Information Letter #IL H135 02-2021 - ESXC135 - Dig

HELICOPTERS
Customer Support & Services
Information Letter
N° IL H135 02-2021
ESXC135 Programme Support
September 2021
Dear Customer,
This H135 Support and Service program

Information Letter is intended to provide you
with general and advanced information upon
fleet information, product enhancements and
improvements and maintenance improvements.
It offers as well information regarding

improvements and changes in AH support
services when applicable.
The H135 Program Support Organization will

submit this Information Letter on a regular basis.
In many cases this INFORMATION LETTER

provides general information on specific
subjects. All detailed information of these
subjects can be found in the referenced
source documents in Technical Information
Publication on Internet TIPI.
Information Letter H135 09-2021 / September 2021 003
Table of
Contents
1. Important New 4
2. EC135 Family Fleet Update as of 2021-07-31 5

a. Overview 5
b. Variant split & fleet leader 7
c. Helicopters in operation – The “Fleet Leaders” 7
d. Aircraft variant distribution – FH on last 12 months 7
e. Regional distribution 8
f. Mission distribution 8
g. Annual History 9
h. Fleet Age 9
3. Marketing Highlights 10
Connected-Services 10
Technical requests accessible anywhere and anytime with offline mode 11
New HDataPower pack: your gateway to digital 12
First test flights with Sustainable Aviation Fuel now also completed in Donauwörth 13
4. Customer Meetings 14
a. Reliability Data Group 2021 14
5. Important Notes! 15
6. Alert Service Bulletins & Service Bulletins 16

a. Published Alert Service Bulletins (since May 2021) 16
b. Published Service Bulletins all Variants (since May 2021) 24
7. Product Improvements 27
ACHIEVED Customer Top Irritants 2019 – 09/2021 (all variants) 27
ONGOING Customer Top Irritants (all variants) 33
ACHIEVED Product Improvements (2020 – 09/2021) ALL-Variants 36
ACHIEVED Product Improvements CDS/CPDS-Variants 37
ACHIEVED Product Improvements achieved HELIONIX-Variants 38
ONGOING Product Improvements (all variants) 39
8. Technical In-Service subjects 41
9. Documentation 44
10. Obsolescence Management 46
11. Support & Services 47
12. Information letter 48

004 Information Letter H135 09-2021 / September 2021
1. Important News Dear EC135 community, this Information Letter will inform you about news, highlights and other
important information. We would especially like to point out the news in section 3. Marketing
Highlights, which will give you an overview of our brand-new further developments on EC135.
If you have any requests, ideas or suggestions for improvement relating to this Information Letter
please contact us.
NOTE:
Unless otherwise specified, all information in this Information Letter is valid for the whole EC135 fleet
i.e. all EC135-Variants incl. H135H.
Otherwise please note the given information on EFFECTIVITY.
2. EC135 Family
Fleet Update
as of 2021-07-31
a. Overview
Situation of the H135 family, as of 2021-07-31
• 1415 EC135 / EC635 / H135 / H135M have been delivered since 1994.
• Currently 1341 aircrafts are still in-service, operated by 319 operators in 64 countries.
•T he H135 family has cumulated 5.972.365 FH in total, with 426.569 FH
performed during the last twelve months.
1 341 1 415
in service Built
426.569 5.972.365
Yearly FH Total FH
64 319
Countries Operators
b. Variant split & fleet leader

HC in Operation
Technical vesion EC135 EC 635 H135 Total
P1 (CDS) 29 29
P1 (CPDS) 6 6
P2 (CPDS) 104 104
P2+ 427 18 445
P3 49 49
P3H 41 41
T1 (CDS) 55 55
T1 (CPDS) 33 8 41
T2 (CPDS) 65 65
T2+ 325 23 348
T3 58 58
T3H 100 100
TOTAL 1044 49 248 1341
c. Helicopters in operation – The “Fleet Leaders”

EC135 EC 635 H135 H135H
HC Serial number 0209 0679 0259 (upgrade) 2066
HC ACTT 18.310 4.610 8.890 2.880
National Police armasuisse
Aviator Group /
HC Operator Air Service Aeronutical Air-Glaciers SA
FNU PTY LTD
(NPSA) Systems
d. Aircraft variant distribution – FH on last 12 months

Europe
H135/H135M 165 HC 60.000 FH
EC135/EC635 501 HC 157.500 FH
North America Asia

H135/H135M 31 HC 11.100 FH H135/H135M 34 HC 5.600 FH
EC135/EC635 315 HC 129.300 FH EC135/EC635 182 HC 34.800 FH
Central America Africa

EC135/EC635 4 HC 500 FH H135/H135M 3 HC 4 00 FH
EC135/EC635 23 HC 6.300 FH
South America Oceania

H135/H135M 10 HC 2.200 FH H135/H135M 5 HC 3.800 FH
EC135/EC635 33 HC 5.600 FH EC135/EC635 35 HC 9.400 FH
Worldwide
H135/H135M 248 HC 83.000 FH
EC135/EC635 1.093 HC 343.400 FH
e. Regional distribution
Flight hours last 12 months Helicopters in-service
Oceania 3% Oceania 3%
Africa 1% Africa 2%
Europe Europe
51% North 50% North
America America
33% 26%
East Asia 10%

East Asia 7%
Southeast Asia 1% Southeast Asia 2%
Southwest Asia 2% Southwest Asia 4%
South America 2% South America 2%
f. Mission distribution
Flight hours last 12 months Helicopters in-services
Offshore
Military 4% Offshore
3% 3%
Military
Corporate
6% 5% Police
Police
Utility 15%
16%
4%
Training Corporate
8% 14%
Utility
5%
Rescue Training Rescue
59% 6% 52%
g. Annual History
Number of in-service
H135 over the years:
h. Fleet Age
Number of in-service
EC135 over the years:
3. Marketing
Highlights
Connected-Services
FlyScan Corrective Maintenance –
the future of the Maintenance Ground Station
The recent digital revolution in the helicopter business has benefitted to the way we support operators,
as we are now able to leverage more data generated by the helicopter systems such as Flight Data
Recorders and Avionics systems (Helionix®).
This opens the way to these data exploitation to ease operations and maintenance.
In that context, Airbus has

developed a new solution to
support Line Engineers / Part145 in
their daily activities of unscheduled
maintenance, based on HUMS
data generated and collected from
the Helicopters equipped with
Helionix®.
FlyScan - Corrective Maintenance is

