Professional Documents
Culture Documents
Offer Positioning
and Targeting
Targeting
Once we have segmented our market, we must now choose the target, i.e.
the segments we have decided to address. For Porte à prof, we have chosen
to focus on 4 mains segments: middle and high school students, who are the
main target, as well as the parents of middle and high school students, who
are the core target. We have chosen to target parents rather than students
because it is most often the parents who initiate the process of taking
private lessons.
Indeed, it is during this period of the child's schooling that the child will
encounter his first difficulties. In the third year of high school, taking the
college certificate can be a source of stress for the student because of the
workload that begins to intensify compared to previous years. Between
middle school and high school, the child will become aware of the
importance of courses for his future. Then, it is in high school that many
students encounter academic difficulties, including the "good students".
And as the programs intensify, this tendency increases from the second to
the last year of high school. In addition, 1 out of 3 high school students now
take private tutoring, which offers a wide target.
We prefer to target middle and high school students rather than college
students and elementary school students, first because we believe that
elementary school students have less need for private tutoring than middle
and high school students, and second because for college students, there are
tutoring systems in some universities with older students available to help
younger students, which may deter them from paying for private tutoring.
Finally, targeting middle school students and their parents allows us to offer
only one commercial package (DAS) that will cover both students and
parents, as we believe that the packages for middle school students and high
school students can be done in the same format.
Positionning
We have established bellow 8 criteria on which we evaluated Porte à Prof with two of
these competitors: Acadomia and SuperProf. The criteria are weighted according to their
importance, which makes an evaluation on 180 points. We can see that Porte à Prof gets
a good score (quite close to one of its biggest competitors). However, some points need
to be improved.
DESIRED POSITIONING :
WHAT ARE THE NECESSARY
EVOLUTIONS?
We are now going to see the points that, in our opinion, need to be changed at Porte à
Prof. First, the price. Certainly Porte à Prof defies all competition with its unbeatable
price (20€ per hour), however this price should be modified. Not only does it seem
insufficient in terms of margin for the company, but this very low price can give a
connotation of "bad quality" on the courses of Porte à Prof. Indeed, this very low price
can give a "cheap" effect in the mind of the consumer, which strongly decreases the
score in terms of perceived quality. By increasing the price of the lessons, the
company will not only see its margin increase but also its brand image improves. The
quality perceived by the consumer will be much better.
Moreover, concerning the diversification of the levels, we think that Porte à Prof
should be restricted to middle school and high school, as we recommended in the
section on targeting. Indeed, targeting this age group allows us to propose a single
commercial offer that is suitable for both levels, which leads to a common
communication and therefore a lower cost communication budget.
Analyse
Product
Port a prof has three main offerings: academic coaching, academic support and
mind maps.
Price Pricing level:
School Coaching :
Direct competition:
There are few known competitors, the direct competitors who offer services physically are the
psycho-pedagogues and school coaches who charge the same rates on average: from 100 to 150
per session. These offers are made by professionals authorized to carry out these sessions.
Indirect competition :
As for the direct competitors, they are not well known. However, some private teachers or other
organizations of this type offer school coaching services. Their rates are much lower because
they are not qualified to provide these services. They range from 50€ to 70€ per session.
Academic support :
Direct competition:
Tutoring :
- Academia : 36€ per hour, offers high quality services with a personalized follow-up of the
students and quality teachers.
- Complétude : from 34€ to 36€ per hour on average, the teachers are not part of the company,
they are external and apply their own rates.
- Local private teachers: average of 20€ per hour, the lessons are given by qualified teachers or
students, which can vary the quality.
Indirect competition:
Direct competitors offer online courses (during covid the courses cannot be in presence but we
will calculate as if we were not there anymore). Some teachers
- SuperProf : 25€ on average, as for Complétude, the quality of the teaching can vary because the
teachers are not selected by the company (online or in-person lessons)
- Kelprof : 20€ on average, the quality can also vary as for SuperProf.
