when
• Power supply circuit replacing)
(PSU, back board) • Replace the PSU (be sure to
malfunction turn off the PBX when
replacing)
• Replace the back board (be
sure to turn off the PBX when
replacing)

011* DC power down • AC power down • Check the power supply

• Power supply circuit system
(PSU, back board) • See if the AC cord is
malfunction connected properly
• Detection of over • Check the AC cord
current (short circuit • Replace the AC cord (be sure
on optional service to turn off the PBX when
cards) replacing)
• Replace the PSU (be sure to
turn off the PBX when
replacing)
• Replace the back board (be
sure to turn off the PBX when
replacing)

012* RAM battery low • Battery out • Replace the IPCMPR card
• IPCMPR card (be sure to turn off the PBX
malfunction when replacing)
013 Additional AC power • Additional AC power • Check the power supply
down down system
• Bad connection or • See if the additional AC cord
breaking of is connected properly
additional AC cord • Check the additional AC cord
• Replace the additional AC
cord (be sure to turn off the
PBX when replacing)

014* FAN Alarm • PSU-L malfunction • See if anything is jammed in

the fan
• Replace the PSU (be sure to
turn off the PBX when
replacing)

016 CS overload • Defective cable • Check the cable diameter and

• CS malfunction length
• Optional service • Replace the CS
card malfunction • Replace the corresponding
optional service card
017 BRI port overload • Defective cable • Check the cable
• Defective ISDN • Replace the defective
terminal equipment terminal equipment
• Optional service • Check the number of
card malfunction connected terminal
equipment
• Replace the corresponding
optional service card

019 Additional AC power • Additional AC power • Check the power supply

on on system
• Bad connection or • See if the additional AC cord
breaking of is connected properly
additional AC cord • Check the additional AC cord
• Replace the additional AC
cord (be sure to turn off the
PBX when replacing)

020* SD file access error • SD Memory Card • Press the Reset Button
malfunction • Reprogramme the PBX
• Bad connection of • Replace the SD Memory Card
SD Memory Card • Replace the IPCMPR card
• IPCMPR card (be sure to turn off the PBX
malfunction when replacing)

021* SD Memory Card • SD Memory Card

disconnected not installed
• Bad connection of
SD Memory Card
• SD Memory Card
malfunction
• IPCMPR card
malfunction

022 Not enough free • Not enough memory • Delete the files whose file
space on SD card space available to names start with "$" from SD
save the system Memory Card
data, or to upload • Delete the "Pxxx" files (old
system files from programme files of optional
the Maintenance service cards) from SD
Console Memory Card. "xxx" indicates
the card type (e.g., "PDHLC"
for DHLC card)

Note
Do not delete the "PMMPR" file;
it is the programme file of the
IPCMPR card
023 System data file • Old system files on • Restore the backup files
version error SD Memory Card • Re-install the software
• Defective system
024 System initialisation files on SD Memory
file version error Card

025 Card initialisation file

version error

026 LCD file version error

027 System data file

checksum error

028 System initialisation

file checksum error

029 Card initialisation file

checksum error

030 LCD file checksum

error

031* System data file not • SD Memory Card • Press the Reset Button
found not installed • Reprogramme the PBX
• Bad connection of • Replace the SD Memory Card
032* System initialisation SD Memory Card • Replace the IPCMPR card
file not found • SD Memory Card (be sure to turn off the PBX
malfunction when replacing)
033* Card initialisation file • IPCMPR card
not found malfunction

034* LCD file not found

035 System data file

access error

036* System initialisation

file access error

037* Card initialisation file

access error

038* LCD file access error

039* SD file access error

041* Expansion Memory • EMEC card is not • See if the corresponding

Card Failure properly connected optional service card is
installed properly
• Pull out and re-insert the
corresponding optional
service card
• Replace the corresponding
optional service card
042* Shelf FAN Alarm • Fan malfunction • Turn off the Hybrid IP-PBX
(Basic Shelf or • See if anything is jammed in
Expansion Shelf) the fan
• Replace the fan of the
corresponding shelf (be sure
to turn off the Hybrid IP-PBX
when replacing)