a web application accessible via the
collaborative platform AirbusWorld
which will replace the Maintenance
Ground Station (MGS) to:
• Simplify & Delocalize: No CD installation on a laptop, No local key to get, No upgrade to
manage, No conflicts with other software
• Share: Remote access for anyone (concurrent access) from anywhere at any time few minutes
after the data transfer and Access to 2 years of historical data storage for analysis
Let’s take the example of two H135 turning back from EMS missions: the pilots assigned to different
bases could take the Compact Flash card from the Data Transfer Device and insert it into the D-BOX,
a rugged tablet used to download more easily the Helicopter HUMS data. With a few clicks, they
are able to transfer the content to their central maintenance team for their analysis using FlyScan -
Corrective Maintenance:
•V isualize and analyze alarms details raised during flights
• Identify quickly missing data
•A nalyze Engine Power Checks margins
•E ase exchanges with Airbus Experts (Technical Events) directly in the application and quicker
support based on the same data
•G et a direct link to the right work card in the Technical Publication (Orion)
•A cknowledge alarms when maintenance is done
A first version of FlyScan - Corrective Maintenance is already available for H135 Helionix® which use
the existing MGS for the usage parameters analysis only. A next version including vibration parameters
is planned for next year.
In addition, Airbus Helicopters proposes complementary advanced services based on the same
Helicopter data to support Airworthiness managers to analyze flight sessions and update your
Maintenance Information System with one click (FlyScan - Fleet Monitoring) or Safety managers to
detect some potential events (Flight Analyser).
For more information:

Do not hesitate to contact your Front Office team or – support.connected-services.ah@airbus.com
Technical requests accessible anywhere

and anytime with offline mode
Airbus Helicopters has improved its Technical Request mobile application so that
users can now consult technical requests (TE) in offline mode, enhancing the
mobility of this service.
The new feature is particularly useful for users in remote areas with little or no
internet connection who need to refer back to any previous communications with
Airbus Helicopters Technical Support on a specific TE.
As of 24 June 2021, users who are offline can consult previous TEs for a quick review
of previous data and communications, the better to understand their current situation
in order to find a solution. Customers are advised to remember to load the TE that
they will need before going offline.
(Some users with a low internet connection may find their TE data and messages
do not display correctly; they are advised to load the TE in offline mode, then
close the app and switch their smartphone or tablet to Airplane Mode before
again opening the app to access the TE offline.)
Offline users can also initiate a new TE as of mid-June. This new version allows
operators to start recording some information while offline and then finalise the TE
once they are back online. Connection to the internet is no longer a limiting factor.
When customers are online they can still take a photo or a short video directly from
a TE (as opposed to taking a photo or video with the smartphone and uploading
it in a TE); and can dictate messages using speech recognition, with the attendant
time savings involved (as opposed to typing messages into a device).
Access to the Technical Requests application is through the link

https://airbusworld.helicopters.airbus.com/webtek-request .
For more information, Users can install it by using the “Add to Home Screen” function.
please contact a A user guide is available on the AirbusWorld platform.
Sales Manager or
contact Airbus Helicopters. This user-friendly app is compatible with Android and iOS on all types of device.

New HDataPower pack: your gateway to digital
The digitisation of helicopter operations has benefitted the way we support rotorcraft and allows
us to leverage data generated by helicopter systems, such as flight data recorders and avionics
systems (Helionix®), or maintenance software and applications used to manage fleets.
Airbus Helicopters recently launched a new package of connected services, the HDataPower pack
- your gateway to digital, addressing the latest generation of helicopters: the H135, H145, H175
and H160. The HDataPower pack is designed to boost flight, airworthiness and maintenance
operations through easy-to-use digital solutions.
This new pack is aimed at supporting Helionix®-equipped helicopters at all steps of an operator’s
journey, with an uninterrupted digital chain of solutions fully integrated with Airbus Helicopters
systems. It facilitates instant exchanges across functions and organisations, optimises interactions
in fleet management while reducing human pressure and risks, and cuts workload and costs
thanks to advanced analytics solutions.
The HDataPower pack offers the best combination of services needed to optimise helicopter
operations. Airbus Helicopters collects data from operators’ aircraft and information systems to
provide them with pertinent solutions.
The HDataPower pack includes aircraft data connectivity services such as D-Box and wACS
(wireless Airborne Communications System). These feed the digital chain with data that is
analysed by solutions like FlyScan Fleet Monitoring, to provide an overview of fleet airworthiness
status, which is complemented with tech log information recorded through the Fleet Keeper
technical logbook. Analytics services like Fleet Availability Management and Reliability
eReporting make maintenance events progressively more predictable, make possible an optimal
understanding of unavailability causes, and improve anticipation, forecasting, and parts availability.
Flight Analyser, a post-flight data analytics service, complements this full end-to-end operational
chain to contribute to enhanced operational safety.
Through the digitisation and in-depth analysis of flight, maintenance and logistics operations, the
HDataPower pack sets the stage for improvement and time savings, translating to greater fleet
availability, enhanced operational safety and cost optimisation.
For more information, please contact a Sales Manager or contact Airbus Helicopters.
First test flights with Sustainable Aviation Fuel now

also completed in Donauwörth
The first helicopter operated by Airbus Helicopters in Germany running on

sustainable aviation biofuel took off from Donauwörth at the end of July.
The flight, which took place on 29 July, involved an H135 operated by

Airbus Helicopters and powered by a fuel mix that contained a 35% blend of
Sustainable Aviation Fuel (SAF). SAF has the potential to cut CO2 emissions
by up to 80% compared with conventional fossil fuels. They can help to
significantly reduce CO2 emissions because they are produced from waste
materials – most of which are sourced from the food industry, for example
vegetable oils and fats. As a result, the fuel has no negative impact on
agricultural food production. SAF can also be mixed with conventional
aviation fuels, although the blending ratio is currently limited to a maximum of
50%.
Earlier in the month, Airbus-operated helicopters running on a fuel mix with

an 11% blend of SAF took off from Marignane. Airbus Helicopters sites
are expected to start receiving regular deliveries from 2022 for further test
flights. In June, Airbus Helicopters, together with Germany’s ADAC air rescue
service, Safran Helicopter Engines and TotalEnergies Deutschland, celebrated
the flight of an H145 running on aviation biofuel in Munich.
4. C
ustomer
Meetings
a. Reliability Data Group 2021
Because of the current COVID19 situation and rules, it might be possible to
have our Reliability Data Group Meeting back again in 2021 in Donauwörth.
It is planned to hold the Reliability Data Group Meeting at 23rd and 24th
of November with a limited number of participants.
We are extremely pleased to welcoming our Reliability Data Group Members

again in Donauwörth.
From Better Times: Reliability Data Group Meeting 2019

5. Important notes!
AIRBUS Helicopters have received reports of Engines damages resulting from engine air-intake
covers being installed and not visible behind the Inlet Barrier Filter.
Findings/Indications:
Engine parameters exceeded during take-off phase.
Root cause:
Inspections of the engines revealed that the engine air intakes of the LH and RH Engines were
fitted with a Storage Intake Cover PN 8817506000.
These Storage Intake Cover are not visible when the IBF is installed.
Action:
If you receive a new Helicopter or a Helicopter back in-service after maintenance:
“Please check if all safety plugs, covers and safety covers are removed and
furthermore check the HC Logbook/Flight Log on corresponding records before
starting the HC Engines”
6. Alert Service Bulletins