Price
Mind Map:
No direct competitor
Indirect competition:
Online learning platforms like Duolingo, SchoolMouve... Average price of 15€
per month. That is 180€ per year.
People
The staff at Porte à Prof is dedicated to customer satisfaction and to meeting
the needs of our clients. There are currently 50 teachers registered on the Porte
à Prof website. The company does not require any public education
qualification (CAPES) to become a teacher on the platform. They do not ask for
any minimum level (e.g. BAC+3) to join the teaching staff.
Each teacher proposes his or her own prices and discounts, there is no
uniformity in the offers.
They try to adapt to the demands of the clients and the difficulties that their
students encounter. For example, they have set up a certified academic
coaching that only one person can practice because it is the only one who
attended the training.
Process
The tutoring platform has a simple process, first of all take note of the
offer on its website. This can be accessed via one of its social networks
(instagram and facebook) or on a search engine. You have to register on
the website, select the subject(s) you want to support and then look for a
teacher who matches your request. Different teacher profiles are
proposed with their price, their subjects and levels taught and their
training. Once the teacher is selected, you can get in touch with him/her
by defining the number of hours of support desired, his/her expectations
and the subjects desired. After several exchanges, the last step is the
online payment by credit card.
We put ourselves in the shoes of the consumer by registering on Porte à
Prof. The course is complex and lacks personalization in relation to the
budget or the real difficulties of the student.
Physical
Evidence
Porte à Prof is a virtual platform so there is no Brick & Mortar store, their only visibility
is on the website.
The site lacks clarity and professionalism, all the offers are not visible on the site, like
coaching or Porte à Pro.
Some icons are imported from a paid version of Canva, so the watermarks are visible.
The customer reviews are imported as screenshots from another platform, the images
are blurred, this could repel consumers and make them think that these reviews are
fabricated.
Their social networks are not very active, it is difficult to find them by a simple search,
when you search for school support you find acadomia and not porte à prof.
Place
"Place" in the marketing mix is very important because the design and
management of distribution channels.
This P is not to be taken lightly, as delivering value requires effective
distribution channels that ensure products and services are available to the
right customers. Companies today must design an increasingly complex
distribution network, combining different channels, depending on their
market segmentation, target profile and positioning.
A company using and being present in the right place will drive a lot of sales
and increase its brand awareness. The distribution channels are where you
will sell, get known and find the customers that fit your brand. You have to
bring the right products to the right place, at the right time and in the right
quantity.
- Order taking: the only way to take private lessons with Porte à Prof is to go to the Porte
à Prof website. Customers have to fill in a form and will then be contacted by the
company. Everything must lead to the website.
- Transfer of ownership of the service: Once the order is placed with the company, Porte
à Prof will put them in touch with a teacher working for them. The teacher will then give
the lessons to the student and Porte à Prof will take a commission directly to the
teacher.
We can therefore say that all orders must go through the website Porte à Prof. Moreover,
there are no intermediaries such as wholesalers and retailers. The service starts from
Porte à Prof who sends a teacher directly to the student. The website represents a major
dimension of the presence of the Porte à Prof brand on the market. It is a showcase and
e-commerce site selling a service. The goal is to sell courses and to get as many contacts
as possible (call the contacts to convince them).
Diagnostic
Product
All these products correspond to a different offer. First of all, we find the generic
product that corresponds to the private lesson, it is the service that every prospect of
the company expects and that is why most of them are customers. The school coaching
corresponds to the augmented product, it will allow to increase the offer provided to
the company's customer. Then finally, there are the mind maps which are associated
offers, these are services that will be purchased in order to complete the services
purchased previously.
Price
School coaching:
We notice that the company is well positioned on its rates regarding this offer. It is in
line with the competition. But consumers may be likely to take a non-certified school
coach given the price difference. The fact that the platform offers this service face to
face in normal times, represents a real asset because these cannot be compared to the
online price. Moreover given the quality offered, the price is justified, even if
consumers have to become loyal to other port-a-prof services before consuming the
academic coaching.