043* Expansion Shelf • Bus Cable is not • See if the Bus Cable is
communication error properly connected connected properly
between shelves • Replace the corresponding
• Optional service optional service card (be sure
card malfunction: to turn off the Hybrid IP-PBX
BUS-M, BUS-ME, when replacing a BUS-M
BUS-S card)

044 Master CS ID • A CS ID number • Unplug the CS of the

duplicated registered as the corresponding port, and plug
Master CS ID is it back into the correct port,
also detected on then plug a new CS in the
another shelf corresponding port

051* Network MSW was • Network Message • See if the corresponding

not transmitted. Waiting notifications optional service card is
(Counter for were unsuccessfully installed properly
retransmission was re-transmitted the • Replace the corresponding
exceeded.) maximum number optional service card
of times • Check the network
connections
• Confirm that none of the
PBXs in the network are in
OUS or FAULT status, or
turned off

052* Network MSW was • The buffer of • Fix the source of Network
not transmitted. Network Message Message Waiting
(Buffer for Waiting notifications transmission errors, to reduce
retransmission was to be retransmitted the number of
exceeded.) is full, so new re-transmissions
notifications can not • Contact your dealer for
be added information on finding the
source of transmission errors

090 Over Card Limitation • Too many optional • Reduce the number of
service cards optional service cards
installed

091* PT connection over • Too many PTs • Reduce the number of PTs
connected

092* CS connection over • Too many CSs • Reduce the number of CSs
connected
111 PCI bus error • IPCMPR card • Replace the IPCMPR card
malfunction (be sure to turn off the PBX
when replacing)

112 PCI bus Initialisation • IPCMPR card • Replace the IPCMPR card
error malfunction (be sure to turn off the PBX
when replacing)

120* IPCMPR VoIP-DSP • Optional service • Replace the corresponding

failure card malfunction: optional service card
DSP

121 IPCMPR VoIP-DSP • Optional service • Replace the corresponding

boot failure card malfunction: optional service card
DSP

122 Virtual card start up • IPCMPR card • Press the Reset Button
error malfunction • Reprogramme the PBX
• Replace the IPCMPR card
(be sure to turn off the PBX
when replacing)

123 Duplicate IP address • IP address is • Consult your network

identical to another administrator
device’s on the
Network

124 LAN interface start • IPCMPR LAN • Press the Reset Button
up error device malfunction • Replace the IPCMPR card
(be sure to turn off the PBX
when replacing)

125 Login authentication • Login authentication • Login using a correct Login ID

failure failure three times in and Password after waiting
a row more than 10 minutes

127 Activation Key was • Activation Key has • Renew Activation Key
expired (SHGW4) expired

128 Activation Key was

expired (IPPT8)

129 Activation Key was

expired (SPE16)

130 Activation Key was

expired (IPPTS8)

131 Activation Key was

expired (UCAV2)

132 Collection of date • SNTP server is not • Consult your network

and time was failed active administrator
(SNTP client) • Network malfunction
133* Acquisition of • DHCP server is not • Consult your network
network information active administrator
was failed (DHCP • Network malfunction
client)

134 Extension of lease • DHCP server is not • Consult your network

was failed (DHCP active administrator
client) • Network malfunction

135 Lease time was • DHCP server is not • Consult your network
expired (DHCP active administrator
client) • Network malfunction

136 IP extension or trunk • IP extension or • Reduce the number of IP

limitation over trunk limitation over extension or trunk

137 Activation Key was • Activation Key has • Renew Activation Key
expired (others) expired

200 LPR start up error • Optional service • Pull out and re-insert the
(ROM NG) card malfunction corresponding optional
service card
• Press the Reset Button
201* LPR start up error • Replace the corresponding
(RAM NG) optional service card