& Service Bulletins
a. Published Alert Service Bulletins (since May 2021)
Note: ASBs which addresses the same subject and content for both HC-Variants (CDS/CPDS
and HELIONIX) are shown only once with the related ASB-Numbering.
Overview ASBs CPDS-/CDS-Variants
ASB EC135-85A-064
ASB EC135-85A-065
ASB EC135-25A-032 External Mounted Hoist System
Emergency Equipment Replacement of the overload clutch
Removal of the strap from the
emergency flashlight ASB EC135-85A-081
External Mounted Hoist System
Modification of the hook assembly
ASB EC135-33A-030 ASB EC135-67A-034 ASB EC135-85A-085

Search Light Collective Controls - Check for an Rescue Hoist - Visual inspection
Application of locking Installed Co-pilot Collective Lever of the “boom and support
compound Protection assembly“
Overview ASBs HELIONIX-Variants
ASB EC135H-26A-003 ASB EC135H-85A-015

Portable Fire Extinguisher - Rescue Hoist - Visual
Inspection of the portable fire inspection of
extinguisher the “boom and support
assembly“
ASB EC135H-67A-008
Collective Controls - Check for an
Installed Co-pilot Collective Lever
Protection
ATA25: ASB EC135-25A-032 Rev.1
Subject: PROTECTIVE MEASURE

EQUIPMENT/FURNISHINGS - Emergency Equipment
Removal of the strap from the emergency flashlight
Revision: 0
Published: 2021-05-20
Description: Airbus Helicopters was informed of a restriction in controls during raising of the collective lever.
Investigation revealed that the strap of the emergency flashlight was entangled on the cargo hook
release handle.
Effectivity: a) EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 P2+ up to S/N 0820.
b) Light stabex HF P/N 11359000001
PRE ASB POST ASB
ATA26: ASB EC135H-26A-003 Rev.0

FIRE PROTECTION SYSTEM - Portable Fire Extinguisher
Inspection of the portable fire extinguisher
Revision: 0
Description: Supplier UMLAUT told Airbus Helicopters that the portable fire extinguisher P/N U262A50T1001
(manufacturer’s P/N P3APP003010A) can have an incorrect operation because of high temperatures
(approximately 70°) during a long period. Because of the high temperatures exposure, the pressure in
the extinguisher increases and leads to an inoperative portable fire extinguisher. Thus, Airbus Helicopters
prescribes a first time and a scheduled inspection of the portable fire extinguishers.
Effectivity: a) EC135 T3H, P3H, 635 T3H, 635 P3H, S/N 2001 up to S/N 2145 inclusive.
b) Portable fire extinguisher P/N U262A50T1001
(manufacturer’s P/N P3APP003010A)
A A
Portable fire extinguisher

P/N U262A50T1001 Location of the manufacture’s P/N

LIGHTS - Search Light
Application of locking compound to the bolted connection
between SX-16 Search light and gimbals
Revision: 1
Description: During an inspection, loose screws were found on the azimuth housing assy which connects the
SX-16 search light to the gimbal. The analysis revealed that the screws were installed without locking
compound. This non-conform installation can lead to loose screws, which may result in the loss of the
SX-16 search light. Therefore, the screws must be reinstalled with locking compound.

Revision 1 of this ASB provides an improved procedure with a more accurate illustration of the affected
screws. If Revision 0 of this ASB has already been accomplished, it must be done again.
Effectivity: a) EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 T3, 635 P2+,
635 P3, S/N 0001 up to S/N 1999 with optional equipment SX-16 search light.

b) SX-16 Search light:
Figure 1
Placard
ATA67: ASB EC135-67A-034 Rev.2 / ASB EC135H-67A-008 Rev.

ROTOR FLIGHT CONTROL - Collective Controls
Check for an Installed Co-pilot Collective Lever Protection
Revision: 2
Description: NOTE: The collective lever on the pilot side is protected by the center post and by the fire extinguisher
and is not affected by this ASB.
Airbus Helicopters has determined that on each pilot station, a collective lever protection is
required. Certain role equipment already provides this function. This ASB provides the details to
determine if a specific collective lever protection is required or if it is necessary to install the fixed
provisions only.
With Revision 2 the compliance time has been raised for helicopters without a system with
an equivalent protection function. Prerequisite for the new compliance time is the briefing of
passengers by the pilots before each flight.
If PART I has already been accomplished and PART III must be performed, the pilots must
brief the flight crew and passengers before each flight in accordance with Section 3.D until
accomplishment of PART III.
Effectivity: EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 T3, 635 P2+, 635 P3, S/N 0001
up to 1999 and EC135 T3H, P3H, 635 T3H, 635 P3H, all S/N.
Post SB Pre SB

OPTIONAL EQUIPMENT - External Mounted Hoist System
Replacement of the overload clutch
Revision: 1
Description: This Alert Service Bulletin (ASB) gives the procedure for the replacement of the overload clutch
P/N 44301-220-xxx by P/N 44301-398-xxx (Population 2). With Revision 0 of this ASB a Service
Life Limit (SLL) for the new overload clutch P/N 44301-398-xxx (Population 2) was introduced.

The SLL that was introduced with Revision 0 of this ASB was incorporated in the ALS EC135/635
04-10-00. However, this SLL has been superseded by a mandatory airworthiness inspection that has
already been incorporated in the ALS EC135/635 04-20-00. Consequently, Revision 1 of this ASB
deletes the superseded SLL. If Revision 0 of this ASB has already been accomplished, no further work is
required due to this revision.
Effectivity: a) EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 T3, 635 P2+, 635 P3, S/N
0001 up to S/N 1999.

b) Goodrich rescue hoist PN 44301-10-2, 44301-10-5, 44301-10-6, 44301-10-10
and 44301-10-11 not operated in accordance with EASA CS27 Amdt. 2 - FMS 9.2-117
“Supplement for external hoist system LH/RH Side”.

OPTIONAL EQUIPMENT - External Mounted Hoist System
Replacement of the overload clutch
Revision: 1
Description: This Alert Service Bulletin (ASB) gives the procedure for the replacement of the overload clutch P/N
44301-220-xxx by P/N 44301-398-xxx (Population 2). With Revision 0 of this ASB the life limit of the
overload clutch P/N 44301-220-xxx was extended to March 31, 2016. In addition, a Service Life Limit
(SLL) for the new overload clutch P/N 44301-398-xxx (Population 2) was introduced.