Academic Support:
Port-a-prof is far above the price of its competitors who are already above the
psychological price of consumers (30€ average). The price is justified by their quality
criteria but the consumer will prefer to use a cheaper service that will sell for the same
quality.
Mind maps:
The price of mind maps is very attractive given its indirect competitors. Here the
quality of what is offered is much higher. Port-a-Prof is very well positioned in terms of
pricing on this segment of their offerings.
People
Consumers and corporate clients perceive a company through its
commercial offers but also through the quality of the people who compose
it. Indeed, if the image is negative, consumers will turn to another brand, so
it is essential to maintain this image.
A tutoring company should not neglect its students, but rather support
them.
Other tutoring sites require a minimum level of education (e.g. BAC+3),
which allows consumers to be reassured about the quality of the teaching
provided.
Process
The consumer journey from service selection to satisfaction survey is not well
defined. There is no indication of how the contact between the teacher and the
student will take place.
On other sites such as Acadomia, before the payment process, you have to
register in order to have documentation. A few minutes later, Acadomia calls to
provide information and answer any questions, so it is a very personalized
method with direct contact to find the service that best suits the needs of the
consumer.
Physical
Evidence
Consumption is becoming more and more digital, which creates a distance and
therefore a fear between the consumer and the company (some consumers may be
reluctant to buy something they cannot test before). Moreover, the simple fact of
existing as a company is no longer enough, through the act of purchase, consumers are
looking for a certain authenticity.
To recreate the link and offer a counter-power to the consumer, the company must
therefore set up reassuring systems (post-purchase reviews, possibility to rate the
service, guaranteed return, reactivity of the after-sales service, etc.).
Compared to the competition, the company lacks customer reviews, which does not
reassure consumers. The websites, social networks competitors are much clearer and
readable. In the eyes of consumers, vis-à-vis the competition, Porte à Prof lacks
professionalism.
Their brand image has changed, by adding an offer of school coaching quite expensive,
the brand image is therefore superior. Consumers are more demanding, but the rest of
the offers are not of the same quality.
Place
Place
A successful company must find its "Place", a unique strategy that encapsulates the
company's values. The "Place" is how the customer sees the brand and how and where
they can find the brand. It is the only way for a company to be visible. It is the only
place where the customer will see Porte à Prof. The website must therefore be flawless.
The site being the only window of the presence of Porte à Prof, it must be
irreproachable to give confidence (for example on the photos, there is still the CANVA
logo). So we need a perfect site and we will give our suggestions in the
"Recommendation" section. The customer path is complex: there is a lack of clarity. We
also note a lack of visibility of consumer reviews (such as ratings, reviews, after-sales
service, ...). The site can therefore show a lack of professionalism and can worry the
customer.
Promotion
Porte à Prof has identified the expectations and challenges of communication. Because
the buyer goes through cognitive, affective or behavioral stages during and after the
communication. After the communication, the desire and the interest to have courses
become a desire and a necessity to have courses following the communication promise.
The tone of voice and visual tone are clean, minimalist, simple and effective. The tone is
formal with a lot of information content on exam dates, how to use Parcoursup, ... Porte
à Prof is directly addressed to students or their parents.
Porte à prof unifies the colors (Blue/White/Yellow) in its Instagram publications with
messages, quizzes, polls, stories, opinions... So they create a strong community around
their company.
Porte à Prof also conveys the right messages with 4 pillars : Security (each user is
validated and verified because parents are always worried about who they are going to
leave their child with : trust), Competence (the best courses for your children : unique
quality courses), Success (learn differently and durably) and finally the personalized
follow-up
But Porte à prof does not use enough the power of paid advertising: Google ADS and
Facebook ADS whose costs are quite low and which would attract a lot of traffic on their
website. Porte à Prof has a substantial communication budget of 12,000€ and still does
not attract enough students. We will see at the end our recommendation.
4
Recommandations
-Following these diagnostics, we can offer you some recommendations in
order to give Porte à Prof a marketing boost.