202* LPR start up error • Optional service • Pull out and re-insert the
(No Program) card malfunction corresponding optional
service card
203* LPR start up error • Press the Reset Button
(Version NG) • Update the software of the
corresponding optional
204* LPR start up error service card
(Download NG) • Replace the back board (be
sure to turn off the PBX when
205* LPR start up error replacing)
(No response)

206 LPR start up error

(Card type NG)

207 LPR start up error

(Check SUM NG)
230* Card disconnected • Optional service • See if the corresponding
card not installed optional service card is
properly installed properly
• Optional service • Pull out and re-insert the
card malfunction corresponding optional
• Back board service card
malfunction • Press the Reset Button
• Replace the corresponding
optional service card
• Replace the back board (be
sure to turn off the PBX when
replacing)

231 LPR alive check • Optional service • See if the corresponding

error card malfunction optional service card is
• Back board installed properly
malfunction • Pull out and re-insert the
232 MPR-LPR • IPCMPR card corresponding optional
communication error malfunction service card
• Press the Reset Button
• Replace the corresponding
233 LPR data check error optional service card
• Replace the back board (be
sure to turn off the PBX when
replacing)
234 DPLL clock failure • Replace the IPCMPR card
(be sure to turn off the PBX
when replacing)

235* CS clock failure • Optional service • Replace the corresponding

card malfunction optional service card

236 Mismatch at the • Mismatch for • Configure the PBX settings

wireless method wireless connection correctly
(2.4GHz CS) settings between
PBX settings and
actual CS

237 Illegal CS connection • Incorrect CS • Connect CS correctly

connection

250* T1/E1 DSP failure • Optional service • See if the corresponding

card malfunction optional service card is
installed properly
251 MSG DSP failure • Optional service • Replace the corresponding
card malfunction optional service card

252 FPGA failure • Optional service • Replace the corresponding

card malfunction: optional service card
FPGA
300* Digital trunk out of • Network (digital • Check the signals from the
Synchronisation trunk) malfunction network
• Optional service • Check the cable
card malfunction • See if the A/B switch is set to
301* Digital trunk RAI • Wrong A/B switch A on the corresponding
Reception setting optional service card
• Wrong termination • See if the termination switch
switch setting is set properly on the
302* Digital trunk AIS corresponding optional
Reception service card: 120 Ω when
using RJ45 connector; 75 Ω
when using BNC connector
303* Multiframe out of • See if the corresponding
Synchronisation optional service card is
installed properly
• Replace the corresponding
304* Frame error optional service card

305* Data Link failure • Data link between • Check the connection
the CS and CSIF between the CS and CSIF
card or DHLC/DLC card or DHLC/DLC card
card failed • Check the connection
• Data link between between the network and
the network and PRI/BRI card
PRI/BRI card failed • Check the connection
• Data link between between the network and
the network and IP-GW card
IP-GW card failed

306 E1 Channel Block • Network (digital • Check the signals from the
failure trunk) malfunction network
• Optional service • Check the cable
card malfunction: • See if the A/B switch is set to
E1 A on the corresponding
• Wrong A/B switch optional service card
setting: E1 • See if the termination switch
• Wrong termination is set properly on the
switch setting: E1 corresponding optional
service card: 120 Ω when
using RJ45 connector; 75 Ω
when using BNC connector
• See if the corresponding
optional service card is
installed properly
• Replace the corresponding
optional service card

307 LAN No Carrier • IP-GW card not • Check the connection

connected to the between the LAN and IP-GW
LAN card
• IPCMPR card not • Check the connection
connected to the between the LAN and
LAN IPCMPR card
308 IP-GW LAN Loop • Detection of IP-GW • Replace the corresponding
back Error LAN Loop back Test optional service card
error • Collect the log data of IP-GW
(refer to the documentation
for the IP-GW card)

309 IP-GW Core Data • Detection of IP-GW • Press the Reset Button
Link Error Core data Link error • Collect the log data of IP-GW
(refer to the documentation
for the IP-GW card)

310* Port Link Failure • Voice Processing • Check the Voice Processing
System malfunction System
• Ports defective on • See if the corresponding
optional service optional service card is
card installed properly
• Replace the corresponding
optional service card