The SLL that was introduced with Revision 0 of this ASB was incorporated in the ALS EC135/635
04-10-00. However, this SLL has been superseded by a mandatory airworthiness inspection that has
already been incorporated in the ALS EC135/635 04-20-00. Consequently, Revision 1 of this ASB
deletes the superseded SLL. If Revision 0 of this ASB has already been accomplished, no further work is
required due to this revision.
Effectivity: a) EC135 T2+, P2+, 635 T2+, 635 P2+, S/N 0001 up to S/N 1999.

b) Goodrich rescue hoist PN 44301-10-2, 44301-10-5, 44301-10-6, 44301-10-10
and 44301-10-11 operated in accordance with EASA CS27 Amdt. 2 - FMS 9.2-117
“Supplement for external hoist system LH/RH Side”.
Subject: CORRECTIVE MEASURE

OPTIONAL EQUIPMENT- External Mounted Hoist System
Modification of the hook assembly
Revision: 1
Description: With this Alert Service Bulletin (ASB), Airbus Helicopters informs that the SB 44301-10-37 Rev.5
of the Goodrich Corporation is issued to provide instructions for the removal and replacement of
several components of the hook assembly

Revision 1 of this ASB introduces a new issue of the Goodrich Corporation SB (SB 44301-10-37
Rev.5) with additional affected rescue hoist assembly S/Ns. In addition, the Goodrich Corporation
SB 44301-10-37 Rev.5 is no longer attached. If Revision 0 of this ASB has already been
accomplished, no further measures are required due to this revision.
Effectivity: a) EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 T3, 635 P2+, 635 P3,
all S/N with optional equipment Goodrich rescue hoist assembly.

b) Affected rescue hoist assembly:
ATA85: ASB EC135-85A-085 Rev.0 / ASB EC135H-85A-015 Rev.0

OPTIONAL EQUIPMENT - Rescue Hoist
Visual inspection of the “boom and support assembly“
Revision: 0
Description: With this ASB, Airbus Helicopters informs that the ASB 44307-500-08 Rev.1 of the Goodrich
Corporation is issued to identify “boom and support assemblies“. These “boom and support
assemblies“ did not have the boom kit P/N 44307-45 replaced as instructed by the depot level CMM
during scheduled overhaul. Therefore this ASB identifies “boom and support assemblies“ that requires a
visual inspection.
S/N 0001 up to S/N 1999
EC135 T3H, P3H, 635 T3H, 635 P3H, all S/N

With optional equipment Goodrich rescue hoist.

b) Affected “boom and support assembly“:
b. Published Service Bulletins all Variants (since May 2021)

Note: SBs which addresses the same subject and content for both HC-Variants (CDS/CPDS and
HELIONIX) are shown only once with the related SB-Numbering.
Overview SBs CPDS-/CDS - Variants
SB EC135-62-040
Main Rotor Blade
Improved main rotor blades bearing support assembly
Overview SBs HELIONIX - Variants
SB EC135H-62-002
Main Rotor Blade
SB EC135H-42-003
INTEGRATED MODULAR AVIONICS (IMA) -
Multi Function Display (MFD) Platform
Retrofit from 3 to 2 Multi Function Displays for a single
pilot cockpit
ATA42: SB EC135H-42-003 Rev.0
Subject: OPTIONAL EQUIPMENT / INSTALLATION

INTEGRATED MODULAR AVIONICS (IMA) - Multi Function Display (MFD)
Platform Retrofit from 3 to 2 Multi Function Displays for a single pilot cockpit
Revision: 0
Description: With this Service Bulletin (SB), Airbus Helicopters offers the retrofit from 3 to 2 Multi Function
Displays (MFD’s) for a single pilot cockpit. The MFD 1 will be replaced with a MFD cover with
parking positions for the electrical connectors.
Effectivity: a) EC135 T3H, P3H, all S/N with minimum Helionix Step 3.1 installed.
b) MFD 1 X423C10A1005
ATA62: SB EC135-62-040 Rev.0 / SB EC135H-62-002 Rev.1
Subject: PRODUCT IMPROVEMENT

MAIN ROTOR SYSTEM - Main Rotor Blade
Revision: 0
Description: If the nuts of the bearing supports of the main rotor blades are not torqued correctly, this can
cause weakness in the bearing supports assemblies and lost parts in the worst case. Cracks
in the bearing supports can also appear due to incorrect torque values. The effect will be softer
control inputs and vibrations in the concerned main rotor blade.

With this SB, Airbus Helicopters offers an improved main rotor blades bearing support assembly
with eliminated risk of faulty installation.
Effectivity: a) EC135 T1, T2, T2+, T3, P1, P2, P2+, P3, 635 T1, 635 T2+, 635 T3, 635 P2+, 635 P3, all S/N.
EC135 T3H, P3H, 635 T3H, 635 P3H, all S/N up to S/N 2145* inclusive.
(*) With S/N 2146 and on, the improvement is implemented in serial production.

b) Main rotor blade P/N L621M1010056 or
L621M1010057 or
L621M1010059 or
L621M1010060 or
L621M1010101
7. P
roduct
Improvements
NOTE: All subjects presented in this section are in various states of the improvement
process. It is often difficult to provide reliable availability dates due to the
number of positive and negative influences. Thus, the availability dates given
in this section are estimates based on the information available at the time
this Information Letter was authored and the final availability may differ from
the dates mentioned below.
Several subjects are in work over a longer period and the current status of
work is reported in this section.
ACHIEVED Customer Top Irritants 2019 – 09/2021

(all variants)
2 Minimize mandatory Maintenance

2021 Check Flights 3 Heat protection Tail Drive
Reduction of mandatory Check Shaft Fairing
1 Main Rotor Blade Flights to a necessary limit Solved Improvement of Heat
Balance Chamber for T2+/P2+ resistance of Tail Drive
Repair solution / Serial Next Steps: Step2: T3/P3; Step3: Shaft Fairing the hook
solution T3H/P3H; Step4: T1/P1 assembly
4 20VE Switching unit 5 Auto Pilot Mode 6 Electrical Master Boxes 7 Engine fire detector
Replacement of old Selector air ventilation ducts Improved sealing
20VE toggle switches Redesign with Retrofit of a water for EC135P
by new switches improved LEDs trap air duct variants
SB EC135-31-091 / & Push Button SB EC135-21-023 / P&WC S.B.
SB EC135H-31-008 frames SB EC135H-21-001 No. 28394 R2
ATA62: 1 - Main Rotor Blade Balance Chamber

