MGT 212

Managers and You

in the Workplace
Who are managers?
Who are managers?
 Who are managers?
Managers vs. non managerial employees
 Who are managers?
A manager is someone who coordinates and oversees the
work of other people so organizational goals can be
accomplished. A manager’s job is not about personal
achievement—it’s about helping others do their work.
 Levels of management
First-line (or frontline) managers manage the work of non-
managerial employees who typically are involved with
producing the organization’s products or servicing the
organization’s customers.

Middle managers manage the work of first-line managers and

can be found between the lowest and top levels of the
organization. Middle managers are mainly responsible for
turning company strategy into action.

Top managers are responsible for making organization-wide

decisions and establishing the plans and goals that affect the
entire organization.
 Levels of Management
Not all organizations are structured to get work done using a
traditional pyramidal form

Although it’s not as easy to tell who

the managers are in these
organizations, we do know that
someone must fulfill that role—that is,
someone must coordinate and
oversee the work of others, even if
that “someone” changes as work
tasks or projects change or that
“someone” doesn’t necessarily have
the title of manager.
Where do managers work?
Managers work in organizations.
Why are managers important?
Organizations need their managerial skills and abilities

Managers are critical to getting things done.

The single most important variable in employee productivity

and loyalty isn’t pay or benefits or workplace environment—it’s
the quality of the relationship between employees and their
direct supervisors.
Why are managers important?
When companies hire managers based on talent, their

Profitability increases by 48%

Productivity increases by 22%
Employee engagement score increases by 30%

Customer engagement score increases by 17%

Turnover decreases by 19%

 What do managers do?
Management involves coordinating and overseeing the
work activities of others so their activities are completed
efficiently and effectively.
 Management Functions
(Classical Model)
1 2

4 3
Managerial Roles
(Henry Mintzberg)
 Interpersonal Roles

Figurehead –
Leader Liaison
symbolic duties
 Informational Roles

Monitor Disseminator Spokesperson

 Decisional Roles

Entrepreneur Disturbance Resource Negotiator

handler allocator
Management Skills
(Robert Katz)
Important Managerial Skills
How is the manager’s job changing?
How is the manager’s job changing?
How is the manager’s job changing?
How is the manager’s job changing?
How is the manager’s job changing?

Covid 19
How has it changed / affected managerial job all over the world?
Why study management?
Universal need for management
Why study management?
Reality of work
Why study management?
Rewards and challenges of being a manager
Dealing with organizational politics
Frame arguments in terms of organizational goals.

Develop the right image.

Gain control of organizational resources.

Make yourself appear indispensable.

Be visible.

Develop powerful allies.

Avoid “tainted” members.

Support your boss.