320 IP-GW H.323 • Detection of IP-GW • Replace the corresponding

Dummy Call Test H.323 Dummy Call optional service card
Error Test error • Collect the log data of IP-GW
(refer to the documentation
for the IP-GW card)

321 IP-GW Gatekeeper • Detection of • Check the IP address setting

Error Gatekeeper access of Gatekeeper
error • Check whether the
Gatekeeper is connected to
the network and work
properly
• Check the route to the
Gatekeeper

322 IP-GW Gatekeeper • Gatekeeper • Check the Gatekeeper setting

Registration Error Registration is failed

323 IP-GW SDRAM • Detection of IP-GW • Replace the corresponding

Failure SDRAM error optional service card

324 IP-GW DPRAM • Detection of IP-GW • Replace the corresponding

Failure DPRAM error optional service card

325 IP-GW LAN Chip • Detection of IP-GW • Replace the corresponding

Failure LAN Chip failure optional service card
• Collect the log data of IP-GW
(refer to the documentation
for the IP-GW card)

326 IP-GW Stop • IP-GW is stopped • This information is logged

from a remote when IP-GW is stopped from
maintenance PC a remote maintenance PC
327 IP-GW DSP failure • Optional service • Replace the corresponding
card malfunction: optional service card
IP-GW16

328 The • This code means • Consult your network provider

LoopBack(PRI23) your network
was established by provider is
Network diagnosing the PRI
line

329 Data Link failure • Data link between • Check the connection
the PT and between the PT and
DHLC/DLC/IP-EXT DHLC/DLC/IP-EXT card
card failed

330 Loop current • Detection of LCOT • Change the corresponding

detection error loop current error trunk status back to In
Service
• Enter the feature number to
clear Busy Out status
• The trunk status is
automatically changed back
to In Service by system
diagnosis performed at a
preprogrammed time every
day

350 IP-unit SDRAM bit • Optional service • The IP-EXT card will be
error card malfunction rebooted automatically if the
error is temporary
351 IP-unit download • Replace the corresponding
data check-sum error IP-EXT card if the card is not
rebooted

352 IP-unit DSP failure • Optional service • Replace the corresponding

card malfunction optional service card

353 IP-PT DSP failure • IP-PT malfunction • The IP-PT will be rebooted
automatically if the error is
temporary
• Replace the corresponding
IP-PT if the IP-PT is not
rebooted

355 IP-unit alive check • Optional service • The IP-EXT card will be
error card malfunction rebooted automatically if the
error is temporary
356 IP/TEL-unit • Replace the corresponding
communication error IP-EXT card if the card is not
rebooted
357 IP-unit FLASH • Optional service • Replace the corresponding
access error card malfunction optional service card

358 IP-unit boot error

359 IP-unit DSP failure

(boot diagnosis)

360 IP-PT SUB-CPU • IP-PT malfunction • The IP-PT will be rebooted

failure automatically if the error is
temporary
• Replace the corresponding
IP-PT if the IP-PT is not
rebooted

361 IP-PT DHCP server • DHCP server is not • Consult your network
no response active administrator
• Network malfunction

362 IP-PT Rebooted • DHCP server is not • Consult your network

(cause DHCP server) active administrator
• Network malfunction
• Network
configuration has
been changed

363 PPPoE connection • Network malfunction • Consult your network

was disconnected administrator

364 PPPoE • Account information • Confirm account information

authentication failure (ID, Password) that (ID, Password)
was entered is • Consult your network
wrong administrator
• Network malfunction

365 SIP Server • SIP server is not • Consult your network

connection was active administrator
disconnected • Network malfunction

366 SIP Server • Account information • Confirm account information

authentication failure (ID, Password) that (ID, Password)
was entered is • Consult your network
wrong administrator
• Network malfunction

367 Acquisition of • DHCP server is not • Consult your network

network information active administrator
was failed(DHCP • Network malfunction
client)