Improvement of crack resistance on MRB Balance Chamber.
Solution: Since July 2021
Description: • Repair solution for in-service Main Rotor Blades (all PNs)
• Improvement for new (manufactured) Main Rotor Blades
(MEP blades PN: L621M1010101)
ATA05: 2 - Minimize mandatory Maintenance Check Flights for

EC135 P2&T2 Variants

• Minimize mandatory Maintenance Check Flights as much as possible to a necessary limit (replacement
by conditional and/or recommended)
• Replacement of maintenance Check Flights with other checking possibilities (ground functional checks)
Published: 2020-04-08 with O.R.I.O.N. H135 010.00.01
Description: Aim of this Top Irritant project was:

• Reduction of maintenance burden
• Move possible items from the Flight test to the Ground test
• Separate certain items out of the Ground/Flight test in to individual tasks
• Take out tasks or proportions which are not necessary
• Change interval of the Ground check from Intermediate Inspection to 12 month Inspection
consideration for low flyers
Effectivity: a) EC135 T2, T2+, P2, P2+, 635 T2+, 635 P2+, all S/N.
Next steps: • For EC135 P3 & T3 and H135H P&T variants planned in 2021
• For EC135 P1&T1 variants planned in 2022
ATA53: 3 - Heat protection Tail Drive Shaft Fairing

Improvement of Heat resistance of Tail Drive Shaft Fairing
Certified: Since December 2020
Description: Improved Tail Drive Shaft Fairing be made of high heat resistance material.
ATA31: 4 - 20VE Switching Unit

SB EC135-31-091 Rev.0/SB EC135H-31-008 Rev.0

INDICATING AND RECORDING SYSTEMS - Instrument Panels
IReplacement of switches on the switch unit 20VE
Revision: 0

Description: With this Service Bulletin (SB), Airbus Helicopters offers improved engine switches
for the switch unit 20VE.
ATA22: 5 - Auto Pilot Mode Selector

Redesign of Auto Pilot Mode Selector (APMS) with improved LEDs and improved Push Button frames
Note: An implementation of exchangeable pushbuttons is not possible due to LED technology and associated design.
Certified: Since December 2019
Description: See Information Notice No. 3694-I-22

ATA21: 6 - Electrical Master Boxes air ventilation ducts

SB EC135-21-023 Rev.1 / SB EC135-21-001 Rev.1

VENTILATION / HEATING - Independent ventilation
Retrofit of a Water Trap Air Duct
Description: With this Service Bulletin (SB), Airbus Helicopters offers the replacement of the air ducts by water
trap air ducts. The new air ducts have an integrated water trap which protects the Master Boxes
from water ingress.

Revision 1 improves the installation of the water trap air ducts.
all S/N without blowers.
b) Air duct RH P/N L212M2015101; Air duct LH P/N L212M2023101
Pre SB Post SB
ATA26: 7 - Engine Fire Detector

Improved procedure to seal the terminal end of the fire detector
Published: 2019-12-23 with P&WC S.B. No. 28394 Rev.2
Description: In the frame of Product Improvement Program for its EC135P-Series version fleet, Airbus Helicopters
is proposing a new solution which is preventing false fire detection and inadvertent activation of the fire
extinguishing bottles, while improving reliability and reducing the maintenance costs.
Effectivity: a) all EC135P-Series versions, all S/N.

033
ONGOING Customer Top Irritants (all variants)
Information Letter H135 09-2021 / September 2021

1 Maintenance concept airframe Limited Structural Repairs in Manual (SRM)
Update of Structural Repair Manual (SRM) and incorporate RDAS documents and ERR
2021,2022,2023,2024
2 MGB - Free wheel shaft seals 3 Heat protection Rear Engine Cowling 4 Fenestron Blade Wear
Reduce failure rate of shaft seals Improvement of Heat resistance NExtension of Damage
and Repair Limits in AMM
2021 2021 2021 2022
5 Autopilot Relay Box HLX 6 IBF By pass door 7 SAFRAN HE: 8 Heating Mixing Valve
(ARB) open check Change of the Engine drain New development
Redesign of ARB with Risk of FO damage system of Heating Mixing
semiconductor technology by IBF door test Redirection of stop purge line Valve (all variants)
1 ATA51 - Maintenance concept airframe Limited Structural Repairs in Manual

(SRM)

Structural Repairs in Manual (SRM)
Description: Limited number of Structural Repairs in Manual (SRM)
Publication: • Incorporation of generic RDAS’ in SRM and their technical limits as ongoing standard process
• Standard update publication of SRM via O.R.I.O.N.
Planned for 2021, 2022, 2023, 2024
2 ATA63 - MGB - Free wheel shaft seals

High amount of downtime due to free wheel shaft seals breakdown
Description: Current Free wheel shaft sealing shows a low reliability and leads to increasing breakdowns
Root cause not finally investigated
Solution: Investigation ongoing

At the moment AHD is seeking for customers they
could actively support us during the investigation phase
3 ATA71 - Heat protection for Rear Engine cowling

Heat resistance of Rear Engine Cowling
Description: Damages on Rear Engine Cowling caused by hot engine exhaust gases
Solution: • Developing an improved heat protection for the affected areas and/or deflection
of exhaust gas stream from affected areas
• Optional SB-Kit for retrofitting
4 ATA64 - Fenestron Blade Wear

Fenestron Blade premature wear due to erosion and damages
Description: Extension of damage and repair limits will give the customer more flexibility,
reduce costs (DMC) and HC ground time
Solution: • Extension of damage and repair limits in AMM
• Additional damage and repair limits for remaining important areas
5 ATA25 - AP-Relay box with Leach Relays (HLX versions)

Unreliability of Autopilot Relay Box
Description: • Unreliability of relays causes many problems on costumer side (furthermore a big amount of Quality notes)
Solution: • Redesign of Autopilot Relay Box by semiconductor technology
• High saving in weight potential (35%)
• 1 to 1 replacement of Autopilot Relay Box with improved one
• Planned in 2021
6 FLM - IBF By-Pass Door open check

IBF door test during EPC on ground
Description: Risk of FO damage by IBF door test during EPC
Solution: • Check for alternate means of functional test during EPC on ground
• Publication of improved EPC procedure for P3H/T3H with IBF (SB EC135H-42-004), IBF bypass doors
remain in selected position during EPC
• Planned in 2022
7 ATA73 - SAFRAN HE: Change of the Engine drain system

Redirection of stop purge line
Description: Water is entering the fuel system during compressor cold wash and causing issues with the sensor reliability
Solution: • Rerouting of purge line drain to the tank drain system and connection of drain tank overflow to the
existing engine deck draining system
• Planned for 2021
8 ATA21 - Heating Mixing Valve