370 IP-GW Rebooted by • IP-GW is rebooted • This information is logged

Maintenance from a remote when IP-GW is rebooted from
Console maintenance PC a remote maintenance PC
371 IP-GW Rebooted • Optional service • Check whether the software
card malfunction version of the IP-GW card is
correct
• Replace the corresponding
optional service card

372 NDSS message over • Optional service • Ignore if not frequent

IPGW notification - card malfunction • Change the IP-GW card
caused by IPGW Tx status to Out of Service, and
resource limitation then back to In Service

373 NDSS message over

IPGW notification -
caused by IPGW Rx
resource limitation

374 NDSS message over

IPGW notification -
caused by shortage
of IPGW resource

375 NDSS message over • Network malfunction • Ignore if not frequent

IPGW notification - • Consult your network
caused by Network administrator
side

390 Digital signal • Synchronisation of • This information is logged

synchronisation digital line when synchronisation of
established established or digital line is established, and
restored does not indicate an error
condition that needs to be
solved

391 Data Link • Connection with PC • This information is logged

established Phone/PC Console when connection with PC
or Voice Processing Phone/PC Console or Voice
System (DPT Processing System (DPT
Integration) Integration) is established,
established or and does not indicate an error
restored condition that needs to be
solved. However, if this is
logged frequently (with "305
Data Link failure"), check the
connection as it may not be
done properly

392 Clock master card • Clock master card • Check if the proper card is
selected has been changed selected as the new clock
to the one indicated master card
by the sub code
393 LAN Carrier detected • IP-GW card • This information is logged
connected to the when synchronisation of LAN
LAN is established
• IPCMPR card
connected to the
LAN

394 IP-GW Core Data • IP-GW Core Data • This information is logged
Link established Link established when IP-GW Core Data Link
is recovered

395 IP-GW Gatekeeper • Connection to the • This information is logged

Error Cleared Gatekeeper is when connection to the
recovered Gatekeeper is recovered

396 IP-GW Run • IP-GW is started • This information is logged

from a remote when IP-GW is started from a
maintenance PC remote maintenance PC

397 The • This code means • This code means your

LoopBack(PRI23) your network network provider has finished
was canceled by provider has the diagnosis of the PRI line,
Network finished the and does not indicate an error
diagnosis of the PRI condition that needs to be
line solved

398 Data Link • Connection with PT • This information is logged

established established or when connection with PT is
restored established, and does not
indicate an error condition
that needs to be solved.
However, if this is logged
frequently (with "329 Data
Link failure"), check the
connection as it may not be
done properly

500 Acquisition of DNS • Acquisition of DNS • Consult your network

Server Address was Server Address administrator
failed (DNS Server) from DNS Server
failed

501 No response from • DNS server is not • Consult your network

DNS Server active administrator
• Network malfunction

502 No response from • STUN server is not • Consult your network

STUN Server active administrator
• Network malfunction
503 NAT Global IP • This code means • This information is logged
Address is changed your Internet when NAT Global IP Address
Telephony Service is changed, and does not
Provider has indicate an error condition
changed the Global that needs to be solved
IP Address of the • Note that calls for SIP-GW
NAT router are automatically
disconnected when this error
occurs

510* SMDR disconnect • RS-232C cable not • Check the RS-232C cable
connected • Check the terminal equipment
• Breaking of
RS-232C cable
• Printer (terminal
equipment)
malfunction

520 CTI link failure • RS-232C/LAN cable • Check the RS-232C/LAN

not connected cable
• CTI-Application • Check the CTI-Application
malfunction

521 CTI Monitor stopped • Connections with • Try connecting to the PBX
PC Consoles or later
522 PC Console CTI-Applications
disconnected have been
disconnected
523 First Party CTI because of
disconnected high-load.

524 CT Link
disconnected
(No memory)
525 CT Link no response • RS-232C/LAN cable • Check the RS-232C/LAN
not connected cable
526 CT Link • CTI-Application • Check the CTI-Application
disconnected malfunction
(No response)
527 CDR retry out