Heating Mixing Valve
Description: Current Heating Mixing Valve shows a low reliability and leads to increasing breakdowns. Development of a
more reliable HMV with higher MTBUR
Solution: • Development of new Heating Mixing Valve
• Planned in 2022
036
ACHIEVED Product Improvements (2020 – 09/2021) ALL-Variants

Cockpit Furnishings Main Rotor Blade Rescue Hoist Anti Collision Light
SB EC135-25-031 SB EC135-62-040 SB EC135-85-080 SB EC135-33-031 / EC-135H-33-010
/ EC-135H-25-005 / SB EC135H-62-002 / EC135H-85-013 (publication soon)
Inspection and modification of
Installation of sun shade Improved main rotor blades Replacement of the LED Anti-Collision Light
the rescue hoist motor controller
foils on the windshields bearing support assembly
Main Rotor Blade

Crack in Balance Chamber
Repair solution & Serial
improvement
Position Lights
SB EC135-33-032
Placards and Markings / EC-135H-33-011
SB EC135-11-020 (publication soon)
/ EC135H-11-004 Replacement of
Replacement of the position lights
placard for the Emergency
Flotation System
Outer Sliding Window Frames
SB EC135-56-009 /
Instrument Panels
EC-135H-56-001
SB EC135-31-091 /
(publication soon)
EC135H-31-008
Replacement of the Outer
Replacement of switches
Frame of the pilot door sliding
on the switch unit 20VE
window
Omission of Service Searchlight TRAKKA Collective Lever fixation Cabin Structure

Lifetime Limitation SB EC135-33-029 / SB EC135-31-089 / EC135H-31-006 SB EC135-85-075 / EC-135H-85-007
for Seatbelts EC135H-33-009 Centre consoles Modification Installation of chafing protection
From SLL 12Y to O/C Solving of Lamp Issue of the collective lever fixation on the cabin frame
037
ACHIEVED Product Improvements CDS/CPDS-Variants

Battery External Mounted Hoist System Central Panel Display System (CPDS)
SB EC135-24-029 SB EC135-85-082 SB EC135-31-090
Replacement of 40Ah Rescue Hoist Assembly Central Panel Display System (CPDS)
battery by a 44Ah battery Conversion CPDS software upgrade to version V2015
Central Panel Display System (CPDS)

SB EC135-31-067
Central Panel Display System (CPDS)
CPDS software upgrade to version V2010
APM2000 SW-Upgrade for EC135 Pilot Doors Landing Lights

P3/T3 SB EC135-52-006 SB EC135-33-028
SB EC135-22-025 Retrofit of an emergency Replacement of the halogen
Autopilot Computer Module jettisoning system for pilot landing light by LED landing
APM2000 Software upgrade of doors and retrofit of a light (nose cover)
the autopilot computer module to jettisoning lever lock
version E6_38
038
ACHIEVED Product Improvements achieved HELIONIX-Variants

INTEGRATED MODULAR AVIONICS (IMA) – HLX SW
SB EC135H-42-004
Update from Step 2+ or Step 3.1 to Step 3.1.1
Overhead Panel Lighting Panels Tail Boom (only for new series HC)
SB EC135H-24-004 SB EC135H-24-003 Implementation of PEEK tubes in Tail Boom (weight
Replacement of the inscriptions on the overhead Retrofit of improved lighting reduction) in connection with Rear Ring Frame made by
panel for the circuit breakers SEMA 1 and SEMA 2 plates on the overhead panel Carbon Fiber Reinforced Plastic (CFRP) since mid of 2020
NAVIGATION
SB EC135H-34-006
Garmin GTN 650/750
GTN software update
to v6.62 - Installation of
Flight Stream 510
Attitude and Heading Reference System (AHRS) ROTOR FLIGHT CONTROL PLACARDS AND MARKINGS Tail Rotor Controls
SB EC135H-34-005 SB EC135H-67-013 SB EC135H-11-003 SB EC135H-67-005
Improvement of the vibration behavior of the Atti- Improvement of the collective Replacement of placard for Modification and relocation
tude and Heading Reference Unit 1 of the AHRS 1 brake adjustment “tracking balancing” and “DC socket” of the Dual Yaw Actuator
039

ONGOING Product Improvements (all variants)
1 Simplification of TRDS bearing 2 Removal of Starting Fuel Temperature limitation 3 Cockpit/Cabin Heating
support assy replacement EC135T variants SAFRAN HE (OAT -19° C) temperature adjustment
Cancellation of -19°C fuel temperature limitation In connection with TI
“ New development of
Heating Mixing Valve”
4 Ball Pivot - Tail Rotor Control

Extension of 400FH inspection
to main inspection interval 500FH
1 ATA65 - Simplification of TRDS bearing support assy

Design improvement of TRDS bearing support assy
Solution: Planned for 2023
Description: •A ssembly problems with riveting of bearing support and attachment angle
(loose rivets or completely detached attachment angle)
•D esign should be simplified by integrating the attachment angles and
the bearing support AFT into one part
• Provided as SB-Kit solution
Effectivity: All EC135H variants, all S/N
2 FLM - Removal of Starting Fuel Temperature limitation on

EC135T - Variants SAFRAN HE (OAT -19° C)

Cancellation of -19°C fuel temperature limitation and certification for engine
operations including starting down to -35°C OAT
Solution: Planned for 2020/2021
Description: • No engine starting for EC135T-Variants at fuel temperature below -19°C
• High impact on operators in cold environment
Effectivity: EC135, T2, T2+, T3, 635 T1, 635 T2+, 635 T3, all S/N
3 ATA21 - Cockpit/Cabin Heating temperature

Improvement of heating setting system in connection with new development of Heating Mixing Valve.
Solution: Planned for 2022
Description: • Customer complaints that the heating temperature is not settable by the BLD HTG rotary switch
• The selected temperature by turning the BLD HTG is either too cold or too hot
Effectivity: all EC135 variants, all S/N
4 ATA67 - Ball Pivot - Tail Rotor

Extension of inspection interval from 400FH to main inspection interval 500FH
Solution: Expected for 2022
Description: (6) EFFECTIVITY: Ball pivot 92-207-00 400 Fh/12 (67-20-00, 6-1 AMM)
months (7)
Inspect ball pivot on the tail rotor
controls
8. Technical
In-service subjects
ATA 2 4 – SAFETY INFORMATION
NOTICE No. 3700-S-24
Subject: ELECTRICAL POWER
Information about Fuses potentially containing
Asbestos Material
Revision: 0

Description: Airbus Helicopters has been informed by one of its Customer
that at least one fuse ref. 58550-XXXA fitted on an airplane is
containing Asbestos material.
This family of fuses ranging from 40 to 600 amps is mainly
used to protect devices or systems with high level of electrical
power consumption. These fuses can also be identified
in Airbus Helicopters technical documentation through
alternative references.

Subject: MAIN ROTOR DRIVE –
Inspection of the KAMATICS drive shafts
Adjustment of MSM 05-25-00 Section 63-11 and
introduction of new work card AMM 63-11-00, 6-4
Revision: 0

Description: The inside of a drive shaft from the manufacturer KAMATICS
was found corroded. The following investigation revealed that
this drive shaft had not been inspected by the manufacturer
as required by MSM 05-25-00, but by the customer himself.
Hereupon, the investigation also revealed that, since
December 2017, MSM 05-25-00 Section 63-11 for the
KAMATICS drive shaft referenced by mistake to the work
card AMM 63-11-00, 6-1. This could have given the
impression, that the required inspection can be performed by
the operator.
Airbus Helicopters points out that, according to the clear
instruction of MSM 05-25-00 “Have drive shafts inspected
by the manufacturer”, the affected drive shafts must be sent
back to KAMATICS for inspection.

Subject:
ROTOR FLIGHT CONTROL –
Main Rotor Actuator
Exchange campaign of Main Rotor Actuators with
ASB MBB-BK117 C-2-67A-022 and ASB EC135-67A-029
Revision: 0

Description: Airbus Helicopters was informed of a helicopter that reacted
with delay to control inputs from the collective lever.
Corresponding investigations showed that, on the one hand,
a screw of the control kinematics of the collective actuator
was not properly tightened and, on the other hand, that a
secondary load path of the kinematics was not set according
to the manufacturer’s Component Repair Manual (Liebherr).
Airbus Helicopters then published the Alert Service Bulletins
(ASB) EC135-67A-029 and MBB-BK117 C-2-67A-022.
This prescribes that the actuators concerned shall be
returned to Airbus Helicopter for exchange by July 2019.
An analysis of this exchange campaign showed that 13 of
the actuators concerned have not yet been exchanged.
Airbus Helicopters would like to point out the importance
of the exchange of all actuators installed in the helicopter and
those on stock, as prescribed in the ASB.
ATA 0 0 – INFORMATION
Notice No. 3686-I-00
Subject: GENERAL
Publishing of complementary Instructions for Continued
Airworthiness through Delivery Notes.7
Effectivity: EC135 T3, P3, T3H, P3H
Revision: 0

Description: Airbus Helicopters is introducing a new media which provides
complementary Instructions for Continued Airworthiness
(ICA) for new aircraft under delivery, when those Instructions
are not yet available in the Technical Documentation in force
at the time of Entry Into Service (EIS) of the aircraft. The aim
is to ensure completeness of the ICA at the delivery of new
aircraft, between two Tech Data Revisions.
Subject: AUTO FLIGHT SYSTEM –
Autopilot Mode Selector (APMS)
Availability of a new version of MGS software– MGS V1.7
Effectivity: EC135 T1, T2, T2+, T3, P1, P2, P2+, P3,
EC635 T1, EC635 T2+, EC635 T3, EC635 P2+,
EC635 P3C135 H variants
Revision: 0

Description: This Information Notice (IN) gives an overview to the different
evolution steps of the Autopilot Mode Selectors (APMS).
It is related to the APMS variants APMS2000
(P/N 416-00298-000) and APMS2010 (P/N 416-00298-010)
used on EC135.
Subject: OPTIONAL EQUIPMENT –
External Mounted Hoist System
Introduction of a form to record hoist missions
Revision: 1

Description: With this Information Notice, Airbus Helicopters introduces a
form titled “Record of Hoist Missions”. It simplifies the record
of hoist missions and is compliant with Flight Manual (FLM)
and the Goodrich CMM requirements.
Subject: TOOLS AND GSE - Maintenance Ground Station
software (MGS)
Availability of a new version of MGS software - MGS V1.8B
Revision: 1

Description: The purpose of this Information Notice is to inform our
customers about the availability of a new version of
Maintenance Ground Station software (MGS).
9. Documentation
ATA00 – Information Notice 3000-I-00
Subject: GENERAL
Clarification about the various Technical Data
distribution media (digital or physical)
Revision: 0
Description: Following several questions about the different Tech Data

media and their updating sequence, Airbus Helicopters
deems necessary to clarify the distribution rules as well as
the rules in terms of applicable reference for the different
document types. For contractual reasons, Airbus Helicopters
shall concurrently maintain several Tech Data distribution
media and regularly clarify its policy.
This Information Notice aims at answering questions that are
frequently raised by Customers and Authorities.

Subject: Upcoming revision of the EC135 publications
Revision: 0
Description: Starting from June 18th 2021, a new Intermediate

Revision ORION010.01 and associated publications
will be available via the official platform.

Subject: GENERAL
Tech Data - Distribution of “PREPRINT” documentation -
Policy change
Revision: 0
Description: This Information Notice gives some clarifications about

“PREPRINT” documents.
O.R.I.O.N. revision planning

The next revision of the H135 / EC135 (O.R.I.O.N. 011.00) is planned for this year 2021.
Further more detailed information about the O.R.I.O.N. 011.00 revision will be provided
prompt in separate INFORMATION LETTER.
10. Obsolescence
Management
ATA00 – Information Notice No. 3456-I-00
Subject: Obsolescence Information Notice
Revision: 2
Description: To help customers with their operational needs, Airbus

Helicopters has launched an update of its Obsolescence
Management approach. As obsolescence can have a
direct impact on spares and repair supply, we will inform all
customers about specific obsolescence issues.

This Obsolescence Information Notice will provide an updated
status for a selection of obsolescence cases per HC type and
variant, which are currently most relevant
11. Support
& Services
Information Letter Support & Services #3
The new Airbus Helicopters Support and Services
Information Letter has been published in T.I.P.I.
Issue: #3
Published: July 2021
008 Information Letter Support & Services #3 / July 2021
HELICOPTERS AirbusWorld collaborative platform

Customer Support & Services Front Office
Get access to AirbusWorld and eOrdering services:
transformation Request access to our collaborative platform and discover the full range of free online
services: ordering, technical requests, show room, warranty, communities and much more…
one single point https://airbusworld.helicopters.airbus.com/web/guest/request-an-access
of contact for Discover AirbusWorld and get training on eOrdering services:

Register for our online AirbusWorld discovery tour or join our eServices awareness sessions:
the supply chain https://airbusworld.helicopters.airbus.com/en/book-your-live-awareness-sessions
Our Front Office organisation has Want more detailed training on eOrdering?
been simplified and reinforced. Discover our brand-new tutorial videos:
Information Letter Customers will now interface with

one single point of contact -
https://keycopter.airbushelicopters.com/sparesstorefront/AHFWebsite/contactForm
Support & Services #3 their Customer Logistic Manager

- for every logistics-related topic.
July 2021 We enlarged our team in Europe by
30% to be even more responsive.
What’s more, for better visibility

on urgent needs, we deployed
the “Aircraft On Ground (AOG)
customer first call”. For any AOG
situation, the AOG Operation Centre
is charged with calling customers
within 24 hours when no stock is
available in order to discuss further
options.
A new AOG support cell was Digitalisation

deployed at Donauwörth (Germany)
in July 2021. It will improve our our ordering and/or Marketplace service
efficiency and responsiveness,
especially on our H135 and H145 Our Ordering service, accessible through AirbusWorld and available 24/7,
ranges, thanks to even greater offers customers a digital channel to find and purchase all spares and
proximity to our local supply consumables they might need.
chain and our technical support
and programme teams. Out of Through the portal, customers have access to a number of functionalities,
the day shift (Central European such as the ability to:
Time) a continuous support will • consult and download parts, upgrade kits and tools, and ground
be performed by the 24/7 AOG support equipment (GSE) catalogues by aircraft model or cat egory
Operation center. • search by keyword or exact part references in our O.R.I.O.N technical
data viewer or the Ordering search engine
Our AirbusWorld Ordering solutions • place an order or request a quote from the search result or by using
have been designed to enhance the mass upload
the customer support experience. • convert a quote into an order, or check part availability and price
On orders made via AirbusWorld, • consult all information related to a shopping cart, quote, and order
customers can easily find all the • track orders and check shipment status
information and documentation they • be notified on any order/quote update, or configure notification choices
need. They also benefit from a large • ask for a product not found, or request a missing document.
range of functionalities, detailed
in the article: Digitalisation – our Also, we regularly update our online catalogue with offers by specialised vendors
ordering service. In the meantime, to give users the advantages of an extended Marketplace.
our generic mailing addresses
are still available for any request In Europe and the US, customers benefit from direct access to vendors recognised
customers may have. for their expertise, their competitive offers on aeronautical and non-aeronautical
products, and their multiple worldwide storage facilities. Today the Marketplace
For more information related covers hardware, chemical and consumable materials, ground support equipment
to logistics, please contact and tooling and shop supplies, and hosts more than 40,000 offers.
your usual point of contact
at Airbus Helicopters. In the future, we will add vendors and deploy new product categories
on a regular basis and extend the service to other countries.
12. Information
Letter
In many cases this INFORMATION LETTER provided general information on specific subjects.
All detailed information of these subjects can be found in the referenced source documents in TIPI.
It should be noted that all the actions addressed in this INFORMATION LETTER will only be
applicable from the moment they are integrated in the helicopter documentation published by
Airbus Helicopters. We trust that this information helps you understand the actions in progress and
we kindly ask you to transmit this information to the technical and operational managers of your fleet.
We remain at your disposal for any additional information you may require and we are open for any
suggestions in general and especially with regards to the content of this and any future Information Letter.
We at Airbus Helicopters would like to thank you for your continued support and cooperation.
Yours faithfully,
i.A. Marko Fischell i.V. Melchior Kaag

Program Maturity Manager H135 Program Support Officer H135
Phone +49 906/712836 Phone +49 906/711980
marko.fischell@airbus.com melchior.kaag@airbus.com
ESXC135 Program Support H135 / Customer Support & Services

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HELICOPTERS

Customer Support & Services

This H135 Support and Service program

It offers as well information regarding

The H135 Program Support Organization will

In many cases this INFORMATION LETTER

2. EC135 Family Fleet Update as of 2021-07-31 5

6. Alert Service Bulletins & Service Bulletins 16

8. Technical In-Service subjects 41

10. Obsolescence Management 46

11. Support & Services 47

12. Information letter 48

b. Variant split & fleet leader

c. Helicopters in operation – The “Fleet Leaders”

d. Aircraft variant distribution – FH on last 12 months

North America Asia

Central America Africa

South America Oceania

East Asia 10%

In that context, Airbus has

FlyScan - Corrective Maintenance is

For more information:

Technical requests accessible anywhere

Access to the Technical Requests application is through the link

New HDataPower pack: your gateway to digital

First test flights with Sustainable Aviation Fuel now

The first helicopter operated by Airbus Helicopters in Germany running on

The flight, which took place on 29 July, involved an H135 operated by

Earlier in the month, Airbus-operated helicopters running on a fuel mix with

We are extremely pleased to welcoming our Reliability Data Group Members

From Better Times: Reliability Data Group Meeting 2019

6. Alert Service Bulletins

Overview ASBs CPDS-/CDS-Variants

ASB EC135-33A-030 ASB EC135-67A-034 ASB EC135-85A-085

Overview ASBs HELIONIX-Variants

ASB EC135H-26A-003 ASB EC135H-85A-015

ATA25: ASB EC135-25A-032 Rev.1

Subject: PROTECTIVE MEASURE

PRE ASB POST ASB

ATA26: ASB EC135H-26A-003 Rev.0

Subject: PROTECTIVE MEASURE

Portable fire extinguisher

ATA33: ASB EC135-33A-030 Rev.1

Subject: PROTECTIVE MEASURE

ATA67: ASB EC135-67A-034 Rev.2 / ASB EC135H-67A-008 Rev.

Subject: PROTECTIVE MEASURE

ATA85: ASB EC135-85A-064 Rev.1

Subject: PROTECTIVE MEASURE

ATA85: ASB EC135-85A-065 Rev.1

Subject: PROTECTIVE MEASURE

ATA85: ASB EC135-85A-081 Rev.1

Subject: CORRECTIVE MEASURE

ATA85: ASB EC135-85A-085 Rev.0 / ASB EC135H-85A-015 Rev.0

Subject: PROTECTIVE MEASURE

b. Published Service Bulletins all Variants (since May 2021)

Overview SBs CPDS-/CDS - Variants

Overview SBs HELIONIX - Variants

ATA42: SB EC135H-42-003 Rev.0

Subject: OPTIONAL EQUIPMENT / INSTALLATION

ATA62: SB EC135-62-040 Rev.0 / SB EC135H-62-002 Rev.1

Subject: PRODUCT IMPROVEMENT

ACHIEVED Customer Top Irritants 2019 – 09/2021

2 Minimize mandatory Maintenance

6. Alert Service Bulletins

ACHIEVED Customer Top Irritants 2019 – 09/2021

ONGOING Customer Top Irritants (all variants)

ACHIEVED Product Improvements (2020 – 09/2021) ALL-Variants

4 Ball Pivot - Tail Rotor Control

ATA 6 3 – SAFETY INFORMATION

ATA 6 7 – SAFETY INFORMATION

Description: Following several questions about the different Tech Data

Description: Starting from June 18th 2021, a new Intermediate